Maximise Your ROI: Onboard
Pre-Vetted Remote Email Support Agents to Resolve Customer Enquiries and Protect Your Brand Reputation

• Experience: Michael has almost 12 years of experience as an IT support experience, including roles as an IT Engr, IT Helpdesk/Service Desk support, dispatcher/coordinator. He has a strong technical background in ticketing systems, troubleshooting (Windows and networks), and ITSM platforms. He also has excellent customer service skills demonstrated by handling difficult situations effectively.
• Software Proficiency: Proficient in cloud-based ticketing systems such as Autotask, Zendesk, Jira, Kayako, Kaseya, ServiceNow, Remedy, Salesforce. He is also skilled in Microsoft Excel for reporting and tracking, and familiar with CMS like WordPress. He has experience with ITSM platforms like Servicely, Microsoft Office, and VOIP systems.

• Specialization: Michael specializes in IT helpdesk/service desk roles, including ticketing, user management, troubleshooting, patching, deployments, and network troubleshooting (VPN, DHCP, DNS).

• Strengths: His strengths include handling challenging customer service scenarios, active listening, resolving technical issues. His technical strengths multitasking, professionalism, and successfully are in troubleshooting, ticket management, and process improvement.

• Home Office Setup:
  • Gaming laptop (i5 processor, 16GB RAM, 512GB SSD)
  • Internet: 50 Mbps fiber with both LAN and Wi-Fi connectivity and a backup connection
  • Dual monitors (Laptop screen + external monitor)

• Current Status: Michael is currently looking for growth opportunities Can start ASAP.

• Stephen has over 25 years experience mostly within BPO, Sales industries.
• He has handled roles for:

• He catered clients that are mostly based in the US and handled accounts for Financial, Telco & Hospitality industries
• He is skilled with supporting both inbound & outbound calls, emails & chat. And is adept with using CRM tools.
• He is also confident in handling different types of customers including irate ones and able to diffuse solutions immediately
• Available to start immediately

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Candidate has more than 8 years of experience in the BPO industry.
• He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
• Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
• His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
• He gained experience in:
  • Customer Support
  • Sales (Inbound/Outbound)
  • Appointment Setting
  • Lead Generation
  • Cold Calling
• He is knowledgeable in tools such as:
  • Podio
  • Slack
  • SalesForce
  • CRM
  • Ringcentral
  • Netsuite
  • Avaya
  • PDA Software
  • Convoso
  • Skype
  • Rest Software
  • Microsoft Applications
• He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.