Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

What you get when you partner with us

  • Highly Vetted and Work Ready Remote Staff
  • Payroll and Benefits Administration
  • 24 x 7 Support + Dedicated HR Business Partners
  • Replacement Guarantee
  • Transparent Billing and Invoicing
  • FREE Privacy-First Work Monitoring Tool
  • FREE People and Culture Engagement Programs

*Avail them via any of our packages: Regular Staffing, Contingent Staffing, EOR, Executive Search, Recruitment-Only Service

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Candidates:

580

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.65/hr

Kim

Candidate ID: 535430


ADVANCED

    Zendesk, Salesforce CRM, Shopify, Google Apps...

INTERMEDIATE

    Administrative Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

  • Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
  • Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
  • She was exposed to the following tasks:
    • Order Management
    • Shopify Management
    • Customer Support
    • Invoicing 
    • Email Support
    • Chat Support
    • SMS Support
    • Inventory and Fulfillment
    • Data Entry
    • Scheduling
    • Quality Assurance
    • Handled 4 team members
    • Recruitment 
    • Reconciliation
    • Product Research 
    • Administrative Tasks
  • She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
  • She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.
Predictive Index Profile - Altruist

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

    A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Reconciliations Officer

    Industry:

    Banking / Financial Services

    Employment Period:

    September 2011 to July 2012 (10 Months)

    Duties and Responsibilities:

    • Reconciled all assets held on behalf of ANZ’s clients.
    • Investigated and cleared variances/breaks from reconciliations.
    • Ensured all breaks were resolved and cleared within a given timeframe.
    • Cross-trained on mutual funds and equity processes for leave coverage.
    • Stakeholder communications regarding outstanding balance.

    Virtual Assistant

    Industry:

    Others

    Employment Period:

    December 2018 to March 2019 (3 Months)

    Duties and Responsibilities:

    • Managed administrative tasks, performed research, data entry
    • Contact management, inbox management.
    • Scheduling management, booking, and planned travel.

    Recruitment Officer

    Industry:

    Human Resources Management / Consulting

    Employment Period:

    July 2014 to January 2015 (6 Months)

    Duties and Responsibilities:

    • Sourced, screened, evaluated, and processed applicants based on qualifications.
    • Analyzed interview results and verified references.
    • Recommended and coordinated interviews with hiring managers.
    • Handled phone interviews, arranged candidates for face-to-face interview.
    • Builds and maintains a client database
    • Handles general data administration and paperwork

    Programs Data Entry Assistant

    Industry:

    Education

    Employment Period:

    March 2019 to July 2019 (4 Months)

    Duties and Responsibilities:

    • Tasked with administrative duties.
    • Client communication and email support.
    • Scheduling management.
    • Analyzed reports and processed data entry.

    E-Commerce Customer Support Lead

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2020 to March 2021 (8 Months)

    Duties and Responsibilities:

    • Led customer support operations, overseeing escalations and team coaching.
    • Streamlined email response, workflows, improving efficiency and resolution times. 
    • Investigated and resolved Shopify, PayPal, and Amazon chargeback cases.
    • Recommended, systemized, and streamlined playbook and FAQs.
    • Administered quality assurance for tickets handled.
    • Handled ReAmaze email support, including refunds, returns, order tracking.
    • Shopify management, updated product listing and resolved discrepancy.
    • Conducted fraud investigations related to order processing and fulfillment.
    TOOLS:
    • Google Suite (Sheets and Docs)
    • Shopify
    • ReAmaze (CRM)
    • Asana
    • Google Drive, Droopbox
    • CJ Dropshipping, HSKU, Zendrop
    • Shopify, Amazon, PayPal (Chargeback)
    • Time Doctor
    • Slack

    Fulfillment E-commerce Specialist / Customer Support

    Industry:

    Retail / Merchandise

    Employment Period:

    July 2019 to April 2025 (68 Months)

    Duties and Responsibilities:

    • Managed Shopify operations—product listings, pricing, and inventory.
    • Created and managed print on demand (POD) products via Gooten.
    • Resolved Shopify issues, fixed product data and inventory discrepancies.
    • Coordinated with suppliers and warehouses for fulfillment and shipping.
    • Streamlined data entry and performed regular data cleanup.
    • Managed product assets, large data sets processing, and data management via Google Drive and Dropbox.
    • Updated listings and maintained consistent formatting.
    • Researched fashion trends and wrote SEO-friendly titles and descriptions.
    • Handled Zendesk email support, including refunds, returns, order tracking.
    • Engaged followers on social media (Instagram), replied to comments, and built community.
    • Monthly financial report data entry.
    TOOLS:
    • Google Suite (Sheets and Docs)
    • Shopify
    • Zendesk
    • Google Drive, Dropbox
    • Gooten (POD) 
    • Whiplash
    • Harvest (time tracker)
    • Slack

    Email, Chat, and SMS Customer Support Specialist

    Industry:

    Others

    Employment Period:

    December 2015 to December 2018 (36 Months)

    Duties and Responsibilities:

    • Managed customer inquiries via email, chat, and text.
    • Escalation of report to marketplace integrity team.
    • Handling account issues, refunds, reviews, and disputes.
    • Provided technical support and fraud investigation for seamless user experience
    TOOLS:
    • Google Suite (Sheets and Docs)
    • Salesforce
    • Trello
    • Google Drive, Dropbox
    • Upwork (time tracker) 
    • Slack

    E-Commerce Customer Support Specialist

    Industry:

    Retail / Merchandise

    Employment Period:

    August 2023 to December 2023 (3 Months)

    Duties and Responsibilities:

    • Managed Shopify product listings, including descriptions, SKU, pricing, and images.
    • Resolved Shopify and Klarna chargeback disputes and improved customer dispute resolution.
    • Provided Dutch email customer support via Strato, translated via DeepL.
    • Handled supplier communication for missing, returned, or modified orders.
    • Streamlined data entry processes, FAQs, and email templates.
    TOOLS:
    • Google Suite (Sheets and Docs)
    • Shopify
    • Strato (CRM)
    • Google Drive
    • Notion
    • RegWiio (Dropshipping tools)
    • Klarna (Chargeback)
    • Time Doctor (time tracker)

    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Hotel and Restaurant Management

    Graduation Date:

    January 1, 2011

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Zendesk, Salesforce CRM, Shopify, Google Apps, Microsoft Office, Trello, Asana, Email Support, Product Listing,

    INTERMEDIATE ★★

      Administrative Support

    Work at Home Capabilities:

    • Internet Bandwidth: Greater than 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/17820829028.png
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80GHz
    • Operating System: Windows 11

    All-inclusive Rate: USD $13.56/hr

    Nathanael

    Candidate ID: 535033


    ADVANCED

      HTML5, HTML, CSS, CSS3...

    INTERMEDIATE

      Figma, Adobe Photoshop, Adobe Illustrator, UX Design...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    New Zealand Daylight Time Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 13.56 per hour or $USD 2350.70 per month

    Remote Staff Recruiter Comments

    Nathan has a degree in Information Technology.

    He has 9 years of experience in the IT sector and has been employed as a UI/UX designer, and front-end developer.

    Industries he worked on include advertising, BPO, and IT consulting.

    He has worked with clients from China, India, the US, the UK, and Sweden.

    As a front-end developer, he has equipped himself with the following technologies:
    • HTML/HTML5
    • CSS/CSS3
    • JavaScript
    • Bootstrap
    • Vue/Vue CLI 3
    • Vuex
    • Vuetify
    • Nuxt 
    • React.js
    • Duda
    • Fatwire
    • Hugo 
    • Netifly
    • WordPress
    He is also adept in UI/UX design and has utilized 
    Figma and Photoshop, and Illustrator.

    As a designer/developer, he is skilled in the following:
    • UI/UX design
    • Front end development
    • CMS Development
    • Website customization
    • Website optimization
    • Project management
    • Technical management
    • Quality assurance
    Some of the tasks that he did include:
    • Designing UI / UX and creating mockups and wireframes
    • Creating dashboards, converting PSD into websites, and API integration using HTML5, CSS3, SASS, Vue js/Vue CLI3, Fatwire, Duda, Vuetify, and Javascript.
    • Optimizing the websites on different devices (Desktop, Tablet and Mobile)
    His WordPress experience enabled him to develop and customize themes from scratch. He is also able to install and customize plug-ins.

    One of his greatest achievements is developing his own site builder to speed up an existing repetitive process.

    He has been involved in developing web applications like dashboard payment systems and internal websites.

    He is available to work Full time and can start after 1 week.

    Predictive Index Behavioral Profile - Maverick

    Strongest Behaviors
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
    • Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
    Behavioral Summary

    A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

    Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.
     

    Employment History

    Front End Developer UI UX

    Industry:

    Advertising / Marketing / Promotion / PR

    Employment Period:

    January 2013 to June 2015 (29 Months)

    Duties and Responsibilities:

    • Converting PSD to HTML
    • Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome and Firefox)
    • Editing existing websites for additional content or features.
    • Ensuring the quality of the websites.

    Front End Developer / UI UX

    Industry:

    Employment Period:

    June 2015 to June 2017 (24 Months)

    Duties and Responsibilities:

    • Converting PSD to HTML
    • Redesign/Rebuild existing website to become responsive
    • Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome and Firefox)
    • Editing existing websites for additional content or features.
    • Ensuring the quality of the websites.

    Senior Front End Developer UI UX

    Industry:

    Employment Period:

    July 2017 to February 2020 (31 Months)

    Duties and Responsibilities:

    • Participate in meetings with the CEO and managers to gather all important information needed from upcoming projects
    • Create flow chart base on the requirements using Microsoft Visio
    • Motivates, coaches, and mentors' junior members, helping them grow in their craft and broaden their experience
    • Support and manage Marketing department to utilize the marketing strategy and to ensure that website used to promote the product is working and easy to use
    • Manage and help standardize creative and marketing workflows between each department
    • Support and manage Creative department ensuring all work is on brand, technically correct, and of the highest quality
    • Edit / Enhance the quality of the photos using Photoshop and Lightroom, this will be use for brochures, banners of the websites and feature gallery
    • Creating dashboard, converting PSD into website and API integration using HTML5, CSS3, SASS, Vue js/Vue CLI3, Vuetify and Javascript
    • Optimizing the websites on different devices (Desktop, Tablet and Mobile) using CSS and ensuring it is working on different web browsers (IE, Google Chrome, Firefox, Sogou and UC) browser)

    Front End Developer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    October 2020 to November 2023 (37 Months)

    Duties and Responsibilities:

    • Participate in meetings with stakeholders / managers to gather all information / data and suggest possible solution
    • Setting up a meeting with UI/UX to constantly syncing with them on how we can improve the project on both UI/UX and Developers perspective.
    • Creating investigation / documentation on how to improve the quality of the websites and suggesting tools or technologies to use.
    • Creating static websites - Converting Figma to working landing pages then integrate the data from Netlify CMS using Nuxt.js and Hugo
    • Optimizing images for better performance
    • Checking the performance score in lighthouse and apply possible improvements when creating new templates
    • Assist / support the team if there are some challenges
    • Ensuring it follow best practices

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Information Technology

    Graduation Date:

    January 9, 2013

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      HTML5, HTML, CSS, CSS3, Sass, Bootstrap, vue.js, WordPress,

    INTERMEDIATE ★★

      FigmaAdobe PhotoshopAdobe IllustratorUX Design

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Apple
    • Processor: i5
    • Operating System: MacOS X

    All-inclusive Rate: USD $6.98/hr

    Samuelle

    Candidate ID: 534426


    ADVANCED

      Leadership, Customer Relations, Customer Service, Customer Service Management...

    INTERMEDIATE

      CMS, Photo Editing, Call Center Management, Outbound Sales...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 6.98 per hour or $USD 1210.66 per month

    Remote Staff Recruiter Comments

    • Samuel has been working for 8 years in different companies from BPO industries. He handled different positions such Billing Support, Sales Support, Technical Support, Chat Support, and Customer Service Supervisor. He worked with client that cater to US and previously got promoted and handled a team consisting of fifteen staff. He supported the following tasks:
      • Technical Support
      • Troubleshoot
      • Customer Service
      • Inbound / Outbound calls
      • Training / Coaching
      • Client handling 
      • Data Analytics
      • Basic graphic design
    • He is proficient in CRM, Canva, and Microsoft tools
    • He is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
    Predictive Index Behavioral Profile - Promoter

    Strongest Behaviors
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
    Behavioral Summary
    Samuelle is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

    The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


    Employment History

    CSR

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2017 to July 2018 (15 Months)

    Duties and Responsibilities:

    Answering Billing queries. Contract changes. Resolving customer complaints. Offering added services (Sales) to inbound callers.

    Supervisor Call Center

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2018 to November 2023 (63 Months)

    Duties and Responsibilities:

    CUSTOMER SERVICE SUPERVISOR 
    • Increased team sales performance by 10% month on month resulting in the closure of 241 sales for the month of October 2023.
    • Managed and oversaw an average of 16 agents per month during tenure.
    • Attained an 85% coaching efficacy through data-driven analysis of agent performance metrics, customer trends, agent styles, and product highlights, contributing to a consistent average team NPS of 74 throughout tenure.
    • Developed saving guide diagrams as training materials, enabling agents to effectively retain subscribers and achieve a 50% retention success rate.
    • Received top team recognition (across all KPI’s) for August 2023, achieving outstanding results within the first 8 months of growing and leading a new hire team.
    • Proactively maintained alignment with organizational goals through strategic email communications.
    • Supervised 15 agents ensuring staffing is catered with a service level of 95% monthly
    • during tenure.
    • Crafted and implemented standardized spiels for consistent team communication, elevating Net Promoter Score (NPS) to a sustained average of 75 throughout tenure.
    • Took an active role in sharing best practices to craft highly engaging spiels that drew customer attention and resulted in a monthly sale increase of 25% with a total sale count in February 2023 of 182.
    CUSTOMER SERVICE AND TECHNICAL SUPPORT 
    • Achieved (Agent of the year) AOY status for year 2020 by hitting 90% in quality and
    • 96% in CSAT for all inbound calls for the year 2019.
    • Effective in resolving service issues and customer service related issues. Averaged 96% customer Perceived Resolution Rate with 560 seconds in handle time during tenure.
    • Averaged 25 closed sales month per month during tenure.

    Education History

    Field of Study:

    Engineering (Marine)

    Major:

    Marine Engineering

    Graduation Date:

    March 31, 2015

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Leadership, Customer Relations, Customer Service, Customer Service Management, Technical Support, Customer Retention, Debt Collection, Inbound Sales, Chat Support, Inbound Collections,

    INTERMEDIATE ★★

      CMS, Photo EditingCall Center ManagementOutbound SalesEmail SupportMicrosoft Office

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/results
    • Internet Type: Fiber
    • Hardware Type: Desktop
    • Brand Name: Del
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $8.65/hr

    Jose

    Candidate ID: 534341


    ADVANCED

      Salesforce CRM...

    INTERMEDIATE

      Customer Relations, Customer Service...

    Employment Preferences

    Availability:
    Full Time
    Preferred Timezone:
    Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Full Time: $USD 8.65 per hour or $USD 1499.92 per month

    Remote Staff Recruiter Comments

    • Gab has been working for more than 10 years, He has a degree in Legal Management. He worked in IT, Financial, BPO and B2B Industries.
    • He responded to customer inquiries and provided information about the company's products and services. He resolved customer complaints and issues and processed customer orders and transactions, He handled inbound and outbound calls and emails. He ensured that the customers got the maximum benefit from the investment. He offers campaigns to active customers and encourages them to renew their accounts. He finds customers with delinquent accounts from clients using mobile services, personal loans and credit card bills. He assists customers with their inquiries, concerns and disputes. He suggests and upsells products and services to customers.
    • He used
      • Salesforce 
      • Debt tracker
    • He can start ASAP and is open for full-time and part-time.
    Predictive Index Behavioral Profile - Collaborator 

    Strongest Behavior
    • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
    • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
    • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
    Behavioral Summary

    Jose Lino is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

    He is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


     

    Employment History

    Customer Relation Manager

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2020 to May 2023 (30 Months)

    Duties and Responsibilities:

    • Respond to customer inquiries and provide information about products and services
    • Resolve customer complaints and issues in a timely and professional manner
    • Process customer orders and transactions, with a high observance of detail
    • Maintain accurate records of customer interactions and transactions
    • Ensure compliance with company policies and procedures
    • Under no circumstance accept cancellation and opt the customer out without first seeking approval from the SPCM or a manager.
    • If you can talk them into staying.
    • Communicate with customers via phone, email, and online meetings Identify and report customer service trends and issues to management
    • Specifically, the PMS will support the SPMC with tactical initiatives to stimulate a sense of satisfaction, value in the program and a sense that they get a great benefit over and above the basic functions of the plan.
    • As requested, each month, the CMC will be asked to engage with the customer to encourage their participation in:
    • Ensuring that every customer gets the maximum benefit from their investment
    • Ensuring that every month every active customer sends their campaign unless otherwise agreed on with the customer and the SPMC or manager
    • Stimulating interest and excitement about their campaigns and coaching them to recognise the great value in the services we provide for them
    • Encouraging list refreshing and renewal, using list-building tips and tricks Tracking open rates and informing the customer how well they are doing, with highlights of who showed particular interest in the content
    • Soliciting custom content 12-month plans from all Premium plan holders
    • Encouraging LinkedIn and social media sharing on every active account
    • Offering advice around follow-ups on all enquiries
    • Identifying all online enquiries and making sure they are followed up by the customer
    • Identifying all low NPS scores and working with the customer to increase their score of us through better use of tools and training
    • Seeking feedback from customers for testimonials, especially in cases where a new or increased policy was created due to the campaign
    • Asking for recommendations from customers of other customers not on the program that may benefit from joining the program – i.e. sales leads
    • Generally, demonstrate a “can do, want to do” attitude alongside high levels of attention to detail with the customer and with the Support teams
    • Taking an interest in the customers’ sector, to fully understand what the customer does and who his customer (end-user) is.

    Customer Relation Associate

    Industry:

    Banking / Financial Services

    Employment Period:

    March 2013 to June 2020 (87 Months)

    Duties and Responsibilities:

    •  Find customers with delinquent accounts bought from clients such as Mobile services/Personal Loans/CreditCard bills/ etc
    • Do outbound calls for possible personal and/or work number for the customers.
    • Do outbound calls for possible associates/family/relatives/friends that can help contact customers directly based on privacy guidelines.
    • Once contact is successful. details verified with the customer, and loan acknowledged, negotiate with customer to pay the loan.
    • If full payment is not possible, come up with the best possible payment options with the customer. Answer phone in from customers for assistance on their current paying loans.

    Transfer Agent Collector

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    July 2012 to January 2013 (6 Months)

    Duties and Responsibilities:

    • Call available numbers for a customer by checking available data and/or Documents in the system records
    • Once call is successful, after verifying details with the customers, transfer to the next available collector Collect full delinquent balance
    • Negotiate settlements or arrangements
    • Transfer to other departments if not related to customer service like technical issues/order inquiry/ etc

    Customer Service/Technical Support representative

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    January 2009 to March 2010 (14 Months)

    Duties and Responsibilities:

    • Receive inbound calls from existing customers.
    • Assist customers with their inquiry/concerns/disputes
    • Transfer customers to other departments for any other concerns like Technical issues/order issues/etc
    • Suggest and Upsell other products and services to customers that can improve their service
    • Receive inbound or transferred calls from Customer Service for technical issues and/or Download issues Do 1st level/basic troubleshooting with the Software if it is not working properly
    • Make sure Software is working or compatible with computer
    • Transfer to other departments if not related to customer service like technical issues/order inquiry/ etc

    Mental Health Support Officer

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    January 2018 to November 2023 (70 Months)

    Duties and Responsibilities:

    • Counselor Life Coach
    • HIV and Aids awareness speaker
    • Facilitator in group processing, 

    Volunteer Mental Health Worker

    Industry:

    Non-Profit Organisation / Social Services / NGO

    Employment Period:

    January 2016 to November 2023 (94 Months)

    Duties and Responsibilities:

    • Facilitator in psychosocial related events and group processing
    • Part of Membership Committee who looks after the members well-being, trainings, and development
    • Event planning and logistics

    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    LEGAL MANAGEMENT

    Graduation Date:

    March 31, 2010

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Salesforce CRM

    INTERMEDIATE ★★

      Customer RelationsCustomer Service

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Broadband
    • Hardware Type: Laptop
    • Brand Name: Hp
    • Processor: Intel Core i7
    • Operating System: Windows 11

    All-inclusive Rate: USD $10.62/hr

    Bianca

    Candidate ID: 533639


    ADVANCED

      Adobe Photoshop, Adobe Illustrator, Adobe XD, HTML...

    INTERMEDIATE

      Figma...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 13.56 per hour or $USD 1175.35 per month

    Full Time: $USD 10.62 per hour or $USD 1840.23 per month

    Remote Staff Recruiter Comments

    • Bianca has been working for 8 years, She has a degree in Computer Science majoring in Software Development. She worked in IT, e-commerce, e-Learning, Fitness and Health Industries.
    • She created prototype samples for the architectural structures of software development. She prepared and designed specification packages, and managed workflows from sketch to final placement of styles of products. She was assigned to execute the product lifecycle process of the products, including product research, market research, complete analysis, planning, positioning, roadmap development, requirement development and product launch. She led the team of UX/UI designers and developed mockups and prototypes, Illustrated design ideas using storyboards, process flows and sitemaps. She prepared drafts and collaborated with team members for branding.
    • She has certifications for:
      •  Scrum: Advanced 
      • LinkedIn Learning / PMI Education Accredited  
        ITIL Foundation Level 4  
      • LinkedIn Learning / PMI Education Accredited  
        Scrum: Basics  
    • She used the following tech stack:
      • Miro
      • Adobe Photoshop
      • Adobe Illustrator
      • Adobe XD
      • Figma
      • Sketch
      • HTML
      • CSS
    • She can start after 1 week's notice and is open to full-time and part-time positions.
    Predictive Index Behavioral Profile - Operator

    Strongest Behavior
    • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
    • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Biamca is helpful, patient, and stable; works steadily and consistently. She is respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Bianca Fatima has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. She prefers having, and following, a well-thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

    She will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Bianca Fatima will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


     

    Employment History

    Freelance UX Designer

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    May 2015 to January 2018 (32 Months)

    Duties and Responsibilities:

    • Plan and conduct interviews, user surveys, card sorting and usability tests Interpret data and qualitative feedback
    • Create user stories, personas, and storyboards
    • Determine information architecture and create sitemaps
    • Create prototypes and wireframes based from the requirements gathered from the client Brainstorm clients ideas based on the information given and turn it into user interactive Present and communicate insights in order to help shape long-term product strategy

    UX/UI Designer Business Analyst

    Industry:

    Computer / Information Technology (Software)

    Employment Period:

    November 2018 to March 2021 (28 Months)

    Duties and Responsibilities:

    •  Conducts F2F Business Requirements gathering with Stakeholders, End Users and Internal Team.
    • Collaborates with testing and also do Junior Project Management handling of the team.

    Lead UX/UI Designer Contract

    Industry:

    Computer / Information Technology (Hardware)

    Employment Period:

    May 2018 to November 2018 (6 Months)

    Duties and Responsibilities:

    • Gathering and evaluating user requirements, in collaboration with product managers and engineers
    • Illustrating design ideas using storyboards, process flows and sitemaps
    • Develop mockups and prototypes that clearly illustrate how sites function and look like
    • Prepare and present rough drafts to internal teams and key stakeholders
    • Collaborate across different teams to ensure that copy is in line with both the branding and business goals

    Product Development Manager

    Industry:

    Banking / Financial Services

    Employment Period:

    July 2022 to October 2022 (3 Months)

    Duties and Responsibilities:

    • Create and also approve prototype samples during architectural structure of Software Development
    • Prepare and initiate design specification packages to be given to Technical Design Department Manage workflow from first sketch to the final placement of styles of the product
    • Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
    • Performing research to determine customer needs
    • Creating and communicating a strategy for the development of a product
    • Overseeing product team as it works on the development of the product

    Education History

    Field of Study:

    Computer Science/Information Technology

    Major:

    Software Development

    Graduation Date:

    January 2, 2014

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      Adobe Photoshop, Adobe Illustrator, Adobe XD, HTML, CSS,

    INTERMEDIATE ★★

      Figma

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: N/A
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Asus
    • Processor: Intel Core i5
    • Operating System: Windows 10

    All-inclusive Rate: USD $13.56/hr

    Lorraine

    Candidate ID: 532383


    ADVANCED

      QuickBooks, Financial Statements, Bookkeeping, General Accounting...

    INTERMEDIATE

      Administrative Support, Inventory Management, Business Process Engineering...

    Employment Preferences

    Availability:
    Part Time Full Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 13.56 per hour or $USD 1175.35 per month

    Full Time: $USD 13.56 per hour or $USD 2350.70 per month

    Remote Staff Recruiter Comments

    • Lorraine has a bachelor's degree in Accountancy and has worked for 9 years in different local companies in the BPO, hotel, and manufacturing industries. She handled positions such as Accountant, Junior Cost Accountant, Payroll Inventory Assistant, and Accounts Payable Assistant. In 2020, she shifted to remote work and was employed by US and Australia-based clients
    • She was a remote contractor to an Au accounting firm for a 2-month project through Remote Staff as an Accounting Assistant. She also worked for other AU client for 2 months.
    • She is competent in supporting the following tasks:
      • General Accounting
      • Bookkeeping
      • Audit of financial statements
      • Filing of GST and PST 
      • BAS preparation and lodgment
      • Invoicing
      • Billing
      • Accounts Payable and Accounts Receivable
      • Bank reconciliation
      • Payroll
      • Financial statements
      • Admin and Reports
    • She is proficient in systems such as Xero, NetSuite (ERP), QuickBooks, Salesforce, and Microsoft tools.
    • Lorraine is available to start immediately, and she is amenable to working the day shift for any part-time or full-time role.
    Predictive Index Behavioral Profile - Altruist

    Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

    Behavioral Summary

    A pleasant and extraverted person, Lorraine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Lorraine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


    Employment History

    Payroll and Inventory Assistant

    Industry:

    Hotel / Hospitality

    Employment Period:

    September 2014 to April 2016 (19 Months)

    Duties and Responsibilities:

    • payroll processing
    • preparation and payment of mandatory government remittances
    • month-end physical inventory count, report preparation, discrepancy analysis
    • daily count of front office cash and check collections, deposit thereof, cash monitoring, clearing, and update
    • bank reconciliation and audit schedule preparation particularly staff advances.

    Accounts Payable Assistant

    Industry:

    Property / Real Estate

    Employment Period:

    July 2013 to January 2014 (6 Months)

    Duties and Responsibilities:

    • responsible for the computation of commissions, preparation of payment and check vouchers and other accounting transaction tickets

    General Hotel Accountant

    Industry:

    Hotel / Hospitality

    Employment Period:

    May 2019 to September 2019 (4 Months)

    Duties and Responsibilities:

    • reports directly to Manila headquarters
    • Provides financial information to management by researching and analyzing accounting data; preparing reports.
    • Prepares asset, liability, and capital account entries by compiling and analyzing account information.
    • Documents financial transactions by entering account information.
    • Recommends financial actions by analyzing accounting options.
    • Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
    • Substantiates financial transactions by auditing documents.

    Junior Accountant

    Industry:

    Manufacturing / Production

    Employment Period:

    May 2016 to April 2019 (35 Months)

    Duties and Responsibilities:

    • preparation, audit schedules, discrepancy analysis 
    • daily monitoring of exchange rates & accounts payable balances
    • preparation of monthly payment plan
    • monitoring of manual stock-out & other costing pre- requisites
    • bank reconciliation
    • processing & release of cash requests & cash advances
    • safekeeping & monitoring of petty cash fund
    • preparation of daily cash fund, daily cash balances (cash on hand & in bank) & daily cash flow
    • processing of various bank transactions: deposits, withdrawals, fund transfers, money conversion, application of new accounts, passbooks & time deposit update
    • payment to suppliers (local: thru check issuance; foreign: thru telegraphic transfer)

    Accountant

    Industry:

    Call Center / IT-Enabled Services / BPO

    Employment Period:

    March 2021 to October 2023 (31 Months)

    Duties and Responsibilities:

    • checking off payment received for client policies in Salesforce
    • applying payments to Quickbooks invoices
    • clearing bank feed, reconciling daily bank transactions to Quickbooks balance
    • coding vendor bills in Bill.com
    • creating bills in Quickbooks through Saasant
    • matching quotes with policies and endorsements: premium, underwriting fees, policy/ wholesaler fees,commissions, administrative fees, state filing fees and taxes
    • remitting/ sending wires to wholesalers and refunds & return premiums to clients
    • month-end bank reconciliation, AR and AP aging

    Accountant

    Industry:

    Hotel / Hospitality

    Employment Period:

    October 2019 to February 2021 (16 Months)

    Duties and Responsibilities:

    • posting of sales collection in Quickbooks  deposit entries
    • update of credit card collection working file
    • posting of acknowledgement receipts and golf lessons
    • submission of net asset value per unit
    • posting of monthly dues and reconciliation with billing
    • bank reconciliation
    • preparation of profit and loss and summary report for member’s monthly tournament
    • billing entries
    • update of inventory file and month-end count & variance analysis
    • update of property, plant & equipment lapsing schedule (depreciation and acquisition)
    • cash advance liquidation entries
    • inter-office memo for unaccounted/untraced deposits
    • clearing of transactions in Quickbooks for revenue accounts
    • financial statements preparation
    • budget drafting and assumptions
    • posting of VAT remittances
    • remittance of golfer’s insurance

    Accounting Assistant (Project-based)

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    November 2023 to January 2024 (2 Months)

    Duties and Responsibilities:

    • Bookkeeping for multiple clients
    • Bank Reconciliation (Xero, Quickbooks, MYOB)
    • Accounts payable and accounts receivable
    • Payroll
    • BAS Preparation and Lodgement
    • Updating stock receipts
    • Maintaining stock costing worksheet
    • Preparing Reports

    Senior Accountant

    Industry:

    Accounting / Audit / Tax

    Employment Period:

    October 2023 to September 2024 (11 Months)

    Duties and Responsibilities:

    Full-time: October 9, 2023 to January 31, 2024
    Part-Time: February 1, 2024 - present
    • Bookkeeping for multiple clients
    • Month-end close
    • Recording sales, pledges, donations
    • Bank reconciliation
    • Clearing bank feed, reconciling daily bank transactions
    • Sales tax computation, processing, submission and payment
    • Inventory, fixed asset schedule

    Bookkeeper (Project-based)

    Industry:

    Others

    Employment Period:

    October 2024 to March 2025 (5 Months)

    Duties and Responsibilities:

    • bookkeeping for multiple companies
    • payroll
    • recording sales and expenses
    • bank reconciliation
    • payroll and sales tax
    • accounts receivable and accounts
    • payable
    • booking estimates, invoices, payments, supplier bills for events
    • processing of monthly expenses
    • (utilities, rent)
    • audit of financial statements
    • filing of GST & PST
    • filing of 2021 & 2022 financials

    Education History

    Field of Study:

    Commerce

    Major:

    Accountancy

    Graduation Date:

    December 18, 2012

    Located In:

    Philippines

    License and Certification: :

    N/A


    Skills

    ADVANCED ★★★

      QuickBooks, Financial Statements, Bookkeeping, General Accounting, Payroll Processing, Data Entry, Accounts Receivable Management, Accounts Payable Management, Invoicing, Billing, Bank Reconciliation, Documentations,

    INTERMEDIATE ★★

      Administrative SupportInventory ManagementBusiness Process Engineering

    Work at Home Capabilities:

    • Internet Bandwidth: Between 5mbps to 100mbps
    • Working Environment: Private Room
    • Speed Test Result: https://www.speedtest.net/result/15490283703
    • Internet Type: Fiber
    • Hardware Type: Laptop
    • Brand Name: Acer
    • Processor: Intel Core I7
    • Operating System: Windows 11

    All-inclusive Rate: USD $10.62/hr

    Andrea

    Candidate ID: 531457


    ADVANCED

      .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance...

    INTERMEDIATE

      Project Management...

    Employment Preferences

    Availability:
    Full Time Part Time
    Preferred Timezone:
    Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time UK London US Eastern Standard Time
    Hourly & Monthly Rate:
    (inclusive of service fee)

    *Plus GST for Australian Businesses

    Part Time: $USD 10.62 per hour or $USD 920.12 per month

    Full Time: $USD 10.62 per hour or $USD 1840.23 per month

    Remote Staff Recruiter Comments

    • Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
      • Email management
      • Appointment Setting
      • Customer Service
      • Research
      • Financial Management
      • Invoices
      • Bookeeping
      • Data management
      • Digital Marketing
      • Phone Support
      • Property Management
      • other admin tasks
    • She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
    • She can start immediately for any full-time job.
    • Can consider any time zone.
    Predictive Index Behavioral Profile-  Promoter

    Strongest Behaviors
    • More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
    • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.
    • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
      Behavioral Summary

      ANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

      The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


      Employment History

      Executive Virtual Assistant

      Industry:

      Others

      Employment Period:

      May 2019 to June 2021 (25 Months)

      Duties and Responsibilities:

      • Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
      • Financial   Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
      • Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
      • Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
      • Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
      • Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
      • Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
      • CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
      • Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
      • Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
      • Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
      • Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
      • Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.

      Customer Service Representative

      Industry:

      Retail / Merchandise

      Employment Period:

      June 2021 to February 2022 (7 Months)

      Duties and Responsibilities:

      • Worked for an e-commerce retail company, providing exceptional customer service by handling inbound calls, resolving inquiries, and ensuring customer satisfaction.
      • Demonstrated adaptability by transitioning into email support in addition to managing inbound and outbound calls, effectively addressing customer concerns through multiple communication channels.

      Real Estate Executive Virtual Assistant

      Industry:

      Property / Real Estate

      Employment Period:

      March 2022 to September 2023 (18 Months)

      Duties and Responsibilities:

      • Personal Assistant to the CEO: Provided dedicated personal support to the CEO within the real estate industry, managing their schedule, handling confidential matters, and ensuring efficient daily operations.
      • Travel Arrangements and Personal Tasks: Managed travel arrangements, including booking flights, accommodations, and transportation, while also efficiently handling personal tasks such as online shopping for equipment and other necessities, ensuring the CEO's convenience and efficiency.
      • Financial Management: Managed financial activities using Xero/Quickbooks/Square/Wave, including budget tracking, expense reports, and invoice processing and income tracking.
      • Property Management: Actively contributed to property management by overseeing property maintenance, ensuring that properties were in excellent condition for guests and tenants. This included finding and managing suppliers for property upkeep, repairs, and renovations.
      • Guest support VA/ Rental VA: for guests and new tenants, ensuring seamless reservations and tenant satisfaction. Involves exceptional customer service.
      • Property sourcing
      • CRM   Management:   Effectively managed the   Customer   Relationship, ensuring accurate and up-to-date customer information for improved client interactions and enhanced guest experiences.
      • Digital Marketing: Managed digital marketing efforts, including social media management, creating   newsletters, and   email   marketing   campaigns,

      Executive Assistant | Operations Assistant

      Industry:

      Education

      Employment Period:

      October 2023 to March 2024 (5 Months)

      Duties and Responsibilities:

      • Software as a Service (SaaS) Company
      • Bookkeeping: Managed financial activities, including bookkeeping tasks, using Xero and Wave. Ensured accurate records of financial transactions, contributing to the company's fiscal stability. Handles accounts payable and accounts receivable.
      • Social Media Engagement: Orchestrated engaging social media strategies to enhance the company's online presence. Crafted and scheduled posts, fostering connections with the audience and promoting brand visibility.
      • CRM Management: Spearheaded the management of the Customer Relationship Management (CRM) system. Ensured accurate and up-to-date customer information, contributing to improved client interactions.
      • Market Analysis: Conducted comprehensive market analyses, providing valuable insights for strategic decision-making. Monitored industry trends and competitor activities, staying abreast of the evolving SaaS landscape.
      • Operations Support: Collaborated with cross-functional teams to optimize operational processes. Assisted in the development and execution of business strategies, contributing to overall efficiency.
      • Executive Support: Undertook responsibilities ranging from scheduling and meeting coordination to ad hoc tasks. Maintained a high level of confidentiality while handling sensitive information.

      Executive Assistant | Operations Assistant

      Industry:

      Computer / Information Technology (Software)

      Employment Period:

      April 2024 to August 2025 (15 Months)

      Duties and Responsibilities:

      • Client needs streamlining of his day to day operations.
      • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
      • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
      • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
      • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
      • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
      • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
      • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

      Executive Assistant

      Industry:

      Consulting (Business & Management)

      Employment Period:

      September 2024 to January 2025 (4 Months)

      Duties and Responsibilities:

      • Bookkeeping: Managed financial records, including tracking expenses, invoicing clients, and reconciling accounts to ensure accurate financial reporting.
      • Social Media Management: Created and scheduled engaging content across various social media platforms, fostering community interaction and enhancing the coach’s online presence.
      • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
      • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
      • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
      • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
      • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

      Executive Assistant Bookeeper

      Industry:

      Accounting / Audit / Tax

      Employment Period:

      July 2021 to February 2022 (7 Months)

      Duties and Responsibilities:

      • Digital Presence Enhancement: Executed SEO strategies and Yoast optimization for the firm's online content, improving visibility and attracting potential clients. 
      • Developed and maintained a blog to showcase the firm's expertise and insights in the accounting industry. •
      • Financial Management: Handled bookkeeping tasks to contribute to the financial stability of the firm. Used Xero, Wave and Zoho Books.
      • Strategic Communication: Curated and distributed monthly newsletters to keep clients informed about industry updates, tax advice, and firm highlights.
      • Personal Assistant: Provided dedicated support to the firm's owner and tax advisor in managing day-to-day tasks and priorities.
      • Assisted in personal matters, contributing to the overall efficiency and well-being of the owner.

      Executive Assistant to a Coach

      Industry:

      Consulting (Business & Management)

      Employment Period:

      May 2024 to August 2024 (3 Months)

      Duties and Responsibilities:

      • Coaching Business: Microsoft Related Apps Coaching and Tutorial
      • Project/Contract based. Client needs streamlining of his day to day operations.
      • Automations: Implemented and maintained automation systems to streamline repetitive tasks, improving efficiency and freeing up time for high-priority activities.
      • Organization: Maintained order in daily operations by coordinating schedules, handling correspondence, and managing tasks to ensure everything runs smoothly.
      • SOP Management and Creation: Made sure that every tasks and operations in the company is written in a document where they can update the document as they improve the process.
      • CRM Management: Managed the Customer Relationship Management (CRM) system, ensuring up-to-date client information and facilitating smooth communication and client relations.
      • Course Content Management: Oversaw the organization, updating, and distribution of course materials, ensuring that content is accessible and aligned with the coach's educational objectives.
      • Community Management: Managed multiple communities in different platforms where the Client has their social media presence. Managed engagements, reminders, and answers different questions.
      • Personal Assistance: Provided dedicated support to the coach, managing personal tasks, coordinating appointments, and handling day-to-day responsibilities to ensure the coach's time is optimized.

      Education History

      Field of Study:

      Engineering (Mechanical)

      Major:

      Diploma in Mechanical Engineering Technology

      Graduation Date:

      July 22, 2022

      Located In:

      Philippines

      License and Certification: :

      N/A


      Skills

      ADVANCED ★★★

        .NET 2.0, Administrative Skills, Financial Reports, Executive Assistance, Executive Support, Digital Marketing, Social Media Management, Social Media Marketing, Account Management, Bookkeeping, Xero, QuickBooks, Project Management, Operations Management, Property Management, Customer Service, Email Support, Email Marketing, Personal Assistance, Email management, Calendar Management, Zoho CRM, Marketing automation, Website Management, Website Builder, CRM,

      INTERMEDIATE ★★

        Project Management

      Work at Home Capabilities:

      • Internet Bandwidth: Between 5mbps to 100mbps
      • Working Environment: Private Room
      • Speed Test Result: https://www.speedtest.net/result/15488326581
      • Internet Type: Fiber
      • Hardware Type: Laptop
      • Brand Name: ACER
      • Processor: Intel Core i5
      • Operating System: Windows 11

      All-inclusive Rate: USD $8.65/hr

      Ray

      Candidate ID: 529861


      ADVANCED

        Customer Service, IT Technical Support, Microsoft Office, Google Apps...

      INTERMEDIATE

        Customer Experience, Technical Support, Phone Support, Escalations...

      Employment Preferences

      Availability:
      Full Time Part Time
      Preferred Timezone:
      Hourly & Monthly Rate:
      (inclusive of service fee)

      *Plus GST for Australian Businesses

      Part Time: $USD 7.18 per hour or $USD 622.35 per month

      Full Time: $USD 8.65 per hour or $USD 1499.92 per month

      Remote Staff Recruiter Comments

      • RJ has a bachelors degree in Computer Science and has been working for almost 8 years in the business process outsourcing companies handling roles such as Technical Support, Customer Service Representative, Process Associate, Lead Generation Specialist and back office admin, handling accounts such as IT Software, Warehouse, healthcare, financial and food delivery services. He has catered to US and UK Clients.
      • Within his 8 years professional work experiences in the BPO companies, he was promoted to SME, QA and Team Leader.
      • He was exposed to the following tasks:
        • Phone Support
        • Customer Service
        • Technical Support
        • Processing Claims
        • Shipment
        • Administrative tasks
      • He is proficient in using tools such as Microsoft Office, Google Apps, Programming languages: Visual Basic 6.0 and .net, PHP. Zendesk, Shopify and Amazon.
      • He can start ASAP, amenable to working ane shifts and open to any full-time or part-time roles.
      Predictive Index Profile - Strategist

      Strongest Behaviors
      • Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
      • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.
      • Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities, rather than routines.
      • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
      • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
      Behavioral Summary

      Ray John is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.

      Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. Ray John takes work and responsibilities very seriously and expects others to do the same.


        Employment History

        Customer experience executive

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        September 2021 to October 2023 (25 Months)

        Duties and Responsibilities:

        • Handle agents questions about the process
        • Answer escalations ticket if necessary, create hourly reports.
        • Review incoming tickets and properly dispose duplicate tickets

        Lead Generation Specialist Transparent BPO Health card lead generation specialist

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        February 2021 to August 2021 (6 Months)

        Duties and Responsibilities:

        Call customers that might need to upgrade their current health care subscription. Offer other health care products such as hearing aids and death insurances.

        Technical Support Representative Cyber Security Analyst

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        April 2023 to September 2023 (5 Months)

        Duties and Responsibilities:

        • Troublesooting, downloading and installing ExpressVPN on Windows, iOS, Android, Mac and routers.

        Customer Service Associate

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        September 2022 to March 2023 (6 Months)

        Duties and Responsibilities:

        • Review claims and provide correct medical codes so Insurance company can understand the decisions on claims.

        Technical Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        November 2020 to February 2021 (3 Months)

        Duties and Responsibilities:

        • Correct product dimentions, Check product stocks in Shopify/Amazon and other selling platforms. Review and direct product that needs to be replaced or reorder.

        Customer Service Associate Concentrix

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        February 2019 to February 2020 (12 Months)

        Duties and Responsibilities:

        • Process payment, Lost and stolen card reports and review their montly statements.

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        October 2018 to February 2019 (4 Months)

        Duties and Responsibilities:

        • Review orders, check order status and resolve any problem with the food that was delivered to the customers.

        Process Associate

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        June 2017 to May 2018 (11 Months)

        Duties and Responsibilities:

        • Process payment, Lost and stolen card reports and offer sales or upgrades to their existing credit cards.

        Technical Service Representative II

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        September 2015 to May 2017 (20 Months)

        Duties and Responsibilities:

        • Troublesooting, downloading and installing office/windows apps on computers.

        Education History

        Field of Study:

        Computer Science/Information Technology

        Major:

        Balanga City, Bataan

        Graduation Date:

        March 27, 2015

        Located In:

        Philippines

        License and Certification: :

        N/A


        Skills

        ADVANCED ★★★

          Customer ServiceIT Technical SupportMicrosoft OfficeGoogle Apps

        INTERMEDIATE ★★

          Customer Experience, Technical Support, Phone SupportEscalationsQuality AssuranceCustomer ServiceLead Generation

        Work at Home Capabilities:

        • Internet Bandwidth: Greater than 100mbps
        • Working Environment: Private Room
        • Speed Test Result: https://www.speedtest.net/result/15514306400
        • Internet Type: Fiber
        • Hardware Type: Desktop
        • Brand Name: Asrock
        • Processor: Ryzen 5 3500x
        • Operating System: Windows 11

        All-inclusive Rate: USD $7.67/hr

        Grace

        Candidate ID: 529776


        ADVANCED

          Customer Service, Data Collection, Finance, Data Entry...

        INTERMEDIATE

          ...

        Employment Preferences

        Availability:
        Full Time
        Preferred Timezone:
        Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
        Hourly & Monthly Rate:
        (inclusive of service fee)

        *Plus GST for Australian Businesses

        Full Time: $USD 7.67 per hour or $USD 1329.77 per month

        Remote Staff Recruiter Comments

        • Grace has been working for more than ten years in various BPO companies. She was previously a Customer Service Representative, Debt Advocate, E-commerce Customer Service Associate, and Collections Agent and was promoted as a Team Performance Manager/Team Leader where she handled escalations and provided coaching and quality assurance.
        • She has been providing customer support via emails, phone calls, and chats to the US, AU, and European clients.
        • Overall, she is competent in performing the following tasks:
          • Collections
            • collecting debts, skip tracing, data entry, investigating, negotiating, and coordinating with banks
          • E-commerce
            • provide product knowledge, track orders, update subscriptions, process billing/payments, process cancellations of orders
        • She is proficient with Debtrak, ZOHO CRM, Zendesk, Georgias, and Shopify.
        • She is available to start immediately.
        Predictive Index Behavioral Profile - Controller
        https://www.predictiveindex.com/reference-profile/controller/


        Strongest Behaviors
        • Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follows up to ensure they’re done properly and on time.
        • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
        • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
        Behavioral Summary
        Grace Ann is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. She has the drive to get things done right and in accordance with established standards of accuracy and quality.

        She is a conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.


        Employment History

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        May 2009 to April 2011 (23 Months)

        Duties and Responsibilities:

        • Handling multiple types of calls from members, businesses, and dealers.
        • Meeting designated goals for AHT (Average Handling Time) per call in a high-volume call center
        • Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.
        • Enroll the vehicle, input personal subscriber information to a new or current account, and activate the OnStar service.
        • Present offers to customers to encourage upgrade and or purchase of additional OnStar service.

        Customer Service Representative

        Industry:

        Call Center / IT-Enabled Services / BPO

        Employment Period:

        May 2011 to July 2012 (14 Months)

        Duties and Responsibilities:


        We answer incoming calls for our customer subscription inquiries such as follows:
        • Certain channels not working which may require basic troubleshooting or a subscription upgrade.
        • Customers calling to cancel the service or downgrade their subscription, which we either assist to a different subscription or transfer to the retention team.
        • Upsell customer to a new radio subscription or encourage them to upgrade their existing one.
        • Assist customers to understand their basic billing inquiries.

        Debt Collector

        Industry:

        Property / Real Estate

        Employment Period:

        March 2012 to June 2023 (135 Months)

        Duties and Responsibilities:

        • Contact current and previous tenants to collect outstanding rent.
        • Discuss and collect fees for any damages incurred by tenants during their occupancy
        • Discuss to customers how their debts will impact their credit file and the benefits of settling their debts

        Team Performance Manager

        Industry:

        Banking / Financial Services

        Employment Period:

        August 2015 to April 2021 (68 Months)

        Duties and Responsibilities:

        • Develop strategies and structures that will make my work and my team's work effective and efficient.
        • Perform quality and compliance audit activities for corrective plans. This is to ensure I am able to supervise all processes and procedures.
        • Make calls to all types of overdue accounts and discuss an efficient flexible option that suits customer's financial situation.
        • Achieve goals or target set in a timely manner.

        Debt Advocate

        Industry:

        Banking / Financial Services

        Employment Period:

        August 2021 to December 2022 (16 Months)

        Duties and Responsibilities:

        • Create a summary of the investigation of the responsible lending obligation via email to banks.
        • Discuss disputes and negotiate mutually beneficial outcomes through a settlement with banks.
        • Provide consistent updates on the investigation process to banks via email
        • Contact banks via email to request for missing credit disclosure or application requirements

        Customer Service Representative

        Industry:

        Retail / Merchandise

        Employment Period:

        April 2021 to February 2023 (22 Months)

        Duties and Responsibilities:

        Provide assistance in product knowledge, tracking updates, payment queries, offering promos, cancellation of orders, upgrading/downgrading of subscriptions and
        order/billing disputes via email and chat.

        Chat Support Representative

        Industry:

        Banking / Financial Services

        Employment Period:

        January 2023 to July 2023 (6 Months)

        Duties and Responsibilities:

        • Responding to customer's emails with different concerns. I handled Peer-to-peer issues such as crypto disputes
        • Guiding users on how to buy and sell crypto
        • Providing market updates according to their place of origin
        • Handle and resolve appeals against possible scammers

        Customer Service Agent

        Industry:

        Others

        Employment Period:

        October 2007 to April 2009 (18 Months)

        Duties and Responsibilities:

        • Assist and process customers' credit card applications over the phone.
        • Once approved, we offer insurance and bank card transfers. If declined, we politely advise them and encourage them to re-apply after a certain number of months.
        • We must meet a certain average handling time per call.

        Education History

        Field of Study:

        Business Studies/Administration/Management

        Major:

        Supply Chain Management

        Graduation Date:

        January 2, 2006

        Located In:

        Philippines

        License and Certification: :

        N/A


        Skills

        ADVANCED ★★★

          Customer Service, Data Collection, Finance, Data Entry, Debt settlement, Administrative Support,

        INTERMEDIATE ★★


          Work at Home Capabilities:

          • Internet Bandwidth: Between 5mbps to 100mbps
          • Working Environment: Private Room
          • Speed Test Result: https://www.speedtest.net/result/15471336183
          • Internet Type: Fiber
          • Hardware Type: Laptop
          • Brand Name: Lenovo
          • Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
          • Operating System: Windows 11

          All-inclusive Rate: USD $9.14/hr

          Ma.

          Candidate ID: 529768


          ADVANCED

            Administrative Skills, Executive Assistance, Graphic Design, Hootsuite...

          INTERMEDIATE

            Business Management, Social Media Management, Paralegal, Outsourcing...

          Employment Preferences

          Availability:
          Full Time Part Time
          Preferred Timezone:
          Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
          Hourly & Monthly Rate:
          (inclusive of service fee)

          *Plus GST for Australian Businesses

          Part Time: $USD 9.14 per hour or $USD 792.50 per month

          Full Time: $USD 9.14 per hour or $USD 1585.00 per month

          Remote Staff Recruiter Comments

          • Justine has been working for almost 3 years handling roles such as Admin Operations Assistant/Case Manager Virtual Assistance, Executive Admin Assistant, Content Creator Virtual Assistance, Quality Assurance Virtual Assistance and Operations Customer Service Representative in the Business Process Outsourcing Company, Construction Firm, Law Firm, e-commerce, affiliate marketing, solar business, digital marketing and financial services. She was able to cater clients from US and UK. 
          • She was exposed to the following tasks:
            • Executive Virtua Assistance
            • Accounting
            • Appointment Setting
            • Sales Lead Generation
            • Property Management
            • Amazon Product Research
            • Legal Assistance
            • Payroll
            • Calendar management
            • Graphic design
            • Customer Service
            • Social media management
            • Bookkeeping
            • Invoicing
            • Contract Management
            • Handled a team (web developers,graphic designers, an SEO analyst, social media specialists, paid media specialists, digital marketing specialists)
            • Admnistrative tasks
          • She is proficient in using tools such as: Adobe Express
            • Asana
            • Canva
            • CapCut
            • Calendly
            • Clickup
            • Eventbrite
            • Google Data Studio
            • Google Analytics
            • Google Trends
            • Last Pass
            • Lucid Chart
            • OneDrive
            • Panda Docs
            • Quickbooks
            • Shopify
            • Slack
            • Trello
            • Toggl
            • SuperHuman
            • Helium 10
            • HootSuite
            • Hubstaff
            • Loom
            • LinkedIn Navigator
            • Monday.com
            • MS Word/Excel
            • MyCase
            • Notion
            • WooCommerce
            • Xero
            • Zappier
            • Zoom
            • Flodesk
            • Call Log Tracking Metrics
            • Animaker
            • Chat GPT
            • Tube Buddy
          • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
          Predictive Index Profile - Specialist

          Strongest Behaviors
          • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
          • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
          • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
          • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
            Behavioral Summary

            Ma Justine is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

            Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ma Justine, who takes responsibilities very seriously.

            With experience and/or training, Ma Justine will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Ma Justine is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.


            Employment History

            Admin Operations Assistant/Case Manager VA

            Industry:

            Law / Legal

            Employment Period:

            August 2021 to February 2022 (6 Months)

            Duties and Responsibilities:

            • Provided Admin/Executive/Workforce services such as productivity monitoring ofemployees, attendance, payroll, contracts, sending memos, providing/creating logincredentials for new hires, onboarded/offboarded staff, and fixed disputes and otherwork-related concerns.
            • Sending/Booking calendar meetings and invites.
            • Creating/Implementing company policies.
            • Sending/presenting reports to the CEO.
            • Assigned in recruitment to create graphics and posters for the current campaign.
            • Sourced talents from LinkedIn, Indeed, and Online Jobs.
            • Created talent descriptions and duties for our next hire/candidate.
            • Provided bookkeeping services as well using Quickbooks and Panda Docs.
            • Reporting to the VP every week for the employees and team performance.
            • Managed and scheduled social media postings for FB, IG, and TikTok.
            • Worked closely with the division managers of each department to discuss the agenda forthe week, the coming week, and the entire month. Discussing what things should beprioritized first to improve the company's performance and sales.
            • Develop technical and business requirements and always strive to deliver intuitive anduser-centered solutions.
            • Filed pleadings, and called court districts to confirm the case’s status and if the files fromus had been received successfully a week before the pleading day.
            • Managed/Organized files in OneDrive and MyCase making sure that the tags for clientsare correct, if whose we currently working on, and the cases we closed.
            • Created/Sent invoices to clients and follow-ups.

            Executive Admin Assistant Content Creator VA

            Industry:

            Advertising / Marketing / Promotion / PR

            Employment Period:

            April 2021 to August 2021 (4 Months)

            Duties and Responsibilities:

            • Provided Admin/Executive assistant services such as calendar management, and taking down notes during the meetings.
            • Managed the team and had meeting with them to know the status of the work their doing.
            • Wrote contents for a niche, for example: airconditioner with a heater. In the content I wrote I make sure to put the pros and cons and reviews from the customer and what makes it better with the other brand, etc.,
            • Product Research and product listings on Amazon.

            Quality Assurance VA

            Industry:

            Construction / Building / Engineering

            Employment Period:

            May 2020 to April 2021 (11 Months)

            Duties and Responsibilities:

            • Assigned on filtering/sorting the recorded calls of the centers that worked for the companies we worked with.
            • Made sure that the tags and notes written on the call logs are all correct. If in case it is not correct I need to call the center and make sure to follow up on the concern of the client who called especially after a hurricane has passed.
            • Tracked clients' status and concerns on a spreadsheet, if it has been resolved, need urgency, or need to be resolved within the day or specific day.
            • Managed the KPI monthly investment or reports for the Organic Page, PPC, and FB using Google Data Studio.
            • Sent reports to the CEO and account managers.

            Operations Customer Service Representative

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            January 2019 to April 2020 (15 Months)

            Duties and Responsibilities:

            • Explained and educated the breakdown of the client's finances and billings.
            • Collected and follow up on payments of clients'. Documented conversations with clients. Offered new rate plans, devices, and mobile accessories to make sales.
            • Provided troubleshooting and basic IT resolutions to clients that are having issues with their devices, plans, etc.,

            Admin Executive Assistant/Accounting/Bookkeeping Assistant

            Industry:

            Property / Real Estate

            Employment Period:

            July 2023 to April 2024 (9 Months)

            Duties and Responsibilities:

            • Provided Admin and Accounting/Bookkeeping assistance to track income and expense. 
            • Created a new MS Excel major accounting sheet. 
            • Present accounting reports for my boss’ business and personal accounting. 
            • Reconciled reports using Xero. Reconciled reports using Xero. 
            • Add products to the Shopify store.
            • Performed monthly rate analysis for properties.
            • Sending/Booking calendar meetings and invites. 
            • Created operations manual for the processes.
            • Done market comparison research.
            • Helped on tracking current propery auctions.

            Office Administrative Assistant

            Industry:

            Construction / Building / Engineering

            Employment Period:

            May 2024 to August 2024 (3 Months)

            Duties and Responsibilities:

            • Maintain and update records accurately and efficiently.
            • General administration including inbox management and drafting correspondence
            • Assist in compiling professional documents, presentations, reports, letters & documents.
            • Process bills for payment (purchase orders, approvals, payment processing, remittances, new supplier setup).
            • Contribute to bookkeeping tasks like account reconciliations, journal entries and monthly/weekly client updates.
            • Perform payroll processing and timesheet entry accurately and on time.

            OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            January 2019 to November 2020 (22 Months)

            Duties and Responsibilities:

            My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

            OPERATIONS CUSTOMER SERVICE REPRESENTATIVE

            Industry:

            Employment Period:

            January 2019 to November 2020 (22 Months)

            Duties and Responsibilities:

            My duties here was answering incoming calls, and assisting clients in their billing, finance, collecting payments, perform basic technical assistance to client and sales.

            VIRTUAL ASSISTANT/QUALITY ASSURANCE

            Industry:

            Advertising / Marketing / Promotion / PR

            Employment Period:

            May 2020 to April 2021 (10 Months)

            Duties and Responsibilities:

            • Managed social media KPI monthly reports, keyword reports, analytic and statistic reports.
            • Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

            VIRTUAL ASSISTANT/QUALITY ASSURANCE

            Industry:

            Employment Period:

            January 1970 to April 2021 (615 Months)

            Duties and Responsibilities:

            Managed social media KPI monthly reports, keyword reports, analytic and statistic reports. Coordinated and worked closely with account managers for the social media financial reports(total investments/spent) and inventory.

            ADMINISTRATIVE ASSISTANT/CASE MANAGER

            Industry:

            Computer / Information Technology (Software)

            Employment Period:

            August 2021 to February 2022 (5 Months)

            Duties and Responsibilities:

            • Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns.
            • Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs.
            • Managed calendars, scheduled meetings, and presented reports to the CEO and VP.
            • Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns.
            • Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok.
            • Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients.
            • Regularly collaborated with department managers to prioritize tasks and drive company performance.

            ADMINISTRATIVE ASSISTANT/CASE MANAGER

            Industry:

            Employment Period:

            January 1970 to February 2022 (625 Months)

            Duties and Responsibilities:

            Provided a range of administrative and executive support services, including employee productivity monitoring, attendance tracking, payroll management, and resolving work-related concerns. Handled recruitment, created talent descriptions, and sourced candidates from platforms like LinkedIn, Indeed, and Online Jobs. Managed calendars, scheduled meetings, and presented reports to the CEO and VP. Assisted with onboarding/offboarding, created company policies, and designed graphics for recruitment campaigns. Delivered bookkeeping services using QuickBooks and Panda Docs. Managed social media content for Facebook, Instagram, and TikTok. Organized files in OneDrive and MyCase, ensuring accurate tagging, and prepared invoices for clients. Regularly collaborated with department managers to prioritize tasks and drive company performance.

            SALES ADVISOR 1

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            August 2022 to February 2023 (6 Months)

            Duties and Responsibilities:

            • Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. 
            • Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

            SALES ADVISOR 1

            Industry:

            Employment Period:

            January 1970 to Present

            Duties and Responsibilities:

            Provided customer service to HP clients offering advice to purchase the products that are suitable to their needs and budget. - Educated the features of the product to customers and addressed concerns and inquiries as well as resolving complaints.

            CUSTOMER SERVICE ASSOCIATE

            Industry:

            Call Center / IT-Enabled Services / BPO

            Employment Period:

            January 2024 to June 2024 (5 Months)

            Duties and Responsibilities:

            • Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity.
            • This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength.
            • Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

            CUSTOMER SERVICE ASSOCIATE

            Industry:

            Employment Period:

            January 2024 to June 2024 (5 Months)

            Duties and Responsibilities:

            Provided support to Virgin Media Business clients by resolving issues related to their routers and WiFi connectivity. This involved performing IT procedures and basic coding to improve router functionality and enhance signal strength. Key responsibilities included troubleshooting and sending signals remotely to the client's router, scheduling engineer or technician visits for issues that couldn't be resolved remotely, and ensuring timely follow-ups to address client concerns effectively and data entry.

            ADMIN BOOKKEEPING ASSISTANT

            Industry:

            Property / Real Estate

            Employment Period:

            July 2023 to January 2025 (18 Months)

            Duties and Responsibilities:

            • Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting.
            • Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties.
            • Scheduled meetings, created an operations manual for business processes, performed market comparison research, and assisted in tracking property auctions.

            ADMIN BOOKKEEPING ASSISTANT

            Industry:

            Employment Period:

            July 2023 to January 2025 (18 Months)

            Duties and Responsibilities:

            Provided administrative and bookkeeping support, including tracking income and expenses, creating a comprehensive accounting sheet in MS Excel, and preparing reports for both business and personal accounting. Reconciled accounts using Xero, managed product listings on Shopify, and conducted monthly rate analysis for properties. Scheduled meetings, created an operations manual for business processes, performed marketcomparison research, and assisted in tracking property auctions.

            ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

            Industry:

            Construction / Building / Engineering

            Employment Period:

            April 2024 to July 2025 (15 Months)

            Duties and Responsibilities:

            • Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted and managed project coordination.
            • Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs.
            • I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread.
            • Used QuickBooks to create and send invoices to clients.
            • Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

            ADMIN ASSISTANT/BOOKKEEPER/SOCIAL MEDIA MANAGER VA

            Industry:

            Employment Period:

            April 2024 to July 2025 (15 Months)

            Duties and Responsibilities:

            Provided administrative and executive support, created graphics, soc med strategies and content posting, SEO and hashtag research for profile visibility, handled bookkeeping, payroll, edited/drafted conand managed project coordination. Used RingCentral to make phone calls, follow-ups, and callbacks to request estimates for projects based on the client's renovation needs. I gathered estimates and recorded them in a Google Sheet to track which company offered the best price. I also prepared proposals using JobTread. Used QuickBooks to create and send invoices to clients. Created content for social media, including before-and-after photos, videos, and work-in-progress updates.

            Education History

            Field of Study:

            Marketing

            Major:

            Marketing

            Graduation Date:

            January 1, 2011

            Located In:

            Philippines

            License and Certification: :

            N/A


            Skills

            ADVANCED ★★★

              Administrative Skills, Executive Assistance, Graphic Design, Hootsuite, Bookkeeping,

            INTERMEDIATE ★★

              Business Management, Social Media Management, Paralegal, Outsourcing, Shopify, Graphic Design, Accounting, Bookkeeping, Virtual Assistant Skills, Executive Support, Appointment Setting, Lead Generation, B2B Marketing, B2C Marketing, Facebook Marketing, Online Marketing, Social Media Marketing, Telemarketing, Product Listing, Amazon Product Research, GraphicsLegal ConsultingCustomer ServiceAdministrative SupportSEO

            Work at Home Capabilities:

            • Internet Bandwidth: Greater than 100mbps
            • Working Environment: Private Room
            • Speed Test Result: N/A
            • Internet Type: Fiber
            • Hardware Type: Laptop
            • Brand Name: MacBook Air
            • Processor: 1.1 GHz Dual-Core Intel Core i3
            • Operating System: MacOS X

            All-inclusive Rate: USD $8.65/hr

            Michile

            Candidate ID: 528578


            ADVANCED

              Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics...

            INTERMEDIATE

              Administrative Support...

            Employment Preferences

            Availability:
            Full Time Part Time
            Preferred Timezone:
            Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time
            Hourly & Monthly Rate:
            (inclusive of service fee)

            *Plus GST for Australian Businesses

            Part Time: $USD 7.67 per hour or $USD 664.88 per month

            Full Time: $USD 8.65 per hour or $USD 1499.92 per month

            Remote Staff Recruiter Comments

            • Mich has a bachelor's degree in Entrepreneurship and has been working for almost 9 years handling and perfoming roles such as Executive Virtual Assistant, Accounting Staff, Customer Service Representative, Property Specialist, Purchasing Staff, Purchasing Officer, Product Research and Administrative Assistant working in the industries such as Real-Estate, BPO (Retail Account) and Cooperatives. She has catered to US and Australian Clients.
            • She was exposed to the following tasks:
              • Phone Support 
              • Accounting
              • Order Management
              • Invoicing
              • Purchasing
              • Data Entry
              • Amazon Seller Central Management 
              • Web Research
              • Product Research
              • Social Media Management
              • Photo Editing
              • Appointment Setting
              • B2B Lead Generation
              • Email and SMS  Management 
              • Administrative Tasks
            • She is proficient in using tools such as:
              • Oracle Netsuite System
              • Microsoft Dynamix AX
              • Amazon Seller Central
              • Monday.com
              • Hi-Pages
              • Houzz
              • QUICKBOOKS
              • XERO - 3 months 
              • Invoice2go
              • INVENTORY LAB
              • Microsoft Office Products
              • Google Docs
              • Discord
              • Slack
              • Canva
              • Keap Infusionsoft CRM
              • Shopify - 9 months
              • FB | IG | Linked In | Wordpress
            • She can start ASAP, amenable to working any shifts and open to any full-time and part-time roles.
            Predictive Index Profile - Altruist

            Strongest Behaviors
            • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
            • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
            • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
            • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
            • Teaches and shares; often working collaboratively with others to help in any capacity.
              Behavioral Summary

              Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

              A pleasant and extraverted person, Michile is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Michile gets along easily with a wide variety of people.

              Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


              Employment History

              JOINERY SERVICES FAMILY BUSINESS - Australian Client

              Industry:

              Others

              Employment Period:

              January 2023 to October 2023 (9 Months)

              Duties and Responsibilities:

              • Data Entry - updating of Lead Generation status on Monday.com
              • Encoding Leads from Hi Pages, Houzz, Insil, SMS, Shopify, Facebook and Email Leads transferred tomonday.com
              • Email and SMS Management - replying to customers messages via Email and responding via SMS
              • Lead Generation - Research on various topics.
              • Adding Products on Shopify
              • Creating Invoice via Invoice2go.com

              SOCIAL MEDIA MANAGER

              Industry:

              Property / Real Estate

              Employment Period:

              January 2023 to September 2023 (8 Months)

              Duties and Responsibilities:

              • Create Canva Designs
              • Social Media Management (FB Personal, FB Page, IG and Facebook Group)
              • Create and Send Email Broadcast to Clients

              ADMINISTRATIVE/EXECUTIVE VA

              Industry:

              Retail / Merchandise

              Employment Period:

              June 2022 to January 2023 (7 Months)

              Duties and Responsibilities:

              • Data Entry
              • Email Management
              • Inventory Management
              • Cash Flow Creation
              • Seller Central Management
              • Payroll Processing

              PRODUCT RESEARCHER VA

              Industry:

              Retail / Merchandise

              Employment Period:

              January 2022 to June 2022 (5 Months)

              Duties and Responsibilities:

              • Daily Product Sourcing of items to be soldin Amazon.
              • Search, analyze, and evaluate online suppliers and their product categories/product range, in line withthe client’s considered profit and sales targets as well as budget.
              • Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, usingvarious tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS
              • Data Entry
              • Providing good deal with client's criteria of 3$ Profit, 30% ROI, 150,000 BSR.

              PURCHASING OFFICER

              Industry:

              Others

              Employment Period:

              August 2018 to February 2020 (18 Months)

              Duties and Responsibilities:

              • Data Entry
              • Email Management
              • Online buying of Purchase Requests
              • Purchase order creation using Microsoft Dynamics AX System.
              • Monitoring of all the purchased items from the supplier (status or each ordered items)
              • Coordinates with Contractors and Suppliers about the Company's incoming Project
              • Process Supplier and Contractor Payment.
              • Supervise
              • Project implementation.
              • Evaluate Contractor and Supplier's financial capacity (getting the total assets, liabilities and owners equity)

              PURCHASING STAFF

              Industry:

              Property / Real Estate

              Employment Period:

              May 2016 to July 2018 (26 Months)

              Duties and Responsibilities:

              • Data Entry
              • Process Purchase Orders using Oracle Netsuite System
              • Evaluates Suppliers and Contractors Pre-Qualification Requirements.
              • Receiving of Suppliers Concerns (Via Telephone & Email Communication)
              • Handles Project biddings (Sends Invitation to Bid and Notice and Meeting Minutes to Supplier, Managerand CEO)
              • Preparing Supplier invoices for endorsement to the accounting department for payments.
              • Handles Pre-Bidding Conference and Technical Alignment.

              ADMINISTRATIVE PROPERTY SPECIALIST

              Industry:

              Property / Real Estate

              Employment Period:

              May 2015 to May 2016 (12 Months)

              Duties and Responsibilities:

              • Receiving of inquiries from clients and investors and assisting them in their concerns.
              • Sales and Marketing
              • Property listings, interview prospective clients, accompany clients to property site, discuss conditions ofsale, and draw up real estate contracts.
              • Preparing documents such as representation contracts, purchase agreements, closing statements, deedsand leases.
              • Saturation, Telemarketing and Manning.
              • Appointment Setting
              • Processing of Documents and Payments of Clients.

              CUSTOMER SERVICE REPRESENTATIVE

              Industry:

              Call Center / IT-Enabled Services / BPO

              Employment Period:

              October 2014 to April 2015 (6 Months)

              Duties and Responsibilities:

              • Receiving customer complaints and responding to customer inquiries.
              • Processing of Customer Orders.
              • Recording details of comments, inquiries, complaints, and actions taken.
              • Ensuring customer satisfaction.

              ADMINISTRATIVE ACCOUNTING STAFF

              Industry:

              Others

              Employment Period:

              April 2014 to October 2014 (6 Months)

              Duties and Responsibilities:

              • Assist members inquiry and updates members contribution and loanable amount.
              • Updates Journal entries and posting to the ledger.
              • Processing, Preparation and Releasing of cheque.
              • Prepares financial reports.

              Education History

              Field of Study:

              Business Studies/Administration/Management

              Major:

              Entrepreneurship

              Graduation Date:

              January 1, 2014

              Located In:

              Philippines

              License and Certification: :

              N/A

              Field of Study:

              Computer Science/Information Technology

              Major:

              Information Technology

              Graduation Date:

              January 1, 2011

              Located In:

              Philippines

              License and Certification: :

              N/A


              Skills

              ADVANCED ★★★

                Administrative Support, Virtual Assistant Skills, Oracle, Microsoft Dynamics, Amazon, QuickBooks, Xero, Microsoft Office, Google Apps, Slack, Canva, CRM, Shopify,

              INTERMEDIATE ★★

                Administrative Support

              Work at Home Capabilities:

              • Internet Bandwidth: Between 5mbps to 100mbps
              • Working Environment: Private Room
              • Speed Test Result: N/A
              • Internet Type:
              • Hardware Type: Laptop
              • Brand Name: Lenovo
              • Processor: 12th Gen Intel(R) Core(TM) i5-12450H 2.00GHz
              • Operating System: Windows 11

              All-inclusive Rate: USD $13.56/hr

              Christopher

              Candidate ID: 528245


              ADVANCED

                WordPress, HTML, Figma, Adobe XD...

              INTERMEDIATE

                JavaScript, CSS, PHP, jQuery...

              Employment Preferences

              Availability:
              Full Time Part Time
              Preferred Timezone:
              Australian Eastern Standard Time Australian Central Standard Time Australian Western Standard Time
              Hourly & Monthly Rate:
              (inclusive of service fee)

              *Plus GST for Australian Businesses

              Part Time: $USD 13.56 per hour or $USD 1175.35 per month

              Full Time: $USD 13.56 per hour or $USD 2350.70 per month

              Remote Staff Recruiter Comments

              • Christopher has been working for 17 years. He handled roles such as Product Designer, Web Designer, UX Designer, Game Developer and Graphic Designer. He has a degree in Computer Science. He gained experience in Healthcare, Food and Agriculture, Banking and IT Industries.
              • He has expertise in the following:
                • User Experience Design
                • Graphic and Visual Design
                • Web Design and Development
                • User-Centric Mindset
                • User Research and Usability Testing
                • Interaction Design
                • Rapid Prototyping
                • Search Engine Optimization
                • Data Visualization
                • Front end Development
                • Agile Methodology
                • Atomic Design Methodology
                • Wireframing
                • Motion Design
              • He optimized website loading times through performance-focused techniques. He led the implementation of responsive design principles, ensuring user experiences across various devices and screen sizes that increased Mobile user engagement. He stayed updated with the latest design trends, technologies and best practices. He pioneered the UX design thinking process for all web and mobile application development projects. He directed the end-to-end design process and managed user research, ideation, wireframing, prototyping and visual design phase. He collaborated with development and product teams and ensured integration and design concepts. He led a team of front-end developers in product deployment and ensured a flawless launch of all projects. 
              • He is exposed to the following Tech Stack:
                • Adobe Photoshop
                • Adobe Illustrator
                • Affinity Designer
                • Affinity Publisher
                • Canva
                • Adobe XD
                • Sketch
                • Figma
                • InVIsion Studio
                • Axure RP
                • Adobe Premiere
                • Adobe Animate
                • Adobe After Effects
                • Adobe InDesign
                • Google Analytics
                • HTML
                • JavaScript
                • CSS
                • SASS
                • JQuery
                • Angular JS
                • React JS
                • WordPress
                • Jira
              • He can start after a week notice and is open for Part time and Full time positions
              Predictive Index Behavioral Profile - Operator

              Strongest Behavior
              • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
              • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
              • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
              Behavioral Summary

              Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Christopher Lloyd has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

              Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Christopher Lloyd will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.


               

              Employment History

              ONLINE GAMES DESIGNER DEVELOPER

              Industry:

              Computer / Information Technology (Software)

              Employment Period:

              October 2008 to April 2010 (18 Months)

              Duties and Responsibilities:

              • I played a pivotal role in our success by strategically designing and developing a captivating portfolio of online Flash-based games, directly contributing to the company's revenue growth.
              • Through the implementation of innovative game mechanics and UI enhancements, I achieved impressive results, including a 25% increase in player retention and a 15% boost in daily active users, which translated into a more immersive and enjoyable gaming experience.
              • My ability to collaborate seamlessly with cross-functional teams ensured the on-time delivery of projects without compromising quality.
              • Additionally, my commitment to data-driven decision-making and iterative design improvements resulted in a notable 20% reduction in user-reported issues and an overall enhancement of the gaming experience.

              WEB AND GRAPHIC DESIGNER DEVELOPER

              Industry:

              Healthcare / Medical

              Employment Period:

              May 2010 to August 2012 (27 Months)

              Duties and Responsibilities:

              • I excelled in the design and development of corporate and recruitment websites, skillfully capturing and communicating the brand's core values.
              • Through strategic SEO implementation, I significantly elevated website visibility, resulting in a substantial increase in organic traffic and enhanced online engagement.
              • Furthermore, I assumed full responsibility for managing the internal SharePoint information portal, a comprehensive endeavor that led to remarkable improvements in accessibility and user satisfaction.
              • As a testament to my multifaceted skill set, I also crafted interactive Flash animations, which played a pivotal role in augmenting employee-management interactions, fostering a more dynamic and engaging work environment.

              SENIOR WEB DESIGNER DEVELOPER

              Industry:

              Computer / Information Technology (Software)

              Employment Period:

              October 2012 to May 2016 (43 Months)

              Duties and Responsibilities:

              • I spearheaded the adoption of a robust UX design thinking process, laying a strong foundation for web and mobile application projects and marking the onset of a user-centric design era.
              • My designs were pivotal in boosting user interaction, extending time-on-page metrics, and fortifying our brand identity in the digital realm.
              • In addition, I undertook the optimization of website loading times, achieving a notable 15-30% improvement in page load speed, consequently elevating user satisfaction.
              • Implementing responsive design principles played a significant role in enhancing mobile user engagement by well over 20%.
              • My problem-solving skills were put to the test, and I consistently excelled in identifying and resolving complex technical challenges, guaranteeing a seamless browsing experience for our users.
              • Staying abreast of the latest design trends was crucial to my role, and I consistently integrated this newfound knowledge into our projects, ensuring they consistently surpassed industry standards.
              • Furthermore, I introduced A/B testing methodologies, leading to a remarkable 10% increase in conversion rates for key web pages, underpinning our data-driven approach to design decisions.

              UI UX DESIGN LEAD

              Industry:

              Banking / Financial Services

              Employment Period:

              May 2016 to June 2019 (37 Months)

              Duties and Responsibilities:

              • I managed the entire design process, from inception to execution, ensuring the development of user-centric digital products that seamlessly aligned with our business objectives.
              • The establishment and maintenance of design systems were a key part of my role, guaranteeing consistency across a wide range of products and platforms.
              • One of my major achievements was the introduction of a Core UI Framework, a move that significantly streamlined our design processes and resulted in a remarkable 30% reduction in development time.
              • In our dynamic Agile environment, I excelled in cross-functional collaboration, consistently aligning designs with sprint goals.
              • Moreover, I had the privilege of leading a high-performing development team, fostering a culture of creativity and continuous learning.
              • This commitment directly contributed to a remarkable 100% success rate in product deployments.
              • My ability to adapt design workflows to Agile methodologies was instrumental in ensuring on-time deliveries without compromising quality.
              • Regular design critiques and knowledge-sharing sessions that I implemented not only enhanced design quality but also expedited development cycles.
              • Above all, I championed a user-centric approach that led to a notable 20% increase in user satisfaction for internal applications, thereby enhancing the overall user experience.

              DIGITAL PRODUCT DESIGN LEAD

              Industry:

              Agricultural / Plantation / Poultry / Fisheries

              Employment Period:

              June 2019 to September 2023 (51 Months)

              Duties and Responsibilities:

              • In my role, I've achieved notable milestones, such as increasing user satisfaction by 15% through accessibility enhancements, particularly benefiting individuals with disabilities.
              • I optimized the onboarding process, resulting in a 30-40% reduction in the time new users needed to become proficient, ultimately boosting their productivity.
              • My commitment to in-depth user research and iterative design changes led to a remarkable 25% improvement in user satisfaction scores. Additionally, I played a pivotal role in facilitating design reviews, enabling us to incorporate feedback and data-driven insights for continuous improvements.
              • My responsibilities encompassed the entire design process, from initial research to comprehensive testing, always with a focus on delivering user-centric experiences.
              • Through close collaboration with development teams, I successfully contributed to a 15% reduction in development cycles.
              • I further supported the team's growth and skills enhancement through mentoring and the organization of UX workshops, fostering a culture of continuous improvement that significantly elevated overall user satisfaction levels.

              Education History

              Field of Study:

              Computer Science/Information Technology

              Major:

              Computer Science

              Graduation Date:

              March 17, 2005

              Located In:

              Philippines

              License and Certification: :

              N/A


              Skills

              ADVANCED ★★★

                WordPress, HTML, Figma, Adobe XD, UX Design, UI Design, Wireframing, SEO, Web Design, Adobe Flash, Adobe Photoshop, Adobe Illustrator, Agile Software Development, Image Conversion, Flash Game Development, CMS, WordPress Theme Customization, Sketching,

              INTERMEDIATE ★★

                JavaScript, CSSPHPjQueryAdobe After EffectsGame Design

              Work at Home Capabilities:

              • Internet Bandwidth: Between 5mbps to 100mbps
              • Working Environment: Private Room
              • Speed Test Result: https://www.speedtest.net/result/16920643582
              • Internet Type: Fiber
              • Hardware Type: Laptop
              • Brand Name: Apple
              • Processor: Intel Core i7
              • Operating System: MacOS X

              *includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

              **Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.