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• Ensure accuracy, completeness and on time reporting of Financial statements of clients through XERO and QBO

• Ensure accuracy of Financial Records from recording to Management reporting
• Ensure compliance to tax filing and payments and government requirements
• Managing Human Resource and Admin responsibilities of the organization

• Ensure completeness of financial record and financial reporting
• Compliance with all government filings and tax payments

• Xero Accounting
• General Accounting
• Cash Flow
• Prepare budget forecasts
• Preparing and publishing financial statements
• Comply with financial policies and regulations
• Participate in the regular meeting

• Checking the availabilities of their medication in different pharmacies.
• Verifying their prescriptions.

• Assisting the students and instructor to access the website and do their assignments.
• Helping the customer to check their network service.

• Took inbound calls and provided first call resolution
• Technical Support
• Billing and Customer Retention
• New Products and Services Roll Out

• Order Fulfilment / Purchase Order Management
• End-to-end Supply Chain
• Sales Support
• Product Specialist
• End-to-end Customer Service
• Process Documentation
• Reports Generation

• SME, Process Improvement
• Consultant, Business Continuity Plan

• Coach, Performance Improvement/Development
• Officer, First Level Escalations
• Lead, Echo Training
• Facilitator, Monthly Operations Meetings
• Trainer, New Hire Development Plan

• Client support for current and new products and services
• Support New Client On-Boarding
• Data and record management and maintenance
• Sales and Marketing
• Create Process Documentation and Improvement
• Reports Generation
• Collaborated with other departments to provide customer solutions

• Document order entry and resolution in Salesforce.com (SFDC).
• Order Processing (Masters of SAP system and processes)
• Daily Team Operations (Workload Capacity and Admin Tasks)
• Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
• Lead Learning Development and Team Performance
• Calendar Management

• 100% Completion Rate of Process Documentation
• 100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
• Salesforce Macros (Time Savings: 26-87%)
• Salesforce Individual & Team Productivity Dashboard
• Salesforce Case Distribution Automation (Time-Savings: 97%)
• Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
• Process Certification (Result: 100% Onboarding)
• Lead Operational Excellence and Client and Team Monthly Meeting
• Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)

• Designing and implementing Development Operations standards around all major assets
• Participating in Architecture Reviews and Security audits
• Contributing to the improvement of development operations processes
• Work with the product team to ensure that requirements are clearly defined
• Work with all areas of the business to ensure that the goals and objectives of the company are met

•  Setups and implements IBM Cognos TM1 Production Server
• Performs server’s system and network monitoring
• Facilitates Server’s connectivity in the Oracle databases
• Facilitates testing of reports (UAT) 
• Facilitates the upgrade and migration of SAP Business Objects Production and Development Server in Red Hat Enterprise Linux platform
• Secures server’s connectivity to Sybase ASE database
• Performs testing of Universe and WEBI creation 
• Facilitates migration of IBM Cognos TM1 server
• Performs testing of Cube, Dimension and Element creation using Turbo Integrator 
• Facilitates the setup and implementation of Business Objects Production & Dev Servers
• Performs setup and management of clients and its connection to the BOBJ Servers
• Performs testing of Universe and WEBI creation

• Build Infrastructure from Scratch Accomplishments:
  •  IPLC (Point to point connection from China to Ortigas Data Center)
  •  Build Data Center (Ortigas Main Office)
  • IT infrastructure (LAN, WLAN, LAN interconnection for 3 Offices in Ortigas, Point to point connection Ortigas and Baguio office)
  • 5 Leased lines, 2 DSL, Firewall (Fortinet), Cisco Routers and Switches, VLANs
  • Active Directory with 300+ Computers and 300+ Users, FTP Server with 2000+ users, File server, Backup, Storage Management, Disaster and Recovery Management, Service Continuity Management
  • Inventory and Asset Standards (Asset and Financial Management)
  • Incident and Problem Management, SLT and SLA, Configuration Management, Change Management
  • VMWare, VPN Server & Client connections and Remote Support and Ticketing System
  • Video Conferencing (China, Ortigas and Baguio) 3. Build Baguio Office
  • IT infrastructure (LAN, WLAN, Point to point connection Baguio and Ortigas)
  • 2 Leased Lines, Firewall
  • Active Directory with 100+ Users, File Server 4. VPS (Virtual Private Server) implementation 5. Site to site VPN Connection Ortigas and Baguio Offices Project Management Roles and Responsibilities
  • Helps the in directing and getting senior management’s approval for a project.
  • Facilitates in starting, initiating and developing a project brief and plan and secure authorization. Identifies project schedule and budget.
  • Controls project stages, secures project is on time and on budget. Generate end stage report, next stage plan and exception plan
  • Manages deliverables and stage boundaries, creates work packages and summarizes completed work packages. Seeks authorization to proceed every stages of a project.
  • Closes a project, premature close, creates closure recommendation, end of project results, and authorizes project closure and

•  Leads the Cloud Services and DevOps Team
• End to end client deployment and support for company  Cloud Services
• Responsible for the up-time of the cloud (AWS) infrastructure platform supporting core business infrastructure
• Build infrastructure as Code using Ansible and Cloudformation
• Deploy containerized app (Docker and Kubernetes) using Rancher and Helm charts
• Design and implement cloud services support operations
• Day to day engagement with onshore cloud services team, end users, technical leads, all levels of management and 3rd parties in the areas of continuous deployment; the translation of requirements and in ensuring solutions are fit for implementation and purpose.
• Perform real time monitoring and system health checks.
• Investigate, resolve or escalate system issues.
• Delivery daily health checks.
• Contribute to enhancing existing health checks and processes across the IT environment and application deployment tasks.
•  Undertake analytical assignments on areas of operational difficulty and critical need.
• Ensure compliance with IT security and build standards.
• Provide input to trend analysis on the quality and availability of the managed environments.
• Manages AWS Infrastructure (Prod, UAT, DEV, etc.).
• Manages multiple AWS accounts.
• Cost management for all AWS accounts.
• Initiates and contributes in automating/simplifying repetitive task

•  Responsible for the uptime of the infrastructure platform supporting core business Infrastructure.
• Hands on role with responsibility for daily support tasks, delivering health checks and monitoring tools (Splunk, App Dynamics, UIM Nimsoft)
• Day to day engagement with their onshore infrastructure team, end users, technical leads, all levels of management and 3rd parties in the areas of continuous deployment; the translation of requirements and ensuring solutions are fit for implementation and purpose.
• Perform real time monitoring and systems health checks.
•  Investigate, resolve or escalate systems issues.
• Delivery daily health checks.
• Contribute to enhancing existing health checks and processes across the IT environment and application deployment tasks.
• Undertake analytical assignments on areas of operational difficulty and critical need.
• Ensure compliance with IT security and build standards.
• Provide input to trend analysis on the quality and availability of the managed environments.
• Manages 2000+ servers (Physical and Virtual)
• Manages data centers and three vCenter infrastructure.
• Manages Citrix infrastructure.
• Automating and simplifying manual and repetitive tasks.
• Manages Windows and linux servers such as Active directory, DNS, etc.
• Maximizes simplicity and manageability of infrastructure using Puppet, Chocolatey and other tools.
• Manages Cisoc AP, switches, router and firewalls.
• Manages windows and linux patching and deployments.
• Manages AWS Cloud Infrastructure such as EC2, S3 bucket, security groups, and Route53.
• Transforms and accelerate the way organizations develop, deploy, monitor, and maintain applications.
• Focuses on application reliability and performance at scale.
• Fixes application issues in production, ensuring that minor errors don't cause a major business problem

• Manages citrix infrastructure, citrix director, update citrix image/vdisk.
• Create scripts for task simplification and automation.
• Monitors and manages 1000+ servers, server services and network devices.
• Responsible for the administration and level 1 to level 3 management and support for the Oberthur infrastructure and its core components such as WAN, Active Directory, Exchange, Sharepoint, Communicator, AX Dynamics, Remote Desktop Services, Citrix XenApp Delivery Services, Clustering etc.
• Provisioning, deploys and manages Windows 2003, 2008, Solaris and Linux servers in VMware vCenter
• Implements and review IT security policies (compliance, virus removal, unauthorized software removal, proxy whitelisting/block listing)
• Performs system housekeeping (account and file system management, event logs, patch management, etc.)
• Performs internal and external vulnerability and firewall audit.
• Provides day-to-day operational supervision in a 24x7x365 Global enterprise-class infrastructure.
• Ensures maximum availability for all hosted environments by leveraging VMware, Veeam backup, BackupExec and other tools.
• Plans, executes, evaluates, and coordinates Incident and Problem Management, Service Delivery Management, Change Management, Disaster Recovery, Business Continuity and Availability Management.
• Installs and configures Development and Production Web Servers (Apache/IIS), Database Servers (MS SQL Server) and Application Servers running 3rd party and in- house software.
• Task automation via powershell scripting
• Manages Virtual Firewalls and performs Server hardening.
• AWS Proof

• Secures, manages and monitors availability of all company servers (AD, HRIS, File Server, FTP Server etc.).
• Implements, audits and update policies in company’s FortiGate 300A, 240D, 200B and 80C Firewall.
• Responsible for the administration of AD, DHCP, DNS, Application, HRIS and file servers.
• Manages and configures network printers/scanners/copier.
• Facilitates level 1 to 3 network, hardware and software support.
• Maintain account, server and firewall logs and disaster recovery management.
• Coordinates with hardware and software vendors and ISP.
• In-charge of outsourcing IT resources in setting up 51Talk’s Manila office.
• Manages outsourced IT resources through task delegation and ensures SLA are met.
• Addresses operational issues and concerns in a timely fashion
• Ensures operational excellence and excellent customer services.
• Oversees operational budget, costs, risks and audit activities.
• Evaluates current operational strategies and recommends improvements.
• Generates operational reports for management as n

•  Secures uptime of all company servers (Email, Oracle Financials, etc.).
• Manages company’s DNS server, webmail server and spam using IronPort C150.
• Manages and update policies in company’s FortiGate 300A Firewall
• Manages and configures network printers/scanners/copier.
• Facilitates end-user network, hardware and software support.
• Performs daily and weekly backup of company’s important data to tape drives using Veritas Net Backup.
• Secures the access to the servers in the data center.
• Maintain and support the DTI BNRS Server and performs helpdesk support.
• Assist Operations Manager in supervising daily operations of organization.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence & excellent customer services.
• Oversee operational cost, risk and audit activities.
• Coordinate with General Manager in different operational issues and promotional activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.

• Performs hardware, software and network upgrades using MS Windows 2003 Enterprise Edition based network.
• Responsible for implementing and maintaining system security and configurations of the four (4) company servers while providing IT support which includes planning, software and hardware configuration.
• Plans, setups, implements and manages network design, configuration and topology in a combined wired and wireless network.
• Setups and manages wireless router and Wireless Access Points (WAP), DHCP server, DNS server, Proxy server, Exchange server, Firewall and Active directory.
• Manages company web mail server (e.g. user account and mail forwarders).
• Creates and manages virtual systems such as VMWare Server, VMWare Workstations and MS Virtual PC.
• Plans, implements and manages files and data backup and recovery systems.
• Studies, evaluates, and recommends new software and hardware that are essential for the company’s need.
• Reviews and revises company’s IT policies.
• Installed and configured more than 40 facility workstations/laptops while providing IT support to all end users to ensure efficient system usage.
• Provides quarterly audit of hardware and software upgrades and changes.
• Manages and supervises support team by scheduling tasks and assignments to team members
• Orients new employees for the company’s IT policies.
• Setups and migrates IBM Cognos TM1 server and Business Objects Production server for the company’s client facilities.
• Installation of Business Objects in a Windows and Linux environment

•  Setups hardware and software upgrades of the main office and all branches in Luzon.
• Responsible for desktop, printer, network and application support in the main office as well as branches in Metro Manila and provinces.
• Setups server and teller’s workstations in different branches in the Metro and Luzon.
• Reports problems encountered, and solutions made.
• Setups backup systems to all essential files and data of the company.
• Setups emails (MS Outlook) and printers with user security.
• Supports branches remotely.

• Provided assistance to U.S. and Canadian customers regarding their Amazon orders, ensuring timely resolution of inquiries and issues.
• Delivered high-quality support by addressing concerns related to shipping, tracking, returns, and product inquiries.
• Maintained customer satisfaction through effective communication and problem-solving skills.

• Tasked for email marketing using MailChimp and ConvertKit; created landing pages using those.
• Created graphics using Canva and Adobe Photoshop and edited videos using Adobe Premiere Pro.
• Generated captions for social media posts using ChatGPT and Hootesuite. 
• Scheduled social media posts using Buffer, Planable, Hootesuite, and Facebook Business Suite. 
• Created websites and edited web pages through Wix.
• Works here: https://drive.google.com/drive/folders/1gjIfglKHdgHUnMXkENkn9gJ43WEzJ0kq?usp=sharelink_ 
• Created forms using Typeform and Fillout.

• Edited Social Media Reels (TikTok, Instagram, Facebook) for different small businesses such as real estate, immigration business, construction skills training, gyms, restaurants, salons, and more.
• Used Adobe Premiere Pro as the main video editing tool but also used Adobe After Effects and DaVinci Resolve.  
• Edited graphics through Canva and Adobe Photoshop. 
• Edited and created web pages through Wix. 
• Scheduled videos and posts through Later and generated captions for them using ChatGPT.

• General administrative task
• Reporting 
• Sales and Marketing

• Escalation Team
• QA Monitoring
• Conduct SMART Coaching
• Reporting 

• Handling Team 
• Conduct SMART Coaching 
• Reporting (KPI's)
• SLA Report

• Manage Inbound and Outbound calls
• Provide Travel info to customers
• Handle a Team as Subject Matter Expert

• Computing Daily ROI June 10, 2018 to August 15, 2020, September 5, 2020 to February 12, 2021 and Total ROI Travel Account Media Buyer
• Create and Launch Ads on Facebook
• Monitor running ad campaigns - kill or scale active campaigns based on metrics
• Test different creatives (images, headlines & post text)
• Calculate daily and lifetime ROIs

• Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

• Digital Marketing and Customer Relations Management.
• Marketing campaign creation
• Appointment setting
• CRM Management

• Facilitates online learning for foreign students. Creates realia and lesson memo.

• Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

• Bookkeeping and Tax Compliance

• Worked closely with the CEO in developing social media contents.
• Assisted in developing concepts and related articles for their website development
• Performed administrative and marketing tasks

• Managed, updates client’s product inventory, product images and prices of online store through Shopify and WordPress
• Submits monthly report of competitor’s prices
• Handled the marketing and advertising through contacting popular bloggers and promote website content.
• In-charged of managing social media accounts, content and upload.
• Acted as the main customer service support for customer inquiries and returns.
• Responsible for updating accountancy work through Xero from managing and securing invoices to reconciliation
• Prepared meeting agenda and minutes for weekly meeting.

• Social media marketing - creating content and captions, posting and advertising
• Website management - align social media content with their Wix website, including special offers
• Email marketing - creating and aligning content through email marketing campaigns using Mailchimp or Wix
• Ad hoc design work using Canva
• Marketing intelligence - monitor competitor marketing activities, conducts competitor analysis and the like
• Propose social media marketing strategies to increase brand awareness

• Monitored various Amazon promotional deals, including Lightning Deals, Best Deals, and Deal of the Day.
• Listed flash deals to ensure they meet Amazon's standards, including accurate product information, images, and pricing.

• Managed online campaigns, effectively driving brand awareness and opening multiple store branches.
• Increased monthly sales revenues through social media postings and ad. 
• Designed and created their website and e-commerce store.

• Supervise the cafe
• Manage sales inventory, filing, documentations
• Generate checklist of products and managing staff duties

• Promote the quality of the land
• Gain more clients and reached the company's goal
• Be a competitive and aggressive real estate agent

• Accommodate clients with their requirements
• Customer service and merchandising
• Provide products in their highest standard

• Inspect the quality of the food on the basis of food and safety hygiene
• Ensuring food safety, security, and sanitation systems
• Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

• Virtual Assistance
• Graphic Design
• Training
• Admin tasks

• Email Management
• Video Editing
• Kajabi, Graphic Design (Canva)
• Admin tasks

• Email Marketing
• Email Management
• Project Management
• Website Management
• Social Media Management
• Graphic Design
• Client Communication
• Admin tasks

Customer Engagement & Sales:

• Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
• Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
• Handle objections and provide tailored solutions to meet customer needs.
• Close sales opportunities with potential leads provided by the client or generated independently.

Lead Generation & Prospecting:

• Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
• Maintain a consistent pipeline of leads and ensure timely follow-ups.
• Collaborate with the client to refine targeting strategies for maximum conversion.

• Process payments, invoices, and orders accurately using the client’s designated programs and systems.
• Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
• Ensure compliance with data accuracy and confidentiality standards.

Reporting & Administrative Support:

• Prepare regular sales activity reports, performance metrics, and market feedback.
• Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
• Provide feedback on customer trends and potential areas for business improvement.

• Work closely with the client’s team to align sales strategies with overall business objectives.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
• Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

• Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
• Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
• Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
• Provided clear and accurate information regarding products, services, and promotions.
• Documented customer interactions, ensuring accurate records for follow-ups and account management.

• Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
• Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
• Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
• Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
• Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

• Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
• Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
• Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
• Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
• Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
• Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
• Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

• Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
• Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
• Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
• Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

• Managing Junior and Entry Level Web Developers and Designers Performance Level based on the standard of the Company
• Teaching and Training Junior and Entry Level Designers
• Developing and Creating client websites dynamically using WordPress as CMS, and MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• The migrating website from the Development server to the Client's own hosting
• Provider Editing Photos and Images for the clients Enhancing photos
• Creating Basic SEO, Meta tags, and Google Analytics.
• Creating and maintaining Google Webmaster tools

• Developing and creating client website dynamically using WordPress as CMS, MySQL as database.
• Developing and Creating Client E-commerce website
• Maintaining Clients Website with revision and other tasks assigned to us
• Migrating website from Development server to the Client own hosting Provider
• Editing Photos and Images for the clients / Enhancing photos
• Creating Basic SEO, Meta tags, Google Analytics.
• Creating and maintaining Google Webmaster tools

• Creating a customized theme for the companies products like Mirrors and TV.
• Modify theme and plugins based on the client request.
• Server management tasks. Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

• Creating a LearnDash Management System
• Responsible for Website Maintenance and Updates of all Wordpress Websites
• Responsible for WooCommerce updates for Sales and Invoice Related Issues on ECommerce Websites
• Modify theme and plugins based on the client request.
• Migrating website from Development server to the Client own hosting Provider 
• Server management tasks.
• Monthly website maintenance.
• Other website related tasks assigned on the day to day basis.

•  Created a customized WordPress theme for the Company
• Responsible for Website Maintenance and Updates of all WordPress Websites
• Migrating the website from the Development server to the Client's own hosting Provider
• Server management tasks and maintenance using Cpanel
• Creating a wide range of graphics and layouts for product illustrations, and websites with software such as Photoshop and Canva.
• Developing social media content plans that are consistent with the company’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Managing daily social media posts.
• Communicating with social media followers, including responding to queries in a timely manner.
• Using analytical tools such as Google Analytics, GoogleMy Business, SEMRUSH, and Facebook Insights to monitor and evaluate the company’s social media presence and performance.
• Preparing monthly reports on social media marketing efforts.
• Monthly website maintenance.
• Other website-related tasks assigned on the day to day basis.

•  Designing and developing the website’s architecture as well as building new features and functionalities
• Building and implementing new themes
• Establishing and guiding the website’s architecture
• Ensuring high performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Building the website front-end and conducting website performance tests
• Handling the backend of the website, including database and server integration
• Using Photoshop for editing graphics and images for websites with software such as Photoshop and Canva.

• Design and implement high-converting marketing funnels using tools such as Clickfunnels and HighLevel. 
• Develop, build, and maintain websites and eCommerce stores in Shopify and WooCommerce.
• Manage online course platforms with content setup, SEO optimization, and email tool integration.
• Integrate and automate email marketing campaigns using ActiveCampaign, Infusionsoft, and other tools.
• Set up and configure Google Analytics, keyword research, and implement technical SEO best practices.

• Create and maintain webpages using a CMS platform, ensuring content is accurately applied and designs are accurately translated into functional webpage layouts.
• Utilize tools such as WYSIWYG editors and drag-and-drop webpage builders to build and customize web pages.
• Upload, organize, and locate content, including images, videos, text, and resources, from the Media Library, other tools/sites, and the Digital Asset Manager.
• Collaborate with team members to ensure alignment with website functionality, SEO, UX/UI, and design goals.