- Candidate has more than 8 years of experience in the BPO industry.
- He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
- Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
- His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead.
- He gained experience in:
- Customer Support
- Sales (Inbound/Outbound)
- Appointment Setting
- Lead Generation
- Cold Calling
- He is knowledgeable in tools such as:
- Podio
- Slack
- SalesForce
- CRM
- Ringcentral
- Netsuite
- Avaya
- PDA Software
- Convoso
- Skype
- Rest Software
- Microsoft Applications
- He can star immediately
Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/
Strongest Behaviors:
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary:Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.
With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.