Hire World-Class, High Performing, Vetted Chat Support Agents.
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• Candidate has more than 8 years of experience in the BPO industry.
• He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
• Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
• His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
• He gained experience in:
  • Customer Support
  • Sales (Inbound/Outbound)
  • Appointment Setting
  • Lead Generation
  • Cold Calling
• He is knowledgeable in tools such as:
  • Podio
  • Slack
  • SalesForce
  • CRM
  • Ringcentral
  • Netsuite
  • Avaya
  • PDA Software
  • Convoso
  • Skype
  • Rest Software
  • Microsoft Applications
• He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.

• Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
• He has working exposure with different industries like contact center, and staffing companies 
• He has worked with hiring for requirements based in the Philippines and in US 
• He is skilled in doing variety of recruitment task which include
• Analyzing job requisitions 
• Doing talent pipelining 
• Sourcing for candidates 
• Doing pre screening and resume screening 
• Conducting initial interview
• Endorsing candidates to hiring managers 
• Creating sourcing strategies and planning 
• Generating recruitment reports