Tracking the performance of your virtual assistant from the Philippines is important, but you must tread carefully to get the best results.
Whenever the topic of monitoring employees in the workplace is discussed, prudence is often advised. On one hand, you want to place your trust in your staff and allow them to develop their own way of working and approach to their respective roles. However, on the other hand, you want to ensure business standards are upheld and productivity maintained. It’s a tricky balancing act to get right. And when you’ve invested time, effort and money into what you hope is the right candidate; it’s only natural that you want to ensure they’re a success for both themselves and the business.
It’s an oft debated subject: whether tracking employees at work is ethical. Nevertheless, the simple fact is, if your virtual assistants aren’t doing the job in a timely, efficient and productive manner, then they’re costing your business money and putting its reputation on the line.
Workplaces in the Philippines have the right to monitor the following:
- Recording on CCTV cameras
- Opening e-mail
- Use of software to check desktop activity
- Checking phone logs or recording of phone calls
- Checking logs of websites visited
However, if you raise the topic of workplace monitoring with your Filipino virtual assistant, it’s likely you’ll be met with a degree of hostility, as workers are often concerned about the breach on their privacy and your seeming lack of trust in them.
Employee monitoring should never be conducted in a way which belittles his or her abilities. In fact, workplace monitoring should be seen as a safeguarding practice for the business and employees who are truly invested in ensuring the success of the organization.
Here are a few tips to guarantee employee monitoring success for your business:
1. Answer Your Why
First and foremost, ask yourself why you want to know and measure that particular employee, process or area of working life? If you’re unable to answer why that piece of data matters to you, then it’s going to be a waste of your time and effort in having to manage it.
Leaving the “why” unanswered will also complicate matters when you discuss with employees the expected benefits from the monitoring process. If you want their cooperation, then getting them to understand just why you want to monitor them is essential.
2. Perfect Your PR
As with any new strategy or process you implement in your organization, you need to promote it in the right way to get buy-in from your remote workers. Look at the tasks or behavior points you’re going to measure employees on and promote how it benefits them. For example, if you will be tracking remote staff start and finish times with an automated software, then discuss how this removes the need for a manual timesheet and concerns regarding inputting payroll details on time.
Any type of monitoring you introduce is likely to be data-driven, so reinforce the message as to how the data will be used to improve day-to-day practices of the personnel.
3. Study Your History
You may not even realise that your past or current efforts already allow you to gather and analyse data on your virtual assistant from the Philippines. CRM systems to follow client communications and task management solutions are just two pieces of software you probably already possess which can be utilised to track outsourced staff. These kinds of technologies enable you to see which tasks workers are working on, enabling you to have greater insight into how they manage their day-to-day duties.
4. Establish Your Metrics
Every Filipino virtual assistant has their own way of working, and what may work for one person won’t necessarily work for another. Consider which metrics matter in your workplace—are you more focused on the time spent on a project, or content as long as the work gets done, regardless of time or effort?
Results are one of the most important indicators of employee productivity, so choose which results matter most to you and your business.
5. Trust Your People
Above all, trust in your remote staff that they can get the job done, on time and within company standards. If you’ve hired and trained your employees well, then you’re unlikely to run into issues later down the line.
Your role as an employer is to empower your outsourced staff to do the best job possible. You should be championing their successes and providing guidance and advice when they need it. Monitoring tools should be seen as something which ultimately helps employees complete their tasks, not as a way to keep track of their activities.
6. Manage Your Team
Here at Remote Staff, we custom built a remote working platform that fosters trust and confidence through full transparency, providing our clients a real-time dashboard of everything going on with their virtual team: 3-minute screenshots and app usage reports, plus project management and communication tools.
Want to learn more about how to outsource to the Philippines and make virtual teams work? Let us know in the comments section or get in touch with us by clicking the button below.