A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

• Maika has been working for 4 years. She started as a Customer Service Representative/Retention Sales Specialist in a BPO company before she graduated college in 2019. After she finished her degree in food technology, she worked as a Quality Assurance Inspector at a local manufacturing company. She then worked remotely as a Virtual Executive Marketing Assistant and Social Media Manager mostly to real estate businesses in the US.
• She has worked part-time for a company based in California. Her digital marketing tasks include developing social media campaigns, updating social media content across all channels, scheduling posts, events, and updates, and responding to reviews online.
• Overall, she is confident in performing the following:
  • social media management
  • content creation
  • graphics designing
  • photo and video editing
  • web designing
  • SEO
  • email marketing
  • customer service
• She has experience running paid ad through meta and has done organic Ads via Google Mybusiness 
• The maximum budget that she handled was at around 300 USD for 10 days for an open house campaign for real estate that leads to increase of number of expected attendees atleast 30 percent and has been able to sell a property 
• She has also done competitor analysis and social media analytics 
• She has also executed administrative tasks such as appointment setting, cold calling, and database management.
• She is proficient in the following tools/software applications:
  • Facebook, Instagram, Twitter, LinkedIn
  • Google MyBusiness
  • Meta Ads
  • Mailchimp
  • Trello
  • Salesforce
  • WordPress
  • Canva
  • Photoshop
  • CapCut 
  • DocuSign
  • Microsoft Office
  • Google Suite
• Maika is available to start immediately and is amenable to working the day shift for a part-time or full-time position.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Maika Mae is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

Her work pace is faster-than-average and she can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.

• Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
• Throughout his career, he proficiently supported the following: 
  • Sales support
  • B2B sales
  • CRM management
  • Customer service (phone, chat, and email)
  • Coaching and Training
  • Appointment setting
  • Lead generation
  • Billing
  • Email management
  • Data Entry
• During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
• He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
• Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 

• MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies 
• She is experience handling clients based in Africa and US 
• She has in depth experience with back office administration as well as recruitment processes which include 
  • Calendar Management 
  • Email Management 
  • Taking Minutes of the meeting 
  • Scheduling applicants for interviews 
  • Reviewing applications 
  • Helping hiring managers for setting up appointments
  • Preparing training materials 
  • Liaising for onboarding candidates 
  • Doing clerical and data entry tasks 
• She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
• She has also experience with arranging expatriate visa papers and working permits
• She is a confident user of 
  • Microsoft
  • Outlook
  • Google Suite
  • Excel
  • Canva
  • Slack 
  • Asana
  • QuickBooks
• She can start as soon as possible 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

• A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

• Maintaining, restoring, and doing back-ups for the database
• Handling application support in the US under a Financial account
• Support exchange servers and office365 set-up
• Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation

• Windows Servers (2008, 2012, 2022)
• SQL Management Studio
• Windows 7, 10 & 11
• Office365
• Active Directory
• Azure Active Directory
• Hyper-V & VMware
• Microsoft Office 
• ServiceNow
• Oracle

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• HVAC Design 
• HVAC Engineering
• Project Management
• Project Planning
• Project Engineering
• Estimation

• AutoCAD
• Microstation
• TFAS CAD
• PlanSwift
• BlueBeam

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

• Karl finished a bachelor's degree in information technology. In his college days, he once experienced spending his short vacation to take on a part-time job while waiting for the second semester to commence. For three months, he has maximized his time to earn money while working as an Usher/Porter in a local retail company. It is where he started providing customer service.
• He is married with 2 kids.
• He formally started his career as a Technical Support Representative where he has provided customer support through inbound and outbound calling.
• He has catered to clients in the US and Canada.
• He was also exposed to sales in offering products to the customers.
• He was awarded as a top performer.
• He is proficient in the following tools:
  • CRM - Microsoft Dynamics CDAX
  • VoIP - Genesys Cloud
  • Remote Tool - Rescue+ App
  • Sales Tool - Global Newton
  • Microsoft Office (Excel / Word / PowerPoint / Outlook )
• He is available to start immediately and is amenable to work in any time zone for any full-time or part-time positions.
• Karl is one of our previous RemoteCon. 

• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Karl is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risks, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, Karl is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set, they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
  • Admin support - records management, data entry
  • Store management
    • product listing, inventory management, product research, content creation, quality assurance
  • Handling medical records
  • Handling patients' records
  • Ensure all documentation follows the facility's guidelines and standards
  • Processing claims
  • Back-office support
  • Customer support
• She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
• She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position. 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Brenda started working in 2017 in the BPO industry as a Customer Service Representative for 3 years. She provided customer support to US-based clients via chat, email, and phone calls.  She was exposed to processing orders and resolving various issues such as troubleshooting Amazon devices.
• Since May 2021, she has been working as a General Virtual Assistant to a client based in New York and has now only been rendering 1-2 hrs./week. Her tasks include data entry, creating invoices using QuickBooks, and other administrative duties.
• While working as a General VA, she has worked as an E-commerce Virtual Assistant for 2 years for a US-based importer company. Her tasks include:
  • product listing
  • product optimization
  • order processing
  • inventory management
  • customer service - process refunds 
  • onboarding a new eCommerce account
  • graphics designing
  • SEO
• Some of the e-commerce software/platforms she is exposed to are the following: Shopify, Overstock, Pier1 Import, Michaels Store, and Wayfair.
• She is also proficient with eBay Seller Hub, Zik Analytics, Adobe Photoshop, MS Excel, Salsify, QuickBooks, Microsoft 365, Notion, and Airtable.
• She is available to start immediately.

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Behavioral Summary: 
Brenda is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

She is reserved and accommodating, expressing themself sincerely and factually. In general, she is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, she is most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.

• Anne acquired a degree in Information Technology and landed Sales Coordinator roles in local food equipment and chemical companies. She has 7 years of collective experience in performing the following:
  • Coordinating training and scheduling for up to 60 sales staff
  • Maintaining supplies of sales presentation materials
  • Preparing proposals, sales orders, and quotations
  • Monitoring sales and budget
  • Answering  queries via telephone, email, and messaging app
• She is a Civil Service Passer at the Professional level in the country.
• She is adept with SAP Business One, NetSuite, Microsoft Office Apps (Word, Excel, PowerPoint, Outlook, Teams), Google Suite (Document, Spreadsheets, Calendar, Drive) Adobe Photoshop, Zoom, and Skype.
• She can start immediately.
• She is amenable to working in any shift, preferably part-time. 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Marry Anne is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Marry Anne will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Marry Anne is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Kath is an SEO professional with more than 4 years of relevant experience. She holds a degree in Hospitality Management but decided to pursue a career in marketing. She had her very first client in March 2021 where she was an NFT Graphic Artist. Concurrently, she got hired in a legal staffing company in the US as an SEO Specialist. After this engagement, she was employed by an outsourcing agency and provided her SEO services to 3 clients in eCommerce, HVAC and plumbing, and training & consultancy based in the UK.
• In 4 years, Kath undeniably became well-versed with the following:
  • On-page and off-page SEO
  • Technical Optimization
  • Guest posting
  • Website building and maintenance
  • Competitor analysis
  • Running PPC ad campaigns
  • Keyword research
  • White, gray, and black hat SEO
  • Social media marketing
  • Content creation and posting to both social media and website
  • Content planning
• Some of her achievements so far are being able to rank two of her clients from 8th and 10th place to first rank in Google Search for consecutive months.
• She created content like blogs and articles for landing pages with topics about plumbing, HVAC, machinery, wigs, medical, and construction.
• For social media marketing, she used different platforms like Facebook, Instagram, X, and LinkedIn.
• She used a variety of tools and applications such as WordPress, ElementorPro, Yoast SEO, Avada, SEMRush, AHREF, Onpage.ai, ChatGPT, Canva, Photoshop, Screaming Frog, Google Ads, Google Analytics, Google Search Console, SEO Minions, Keyword Everywhere, Google Document, ClickUp, Asana, Trello, Monday.com, Boxer, Slack, MS Teams, Hubstaff, Shopify, and Google Trends. She does not have prior experience using Go HighLevel but is excited to learn.
• She can start immediately.
• She is amenable to working on any shift, whether part-time or full-time.

• Project management
• BIM
• Cooling and heating load calculations
• Construction Estimating
• Construction management
• Engineering design
• HVAC & fire protection
• HVAC calculation
• MEPFS
• Piping fabrication

• AutoCAD 
• BlueBeam
• Carrier HAP 
• Autodesk Inventor 
• Revit MEP 
• PlanSwift 
• Microsoft Excel  
• E20 sheet 

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

• She has a total of 19 years of experience as a Shift Manager, Onboarding Specialist, Customer Service Representative, and Virtual Assistant within the industries of eCommerce, real estate, solar energy, fintech, and BPO industries 
• Her recent job as Shift Manager for an eCommerce company involved different tasks like:
  • Tracking Lost Orders and Checking the status of the orders
  • Managing Amazon, Target, and Facebook Market Place site
  • Taking Orders through their Magento system 
  • Managing customer reviews 
  • Resolving customer complaints 
  • Coordinating with logistics 
  • Managing the schedule of the agents 
  • Overseeing the eCommerce operations 
• She also has extensive experience with onboarding new employees as well as providing coaching and mentoring 
• She has also worked as a virtual assistant for a property company and is very well-versed in doing skip tracing, cold calling, and managing property listings 
• She has experience with using tools and applications like 
  • Amazon 
  • Magento 
  • Boxy
  • Ship station 
  • UPS
  • Gorgias 
  • Zendesk 
  • Confluence 
  • Trello 
• She can start as soon as possible 

•  
• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

• A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.