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• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Responsible for the processing, assessment and issuing of Letter of Offer and eCoEs within agreed turnaround timelines in line with ALG Admissions procedures and standards.
• Responsible for liaising with Academic on RPL/CT application, communicate outcome to students in a timely manner and take appropriate action as per ALG Admissions procedures and standards.
• Providing prompt and accurate response to queries from education agents and students via available channels and not limited to telephone and emails.
• Taking appropriate actions to follow-up and ensure students fulfill required conditions before commencement of their course.
• Maintain accurate and detailed student records on RTOM, PRISMS and other databases in accordance with Admissions processes.
• Ensure uploading of relevant and legible supporting documentation and evidence into RTOM
• Actively contribute to the identification of continuous improvement opportunities for the ALG Admissions processes through liaising with relevant stakeholders.
• Manage key administrative processes throughout the student lifecycle
• Understand policies and apply to relevant student cases
• Work with internal stakeholders to support finalising the administrative processes

• Appointment setting
• Cold-calling

• Responsible for documentation of handled cases by the firm.
• Tasked to retrieve and searched data necessary for cases being handled.
• Responsible for handling papers of multi-level marketers.

• Responsible for support tasks and assistance in various HR functions including but not limited to recruitment and hiring, compensation and benefits, payroll and timekeeping, training and organizational development, and personnel monitoring.
• Responsible for handling papers of requirements and documents of all employees.

• Communicate clearly and provide timely resolutions.
• Responsible to deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet and handles a group of agents in a given team

• Provide all deliverables and metrics on a daily, weekly, and monthly basis
• Billing support, customer service support and escalations
• Maintain accurate records across all metrics.
• Manages multiple concurrencies (10-15windows, or more) effectively.
• Handle email correspondence via KANA and Kustomer.
• Inbound and Outbound calls to clients.

Tools used:

• Oracle and Livehelp (quite similar to Zendesk) - platforms to assist customers via chat (SMS, FB and Twitter)

• Coordinating with clients
• Take care of time-consuming tasks and work as Assistant to the Loan Originator.
• Remotely ensure that business is in great shape.
• Leverage time by email management and related tasks.
• Hitting the deadlines of any assigned tasks.
• Responsible for requesting and managing payoff,  projects, and related documents needed by loan officers.
• Communicates clearly with financial institutions
• Manage CRM (Zoho) and email correspondence to the clients.
• Manage client's email business and personal
• Manage client's social media account

• Managed email correspondence and provide customer support through chat services, ensuring prompt and professional responses.
• Booking management and CRM updates: Updated and logged all bookings, sheets, and customer relationship management (CRM) system, ensuring accurate and up-to-date information.
• Calendar Management: Responsible for maintaining and updating the calendar with all bookings, ensuring efficient scheduling and coordination.
• Expense tracking: Maintained an organized and detailed expense log, ensuring accurate record-keeping and facilitating financial analysis.
• Payroll processing: Managed the payroll process, ensuring accurate and timely payment to employees.
• Partner invoice follow-up: Coordinated with partners to follow up on outstanding invoices, ensuring timely payments and fostering positive business relationships.
• Listing creation and management: Created and managed listings on Handies, Map, and the company website, optimizing visibility and attracting potential customer
• Payroll (money transfers and deposits)

• Sending emails, Messenger messages to prospect clients.
• Replying to inquiries
• Answering queries and Presenting project details to the clients via Zoom
• Organizing the inbox by adding labels and moving to designated folders and more.
• Follow-up on Prospect clients and warm Leads

• Sent daily report to the manager.
• Encoded and updated data and activities in the company's spreadsheet.
• Coordinated with Team leaders and Site Engineer for the week's site activity.
• Scheduled meeting with Manager and Project Engineers. 

• Managed and Helped agents to meet their KPI.
• Took over agents call when customer asked for supervisor.
• Created agent's schedule.
• Reported to the Operations Manager directly.
• Conducted coaching sessions with agents and discussed what needs to improve and maintain.

• Scraped Leads by category and estate using Instant Data Scraper Chrome Extensions.
• Cleaned the leads database for any duplicates and inactive email addresses
• Maintained and organized leads scraped from Yellowpages.com.au
• Checked websites and other sources for any missing information

• Engaged with Social Media Followers by responding to posts comments.
• Replied to inquiries sent directly to Xcel Hub's Facebook page.
• Managed transactions such as sales and registrations of online course students.
• Organized the inbox by adding labels and moving to designated folders.
• Assisted in getting more engagements and improve the online presence of our Facebook Page

• Created the Business Page.
• Optimized the page.
• Created/Scheduled posts for brand visibility and lead generation.
• Managed and Answered customers queries.

• Creating Contents and Monitoring Engagements and Reach of the Business Page
• Replying to inquiries
• Scheduling Value Contents for Brand Awareness
• Crafting Marketing Strategy for Lead Generation
• Organizing the inbox by adding labels and moving to designated folders and more.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Doing outgoing calls for customer that is reluctant payer for their monthly Telecom subscription
• Sorting paperwork for legality just in case customer run for their monthly dues

• Phone support for orders and Troubleshooting for Toll device ID
• Over the phone orders and shipping security
• Providing Audio and Visual support & Samsung IT products control and provide management assistance
• Oversaw and assisted Team's monthly performance

• Checking paperwork from Patient's Doctor before processing order
• Answering phone calls from Patient
• Processing back end orders and shipping
• Discussing copay for Medicaid and Medicare insurance

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
• Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
• To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
  This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

• Work closely with clients to understand their needs and deliver tailored design solutions.
• Brainstorm and develop innovative design concepts that meet project goals.
• Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
• Incorporate client feedback and make necessary revisions to achieve desired outcomes.
• Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
• Stay updated on design trends and industry developments to ensure relevant and competitive designs.
• Provide creative ideas and suggestions to enhance overall project quality and effectiveness
• Handled the following projects:
  • Grind for profits
  • Sinangag Express
  • Tutupad ka COOP
  • Believe Peace Project
  • 3rd Asia Pacific Karatedo and Kubudo
  • DSM Nutrition Products Philippines

• Identifying and sourcing winning products for my client's dropshipping business.
• Managing product pricing to ensure competitive and profitable margins.
• Writing compelling and accurate product descriptions to attract and inform potential customers.
• Enhancing product photos to improve visual appeal and drive sales.
• Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
• Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
• Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

• Reaching out to customers who have purchased our product to check on their experience and usage.
• Noting their concerns and addressing any technical issues they may have with the product.
• Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

• Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

• Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

• Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

• Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

• Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

• Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

• Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

• Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

• Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

• Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

• Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

• Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

• Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

• Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

• Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

• Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

• Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

• Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

• Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

• Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

• Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

• Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

• Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

• Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

• Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

• Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.

• I supervised the work-from -home teachers.
• I do call/class listening weekly and have one on one coachings.
• I provide weekly and monthly evaluation of all the teachers.
• I also handle the recruitment of teachers from initial interview, demo classes and final interview.
• I do the trainings for the newly-hired teachers.

• Book, modify, and cancel hotel reservations for customers, ensuring accurate and timely processing.
• Provide exceptional customer service by addressing inquiries and resolving issues related to reservations.
• Upsell additional hotel services and future reservations to enhance the guest experience and maximize revenue.
• Maintain a thorough knowledge of hotel offerings, rates, and promotions to effectively assist customers.
• Process payments and ensure accurate billing for reservations.
• Update and manage reservation systems to reflect real-time availability and customer preferences.
• Collaborate with hotel staff to ensure seamless guest experiences from booking to check-out.
• Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.
• Stay informed about industry trends and competitors to provide valuable insights to customers.
• Participate in training and development opportunities to enhance sales techniques and customer service skills.

• Provide quality customer service to customers 
• Basic technical assistance to customers who are having troubles with the service
• Sending replacement for damaged items
• Processing payment for users
• Balancing of account (overcharges)
• Upselling additional services

• Provide quality customer service to debit card users
• Balancing of account ( looking for missing amounts)
• Reporting debit cards as lost or stolen
• Activating and closing accounts

• Reach out to property owners to introduce the company’s interest in purchasing their property.
• Offer a clear overview of the purchase process and address any initial questions or concerns.
• Qualify leads by identifying property owner interest and suitability for the company’s acquisition goals.
• Gather essential property information and owner details to assess lead quality.
• Accurately record all interactions and details in the CRM for effective tracking.
• Schedule follow-up calls with the sales team for interested or qualified leads.
• Meet daily or weekly call quotas to support lead generation and acquisition targets.
• Provide management with insights on call outcomes, lead quality, and trends in homeowner interest.
• Maintain knowledge of the company’s acquisition process and real estate market trends to answer basic inquiries.
• Re-engage previous leads with follow-up calls to nurture potential opportunities.

• Conduct outbound cold calls to potential leads within the probate real estate market.
• Identify and qualify prospects interested in selling inherited or probate properties.
• Engage leads with professionalism and empathy, understanding the sensitive nature of probate sales.
• Gather essential property and seller information to assess lead viability.
• Track and update lead information in the company CRM, ensuring accurate and up-to-date records.
• Schedule appointments for follow-up calls or meetings with the acquisition team.
• Meet daily or weekly call quotas to achieve lead generation targets.
• Provide regular feedback to management on call outcomes and lead quality.
• Maintain knowledge of probate real estate processes and company services to address lead inquiries.
• Follow up on previous leads to re-engage potential clients and build relationship

• Teach engaging English lessons tailored to each student’s level and goals.
• Monitor student attendance, participation, and report any issues to SpeakUp.
• Regularly assess student performance, providing constructive feedback and completing progress reports.
• Customize teaching materials to suit individual or group needs.
• Document student achievements and areas for improvement in progress summaries.
• Be responsive to student questions and adapt to their learning styles.
• Participate in professional development workshops to stay updated on teaching methods.

• Accurately input and update data into the company’s database and management systems.
• Review and verify data for accuracy and completeness before entering it into the system.
• Maintain organized records of data entry activities, ensuring easy retrieval and reference.
• Perform data quality checks to identify and correct discrepancies or errors in the data.
• Assist in the preparation of reports by compiling and analyzing data as needed.
• Respond to data-related inquiries from team members and management, providing support as necessary.
• Follow data management policies and procedures to ensure compliance with company standards.
• Collaborate with other departments to gather required data and streamline data entry processes.
• Maintain confidentiality and security of sensitive information while handling data.
• Participate in training and development activities to enhance data entry skills and software proficiency.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

• Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention.
• Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication.
• Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
• Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
• Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
• Close deals and establish strong business relationships with clients.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Invoice disputes
• Outbound call for outstanding invoices
• Update clients tracker
• Data entry
• Sending outstanding invoices through email
• Invoice process
• Collect and process payments