Get 100% of the Performance for 30% of the Cost.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers

• Answer calls and respond to emails
• Handle customer inquiries both over the phone and by email
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

• Insurance
  • I sell Home & Contents, Car and Travel Insurance
• Mobile and Broadband
  • I sell Mobile and Home Internet Plans
• Power & Gas
  • I sell Electricity and Gas
• All Campaigns are Outbound Australian accounts

• Call customer to convert into sales

• Call customer to win them back

• Developed sales strategies to attract potential buyers and generate new leads
• Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
• Established and nurtured relationships with customers to understand their needs and qualify their interests
• Presented product information tailored to customer needs
• Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings

• Responded to tenant inquiries, questions, and concerns via phone, email, or chat
• Handled maintenance requests and coordinated repairs with contractors
• Created property listings for online platforms and real estate websites
• Managed social media accounts and posted property listings
• Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication

• Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
• Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
• Identified customers' changing needs to improve customer experience and provided creative solutions or products

• Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
• Conducted market analysis and comparisons to highlight the advantages of our products over competitors
• Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
• Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems

• Assisted customers with troubleshooting and installation of equipment
• Maintained records of customer interactions
• Collaborated with others to improve company system requirements

• Review and process' receipts and invoices uploaded in Receiptbank to Xero.
• Ensure all client company transactions are accurately coded in Xero.
• Prepare payroll for clients.
• Review suppliers' statements and chase suppliers for any missing invoices.
• Review activity statements as part of BAS preparation and inform the accountant once ready for lodgment.

• Receives approves, and, when necessary, investigates client's accounts payable invoices.
• Codes payables for accounts payable clerks to input.
• Communicates (both in verbal and written form) with clients, client suppliers, vendors, and banking contacts.
• Handles client mail.
• Prepares appropriate schedules and reports as requested by clients.
• Assists clients on tax return preparation.
• Other duties as assigned from time to time by clients or bosses.

• Prepares and processes a biweekly salary of over 700 employees allocate in two respective accounts.
• Validates the salary discrepancy claims filed by the employee and submit adjustments reports.
• Responds to inquiries concerning compensation and benefits.
• Documents financial transactions on a daily basis.
• Recommends financial actions by analyzing accounting options.
• Prepares financial reports by collecting, analyzing and summarizing account information.

• Plan and manage assigned audit projects according to established standards.
• Oversee auditing for operational, financial and compliance areas.
• Evaluate business processes and internal controls to identify gaps and risks.
• Analyze the root causes of control inefficiencies and recommend corrective actions.
• Review audit findings and prepare audit reports with recommendations.
• Review audit recommendations with management and develop action plans.

• Prepare daily reports including Consolidated Sales, Sales Adjustment, Error and Deviation, Credit Card Settlement and Billing, Deposits, etc.
• Responsible for the safety, security and accurate handling of cash funds.
• Verifies vault and petty cash fund
• Prepares, records, and monitors till distribution
• Prepares to batch of small bills and ensures that small bills are available all times.
• Deposits total sales to the bank to be picked up by the bank teller.
• Receives and records cash and credit sales from cashiers and customer service staff.
• Performs other related tasks assigned by the immediate superior of Store Managers

• Review and process client's receipts and invoices uploaded in Hubdoc. 
• Ensure all the files uploaded by the client have been forwarded in Xero and tag has been added for easy record keeping.
• Ensure all client’s company transactions are accurately coded in Xero.
• Prepare necessary manual journals.
• Prepare payroll for clients, send the payslip to all employees and attend to all employee's queries regarding their wages.
• Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
• Create Xero custom templates for the client's business.
• Prepare BAS/IAS.

• Review and process client's receipts and invoices uploaded in Hubdoc. 
• Ensure all the files uploaded by client has been forwarded in Xero and tag has been added for easy record keeping.
• Ensure all client’s company transactions are accurately coded in Xero.
• Prepare necessary manual journals.
• Prepare payroll for clients, send payslip to all employees and attend to all employee's queries regarding their wages.
• Reconcile tax liabilities in clients' Xero account against clients' ATO portal.
• Create Xero custom templates for client's business.
• Prepare BAS/IAS.
• Self research and training regarding software and policy updates.

• Review and process client's receipts and invoices uploaded in Receiptbank to Xero.
• Ensure all client’s company transactions are accurately coded in Xero.
• Prepare payroll for clients.
• Review supplier's statement and chase the supplier for any missing invoices.
• Review activthe ity statement as part of BAS preparation and inform the accountant once ready for lodgement.

• Train new helpdesk team members to excel in their roles, offering ongoing support to enhance their performance.
• Assist legal team by helping to create various important documents like legal claims and briefs.
• Ensure client files were accurate and up-to-date, preventing any important dates from being overlooked.
• Support lawyers with tasks like organizing documents and communicating with different parties.
• Keep track of the progress of legal matters and communicated any needs for evidence.
• Manage the creation and updating of case files using Actionstep software.
• Check invoices and expenses for accuracy on each case.

• Review and process bills.
• Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
• Ensure that all transactions are coded correctly.
• Configure the Actionstep backend to add or update existing matter workflows, document templates, calculated merge fields, etc.
• Assist lawyers in resolving any Actionstep-related technical issues.
• Raise invoices in Actionstep.
• Reconcile Actionstep client ledgers, ensuring all bank transactions are entered appropriately.

• Review and process clients' receipts and invoices uploaded in Hubdoc to Xero.
• Ensure all client company transactions are accurately coded in Xero.
• Prepare necessary manual journals.
• Prepare payroll for clients. Create Xero custom templates for clients' businesses.
• Prepare BAS/IAS.

• Review and process clients' receipts and invoices uploaded in Receiptbank to Xero.
• Reconcile all bank accounts and ensure the Xero balance matches bank-issued statements.
• Process weekly payroll for employees.
• Ensure that all transactions are coded correctly.
• Prepare and lodge BAS through the Xero portal.

• Trained and Certified Engineer in Vmware, EMC Storage, Symantec Backup Exec
• Assist client regarding Virtualization , Storage Consolidation as well as their Backup Solutions
• Provide solutions and strategy to the client based on the requirement/project of clients
• Able to implement different kind of Storage SAN Systems (fiber, iscsi)
• Provide after sales support to the supported product (Vmware,EMC, Symantec Backup Exec)

• Trained and Certified Engineer in Server and Storage of DELL and HP Systems
• Assisted client  with hardware and software problems, provided troubleshooting. Performed maintenance of Servers and Storage equipment, identifying problems and providing appropriate solutions. 
• Built, maintained, Computer  Server systems to improve availability , performance and efficiency of operation.
• Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.
• Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
• Trained to handle pressure in critical situation. And can work in scheduled time 

• Monitor Backup success and failures Netbackup 6.1 , 7.1 and 7.5..
• Ticket on all failures not reported by operations.
• Provide daily reporting and meeting for Enterprise backups.
• Complete procedures as they relate to failures.
• Escalated failures and monitor fixed jobs
• Monitor, review, and report on tape device status.
• Contact vendors to open service calls for support of hardware.
• Provide follow up on backup tickets in other team’s queues.
• Provide Daily team reports.
• Provide daily reporting and meeting for Enterprise backups.
• Create and update procedures as they relate to failures.
• Fix all backup failures 24x7
• Fix tape devices as necessary.
• Work with vendors to solve complex problems.
• Work with other teams to resolve backup issues..
• Perform all recoveries for all customers.
• Perform Special Backups as instructed.
• Perform Builds, decommissions, and verification.
• Policy Creation, Management and execution for all OS and application types
• Maintain accountability for the SLAs.
• Escalate tickets which cannot be solved by the RIM team to the US team. 
• For all escalations work with the US teams to insure that if a procedure is needed that it is created

• Plan, Design, Deploy, Support and Optimize a growing VMware cloud based on VMwarevCloud, HP Proliant Servers, Cisco UCS and HP and EMC Storage.
• Identifying, monitoring and troubleshooting systems issues using such tools as SNMP, syslog, MRTG
• Provide basic Microsoft Server Deployment support (We are responsible for the OS deployment and performance ONLY)
• Provide Internal Microsoft Server Support for our company wide network, most of which run on the IAAS platform.
• Design and test the entire DR and Backup Strategy across all platforms (Linux, Windows, databases, snapshots)
• Managing and Maintaining Microsoft AD, DFS, DNS, WINS, File and Print Services
• LDAP experience
• Experience with high availability networks
• Managing and deploying current software patches across VMware and Microsoft environments
• Writing and maintaining documentation
• Change management documentation and approval processing

• Provide Support Windows Server (Windows 2003, Windows 2008 and Windows 2012 Platform)
• Daily Support of Virtualize Enviroment (VMware, Citrix)
• Provide Support to Virtual Application deployed to production ( Citrix Xenapp)
• Provide Daily Monitoring of Backup using CommVault and Avamar backup Software.
• Provide Support Enterprise Email System (Exchange 2007 and Exchange 2010)
• Provide Support Email Gateway (Mcafee Email Gateway)
• Provide Support Antivirus System ( Mcafee EPO Server)
• Provide Support Web Gateway (Mcafee Email Gateway,Sophos Web Gateway)
• Provide Support Internet Security Solution (AXS Guard)
• As a CRM System Administrator, We provide support to CRM Infrastructure(Frontend, Backend, Reporting and SQL Servers). Provide support in Outlook Plugins related issue.

• Overseeing hotel reservation operations and ensuring that each customer's hotel reservation is properly managed.
• Managed a team of 15 people and assisted in increasing hotel membership sales by 25%.
• Assuring that employees are working with ethics that are in line with the company's mission and vision.

• Handled customer inquiries via inbound calls and resolved issues quickly. Assuring that first-call resolution is always met
• Interacted with nearly 100 customers during an average shift, exceeding volume targets by 20% while maintaining customer satisfaction.

• Memorized the entire product and service line of the company, including prices and special discounts.
• Provided client support on a wide range of company products, resolving issues at a 90% rate.
• Awarded “Fastest Learner” award during the first month of intern training
• Awarded with “Agent of the month” award for three consecutive months for maintaining the highest customer satisfaction rate.

•  Help the company with providing exceptional customer service thru chat and email.
• Manages up to 100 client contacts per day by using Zendesk as a CRM.
• Handle a team of 5 people while ensuring that emails and chats are answered within the agreed-upon service level while maintaining the highest quality of work

• Handle 50+ calls daily, with duties including training customers on how to use the banking system for day-to-day business activities while ensuring the highest quality of service.
• Received an average 87% customer satisfaction rating, 15% higher than the company average

•  Improve customer experience by taking inbound and outbound calls.
• Create procedures to improve the business processes, trained three people with the company's SOP to help improve daily business operations.

• Designed learning solutions to educate employees and thus improve organization-wide performance
• Create instructional design to guide workers on using the equipment and machines 

• Fashion Drawing 
• 3D Modelling 
• Sketch Company Branding 
• Design their marketing collateral 

• Packaging design 
• Social media design 
• Corporate branding 
• Animation 
• Video animation 

• Doing graphic design and vector arts 
• Designing for Amazon product listing 
• Doing data entry 
• Providing virtual assistance 

• Designing websites 
• Understand the brief and execute the design 
• Collect necessary assets to start designing 
• Creating three case studies to present to the management 

• Managed all Technical issues and conducted troubleshooting efforts for Windows and MAC computers/devices.
• Resolve our customers' technical issues by providing real-time support accurately for our clients through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing ConnectWise Automate (Formerly LabTech), and other available tools. 
• Troubleshoot server and desktop issues on AWS (Amazon Web Services) Environment.
• Administer Windows domain account issues, including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA, peripherals, printers and resolve requests using remote tools.
• Documents all end-user interactions in the ConnectWise Manage system. Ensure client support tickets are resolved in a fast and professional manner and comply with Service Level Agreements

• Managed all Technical issues through ConnectWise and conduct troubleshooting efforts with the use of LabTech Software Control Center.
• Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
• Troubleshoot server and desktop issues on AWS (Amazon Web Service) Environment.
• Administer Windows domain account issues including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
• Documents all end-user interactions in our customers in our ConnectWise system
• Log any issues and document resolutions
• Build strong relationships with Client Services and Team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to Agreed Service Level Agreements
• Identify any training/knowledge needs for clients and colleagues
• Provides consultancy to further improve IT infrastructure

• Resolve our customers' technical issues by providing real time support accurately for our customers in the United States through phone, chat and email.
• Remotely diagnose and resolve support requests utilizing Labtech Software Control Center
• Support on desktops, laptops, PDA's, Smart Phones, and other peripherals.
• Administer Windows domain account issues including GPO, AD and user password changes.
• Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using  remote tools.
• Documents all end-user interactions in our customers in our ConnectWise system
• Log any issues and document resolutions
• Build strong relationships with Client Services and Team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Identify any training/knowledge needs for clients and colleagues
• Provides consultancy to further improve IT infrastructure

• Responsible for managing all technical aspects of a company’s relationship with its customers
• Client-facing role that requires me to work on both strategic long term and short term plans and projects.
• Responsible for the Technical Account Management of a portfolio of clients.
• Maintains Standard Operating Environment and Documentation Build.
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Actively play a part in ensuring financial targets are reached
• Log any issues and document resolutions
• Build strong relationships with Client Services team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Feedback any important client information to Client Services Team
• Identify any training/knowledge needs for clients and colleagues

• Responsible in Managing the Enterprise Wireless Team based in Fluor Cebu Site
• Responsible in making sure that all Wireless Related requests, concerns, and issues are being taken care of by anyone from the Enterprise Wireless Team.
• Architectural Review Board Co-Approver of all Wireless and Network designs for implementation.
• Handles the Team that supports 3079 Devices for APAC, Southeast Asia, Europe, and US locations.
• Technical Design Review Board co-approver for all Wireless Network Design proposal and implementation.
• Streamlining processes and standard procedures for the Enterprise Wireless Team.
• Document all critical information, procedures, and reports.
• Present all form of Reports for the Enterprise Wireless Team to the upper Management.

• Responsible for managing all technical aspects of a company’s relationship with its customers
• Client-facing role that requires me to work on both strategic long term and short term plans and projects.
• Responsible for the Technical Account Management of a portfolio of clients.
• Maintains Standard Operating Environment and Documentation Build.
• Build strong and positive relationships with clients at various levels
• Build and document knowledge about the clients business and technical setup
• Project manage and document all technical projects carried out with clients
• Actively play a part in ensuring financial targets are reached
• Log any issues and document resolutions
• Build strong relationships with Client Services team members
• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
• Feedback any important client information to Client Services Team
• Identify any training/knowledge needs for clients and colleagues
• Prepare and perform training of clients and colleagues

• Maintenance of IT Equipment and Infrastructures.
• Dedicated I.T. Support for several Telstra Line of Businesses
• Provide internal support for Desktop, Applications and Network issues.
• Conduct testing and implementation of new applications intended for production use.
• Proactively checked issues for troubleshooting and preventive measures.
• Manages Active Directory and Microsoft Exchange Servers
• Manages File and Print Servers
• Batch File and VB Scripting
• Monitoring of Companies I.T. Assets
• Maintaining and Updating of Standard Operating Environment and Scope of Work documentation

• Handles all Technology related concerns and IT Infrastructure concerns for Cebu eBloc II Site.
• Handles the Technical training and Process orientation
• Compliance of Technology related items such as maintenance of Active Directory, SEP [Anti-Virus], Wireless Security, Systems Configuration Center Management clients, Hardware Inventory, Software Updates, Standard Operating Environment.
• Maintains the documentation builds of all Line of Businesses.
• Coordinates with Account Managers, Network Team, Server Operations, and System Administrators.
• Implementing Request for Change.
• Represents the Site Technology in Bridge Meeting, Client Meeting, and CLT meetings.
• Provides Weekly Technology related reports to Local Technology Team.
• Provides Weekly Tickets Assessment to the upper management.

• Provide support to AT&T High Speed Internet customers through phone and remote access troubleshooting.
• Troubleshoot reported Internet Connectivity Issues via phone or Remote Desktop
• Troubleshoot reported Email Issues
• Troubleshoot reported Virus and other supported Desktop Issues
• Answers inquiry about AT&T Products
• Handles escalated issues from Tier 1 support group

• Provide support to global customers through real time messaging, email and phone and remote access troubleshooting efforts.
• Handles deployment of Java application to production and test servers.
• Maintain and troubleshoots servers and applications issues.
• Proactively monitoring the business infrastructures through Nagios, MON, Cacti, MRTG and real-time alerts.
• Direct hands-on experienced in Bea Weblogic, Toad for Oracle, WinCVS, Java Eclipse, VMWare, SunXVM’s Virtual Box, PC Anywhere, Radmin, and VNC and RT (Request Tracker) .
• Handles OpenSource Projects under different OS distributions.
• Monitors Network, Hardware and Software Issues via Network Monitoring Tool

• Provide remote support for all technical issues related to Atria Software.
• Conduct QA testing of Atria software pre-releases  
• Implementation of fresh install Atria software to clients on-prem servers
• Conduct side by side upgrade of existing Atria software with customers
• Create documentation related to Atria software and commonly encountered issues

• The first point of contact of clients to ensure rapid response to all support requests and resolution of IT Issues.
• Ensuring all Incidents and Service Request tickets are logged and categorized correctly in the Service Desk Management and Ticketing Systems .
• Assign tickets to the appropriate queues and resources based on required skills, priority and available resources.
• Monitor tickets in all queues, follow up technician action and provide regular updates to Clients
• Ensure customer complaints are responded to, fully addressed, resolved or escalated when required
• Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
• Proactively alert management of escalations or potential service disruptions and assist as needed
• Monitor real-time volume, identify trends, and create reporting to improve resolution time, reduce ticket escalation and increase Client Satisfaction.
• Perform daily system monitoring to verify the integrity and availability of all key customer systems, reviewing hardware and system & application alerts. Verify completion of scheduled backups.
• Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) time frames, meeting or exceeding customer’s requirements and expectations.
• Facilitate the acquisition, configuration and installation of hardware and software for customers.
• Contribute to the development of an internal knowledge base.
• Securely maintain clients Operational and physical IT environments in line with corporate security policies, standards and work practices

• 2nd Level information systems services problem resolution: problem definition, research, and resolution.
• E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection issues, spam, etc.
• Proficient in Active Directory / Windows Terminal Service
• Strong in Vmware / Hypervisor
• Good Knowledge of Office 365 / Cloud solution
• Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 & 11, Windows 2012/16/19
• Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring, RMM
• Windows 2012/2016 Exchange 2016
• TCP/IP protocol, firewall, security, and firewall and troubleshooting
• Perform network audit reports
• Contribute to Research and Development projects
• Able to manage Disaster recovery for clients (AD, FileServer, etc.)

• Acted as a consultant in a start up company, responsible for setting up the company's infrastructure in the cloud, including email systems, web applications, and databases.
• Successfully implemented scalable and secure solutions to meet business requirements.
• Leveraged expertise to design and configure cloud-based environments, ensuring seamless integration, high availability, and optimal performance.
• Mentored colleagues and provided guidance on the setup of cloud infrastructure, sharing knowledge and best practices to empower the team and facilitate efficient operations.
• Developed comprehensive documentation and delivered training sessions to ensure smooth knowledge transfer, enabling colleagues to independently manage and maintain the cloud infrastructure.

• Proficiently develop and maintain applications, PHP frameworks, and content management systems, ensuring their smooth operation and ongoing enhancements.
• Proactively identify areas for improvement in existing applications, implementing necessary updates and enhancements to optimize efficiency and user experience.
• Successfully created an innovative application that serves as a gateway for reporting incidents and issues in Australia. This application seamlessly integrates with an API developed by the Australian Government.
• Provide prompt technical support and troubleshooting assistance to end-users, resolving issues efficiently and ensuring uninterrupted usage of the applications.

• Develop and customize internal applications specifically designed for factory use, aiming to optimize product management and streamline company processes.
• Collaborate closely with cross-functional teams to gather requirements, analyze user needs, and create intuitive user interfaces for the developed applications
• Provide timely technical support and troubleshooting assistance to users of the applications, resolving issues promptly to minimize disruptions in factory operations.
• Continuously evaluate and identify areas for improvement in existing applications, proposing and implementing enhancements to optimize productivity and user experience within the factory setting.
• Implement robust functionality and integrate necessary features into the applications, ensuring seamless data management and enhancing overall operational efficiency.
• Take charge of maintaining and updating existing company applications, ensuring their functionality, compatibility, and adherence to industry standards.

• Develop and implement automation scripts to streamline daily tasks, such as research and data scraping, resulting in significant time and resource savings.
• Design and develop APIs for our company, catering to the needs of various applications, enhancing connectivity, and facilitating seamless data exchange.
• Take ownership of maintaining existing internal applications, ensuring their functionality, performance, and security, and implementing necessary updates and enhancements.
• Perform regular monitoring, troubleshooting, and debugging to identify and resolve issues promptly, minimizing downtime and optimizing application performance.

• Maintained and developed research tools, leveraging technical expertise to enhance functionality, improve usability, and optimize performance.
• Kept up-to-date with industry trends and emerging technologies in mobile app development, implementing best practices and incorporating new features to enhance app functionality.
• Actively participated in code reviews and provided valuable feedback to peers, contributing to a collaborative and quality- focused development environment.
• Played a key role in mobile app development, contributing to the design, implementation, and deployment of innovative applications for various platforms.
• Successfully migrated ColdFusion applications to PHP, ensuring seamless transition and compatibility with the latest technology stack.

• Checks guest's reservation on a daily basis.
• Responds to guests messages and inquiries.
• Calls/text guests using Google voice.
• Confirms guests booking and sending them Electronic Door Keypad lock codes.
• Creates and updates Guidebooks using Hostfully.
• Creates a task and communicates daily to housekeeping, maintenance and inspection every check out.
• Checking bookable houses.
• Accepting payments and deposits.
• Order supplies for all of the properties as per the housekeeper's requests.
• Process refunds to guests and file claims for damage.
• Responds to guests reviews.
• Make sure to keep Super host status and ratings by removing bad reviews.

• Promote migration and visa services globally
• Persist in sales even in the face of failure
• Chase leads and follow up with phone calls
• Schedule appointments and meetings as necessary
• Answer queries from clients
• Find ways to sell products in the face of a down market
• Demonstrate superior time management skills and meet sales deadlines

• Calling agents to see if parcels are at the location and marking them in the system accordingly.
• Booking couriers to go and collect parcels.

• Cold calling leads who might be interested in selling or buying new properties
• Call leads who might need help to manage their rental properties
• Sends free market updates via email
• Input gathered data and notes into our database, CRM (MYDESKTOP) and Google spreadsheet
• Sends email to my client for prospect sellers that need to have an appraisal
• Sets up appointments for my client to visit the property
• Conduct follow ups on leads

• Live calls monitoring
• Led employee relations through effective communication, coaching, training and development.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Monitored incoming calls and provided feedback to associates to improve quality of service.
• Evaluated employee performance on weekly basis and coached and trained team members, increasing quality of work and employee motivation.
• Facilitated weekly meetings to communicate team performance goals and results.

• Inbound calling for a US Telecom Company ( Sprint )
• Upselling of products like phones ,plans , broad bands and accessories
• Process orders
• Take payments
• Track orders
• Handles billing inquiries and payments

• B2C outbound calling
• Verify customers application that was submitted online
• Check if they qualify for a loan by checking their credit report
• Transfer to lender

• Perform accounts receivable, payable and cashflow
• Perform bank and loan reconciliation
• Assist month end closing activities
• Prepare balance sheet
• Perform financial statement
• Perform any Adhoc related tasks

Accounts Payable (AP) Management:

• Process bills and vendor invoices through Hubdoc.
• Ensure timely approvals and payments.

Payroll Processing:

• Manage payroll for employees, ensuring accuracy in deductions, benefits, and salaries.
• Submit payroll records for compliance and reporting purposes.

Sales Invoice Processing:

• Create, manage, and track sales invoices.
• Follow up on outstanding payments and maintain accurate records.

End-of-Year (EOY) Income Tax Return (ITR) Processing:

• Prepare financial records for EOY reporting.
• Assist in the compilation and submission of ITRs.

Business Activity Statement (BAS) and Instalment Activity Statement (IAS) Processing:

• Prepare and lodge BAS and IAS with accurate GST and tax reporting.
• Ensure compliance with local tax regulations.

Bank Reconciliation:

• Perform daily/weekly bank reconciliations to align accounts with financial statements.
• Identify discrepancies and resolve them promptly.

April Monthly Tasks:

• Summarize and report all financial activities for the month.
• Ensure all month-end procedures are completed for accurate bookkeeping.

• Manage accounts payable and receivable.
• Track and categorize expenses.
• Process payroll and calculate deductions.
• Reconcile bank accounts regularly.
• Prepare documents for tax filings.
• Generate monthly financial reports.
• Maintain organized and accurate financial records.

• Handled ITIL processes and associated ITSM, Monitoring, Datadog, and service portals for Incident
• Handled installation on new, or updated existing VMWare, Linux, and Windows servers.
• Handled installation, configuration, and maintains asset management applications and systems.
• Handled customer's technical issues and communicate with them via email, phone and ticketing system
• Handled Installation, configuration, maintenance, and solving errors for content management systems including, WordPress, Wiki’s, CRM, WHM/cPanel, Netmas, Radius, and TheDude.
• Handled Cloud servers via GCP, Azure, Alibaba, and AWS.

• Maintain the POS computers and printers.
• Install different kinds of Operating System.
• Install PC Hardware peripherals.
• Maintain network connectivity
• Troubleshoot POS programs using Delphi 5 and Database Explorer.

• Troubleshoots DSLAM Package.
• Troubleshoots ATUR connection.
• Conduct Electrical Testing.
• Conduct PWB repair and PWB soldering.

• Maintaining equipment, participate in team efforts of producing quality products on time at the lowest possible cost and in continuous development program to enhance our operations.
• Operate and run the following machine: Laser Ablation, Washer, Auto inspection, Dicing, Tab bonder and Electrical Testing machine with basic troubleshooting.
• Sustaining equipment up time to contribute to the department objective in productivity, yield and quality

• Maintaining and installing Servers for Call Center System with the following systems, Centos, Asterisk, Vicidial, Elastix, Goautodial, PBXonflash, VMware SAP Server and other telephony technology.
• Database, Web, and Application Server maintenance, installation and backup.
• Installing and configure Asterisk, PHP, MySQL, Perl, Linux shell scripting,.
• Setup and configuring Firewall, Video conference, Cisco Router and Switch management.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Setup of VMWARE Virtual Machine configuration and installation.
• Maintaining Network Connectivity, Antivirus and Workstation

• Installation, maintain and support of Hospital Information System.
• Updates, test and backup Databases.
• Maintain and install Windows Server and SQL server.
• Maintaining Hospital Servers Unit, database and application backup.
• Installation and testing of new Software for development.
• Installation and configuration of Routers like Cisco, Linksys, Vyatta and Untangle.
• Installation and configuration of Virtual Machine Server.
• Technically support Major Workstation Hardware/Software problems
• .Restrictions of internet connectivity and monitoring.
• Installation and maintain for IPPBX systems.

• Maintenance of the following Servers: Email server, HRIS, Production System andRemote Server .
• Updates and Backup of Windows Server, SQL server, Ubuntu server, and Centos server.
• Maintaining production system, database testing and backup.
• Installation and maintenance of firewall and VM Server.
• Maintaining Network Connectivity and printer sharing.
• Maintain Internet Viruses Protection and software Security.
• Restrictions of internet connectivity and Virus monitoring.
• Maintaining IPPBX Systems.
• Trouble shoot and Fix major problems on company 6 Branches.

• Maintenance of the following Servers: 4 Linux Call Center System Server on Cloud Server .
• Updates and Backup of Ubuntu server, and Centos server.
• Maintaining of Internet Viruses Protection, Software Security and Network Connectivity.
• Restrictions of internet connectivity and Virus monitoring.
• Technical Support on 150 Agent for IT related issues on workstations.
• Maintenance of the following Servers: Email server, HRIS, Production System and Remote Server .
• Updates and Backup of Windows Server, Ubuntu server, and Centos server.

• Vicidial system server maintenance on a linux platform on cloud servers.
• Vicidial avatar setup and support, apache, PHP, MySQL, AWS, virtual machine.
• Install, setup and configure vmware, xenserver, proxmox and vicidial servers.
• Install, configure, setup, updates and backup servers.
• Maintaining of internet viruses protection, firewall and network connectivity.
• Restrictions of internet connectivity and virus monitoring.
• Support and fix on agent for IT related issues on workstations.
• Experience on installation, configure MySQL servers

• Implement Linux OS user account registration, deletion, and modification.
• Responsible for handling Rhel 6&7. OpenSUSE, Hp-UNIX, and Tandem OS issues as L2 support.
• Responsible for handling Windows servers 2008 and 2012 OS issues as L2 support.
• Responsible for handling Cloud hosting servers on AWS, VMware, and Azure.
• Responsible for handling monitoring applications like Zabbix, Splunk, Subversion, and Web Logic.
• Responsible for handling web applications like Apache, Nginx, Php, httpd, Perl, Oracle, and Java.
• Responsible for handling Linux services like crontab, and bash scripting.
• Responsible for handling updates and patching like yum, rpm and repositories, 
• Prepare and create procedure manuals for major and minor tasks or activities upon client request.
• Coordinate with the Vendor for any hardware and OS-related problems on the server.
• Microsoft Certified Azure Fundamentals dated September 29, 2020.

• Managed cloud servers on GCP, Azure, and AWS.
• Resolved WHM/cPanel issues via email and ticketing systems.
• Provided support for Jira, Jama, Octane, Polarion, Bitbucket, and SVN tools.
• Installed and maintained Vicidial, FreePBX, vtigerCRM, Asterisk, and VOIP instances.
• Resolved issues for various instances including WordPress, Wikis, and CRM.
• Handled user account registration, deletion, and modification on Windows and Linux systems.
• Supported projects and resolved issues in VMware ESXi, XenServer, AlmaLinux, CentOS, SUSE, and Ubuntu.
• Conducted OS performance tuning and system patching on Linux and Windows servers.
• Monitored applications using Zabbix, Splunk, LiteSpeed, pfSense, Subversion, WebLogic, Asterisk, Vicidial, FreePBX, VoIP, Dialer, Backup & Replication.
• Worked with application tools such as Apache, Nginx, PHP, Perl,

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers

• Prepares Monthly Payslips for Foreign Seafarers
• Processing Monthly Earnings and Deductions of Foreign Seafarers
• Prepares Monthly Cash Position Per Vessel
• Prepares Monthly Balance Sheet Accounts Reconciliation
• Prepares Monthly Accounts Receivable Aging and Analysis

• Prepares Monthly Financial Statements
• Prepares Monthly Bank Reconciliation
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Accounts Payable Aging
• Prepares Monthly Sales Report
• Prepares Sales Invoices
• Prepares Disbursements Vouchers
• Prepares Audit Plan
• Prepares Management Letter
• Prepares Draft Audited Financial Statements

• Prepares Monthly Sales Report
• Prepares Monthly Accounts Receivable Aging
• Prepares Monthly Cash Position
• Prepares Monthly Sales Forecast
• Prepares Monthly Tax Returns

• Manage and Oversee the day to day Operation of the Business (Client Bookkeeping)
• Preparation of Financial Reports
• Preparation of Tax Return
  • Serves as the main contact person of the clients for all their accounting concerns
  • Make sure that AP, AR, Bank Recon, and Payroll team works with precision and timeliness
  • Check all works and reports before being released to clients.
  • Oversee the preparation of weekly/monthly financial reports
  • Oversee the preparation of monthly Workpapers
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns
    • Prepares and lodge BAS, IAS, and Individual Tax Returns ◦ Prepares BAS reconciliation

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
  • Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
  • Transaction processing
    • Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
  • Preparation of Leadsheets and Workpapers for Fund Audit.
    • Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit.
  • Preparation of Financial Reports and Tax Returns
    • Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
    • Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns

• Supervision of Australian Pension Funds (Self Managed Superannuation Funds)
• Preparation of Financial Reports for Company/Partnerships/Trust
• Preparation of Individual Tax Return
• Supervise fund movements and prepare monthly financial reports (AP/AR Aging, Balance Sheet, and Income Statements.
• Transaction processing
• Uploading, coding and classifying transactions either from Bank statements and documents provided by clients.
• Preparation of Leadsheets and Workpapers for Fund Audit
• Prepares Leadsheets and Workpapers with comprehensive details of each account present in the Financial Statements which are linked to available source documents and other required reports for review and audit. h. Preparation of Financial Reports and Tax Returns
• Prepares detailed Tax Reconciliation with proper documentation of every reconciling item for SMSFs, Company and Partnerships. This may include reconciliation of Australian Tax Office Liability account movement against Payments, and File and Lodged Tax Returns.
• Prepares and lodge Monthly Tax Returns and Payroll Taxes and Individual Tax Returns