Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
• Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
• Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
• Offer and up sell customer packages for magic Jack products
• Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

• Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
• I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
• I do Brokers Price Opinion (BPO and Inspection).
• I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
• Assisting Health Insurance benefit concern
• Outbound calls to providers/Medical Group.
• Sending out back office reports.

• Outbound calls to Insurance/Provider relation and gather reports for claims status.
• Process and address claims issue to have the claim paid accordingly.
• Send out emails to provider relation and back end reports.

• Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
• Contact and follow up clients for Bulk orders and create mock-up designs before approval.
• Communicate with onshore designers to finalize custom designs.
• Other administrative tasks such as lead mining, creating sales reports and email management.

• Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
• Screen application and qualify applicants before we move them for initial interviews.
• Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Other administrative tasks such as creating and submitting reports, responding to online inquiries.

• Screen application and qualify applicants before we move them for initial interviews in Asana.
• Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Conduct a Background check.
• Handle Offer call and prepare offer letter & NDAs
• Execute onboarding
• Other administrative tasks include creating and submitting reports and responding to online inquiries.

• Source and manage Job boards to gather and collect potential applicants.
• Conduct background checks for endorsed candidates.
• Setup and facilitate client calls.
• Ensure all tracker and reports are accurate and updated.
• Keeps track of the total number of all the applications received across all job boards.

• Create and manage digital ad campaigns to meet company targets.
• Create and optimize marketing campaigns and strategies for multiple international markets simultaneously.
• Optimize budgets and spend according to ad performance.
• Liaise between sales, external partners, US marketing, and the account to effectively execute retailer-specific merchandising and promotional initiatives.
• Analyze data to determine ways to optimize performance to improve conversion rates, open percentages, and other key metrics.
• Provide regular performance reports to supervisors.
• Make recommendations to continually improve performance by analyzing internal results, competitive data, and keeping on top of industry trends.
• Document clearly defined action steps and recommendations

•  Create and manage digital ad campaigns to meet company targets.
•  Data Entry
•  Transcription
•  Content Writing
•  Proofreading
•  Software Development
•  Web Design
•  Email/Chat handling
•  Social Media Marketing
•  Back Office Tasks
•  App development
•  Search Engine Optimization

• Leads the DevOps team, a group of internal and contract web developers and UX/UI designers.
• Performs front-end development - designing, building and customizing company websites using CMS like Wordpress and Joomla as well as Bootstrap framework (Acquired skills: HTML, HTML5, CSS3, CSS, PHP, JQUERY, JAVASCRIPT, MYSQL, WORDPRESS, JOOMLA, XML, AJAX).
• SuiteCRM administrator - performs standard and basic configuration and administration, troubleshooting, module customizations and API integrations (Web services APIs like REST and SOAP).
• Liaise with Sales and Marketing team to address operational needs as regards to the CRM.
• Office exchange administrator - responsible in routine maintenance, user account configuration, handling support and escalations from Operations, and other email management tasks.
•  Creates technical requirements, use cases for website and mobile development, specification documentation, as well as RFPs for contract development projects (web, mobile, shopping cart and payment systems, and other integrations). Creates wireframes designs, PSD mockups, and custom graphics using Adobe Photoshop and Adobe Illustrator.

• Ecommerce niche creator or website (Part Timer)
• Strong knowledge of liquid programming language 
• Generated custom - tailored Shopify themes and altering pre - existing templates.
• Act as a Shopify expert, specializing in all facets of the ecommerce platform.
• Strong hands to Install & Customize new Shopify theme.
• Clear concept of HTML5, CSS3, Javascript/Jquery.
• Worked on other ecommerce platform like Magento, Woocommerce, BigCommerce.
• Installed & customized new Shopify theme

• Answer emails and chat inquiries on Help Scout.
• Create and manage tickets on Trello.
• Source winning products and niches on AliExpress and AdSpy.
• Edit pictures and GIFs for product listings.
• Create product funnels and product pages on Shopify.
• Upload products to Shopify platform.

• Fulfill and validate purchase requests from all departments.
• Perform strategic sourcing and negotiate with vendors.
• Process purchase orders and other purchasing documents.
• Maintain vendor files and documents.
• Create and manage the team schedule.
• Coordinate with Finance regarding payment status.
• Monitor the inventory and maintenance of office equipment.
• Negotiate pricing and implement effective pricing strategies.
• Create purchase orders (POs) and process purchase requisitions from employees.
• Request payments from the finance department for approved quotations and orders.
• Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
• Handle order processing and fulfillment from E-commerce and Social Media platforms.
• Upload and organize products and details on Seller Center platforms.
• Coordinate packing, booking logistics, and shipments.
• Source potential leads and maintain relationships with vendors.
• Present merchant decks to sellers.
• Deliver excellent customer service to internal stakeholders and external vendors.

• Fulfilled and validated purchase requests for all departments.
• Created purchase orders.
• Conducted strategic sourcing and negotiated with vendors.
• Processed purchase orders and other purchasing documents.
• Maintained vendor files and records.
• Sent Statements of Account (SOA) to merchants and cli

• Provided patient care, handled phone calls, created phone notes, and managed tasks.
• Managed correspondence, accounts receivable, and performed billing and coding tasks.
• Coordinated with various departments to ensure smooth operations.
• Managed emails and performed a variety of medical administrative tasks.
• Updated and followed up on orders in Durable Medical Equipment (DME).
• Plotted and updated the provider's schedule in Dr. Chrono.
• Served as the executive assistant to the Director of Operations.

• Created spreadsheets to track important customer information.
• Transferred data from hard copies to a digital database.
• Updated customer information in the database.
• Organized existing data in spreadsheets.
• Verified outdated data and made necessary updates to records.
• Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

• Provide daily technical support to users of various computer systems.
• Answer user questions promptly and accurately.
• Analyze and diagnose system problems.
• Quickly implement solutions to restore proper system operation.
• Ensure high-quality service and maintain system performance standards.
• Document issues and resolutions for future reference.
• Collaborate with other IT team members to improve support processes.

• Welcome clients and guests warmly.
• Answer incoming calls and emails promptly.
• Monitor and receive incoming and outgoing documents.
• Book and manage meeting rooms.
• Monitor and maintain office supplies and materials.
• Address facilities concerns efficiently.
• Organize and release lockers to agents.

• Welcome and greet hotel guests warmly.
• Assist guests to their respective tables and chairs.
• Manage table reservations efficiently.
• File and organize important documents.
• Provide exceptional customer service to ensure guest satisfaction.
• Handle guest inquiries and resolve any issues promptly.
• Offer information about hotel services, amenities, and local attractions.
• Ensure the front desk area is tidy and presentable.
• Coordinate with other hotel departments to enhance guest experiences.

• Manage Cash Flow Projection
• Bookkeeping
• Bank reconciliation
• Expense Analysis
• Keeping documents in order and email management

• Manage social media platforms [FB, Instagram, Youtube and LinkedIn]
• Content creation for social media, blog posting and update CRM.
• Community engagement, graphic design for banners and logos, and video editing for reels.

• Responsible for staff management, office management, fund management, auditing, checking of documents and staff recruitment, staff assessment, and other related administrative work.
• Works closely with staff and clients in operation. 

• Responsible for building a website/web design, website management, Graphic design, Blog posting, and E-commerce management.
• Responsible for online portal courses, landing pages, and email automation.
• Responsible for online portal courses, landing pages, Video editing, graphic designing, and email marketing campaigns.
• Content creation for Social media, social media posting on all platforms, and community engagement.

• Building online courses for Med Spa, Website, landing pages, course structure & organizing pages.
• Marketing promotion, graphic design, lead generation, integration, and automation.
• SEO optimization

• Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
• Identified and qualified potential clients through targeted phone outreach.
• Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

• Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
• Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
• Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

• Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
• Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
• Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

• Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
• Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
• Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
• Maintained detailed and accurate records of customer interactions and solutions provided.
• Provided feedback and suggestions to enhance service processes and customer experience.

• Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
• Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
• Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
• Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
• Documented customer interactions and technical solutions in the system for future reference and support.

• Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
• Provided personalized product recommendations to customers, effectively persuading them to make purchases.
• Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

• Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
• Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
• Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

• Releasing of checks to suppliers
• Counter checking receipt for payable
• Prepares payable summary and checks

• Generates attendance of employees
• Prepares pay slips
• Encode salaries of each employee thru online banking
• Checking in and out of employees

• Prepares Monthly Sales Report
• Prepares Statement of Account and AR Master list
• Doing the AR Procedures for collection
• Conduct a monthly collection of customers through phone call (overdue accounts)
• Sorting and filing receipts
• Counter checking prices on the receipts
• Filing important document of customers

• Scheduling appointments and meetings
• Preparing documents for meetings and business trips
• Word processing, creating spreadsheets and presentations
• Arrange international and domestic travel (land trips, flights and hotels)
• Handle sensitive/confidential information requiring a high level of discretion
• Manage expenses and liquidation of receipts
• Arrange and reserve conference rooms, catering and audio visuals for meetings.
• Maintain contact details (business and personal contacts)
• Personal Household Management such as travel arrangement, deliveries and assist in event planning
• Making online orders
• Other miscellaneous tasks

• Prepares Sales Report
• Invoices and Payment entries
• Posting expenses
• Manage customer’s data
• Follow-up payment for posting
• Reconciliations
• Accrual for Customer Visits

• Appointment setting (Manually setting to Google Calendar)
• Work on Online Presence
• Social Media Management
• Calendar and Email Management
• Making layout for Send out cards (Birthdays, Holidays, etc.)
• Miscellanous tasks (Personal household management, travel arrangements, online orders)
• Video and Audio editing for Podcast

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Eagerly assisted customers by providing product and service information and resolving product and service problems through phone, chat, and email
• Phone and Email Support for Amazon Retail
• Phone / Email/ Chat support for a Food Delivery Service
• Phone Support for Health Care

• Manages contracts throughout the selling and buying process, checks documents, makes sure it is complete and on- time, updates the database, and does follow-ups if needed. I also work on other administrative tasks like transcription when required.
• Database Management
• Data Entry
• Calendar Management

• Answers queries and concerns from clients

• Responsible for Cash Application, Netting and Bank Reconciliation
• Maintaining and posting of Accruals and Prepayments Schedules
• Issuing of Intercompany Recharge Invoices and Intercompany Receivable Statement of Account
• Profit and Loss and Balance Sheet Allocation
• Fixed Asset Register Maintenance
• Preparation of Balance Sheet Schedules

• Intercompany and Trade Invoice Processing
• First-level issue resolver
• Reconciliation of Trade Statement of Account
• Clearing of logged invoices
• Maintaining of Shared Service Center Mailbox
• Answers queries and concerns from Trade Vendors

• Recording of paper bills received from local suppliers
• Scanning, Filing and Recording of employee expense claims
• Petty Cash Fund replenishment for Philippine Entity
• Weekly supplier payment run for Philippine Entity
• Preparation and Issuance of checks to suppliers
• Filing of 1601-E and 1601-C to BIR monthly

• Allocation of Payments for multi-currency bank accounts
• Weekly reporting Aged Account Receivables
• Clearing of Aged Account Receivables

• Using Dext integrated with the client’s Xero account to record bills and receipts
• Ensuring all data captured by Dext matches the details in the tax invoices and receipts
• Setting up supplier rules in Dext
• Reconciliation of supplier Statement of Accounts with Xero records
• Updating Supplier contact and financial details
• Importing of invoices from client’s chosen invoicing add-on to Xero
• Ensuring all data from the add-on is imported to Xero
• Sending out of payment reminders and Statement of Accounts to clients’ customers
• Planning and identifying of bills to be paid each supplier payment run
• Creating batch payment in Xero and uploading ABA files to the clients’ bank account for authorization
• Reconciliation of existing bank accounts and credit cards in Xero based on agreed upon bookkeeping schedule
• Setting up new bank accounts and credit cards in Xero to ensure bank feeds are active
• Ensuring bills and invoices are tagged to the correct tracking category
• Recording of Hire Purchases based on documents provided
• Recording of Insurance Premium Funding based on documents provided
• Maintenance of Fixed Asset Register as per agreement with Accountant
• Managing accounts mailbox
• Integrating new add-ons to Xero
• Creating Templates in Xero – Email, Branding Themes
• Sending weekly updates and queries to the clients to ensure all outstanding items will be reconciled the next scheduled bookkeeping
• Reviewing of Profit and Loss figures
• Reviewing of Balance Sheet figures
• Reconciliation of Intercompany Balances for Group of Companies
• Reviewing and Monitoring Accruals, Prepayments and HP Interests
• Posting manual journals for Accruals, Prepayments and HP Interests 
• Monthly Depreciation Run as per agreement with the Accountant
• Creating custom reports in Xero based on the clients’ need and requests
• Publishing and issuing Management Reports
• Setting up new employees in Xero
• Setting up new pay items in Xero
• Creating Employee Groups for tracking categories
• Processing of payroll based on approved timesheets
• Sending out reports to client per pay event
• Sending or Uploading the payment run’s ABA file
• Filing STP each pay event
• Setting up Auto super payments in Xero
• Ensuring super payments are made on time  
• Review, Reconciliation, Preparation and Lodgment of clients’ Activity Statements (Monthly, Instalment and Quarterly)
• Review, Reconciliation, Preparation and Lodgment of clients’ Payment Summaries
• Review, Reconciliation, Preparation and Lodgment of clients’ Taxable Payment Annual Report
• Ensuring that the ATOICA account matches clients’ figures
• Ensuring all compliance requirements are lodged on time
• Liaising with Accountants in preparing tax returns
• Actively attending regular meetings with clients
• Suggesting and Implementing process improvement
• Email and Phone support to all clients
• Educating clients on Xero features

• Monitoring and managing the company's receivables.
• Following up on outstanding customer payments.
• Resolving any disputes or issues related to accounts receivable.

• Managing the company's payables and ensuring timely payment to suppliers and vendors.
• Managing supplier relationships and negotiations.
• Verifying and processing invoices and expense claims.
• Conducting regular reconciliations of accounts payable.

• Managing the payroll process, including employee data maintenance, timesheet processing, and calculation of wages with the use of Employment Hero.
• Ensuring compliance with employment laws and regulations.
• Handling payroll tax and superannuation payments.
• Providing support and assistance to employees regarding payroll queries.

• Utilizing Xero Software and Dext for maintaining accurate and up-to-date financial records.
• Conducting regular reviews of the general ledger.
• Collaborating with other departments to ensure accurate and complete financial data.

• Developing and maintaining cashflow forecasting models.
• Analyzing cash inflows and outflows to predict future cash positions.
• Identifying potential cashflow gaps or surpluses.
• Providing recommendations to optimize cashflow management.

• Collaborating with relevant stakeholders to develop annual budgets.
• Monitoring and analyzing actual performance against budgeted targets.
• Conducting periodic financial forecasts to assess future financial performance.
• Developing financial models using Excel and other tools to support decision making processes.

• Utilizing Fathom for comprehensive financial reporting and analysis.
• Creating Analysis Dashboards using Excel
• Preparing timely and accurate financial statements, including profit and loss statements, balance sheets, and cashflow statements.
• Presenting financial reports to CEOs and stakeholders.
• Ensuring compliance with accounting standards and regulations.

• Compiling and preparing the Business Activity Statement (BAS), Instalment Activity Statement (IAS), and Payroll Tax in accordance with tax regulations.
• Ensuring accurate reporting of GST (Goods and Services Tax) and other tax obligations.
• Submitting BAS, IAS, Superannuation, STP and Payroll Tax filings within the specified deadlines.

• Handling any other finance-related tasks as required, providing support and expertise to address specific needs that may arise.

• Conducts company visit to promote the product technically
• Coordinates with the Supervisor/Manager with regards the cost and other matters that concerns the project
• Coordinates with the Sales Support Division for the quotation, cutting list, status of production and delivery schedule
• Coordinates with the team on the status of our projects, collaborate ideas on how to increase our sales
• Prepares weekly and monthly report

• Assists Sales Representative with their client’s technical inquiries
• Prepares cost proposal
• Coordinates directly with International Supplier (Humboldt), thru email regarding the technical specifications of equipment and other items (e.g. Universal Testing Machine)
• Conducts product presentation/orientation
• Prepares daily, weekly and monthly report

• Prepares surface development and check if measurements are correct based on the data given by Project Engineer (actual measurement) or Sales Representative (roof framing plan)
• Prepares cutting list of roofing materials, its bended details and estimates hardware accessories
• Coordinates with Project Engineer or Sales Representative if project arises on the project
• Assists Sales Representative with their clients in technical inquiries
• Prepares actual bended detail for approval and sample to be given to client
• Prepares weekly and monthly production writing report
• Occasionally checks the work of my co-employees especially during the absence of my superior

• Conducts actual site inspection
• Preparation of quantity take off (from drawings and specification) as part of the tender documents required
• Preparation of quantities: Preliminaries, Cost Proposal Breakdown and Summary Checking of tender documentations and any irregularities of discrepancies to be brought to the attention of team
• Analyse tenders upon return to ensure complaint bids are received
• Prepares estimate breakdown report subject for approval by the CEO Issue Variation Order as appropriate
• Attend meetings regarding cost negotiation Implement new ideas, methods and continue to seek ways of both improving contribution to the organization’s goals and enhancing the reputation of the company
• Train and guide new member/s of the team.
• Research new ideas on how to do the task more organized. 
• Update cost within the industry standard. 

• Conducts actual site inspection
• Preparation of quantity take off (from drawings and specification) as part of the tender documents required
• Preparation of quantities: Preliminaries, Cost Proposal Breakdown and Summary Checking of tender documentations and any irregularities of discrepancies to be brought to the attention of team
• Analyse tenders upon return to ensure complaint bids are received
• Prepares estimate breakdown report subject for approval by the CEO Issue Variation Order as appropriate
• Attend meetings regarding cost negotiation Implement new ideas, methods and continue to seek ways of both improving contribution to the organization’s goals and enhancing the reputation of the company

• Generate solar production estimates with proprietary software
• Design accurate 2D roof layout (aerial view)
• Generate unique PV system proposal for homeowner and sales representative review
• Create a virtual array of solar panels to match how they are installed on the homeowners rooftop

• I write descriptions/captions of posts and look for available content to redesign/repurpose.
• I also produce social media content and schedule posts to different social media channels of the company.

• Present insurances to clients and their families, process insurance applications and insurance claims of clients.
• Advise clients of important financial decisions including estate taxes processes and how to save from estate taxes.

• Present insurances to clients and their families, process insurance applications and insurance claims of clients.
• Advise clients of important financial decisions including estate taxes processes and how to save from estate taxes.

• I write articles and blogs promoting good health and their products through SEO writing.
• I also make in‑depth discussions about different digestive problems and digestive health as well as suggest different remedies in correlation to the ideals and values.

• I promote products and services being offered by Label Supply Mart through SEO writing.

• I strategize different marketing strategies to be able to stay ahead in the market in the pet industry.
• I also manage the social media team and create promotions to keep the clients tuned to the company page.
• I look for resellers and distributors of our different products to be able to achieve the quota of the products and maintain exclusivity.
• I also purchase the different products for sales, approve product proposals of different suppliers, process importation, and pay custom fees.

• Create relevant blogs for company websites
• Create original content for IG posts
• Post on company IG and engage with followers
• Travel management
• Reviewing, responding and prioritizing emails
• Managing an active calendar of appointments
• Other ad-hoc task

• Created social media posts and captions on the client's Facebook and Instagram
• Regularly check on the performance of the posts.
• Answered to customer inquiries, book orders and schedule appointments on the client's Facebook account
• Engaged with the target market through community management in Facebook groups to keep the account of the client active.

• Wrote student essays and papers for clients.

• Research keywords using Surfer SEO for creating long-form blogs to rank in Google
• Write blogs with the keywords researched
• Optimize blogs with backlinks, meta descriptions, images and schedule for posting using Story Chief
• Check out how my blogs ranked with Analytics

-Take the lead role in establishing project budget to maximize the success of the business.

-Prepares budgets, bills of quantities and other relevant documents to be presented to the Site Engineers or clients. -Review building, construction, or architectural plans and prepare quantity needs and cost of materials.

-Liaise with Site Engineers, Procurement and Business development department.

-Carry out minor work / repair pricing.

-Check and verify request for additional materials on site.

-Updates system masterlist including BOM and material unit price.

-Prepares budgets, bills of quantities and other relevant documents to be presented to the Site Engineers or clients.

-Review building, construction, or architectural plans and prepare quantity needs and cost of materials.

-Have responsibility for the preparation of accomplishment reports billing documents for NHA projects.

-Take the lead role in the procurement (supplier evaluation and negotiating contracts) and tracking of raw materials.

-Check and verify request for additional materials on site.

-Responsible in quality checking of material and guarantee to maintain standard work on site.

-Prepares payroll and job order for sub-contactors.

• Campaign: US eCommerce
• Inbound Calls as a Customer Service Agent.
• Tracking Packages for the Customer.
• Refunds and Replacements.
• Basic Troubleshooting

• Campaign: Telecommunication
• Inbound Calls as Customer Service Agent.
• Processing Refunds/Promo.
• Activations of Prepaid cards.
• Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
• Basic Mobile and Network Troubleshooting

• Inbound Calls as Customer Service Agent.
• Basic Troubleshooting of Microsoft Surface Devices.
• Microsoft Surface Replacement.

• Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

• Marketing Research
• Outbound Calls for Marketing Purposes
• Agile CRM: storing and updating client’s profile
• Inbound Calls as Customer Service Agent.
• Inbound Calls for booking purposes.
• Manage Client’s Calendar (Schedules)
• Manage Client’s Email
• Manage the Business Facebook Account.
• Using Xero for invoice purposes.
• Using Excel applications.
• Using x-lite
• Using Stripe application for receiving payments.
• Using Slack Application.

• Marketing Research/ Data Mining
• Outbound calls for appointments.
• Lead Generation.
• Using Gold Mine CRM: Client’s profile
• Using Excel applications.

• Lead Generation.
• Using Excel applications.
• Outbound calls for appointments.

• Inbound calls
• Outbound calls
• Order Management
• Email Support
• Chat Support
• Tech Support
• Sales Support

• Creation, management, and updating of data of licensed professionals
• Coordination, processing of documents for renewal of accreditation licenses
• Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
  • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
• Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
  • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
• Assisted/co-hosted company-held seminars and webinars, along with:
  • Creating a spreadsheet database for prospective clients who expressed interest in attending
  • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
  • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
  • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

• Charged with internal and external communications
• Management of the Firm's rolodex
• Handled, scheduled and organized external meetings

• Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
• Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
• Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

• Annotations, labelling, text taxonomy, 3D segmentations or categorization.

• Assists the Logistics head with Inventory and production planning chores.
• Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
• Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
• Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
• Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
• Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
• Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
• Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
• Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.

• To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
• To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
• To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
• To find costs effective means in logistics distributions.
• Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
• Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
• Assure efficient or accurate dispatched various products daily.
• To assist the Logistics Supervisors smooth dispatching operations.

• To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
• Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
• In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
• To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.

• Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
• Assigned to qualify customers with their broadband or internet needs.
• Ensure customers meet qualifications as per client's customer guidelines.
• See to it that the guidelines and correct process call flows is followed.
• Follow proper escalation and process on each call.

• Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
• Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
• Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
• Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
• Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
• To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.

• Stops fraudulent new service orders and saves revenue losses
• Assesses, detects, and prevents fraud using a systematic approach
• Stops and suspends mobile or fixed lines to suppress potential fraud Customer Service Support
• Handle a high volume of inbound and outbound customer calls to collect overdue balances in a professional, empathetic, and efficient manner
• Resolve customer queries and complaints, providing accurate information about products, services, and payment options
• Maintain required metrics such as average handling time, net promoter score, promise to pay a percentage, and quality compliance to ensure customer satisfaction and meet performance targets
• Use problem-solving skills to investigate and identify the root cause of customer issues and take appropriate actions to resolve them, including initiating payment arrangements and processing payments over the phone
• Resume service suspensions due to non-payment and arrange payment extension
• Educate customers on billing processes and policies, and help them understand their account balances and payment options
• Follow established procedures and guidelines to ensure compliance with company policies and industry regulations
• Accurately document customer interactions and update customer records in the system, ensuring data integrity and confidentiality
• Work collaboratively with other teams, such as collections, fraud, and customer retention, to ensure efficient and effective service delivery
• Continuously improve knowledge and skills through training, coaching, and feedback to provide exceptional customer service and contribute to the team's success.

• Assists customers paying their bills over the phone
• Manages and imposes credit actions to regulate payments and usages 
• Performs outbound, auto outbound and inbound call collections 
• Resumes service suspensions due to non-payment and arrange Solutions

• Moves control and turns valves to start compressor engines, pumps, and auxiliary equipment
• Monitors meters, gauges, and recording instrument charts to ensure specified temperature, pressure, and flow of oxygen/nitrox through the system
• Operates equipment to control the transmission of oxygen/nitrox through pipelines Dive Guide
• Keeping an eye on divers throughout the dive
• Helping to demonstrate (and refine) diver’s skills
• Guiding Divers during surface swims, navigation exercises, or the tour portion
• Looking after the group if the Instructor needs to ascend with someone
• Accompanying certified divers on Adventure or Specialty dives
• Making sure divers are safe and happy!

• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

Business Development Manager
March 2021 - August 2021 
● Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
● Reached out to potential customers via telephone, email and in-person inquiries.
● Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
● Taught consultative selling techniques to new and existing staff members to build expertise.
● Kept meticulous client notes and updated account
● Prepared pricing strategies for current customers to enhance sales and increase profitability.
● Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
● Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
● Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
● Coordinated activities and projects to plan sales department operations and meet timelines.
● Updated accounts and maintained long-term relationships with clients.
Team Lead of Business Development Associate
January 2019 - February 2021
● Led projects and analyzed data to identify opportunities for improvement.
● Carried out day-to-day duties accurately and efficiently.
● Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
● Demonstrated respect, friendliness and willingness to help wherever needed.
● Exceeded goals through effective task prioritization and great work ethic.
● Developed and maintained courteous and effective working relationships.
● Drove operational improvements which resulted in savings and improved profit margins.
● Improved operations through consistent hard work and dedication

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issue
• Update account status records and collection effort
• Report on collection activity and accounts receivable status
• Admin task
• Customer service orientation and negotiation skills
• Handling Escalation calls Accomplishment
• Meet and exceeds metrics and KPIs

• Analyze customer accounts to determine whether it is considered delinquent
• Assist customers in finding a way to meet financial obligations without getting further behind
• Place phone calls to customer to remind them of payments and account balance
• Supervised a team if one of the supervisors is on leave
• Support a team in terms of product knowledge Accomplishment
• Meet and exceeds metrics and KPIs
• Consistent in getting salary increase
• Consistent in getting incentives
• Promoted to Senior Specialist

• Cold calling leads
• Mining leads
• Getting all information needed to for them to attend a presentation
• Follow up with customer to remind them their appointment with us Accomplishments
• Exceeds all metrics
• Top agent for 13 months consecutively
• Salary increase
• Promoted to Senior Agent

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.