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• Aiza has been working for more than 10 years now in the Financial Service and Online Educational Institution handling roles such as Sales Consultant, Purchaser & Admin, Online English Instructor and Part-time Financial Advisor. She then started being a independent contractor in 2022 as Social Media Manager for Real-estate and Pastry business. She was able to handle clients from Israel.
• She was exposed to the following tasks:
  • Social Media Management (FB, IG, Tiktok, Twitter and Youtube)
  • Content Strategizing
  • Analytics and Reporting
  • Graphic Designing
  • Sales
  • Online Teaching
  • Administrative tasks
• As as Social Media Manager she was tasked to: 
  • Effectively handle the social media presence and administrative tasks to promote the company's properties,engage with potential clients, and enhance its online reputation.
  • Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
  • Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout the sales process.
  • Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
  • Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estate team based on the research findings.
• She also into article writing, topics were about beauty products.
• She is proficient in using tools such as Capcut, Filmora, Canva, Adobe Photoshop, Google workspace, MS Office, Trello, Monday.com, Notion and Click-up.
• She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.

Predictive Index Profile - Controller

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Behavioral Summary

Aiza Concepcion is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.

Understanding the technical aspects of own work well, is capable of exercising ingenuity in problem-solving within the limits of specialized expertise and training. Conservative and eager to avoid risk, is cautious and skeptical about new ideas. Will be comfortable with established, approved systems, technology, organizational relationships, and people.

• Edison has over 7 years of experience in customer service, sales, and administration. He took Mechanical Engineering while concurrently working as a Customer Service Representative in a BPO. He handled telco and financial accounts. After a couple of years, he moved overseas and was employed as a Junior Sales Executive in a retail business and Document Controller and Administrator in a healthcare facility. 3 years passed, and he returned home and joined another BPO under a retail account. His most recent job was as a Virtual Administrative Assistant in an outsourcing agency for a US-based client.
• He has also worked with clients based in Australia  
• He is well-versed in performing the following tasks:
  • Customer support - phone, face-to-face, email, and chat
  • Document control and maintenance
  • Order management
  • Data entry
  • Preparation of documents for audits
  • Appointment scheduling
  • Travel arrangement
  • Email monitoring
• He helps operate their family business by creating and posting content on their social media accounts: IG, FB, Twitter, and Threads accounts.
• He adeptly uses Shopify, Gorgias, Zendesk, Salesforce, Willio, Next, AUS Post Logic, Cin7, Google Workspace (Documents), Microsoft Office Apps (Word, Excel, PowerPoint, Outlook), DocuSign and Slack.
• He can start immediately.
• He prefers working the day shift but can consider the graveyard shift too to any part-time or full-time role.  

Ronnie has a degree in Information Technology.  He has been an IT professional for 5 years now.  Prior to working with IT, Ronnie was a sales professional for the retail industry.  His IT experience led him to work in different industries including healthcare and retail.

As an IT professional, he has been tasked to do the following:

• Project Management 
• Network Troubleshooting
• Network Cabling 
• Configuring Router
• Printer Troubleshooting
• Computer Troubleshooting (hardware and software) 
• Installing / Uninstalling software
• Computer Repair 
• Printer Repair 
• Building/Upgrading Computer

Software/tools he has been exposed to include:

• Anydesk
• TeamViewer
• MS Office 
• Visual Studio 
• Adobe Acrobat
• Adobe Photoshop
• Adobe Illustrator
• Windows OS (XP/ 7 / 10 / 11)
• MS Outlook

Some of the work he specifically did with supporting the healthcare industry are: 

• Maintenance of computer systems, servers, and security systems.
• Equipment management
• Computer and network installation
• Repair, maintenance and installation of operating systems, software and hardware.
• Performance monitoring of IT infrastructures.

One highlight of his career in IT is being able to deliver system software on time complete with all the requirements where he was the Project Manager.

He is available to work full time and can start immediately.  

Predictive Index Behavioral Profile - Captain

Strongest Behaviors

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

Ronnie is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

His drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in his own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Ara worked as a Virtual Paralegal at a private law firm in Australia, where her primary responsibilities included drafting legal documents and reports. She also proofread and reviewed legal documents and contracts, providing critical administrative support to her employer, a lawyer, in his daily tasks. Additionally, she managed his social media accounts, focusing on lead generation and content management.

In her role as a Conveyancing Paralegal for an Australian company, she reviewed contracts and liaised with clients, solicitors, and banks. She prepared initial and post-settlement letters and managed property settlements across WA, VIC, and QLD. Her role involved supporting the team administratively and managing email communications. With over seven years of experience in the legal field, paralegal work, and virtual assistance, she brings a solid understanding of legal terminology, exceptional organizational skills, and adaptability across multiple industries, including real estate, law, and administrative support.

 

• 7+ years of legal and administrative support experience
• Industry expertise: Legal services, Real Estate, Social Media Management
• Educational Background: Juris Doctor (2024, Aklan Catholic College) and BA in Political Science (2017, West Visayas State University)
• Notable Responsibilities: Managed the property settlement process, prepared legal documents, and optimized client communication

Skills and Proficiency:

• Key Skills: Legal research, drafting, process improvement, data-driven strategic planning
• Software: Proficient in Microsoft Office, Zoho, Slack, Asana, HubSpot, PEXA, and Leap
• Additional Tools: CRM experience with Salesforce; digital marketing and team coordination tools like Canva, Jira, and Monday.com

Prepare adjustments ✓
Figure out penalty interest ✓
Complete all items and settle a matter on PEXA unsupervised ✓
Order searches for a matter ✓

Ara is available to start immediately for a Full-time position.


Adapter - The Predictive Index

 

• Ava is a seasoned HR professional with expertise in recruitment for 9 years. She acquired a degree in Psychology and immediately joined a start-up power company where she stayed in the next 5 years. She started as an HR Assistant and was promoted to a Specialist position. In 2019, she transferred to an insurance company as an HR Officer until July 2023.
• Throughout the years, Ava honed her skills in executing the following:
  • End-to-end recruitment (sourcing, interviewing, onboarding)
  • Training and development
  • Compensation and Benefits Administration
  • Record keeping
• She helped deploy a wide range of engineering roles from the local market such as Civil, Mechanical, Computer, Industrial, and Chemical Engineers. Other roles she was able to fill were Executive Assistant, Admin Assistant, Customer Service Representative, Security Assistant, IT Head, GL Analyst and Supervisor, AP Processor, Disbursement Officer, and Warehouse and Procurement positions.
• She prides herself on carrying out the recruitment of 70+ employees for numerous positions in the start-up company she worked within a limited span of time.
• She is a user of Oracle, Maximo, iRecruit, Agency Portal, Jobstreet, Kalibrr, Indeed, Google Spreadsheets, and Microsoft Office Apps (Outlook, Teams, Excel).
• She can start anytime.
• Ava prefers working the day shift to any part-time or full-time role.

• Yam has worked for almost 11 years in a variety of fields, including the travel industry, education, and business process outsourcing, where she handled and performed roles like back office and front office agent, coordinator, inbound sales representative, customer service representative, and specialist in hotel reservations. She has a degree is in marketing management.
• She was exposed to the following tasks: 
• Phone support
• Email and chat support
• Back office and Front office Administration
• Inbound Sales
• Flight and hotel booking, change and cancel reservations
• Upgrading flights
• End-to-end refund processing 
• Administrative tasks

When she was working in an educational institution as a coordinator she was tasked to do the following:

Helped the school to create flyers to be given to potential students and potential partner company

Made a room-to-room presentation to encourage incoming college students to enroll in the school

Submitted proposals to potential partner companies 

Assisted students in looking for a paid OJT 

Coordinated the students' concerns during their OJT to the school

Created payroll and pay slips for students

She has proven experience in the Travel industry using Sabre for 8 years. She is also adept with another GDS tool which is Katana. She has also used Zendesk, SFTP server, google application, and MS Office.

She can start asap, can work morning or mid-shift only, and is open for any full-time or part-time role. Predictive Index Profile - Specialist

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

Behavioral Summary

Miriam is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Miriam, who takes responsibilities very seriously.

With experience and/or training, Miriam will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Miriam is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• She has been working for 8 years as a General Virtual Assistant for eCommerce, Real Estate, and IT companies mostly from Australia, United States, and Canada 
• She is a graduate of Computer Engineering 
• She has been responsible for numerous administrative tasks which includes 
  • Customer Correspondence 
  • Email and Phone Support 
  • Database Management 
  • eCommerce Management 
  • Invoicing 
  • Creating Quotation
  • Inventory Management 
  • Purchasing
  • Graphic Designing using Photoshop and Canva
  • Product Listing and Product Research 
  • Appointment Setting and Client Reservations 
  • Data Entry 
• When she worked as an eCommerce Virtual Assistant, she mainly source or manage products in the Fashion Wear
• She has also experience with HTML 
• She is a confident user of the following tools/platform  
  • Salesforce
  • HubSpot
  • Zendesk
  • Active Campaign
  • Slack 
  • QuickBooks 
  • Canva
  • Amazon 
  • eBay 
  • Shopify
  • Google Workspace 
  • Inkscape
  • MS Application (Excel, Document and Presentation) 

Predictive Index Behavioral Profile-  Adapter

Strongest Behaviors

• Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
• Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.

Behavioral Summary 

• This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
• Regine Marie is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Miguel has been working for more than 4 years as Customer Service Representative, Back-Office Support and Purchasing Manager.
• He graduated with a Degree in Bachelor of Science in  Aircraft  Electronics Technology. 
• His expertise includes the following:
  • Admin Support
  • Lead Generation
  • Marketing
  • Upselling
  • back end support for sales and marketing operations
  • Crypto Currency trading
• Exposed to the following tools and applications:
  • Monday.com
  • Slack
  • Ring Central
  • Citrix
  • Asana
• He can start immediately. For full-time or part-time position.

Predictive Index Behavioral Profile-  Adapter
https://www.predictiveindex.com/reference-profile/adapter/


Strongest Behaviors
 

• Socially-focused, generally empathizes with people, seeing their point of view or understanding their emotions. Positive communication.
• Teaches and shares; generally interested in working collaboratively with others to help out.
• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.

 

Behavioral Summary
 

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Miguel is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Norlito, former OFW and freelance photogrpaher has been working for almost 20 years in the Industrial Equipment, Manufacturing, Steel, Construction and Buy & sell industries where he handled and performed roles such as Procurement Officer, Engineer, Procurement Specialist, Purchaser/Buyer and Market researcher. He holds a bachelors degree in Business Administration major in Marketing and Advertising Management.
• He was exposed to the following tasks:
  • Advertising
  • Market research
  • Supplier and vendor management
  • Purchasing and porcurment
  • Material Sourcing
  • ISO Documentations & Procedures
  • Logistics
  • Contract Management
  • Administrative tasks
• He is proficient in using tools such as MS Office and ERP Systems (SAP, Cassius).
• He can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.

Predictive Index Profile - Operator

Strongest Behaviors

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Norlito has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Sofea has been working for 5 years. She has performed various roles in different companies where she supported the following tasks:
  • Email Management
  • Calendar Management
  • Social Media Management
  • Booking Appointment
  • Email Marketing
  • Data Entry 
  • Basic graphic design
• Since 2020 she started her freelance career and worked with UK clients as a Virtual Assistant. 
• She is proficient in Microsoft tools, Google Suite, and Canva, 
• She is available to start immediately. She is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Sofea has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

• Sheryl worked as Executive Virtual Admin Assistant.
• Her tasks includes:
  • Lead Generation
  • Data Entry
  • Schedule Management
  • Social Media Posting
• She also worked as IT Service Desk Analyst
• She installed and performed minor repairs on hardware and software.
• She evaluates problems on applications, networks, servers and technical issues.
• She handled Active Directories and Office 365.
  • Password reset
  • Account Unlock
  • Ticket Creation
• She used:
  • Citrix
  • Active Directory
  • RingCentral
  • Avaya
  • Team viewer
  • AWS
  • Zendesk
  • Remedy
  • ServiceNow
  • Teams
  • Outlook
  • GSuite
  • Excel
  • Powerpoint
  • VMware
• She can Start ASAP

Predictive Index Behavioral Profile - Altruist
www.predictiveindex.com/reference-profile/altruist/

Strongest Behavior

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Sheryl is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Sheryl gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.

Core Skillset

Executive & Admin Support

• Inbox zero practices, triage/filters, drafting responses
• Calendar control, meeting logistics, follow-ups, travel/light personal tasks
• Weekly reporting (e.g., team attendance, basic ops dashboards)
• Competitor checks / light market research

Project & Workflow Coordination

• Task boards, status updates, SOP upkeep; experience across multiple PM tools

Contracts & Documentation

• Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing

Bookkeeping

• Xero, QuickBooks — invoicing, payment posting, monthly reconciliation

Web & Content

• Basic website maintenance/updates
• Social media: content scheduling, captions, graphics; Buffer for scheduling
• Video: light editing for YouTube (PowerDirector)
• Design: Canva for posts, thumbnails, simple assets

Lead Generation

• LinkedIn Sales Navigator: list building / contact sourcing

Tools & Platforms

• PM/Collab: ClickUp, Monday.com, Trello, Asana
• CRM/Marketing: HubSpot; Buffer (social scheduling)
• Finance: Xero, QuickBooks
• Content: Canva, PowerDirector; basic website editors/CMS
• Prospecting: LinkedIn Sales Navigator
• General: Google Workspace, Microsoft Office

Industry Exposure

• Esports (EA to CEO)
• Hospitality/Hotels (EA to Directors)
• Online Business Coaching / SMB Systems
• Medical/Healthcare (doctor’s brand socials)

Summary of Work Experience

Executive Assistant (Esports, AU) — Remote

• Managed executive email/calendar; coordinated meetings and deliverables
• Prepared docs, tracked actions, supported ad-hoc research and reporting

Executive Assistant (Hotels, AU) — Remote

• Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
• Basic website maintenance and social content creation/scheduling

Operations/EA (Online Business Coach, US) — Remote

• Contract admin: prepared, sent for e-signature, tracked and filed
• Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
• Social media graphics/captions; scheduled via Buffer

Marketing Support (Medical) — Remote

• Created/posting content aligned to the physician’s services
• Assisted on podcast info posts and channel upkeep

BPO/Call Center (PH) — Onsite

• 10 years across customer support/ops environments (foundation in service, SLAs, quality)

She can start immediately and is amenable both Full-time and Part-time arrangement.

Predictive Index Behavioral Profile- Persuader

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Teddy has been working for 10 years catering to clients in the US and Australia.
• She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
  • project management
  • customer service
  • email management
  • calendar management
  • travel coordination/arrangements
  • invoicing/payment processing
  • answering phone calls
  • lead generation
  • content creation
  • social media management
  • graphics designing
  • video editing
• She is confident with the administrative support she has done over the years.
• Some of the tools that she is proficient in are:
  • Google Workspace
  • MS Office Suite
  • Asana
  • Clickup
  • Trello
  • Hubspot
  • Salesforce
  • Xero
  • Slack 
  • Shopify
• She is available to start immediately

Predictive Index Behavioral Profile- Persuader
https://www.predictiveindex.com/reference-profile/persuader/

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.