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• She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
• Handled inbound and outbound calls for a U.S.-based fast-food company.
• Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
• Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
• Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
• Prepares by reviewing customer notes before calls to provide tailored solutions.

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.

• Febbie has over 4 years of experience in Administrative role and Customer Service 
• She's good at communicating
• She did phone calls, email support and chat support
• She also did some research for her clients
• She's been doing data entry and administrative work, helping with contracts and database
• She has a basic graphic design background
• She uses the following tools:
  • MS Office
  • Google Apps
    •  Sheet
    • Docs
  • ASANA
  • Trello
  • CRM
• She has 3 dogs at home and fond of having pets
• She also uses an IOS Mobile phone
• She can start immediately

• Ara is a graduate of Accountancy and has been working since 2014. She has 7 years of relevant Australian accounting experience in a bookkeeping firm, where she worked with up to 20 clients in the hospitality, landscaping, real estate, and equipment industries, among others, and presently, in a photography studio based in Melbourne as a Senior Management Accountant.
• She is an expert in the following:
  • Accounts Receivable Management: Managing the company's receivables; Following up on outstanding customer payments
  • Accounts Payable Management: Managing the company's payables and ensuring timely payment to suppliers and vendors; Managing supplier relationships and negotiations
  • Payroll: Managing the payroll process; Handling payroll tax and superannuation payments
  • Bookkeeping: Utilizing Xero Software and Dext to maintain accurate and up-to-date financial records; Conducting regular reviews of the general ledger
  • Cash flow Projections: Developing and maintaining cash flow forecasting models; Analyzing cash inflows and outflows to predict future cash positions
  • Budgeting and Forecasting: Collaborating with relevant stakeholders to develop annual budgets; Monitoring and analyzing actual performance against budgeted targets
  • Financial Reporting: Preparing timely and accurate financial statements, including profit and loss statements, balance sheets, and cash flow statements; Presenting financial reports to CEOs and stakeholders
  • Compliance: BAS, IAS, Payroll tax preparation; GST reporting
• She has been exposed to tax preparation and would want to learn more about it, ideally via first-hand experience.
• She received numerous certifications like:
  • Certified Accounting Technician - Level 3
  • Xero Certified
  • Certified Bookkeeper
  • Certified Management Accountants - Australia
• She used several applications and software such as Fathom, Xero, Microsoft Office Apps (Excel Word, Teams, Outlook), Employment Hero, Stripe, AfterPay, Dext, Slack, and PayPal.
• She is amenable to working in a full-time, day shift role after a 60-day notice.

• Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Tamara Paula is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Tamara Paula will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tamara Paula is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Joyce has a degree in Civil Engineering.
• She worked as a Senior Quantity Surveyor.
• She prepares quantity take offs from drawings and specifications.
• She prepares the Bill of Quantities like Cost Proposal Breakdowns, Preliminaries and Summary.
• She prepares the estimate breakdown reports.
• She analyze construction plans, architectural plans and structural plans.
• She is using these softwares:
  • Autocad - 10yrs
  • Planswift - 2yrs
  • Excel - 10 yrs
• She can start in 1 week.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Joyce Marie Anne is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Joyce Marie Anne, who takes responsibilities very seriously.

• Christine has over 17 years of work experience within Digital Marketing, Retail Industries.
• Her expertise are the following:
  • Content Writing (Web, Article & SEO)
  • Content Marketing
  • Social Media Management (Facebook, Instagram & LinkedIn)
• She used to cater to clients where some are based in Dubai, US, Canada, and UK 
• She was able to create long article blogs for websites, captions for Social Media posts, technical write-ups, and email copies 
• She has experience with B2B Content writing and SEO optimization 
• She also does keyword research and optimize blogs with backlinks, meta descriptions
• Adept with using the following tools/software:
  • Grammarly
  • Surfer SEO 
  • StoryChief
  • Later.com
  • SEMrush
  • Jasper AI
  • Asana
  • Trello
  • Google Sheets, Drive
  • Google Analytics
  • Facebook Analytics
  • ClickUp
  • Slack
  • Buffer
  • Canva (Basics)
• She is available to start immediately

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting

• A very independent, confident, decisive, self-starter, intense, and driven. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly
• Their drive is directed at getting the important things done. Competitive, ambitious, and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. 

• Alan has been in Software Development for over 8 years
• He's more inclined to C# development
• He developed apps and websites from scratch
• He has also developed API using ASP.NET
• He has mobile app projects as well using Flutter - Dart
• He's currently supervising a team of 5 Developers
• Has a background on submission process of application to Play Store
• He does the unit testing to most of his projects 
• He's adept at the following:
  • C# - 8 yrs
  • .NET 
  • ASP.NET Blazor - 1yr
  • Entity Framework - 7yrs
  • MVC
  • Dapper
  • Flutter - Dart
  • MSSQL
  • MySQL
  • SQLite
  • SVN
  • Bitbucket
  • Visual Studio
  • Web API - 5yrs
  • Powershell - Knowledge
• He can start in a month notice for Full time

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
• Focused on goals and the people needed to get there, not details or plans; frequently delegates details.

Alan is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

He is a complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express himself to individuals or groups with warmth and enthusiasm.  He easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Relatively unconcerned about details and often inclined to consider them unimportant, ge expresses himself in general terms, aimed more at gaining the interest or attention of others than in communicating specific, factual information. His interest in details and specifics which are not crucial to success is, at best, casual. As such, they focus on the “big picture” personal goals, and if appropriate, their colleagues, direct reports, or team. They’re flexible about how they attain these goals, often thinking “out of the box” and collaborating widely to get there.

• She worked as a Quantity Surveyor.
• She prepares budgets, bills of quantities, and other relevant documents.
•  She reviews building, construction, or architectural plans and prepares quantity needs and cost of materials.
• She is responsible in quality checking of materials and BOMs
• She updates the system master list for BOM and material unit price.
• She has experience in estimating commercial furnitures used in their projects.
• She is proficient in using :
  • AutoCAD - 5yrs
  • Excel - 5yrs
• She needs 1 week notice

• Ria has been working for almost 15 years as a Customer Service Representative, Technical Support, Telemarketer, Virtual Assistant, Appointment Setter, and  Executive Service Specialist within the BPO industry.
• She is knowledgeable in doing tasks:
  • Customer Handling
  • Technical Support
  • Phone Support
  • Selling Product
  • Marketing Research
  • Calendar Management
  • Email Management
  • Data Mining
  • Lead Generation
  • Data Entry
  • Customer Satisfaction
• She is adept at using tools like:
  • Salesforce
  • Vodafone
  • Avaya
  • Microsoft Office
  • RingCentral
  • Google Application
  • Xero
  • Slack
  • Zoom
• She can start immediately. For any full-time position.

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Maria Fatima is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Chris is a highly skilled WordPress Developer with advanced expertise in website development, customization, and performance optimization. His strong background in SEO, along with his knowledge of popular page builders and CRM tools, makes him a great fit for roles that require both technical proficiency and a focus on user experience and speed optimization.

1. WordPress, Shopify & HubSpot Developer (Freelance, Jan 2022 - Jun 2024): Specialized in WordPress and Shopify theme installation, configuration, and development. Managed DNS, CDN, database configurations, and conducted pagespeed optimization for both desktop and mobile.
2. WordPress Developer (PetCo Direct, Aug 2021 - Dec 2021): Installed and customized themes and plugins, managed GoDaddy hosting, and integrated MailChimp CRM. Focused on content management and website speed optimization.
3. WordPress/HubSpot Developer (My Virtual Mate, Nov 2020 - Aug 2021): Built landing pages, managed WordPress themes, and handled content management, pagespeed optimization, and server management.
4. Shopify Front-End Developer (REV365 Digital Marketing, Sept 2018 - Jan 2019): Developed front-end functions for Shopify, converting static pages into dynamic websites using InvisionApp designs.
5. Web Developer/SEO Personnel (WPTangerine, Jul 2017 - Aug 2018): Managed WordPress and eCommerce site development, handled DNS and database management, optimized pagespeed, and performed on-page SEO tasks.

• WordPress Development (Advanced): Extensive experience in WordPress theme and plugin installation, customization, and pagespeed optimization.
• Elementor, DIVI Page Builder, WooCommerce (Advanced): Expertise in popular WordPress builders and eCommerce platforms.
• Front-End Development (Advanced): Proficient in HTML5, CSS3, and JavaScript for website customization and performance optimization.
• Database & Hosting Management (Advanced): Skilled in managing MySQL databases, DNS configuration, and hosting platforms like GoDaddy and Digital Ocean.
• SEO Optimization (Advanced): Experienced in on-page SEO, content management, and website speed improvements.

Predictive Index Behavioral Profile- Collaborator

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.

• Chris has substantial experience as a Web Developer, working on various platforms like WordPress, Shopify, and HubSpot since 2013.
• His professional journey includes freelance and remote work, primarily focusing on website development, theme/plugin customization, hosting server management, and SEO.
• Notable projects include building numerous websites using WordPress (DIVI, Avada, and Elementor themes) and Shopify for diverse clients and industries.
• His work includes high-profile sites showcasing his ability to handle complex website builds and optimizations.
• Has extensive experience in front-end development, SEO management, and content management.
• Proficient in a wide range of technical skills, including HTML5/CSS3, JavaScript, jQuery, PHP, and MySQL.
• He has strong expertise in web hosting management (WHM/cPanel), database management, and using various CRM and SEO tools such as MailChimp, Aweber, Google Analytics, and Search Console.
• His command over tools like WordPress, Shopify, HubSpot, Kinsta, and Figma positions him as a versatile developer skilled in both the technical and creative aspects of web development.

• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
• Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.

Chris Bert is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

• Emma has over 14 years of work experience within Accounting, Government industries.
• Her skills includes the following:
  • Admin Support
  • Data entry
  • Research
  • Email Support
  • Events Management
  • Calendar Management
• Proficient in using the following tools/technologies:
  • Google Suite
  • DocuSign
  • Google Drive
  • Canva
  • MS Outlook
• She is available to start immediately

• Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
• Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

This is a valid Behavioral Assessment, and this individual does not need to take the assessment again.

This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.

Emmalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

• Customer support (phone)
• Billing
• Basic troubleshooting
• Executive assistance
• Logistics
• Dispatch
• Administrative tasks

• MS Office
• Canva
• Client-specific CRM
• Adobe Acrobat
• Google Suite

• Gerome is an accomplished professional with a strong foundation in customer service, fraud analysis, and credit management, gained through extensive experience in the call center industry.
• As a Fraud Analyst, he systematically investigates and prevents fraudulent activities, ensuring the protection of both company revenue and customer identities. His work involves assessing and halting suspicious transactions, suspending fraudulent accounts, and using legitimate documentation to confirm identity and mitigate risks.
• Excelled in credit management, where he demonstrated his ability to manage customer payment issues through direct communication and proactive account handling. His expertise includes conducting outbound and inbound collections, resuming suspended services post-resolution, and implementing credit actions to regulate usage. 
• Identified and prevented fraudulent activities that significantly minimized revenue loss and enhanced the company’s security measures.
• Consistently achieved top productivity metrics, earning accolades such as "Highest Productivity for Control Group-Voice" and "Most Improved Productivity."
• Demonstrated excellence in customer engagement by efficiently resolving payment issues and facilitating long-term solutions, strengthening customer trust and satisfaction.
• Played a key role in enhancing operational efficiency by leveraging systematic processes to detect and mitigate fraud risks.

• Skill Proficiency: Customer service, fraud detection, credit management, assertive collections, adaptability, and strong work ethic.
• Tech/Software Proficiency: Proficient in tools and software for fraud analysis, credit management, and automated call handling, along with systems supporting identity verification and account regulation.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, he will work within those standards to ensure repeated successes and high-quality results. Gerome has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, he’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Gerome will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.