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• To conduct pre-employment / psychological exams to applicants, checks the exam and schedule the interview.
• To prepare the Familiarization Training Form of newly hired employees, evaluation and employment contracts of probationary employment.
• To prepare the evaluation form and appointment for regularization of employees who passed the probationary period.
• To request office supplies and other materials needed by the Personnel Department.
• To update 201 files of the employees.
• To prepare the monthly daily time record (DTR) of employees.  
• To review the employees DTR and record of tardiness, post-paid or unpaid leaves, overtime and count number of working days for payroll computation.
• To prepare monthly summary of tardiness and unauthorized absences of employees to determine those who will qualify for the incentive benefit and basis for giving disciplinary action earring employees.
• To prepare monthly report of new employees to SSS, PHIC, HMDF and BIR records.
• To assist the employees to fill up PHIC, HDMF, SSS and BIR forms. 
• To perform other duties as may be required by the management. 

• Verifies attendance, hours worked & pay adjustment of the employees within cut-off
• Prepares & submits attendance deduction, overtime report & other related payroll reports for payroll processing
• Submits employee movements for pay adjustment
• Process Payroll Summary Report every month for locals & foreign employees
• Process Daily, Weekly, and Monthly Payroll Report
• Collects all the Department Schedules
• Collect daily the raw data of their actual logs for monthly report
• Process Monitoring Reports (Leave, tardiness etc.)
• Send memo for tardiness and other related attendance violation
• Maintain the employee 201 files & Employee database in the system
• Assist in administering payroll processing of all employees
• Performs other tasks as assigned by your superior from time to time.

• A timekeeper deals with sensitive documents and generally focuses on recording and reporting information on workers' labor hours and work rates.
• A timekeeper collects and enters numerous sets of data, including workers' names, ages and pay rates, into a computer system.
• A timekeeper also conducts site inspections to ensure all laborers are at their workstations.
• A timekeeper compiles employees' time and production records, reviews timesheets, and timecards for completeness.
• A timekeeper computes total time worked by employees, posts time worked to timesheets and timecards.
• A timekeeper may interview employees to discuss hours worked and pay adjustments to be made.
• A timekeeper plays a role in the implementation of new employee orientation programs.

• Processes weekly timekeeping.
• Send reports (payroll instructions, dataload adjustment and leave balance) to NGA.
• Processes Semi weekly timekeeping.
• Sends reports (payroll instructions, dataload adjustment and leave balance).
• Sends OT report after every cut off (weekly & semis).
• Generates monthly manhours.
• Sends Perfect attendance report quarterly and annually.
• Sends Cola report quarterly and annually to NGA.
• Generates tardiness memo every month for 6 times late.
• Performs other tasks as assigned by your superior from time to time.

• Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

• Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information about products, services, policies, and procedures.
• Handle multiple chats simultaneously while maintaining high quality and attention to detail.
• Guide users through technical issues such as website navigation, order placement, or account setup.
• Ensure unresolved issues are followed up and closed in a timely manner.
• Confirm customer satisfaction and offer additional help if needed.
• Follow company protocols for data privacy, security, and customer service standards.

• Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
• Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
• Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
• Provide customer assurance and security with their data or personal information.

• Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
• Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.

• Insurance Verification and administrative task

• Managing and reviewing filing and office system
• Planning and organizing events
• Attending meetings on your boss’s behalf
• Taking action points and writing minutes
• Delegating works in your boss’s absence
• Arranging appointments
• Devising and maintaining office systems, including data management and filing
• Producing documents, briefing papers, reports, and presentations
• Doing administrative work, logistics, purchasing, and marketing as well

• Preparing documents to put out tenders for contractors
• Project management and supervising and coordinating work of contractors
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Ensuring the building meets health and safety requirements Communicates directly, and on behalf of the President and CEO, with Board members, donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives Scheduling/Booking for the directors of the company

• Review applications and resumes to determine qualifications and relevance to job requirements Interview candidates to assess their qualifications and fit with company culture
• Helping managers with interviewing techniques to ensure that all candidates are treated fairly
• Reviewing job applications to ensure that they are complete and comply with company guidelines
• Coordinating the hiring process from start to finish, including scheduling interviews, communicating with candidates, and arranging offers of employment Helping to develop and implement hiring strategies that will yield a diverse candidate pool while reducing bias towards specific group

• Conducting a thorough data analysis of clients' information and storage systems.
• Creating or implementing a digital conversion program in line with the client's needs.
• Installing and maintaining data collation software.
• Verifying and extracting data from hardcopy and other digital sources.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Creating and submitting data collation reports.
• Troubleshooting information storage issues.
• Training staff on data storage and retrieval processes

• High volume recruitment for Blue Collar Tradesperson's
• End to end recruitment
• Fast paced working environment- Ability to work under pressure, meet deadlines and targets;
• Recruitment across a number of large scale projects
• Effectively communicate with Managers, clients, candidates and stakeholders
• Use of online platforms to source and identify the right candidate
• Ability to headhunt applicants
• Ability to work and assist in the direction of junior team members

• Accurately and promptly document patient histories, exams, complaints, assessments, and treatment plans as dictated by healthcare providers
• Record any lab results, diagnostic findings, and procedures performed during the patient visit.
• Contacting patients regarding their lab test results and scheduling appointments
• Enter patient information, such as demographics and medical history, into electronic health records (EHR) system (NextGen Healthcare)
• Transcribe medical conversations and instructions given by the provider
• Assisting with medical coding and billing processes to ensure accurate reimbursement for services rendered.
• Verifying and updating insurance information
• Reviewing faxed documents to ensure they were properly filed in the correct patient's portal

• Sending an email to the potential supplier asking for the catalogs and their policies.
• Calling suppliers using Google Voice
• Research and identify potential suppliers who could offer products of interest to Amazon's customer base.
• Managing catalogs using Trello and Pipedrive
• Clearly and effectively communicate the benefits of selling on Amazon, including access to a vast customer base, fulfillment options, and marketing opportunities.
• Maintain accurate records of outreach activities and supplier interactions

• Managed stores, supervised virtual assistants, handled A-Z claims/refunds, returns, processed orders, conducted product research, served as a customer service representative, and repriced items.
• Identifying and analyzing potential niches or product categories
• Using tools and data to assess market demand, trends, and competition (SAS, Keepa, Zik Analytics, Helium 10, Revseller, Grabley)
• Identify key competitors in the chosen niche
• Analyze their product offerings, pricing strategies, customer reviews, and overall performance.
• Ensure that there is sufficient margin for profitability.
• Maintain organized records of product research data, including market trends, competitor information, and supplier details.
• Track the performance of selected products
• Using Seller Central to list products on Amazon (suppliers include Walmart, Home Depot, Bed Bath & Beyond, Zoro, Lowe's, Costco, Fleet Farm, and Amazon itself)

• Delivering lectures, workshops, and training sessions on medical coding principles, guidelines, and procedures to students or staff.
• Providing one-on-one mentoring and guidance to students or junior coders, offering support in understanding complex coding scenarios and resolving coding-related queries.
• Emphasizing adherence to ethical standards and compliance with coding guidelines, HIPAA regulations, and healthcare industry standards in all instructional activities.

• Reviewing documents received from patients to ensure completeness, and identify eligible and ineligible members and dependents.
• Handles inquiries and phone calls related to benefits and coverage
• Monitors the PhilHealth process flow to ensure timely submission of claims.
• Coordinating with physicians regarding patient diagnoses and signatures.
• Verifing claim eligibility based on PhilHealth membership status and coverage.

• Posting pictures of each property listing on social media like Facebook, Instagram and Tiktok
• Responding to initial client inquiries, scheduling property viewings, and providing basic information about properties.
• Assisting in collecting data on local market trends, prices, and property regulations.
• Handling paperwork such as filing documents, organizing client information, and maintaining databases.

• Responding to customer inquiries, issues, and requests via email.
• Engaging with customers in real-time through chat platforms.
• Assisting with queries, troubleshooting, and product information.
• Assisting customers with order placements, modifications, and cancellations.
• Escalating complex technical issues to appropriate teams.
• Documenting interactions, issues, and resolutions accurately.
• Maintaining up-to-date knowledge of products or services.
• Generating reports on customer service metrics and trends.
• Addressing customer concerns proactively to prevent churn.

• WordPress Site Management - Designing and managing the website back-end including database and server integration. Generating WordPress themes and plugins. Conducting website performance tests. Troubleshooting content issues
• SEO Management - take the lead of the development and implementation of SEO strategies to expand the online presence. Handled content planning, social media engagement, web analytics, and keyword strategy.
• Lead Generation - tasks to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through Linkedin, CrunchBase and other lead-generation apps.
• Social Media Management - overseeing a company's interactions with the public by implementing social media platforms' content strategies. Duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
• Graphic Design -Conceptualizing visuals based on requirements, Creating images and layouts by hand or using design software, Testing graphics across various media. Develop illustrations, logos, and other designs using the software. Equipped with Adobe Photoshop and Canva.

• Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Has great understanding of product development and supply chain; from production to purchasing
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
• Provide support in other areas Customer Service regarding order processing, completion and other status.
• Serve as a liaison from client to customer, to logistics or 3PL
• Background with system like Shipstation, BigCommerce, Easyship, Shopify, Inventory Planner, Floship, Auspost
• Monitor changes in product sales, fulfillment and status of order through WooCommerce plugin.
• Exp with Shopify,Amazon set-up, Product Design,marketing and customer service

• M&A - responsible for overseeing mergers and acquisitions from the initial contact all the way to the finalization of the transaction for APAC Companies
• Perform great customer support by helping clients throughout their journey from prequalification to post-funding support for the funding service side.
• Digital marketing (Facebook Ads, Google Ads, Wordpress set up and maintenance)
• Market research – research, compile and analyze data products and market conditions to identify potential new markets and opportunities
• Lead Generation for assigned markets and opportunities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales and other factors
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Monitor ROI and KPIs
• Stay up-to-date with digital media developments
• Design digital media campaigns, automation aligned with business goals
• Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns

Customer Account Status Updates: 

• Update the status of orders in Woo-Commerce, enabling customers to access their order information in the MY ACCOUNT section. 
• Handle various order types, including Official Merchandise, MY CUSTOM, and Wholesale orders, classed as 'made-to-order' products produced before shipping through our freight forwarding partners.
• Prioritize 'made-to-order' products and notify the production and shipping manager of Retail items for processing in cases of mixed orders. 

New Order Entry: 

• Efficiently enter Official Merchandise and MY CUSTOM orders into our production program, ShopVox. 
• Notify the production and shipping manager through the notes section for seamless order processing. 
• Ensure all order details are correctly entered to avoid delays and inaccuracies. 

Order Tracking and Confirmation: 

• Obtain tracking information from couriers and promptly update customer orders within Woo-Commerce.
• Ensure accurate and timely delivery confirmation for all customer orders. 

Order Completion: 

• Mark orders as complete in Woo-Commerce once they are safely delivered and confirmed for all customers. 

Customer Reviews: 

• Send out customer review forms and collect all reviews into an internal document for potential sharing on social media or the website. 
• Collaborate with the marketing team to highlight positive customer reviews and enhance our brand reputation. 

Website Ordering: 

• Create and maintain customer categories and products in WordPress to facilitate future order placements. 

Customer Database: 

• Regularly update customer contact information across HubSpot,  Woo-Commerce, and ShopVox to ensure accuracy and effective communication.

• Human Resources Management:
  • Manages the onboarding process for new hires in Information Technology and Business Development roles.
  • Tracks documentation requirements for compliance with each role.
  • Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees. 
  • Processes weekly payroll for client contractors assigned to client stakeholders.
  • Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
  • Plans employee engagement activities for client contractors. Ensures that all employees are "fit for duty," adequately trained, and capable of performing their assigned tasks.
• Marketing:
  • Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
  • Developed comprehensive marketing plans, focusing on optimizing client's digital presence to drive business growth.
  • Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
  • Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and unsubscribes. •
  • Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
  • Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
  • Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
  • Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
• Business Development
  • Created multiple PowerPoint presentations for clients in the Human Resources
  • Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience. 
  • Crafted an organizational development plan based on the challenges of the client’s stakeholders with challenges in the organization specifically in the human resources department.
  • Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
• Admin Assistance
  • Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
  • Schedules consultations, seamlessly matching client and staff availability.
  • Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
  • Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis

• Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.

• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement

• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers. Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.

• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.

• Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
• Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
• Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
• Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.

• Reduced customer’s complaints by 30% through following proper technical procedure
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more

• Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
• Keeping records of customer interactions, transactions, comments, and complaints

• Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
• Provide detailed description of product specification to help customers select products that better meet their needs

• Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction.
• Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage.
• Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity.
• Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.

•  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
• Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads

• Coordinate with store for customers pick-up, repair or installations.
• Explain comcast indirect stores features and benefits, explain incentives and promotions.
• Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
• Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
• Follow up with customer via call or email.
• Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns

• Worked as Sales Representative (voice and non-voice  via, email, or live chat platform.
• Introduce products and services, create customer online account and set up orders, services.
• Monitor shipments and returns Follow-up call to existing customer and offer upgrades
• Converting warm leads to sale
• Cold calling to convert into warm leads

• Introduce products and services for business establishments and non-business clients.
• Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
• Cold calling, lead verification. Process shipments, refunds and return.

• Understanding Painting products and processes.
• Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS.
• Provide an initial quoation based on the forms submitted. Arranged an on-site visit.
• Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters.
• Cold calling Painting companies. - Collaborate wit Interstate companies.
• Cold calling and Onboarding painters.
• Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management.
• Creating ads,updating Facebook and Instagram page using canva.
• Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.

• Develop a comprehensive social media strategy aligned with page's goals and target audience. This includes determiningthe platforms to focus on, defining the content themes andformats, and setting specific campaign objectives.
• Manage the budget allocated for social media advertising.
• Utilize social media advertising tools to target specificaudience segments based on demographics, interests,behaviors, and other relevant criteria.
• Engage with audience, respond to comments and messages,and build a positive relationship with followers. Encouragediscussions and user-generated content.

• Helping clients achieve their financial goals and secure theirfinancial future.
• Develop comprehensive financial plans for clients, taking intoaccount their short-term and long-term financial goals, suchas retirement planning, education funding, wealthaccumulation, and risk management.
• Educate clients on financial concepts, investment strategies,and the importance of long-term financial planning.Empower clients to make informed financial decisions.
• Provide ongoing support and assistance to clients with theirfinancial needs, such as policy servicing, account inquiries,and updates to financial plans.
• Team Collaboration: Collaborate with other Sun Life advisors,specialists, and support staff to deliver comprehensivefinancial solutions and exceptional client service.

• Prepare well-structured lesson plans that cover variouslanguage components, such as grammar, vocabulary,speaking, listening, reading, and writing.
• Conduct live online classes or pre-recorded video lessons todeliver the planned content. Use interactive teachingmethods and technology tools to keep students engaged.
• Evaluate students' language proficiency through quizzes,tests, assignments, and speaking exercises. Provideconstructive feedback to help students improve theirlanguage skills.
• Foster a supportive and inclusive learning environment thatencourages active student participation.
• Encourage students to set language learning goals and tracktheir progress.
• Provide motivation and praise for theirachievements to boost their confidence.

• Build and maintain strong relationships with existing andpotential clients.
• Develop a deep understanding of Citibank's products andservices, including loans and credit card products. Stay updatedon changes, features, and benefits of each product.
• Participate in training programs and workshops to enhanceyour knowledge of products, sales techniques, and industry bestpractices.

• Negotiate with vendors to secure favorable terms and pricingfor procurement contracts. Ensure cost-effectiveness withoutcompromising on quality.
• Create and issue purchase orders for the required materialsbased on the project requirements and inventory levels.
• Coordinate the logistics and shipping of purchased materialsto ensure timely delivery to project sites or warehouses.
• Maintain accurate and up-to-date records of all procurementactivities, including purchase orders, invoices, and deliveryreceipts.

• Effectively handle the social media presence andadministrative tasks to promote the company's properties,engage with potential clients, and enhance its onlinereputation.
• Maintain an up-to-date database of property listings,including details like property descriptions, images, videos,pricing, and availability status.
• Organize and manage leads generated through socialmedia channels, website inquiries, and other sources. Followup with potential clients and nurture them throughout thesales process.
• Communicate with clients, both buyers and sellers, throughvarious channels, such as email and direct messaging, toprovide updates, answer questions, and maintain a positiveclient experience.
• Conduct market research to stay updated on real estatetrends, property values, and competition in the local market.Provide insights and recommendations to the real estateteam based on the research findings.

• As the Social Media Manager at Australian Cookie Cutters, I handle everything related to our online presence from planning and creating content to engaging with our amazing community of bakers.
• I come up with creative ideas for posts and campaigns that highlight our products, especially around seasonal events and baking trends.
• I write captions that feel relatable and fun, making sure they match our brand’s voice and connect with our audience.
• I also keep track of how our posts perform, look at what’s working, and use that insight to help grow our reach and boost sales.
• Plan, create and schedule engaging social media content.
• Develop creative campaigns for holidays, product launches and baking events.
• Write captions and copy in Australian English that suit our brand tone.
• Engage with followers, respond to messages and build community.
• I also update the Shopify website store of my client. Monitor insights and track engagement, reach and conversions.

• Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate.
• Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%.
• Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.

• Adhered to standards of quality and service as well as all compliance requirements.
• Set up new customer accounts and updated existing profiles with latest information.
• Resolved complex billing and payment issues for balanced, accurate accounts.

• Manages all documents for all NMC Hospital facilities, including long-term care and home care.
• Ensures that all documents are up-to-date and well-organized
• Coordinates all meeting schedules for the NMC quality department.
• Performs monthly audits of Quality department documents.
• Handled confidential documents in an organized fashion according to established protocol.
• Used voice recorder or notepad to compose and transcribe meeting minutes.

• Explaining and clarifying needs and requirements as clearly as possible.
• Explaining and clarifying needs and requirements as clearly as possible.
• Created detailed price quotes for clients based on their individual needs.
• Organized and conducted product demonstrations to potential buyers.
• Enhanced client satisfaction with personalized product presentations tailored to their specific needs.

• Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate.
• Increased loan approvals by 20% through effective financial analysis and risk assessment.
• Maintained current knowledge of bank offerings for business clients.
• Monitored small business accounts to determine current product effectiveness.

• Processing and reviewing of financial transactions:
• Accounts Receivable:
  • Reviewing and approving of customer invoices - Sending out of Customer invoices
  • Following up of outstanding customer accounts
• Accounts Payable
  • Reviewing and approving of supplier invoice
  • Reviewing Supplier statements
  • Performing payment runs to suppliers
  • Sending out remittance advices
  • Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents
  • Customer Account Reconciliation
  • Customer Service support via email and chat.

• Analyzed client data and identified growth opportunities.
• Conducted market research to identify potential new clients.
• Managed multiple accounts simultaneously while meeting deadlines.
• Attended trade shows and conferences as a representative of the company.
• Collaborated with the marketing team to develop promotional materials for clients.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.

• Responsible for the upkeep, configuration and reliable operation of computer systems, servers and data security systems.
• Manage electronic equipment.
• Install network and computer system.
• Maintain, repair and upgrade the operating system including hardware and software.
• Monitor the performance of existing computer systems and IT infrastructures.

• Manage sales of computer business and services.
• Maintain, repair and upgrade the operating system including hardware and software. Build computer packages depending on the specifications requested by the customers.
• Monitor stocks and inventory of computer parts and accessories.
• Customer service oriented.
• Dealing with the suppliers. 
• Manage customer inquiries and draft quotations for orders.

• Primary responsibility is to provide the excellent customer service and support to the client
• Issue Resolution
• Benefit and Coverage Explanation since it is a Healthcare account.
• Claims Assistance
• Provides technical support for the members experiencing difficulties accessing online portals, navigating website or utilizing digital tools related to their insurance plan.

• Collaborate with the design team to assist in the development and creation of design concepts and project deliverables.
• Implement quality control procedures to ensure that design projects adhere to established quality standards.
• Accomplish the designed requested by the client.

• Responsible for content creation
• Social Media Planning and Strategy
• Engage and interact with the audience on social media platform.
• Monitor social media performance using analytic tools and generate reports to assess the effectiveness of social media campaigns.

• Resolving customer's internet issues.
• Creating a ticket for technician dispatch if the problem cannot be resolved via call. Creating a documentation after call.
• Troubleshooting customer's internet issues using Technician tools.
• Proactively suggest for an upgrade if available in customer's area.

• Providing excellent solution for customer’s issue on their satellite radio
• Escalates the customer’s concern to Case Management department when the issue cannot be resolved   through phone.
• Provides issue education and issue resolution to the customer. 
• Avoid Customer cancellation by giving the product benefits and offering promotional plan
• Tools: Genesys Cloud / Nextgen PEGA