Maximise Your ROI: Onboard Remote Business Service Providers to Streamline Operations and Accelerate Growth

Versatile, experienced business service professionals trained to handle specialised operational, administrative, compliance, and corporate functions.

By submitting this form, you agree to receive SMS or phone communications from Remote Staff, Inc. Message & data rates may apply. Reply STOP to opt out.

Maximise Your ROI: Onboard Remote Business Service Providers to Streamline Operations and Accelerate Growth

Versatile, experienced business service professionals trained to handle specialised operational, administrative, compliance, and corporate functions.

By submitting this form, you agree to receive SMS or phone communications from Remote Staff, Inc. Message & data rates may apply. Reply STOP to opt out.

Why Hire Remote Business Service Providers?

Stop letting operational bottlenecks stall your business momentum, overpaying for domestic corporate consulting fees, or stretching your internal leadership team thin across routine administrative and compliance tasks.

We match you with skilled remote business service specialists capable of managing operational workflows, research, reporting, and process management without the high overhead costs of local Australian corporate hires.

  • Check Operational & Workflow Efficiency: Skilled in process mapping, standard operating procedure (SOP) documentation, project management, and operational audits.
  • Check Business Systems Proficiency: Experienced in leading enterprise management tools like Salesforce, HubSpot, SAP, Monday.com, Asana, Jira, and Microsoft 365.
  • Check Compliance & Research Expertise: Proficient in vendor management, corporate reporting, market research, risk assessment, and policy documentation.
  • Check Availability During AEST / AWST Business Hours: Accustomed to aligning with Australian corporate culture, business hours, and seamless cross-team communication protocols.
  • Check Rapid Operational Scale-Up: Streamlined recruitment process ensures pre-vetted corporate specialists are integrated into your workflows within 7 to 14 days.
  • Check Substantial Overhead Savings: Slash operational labour and administrative expenses by up to 70% compared to local Australian hiring markets.

What You Get

Every Business Service Provider you onboard through Remote Staff provides:

  • Verified professional backgrounds with proven track records in business administration, process improvement, or corporate support roles.
  • Hands-on expertise across business analytics, vendor correspondence, workflow optimisation, and executive reporting.
  • Clear, professional communicators who collaborate smoothly using Slack, Microsoft Teams, Zoom, and enterprise portals.
  • Full administrative backing: complete international HR management, payroll compliance, and a dedicated replacement guarantee.
  • Flexible staffing models: scale with a single specialist for targeted operational projects or build a full back-office business operations squad.

Business Service Providers for ANY Industry Sector!


Operational Scoping & Process Alignment
Define your business objectives, target operational workflows, platform requirements, and key performance metrics.


Candidate Selection & Vetting
Assess a curated shortlist of pre-screened business service professionals, evaluating their past corporate experience, problem-solving skills, and industry compatibility.


Systems & Workflow Integration
Securely onboard your chosen business specialist into your enterprise management platforms, communication channels, and internal databases.


Daily Operations & Process Execution
Delegate routine compliance checks, SOP creation, operational reporting, vendor management, and process tracking with total confidence.


Performance Review & Operational Scaling
Track operational efficiency gains, refine business processes, and scale your remote support team as your enterprise expands.

Everything is managed remotely with strict enterprise-grade data security, cloud access management, signed NDAs, and complete intellectual property protections to safeguard your corporate assets and business data.

Hiring Remote Business Services: Everything You Need to Know

Business Services include getting business analysts to tighten up your strategy; business planners to map out your game plan; project managers to keep everyone on track; and data and reports analysts to make sense of the numbers. Read on to know more ways hiring Remote Business Service Experts can help your business.

Browse Our Business Service Providers

Get A FREE Business Service Provider Shortlist — Start ASAP

Candidates:

15

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.43/hr

Maria

Candidate ID: 408806


ADVANCED

    Recruiting, Talent Pooling, Email management, Calendar Management...

INTERMEDIATE

    Graphic Design, Social Media Management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 8.43 per hour or $USD 1461.50 per month

Remote Staff Recruiter Comments

  • Maria started her career as a recruitment specialist for 6 years in a BPO company.
  • She then became a virtual assistant and executive assistant to the CEO. Her clients were from the entertainment industry. 
  • She also has an experience as a Customer Service Representative 
  • She is knowledgeable on the following:
    • Bamboo HR
    • Fresh Teams
    • LinkedIn
    • Facebook
    • Microsoft office Suite
  • She has been recruiting agents, trainers and managers. She also had experience in recruiting health care professionals in an Australian-based recruitment agency.
  • She is ready to start immediately.
Predictive Index Behavioral Profile- Altruist

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, she enjoys working with others and is lively, warm company.

A pleasant and extraverted person, Maria is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Her congenial personality and friendly, interested attitude make them readily approachable. Maria gets along easily with a wide variety of people.

Her drive is directed at working with and for others. She derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, she can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Recruitment Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2014 to September 2020 (72 Months)

Duties and Responsibilities:

  • The full cycle hiring process
  • Manage both clients and candidates’ expectations
  • Provide client’s feedback / follow up to candidates after stages of the interview
  • Present job offers and job offer letter
  • Perform background check
  • Engage in networking activities to source candidates
  • Post job descriptions and advertisements utilizing various job sites
  • Interview and hire qualified candidates

Social Media Marketing

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2020 to December 2020 (11 Months)

Duties and Responsibilities:

  • Social Media Prospecting
  • Sales and Marketing of the services that theclient is offering
  • CRM Management

Real Estate Virtual Assistant

Industry:

Property / Real Estate

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

  • Follow up appointments with the interested buyers and sellers
  • Sales and Marketing of properties that are for Sale
  • CRM Management

Executive Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to December 2021 (11 Months)

Duties and Responsibilities:

  • Creating Social Media Content
  • Creating Contract templates
  • Making Brochures and Proposal
  • Sending contracts and monthly reports to the clients

Business Development Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2025 (54 Months)

Duties and Responsibilities:

  • Identified and pursued new business opportunities through targeted market research and networking.
  • Developed and executed tailored sales strategies, leading to the successful onboarding of 15+ new clients.
  • Built long-term partnerships by understanding client needs and delivering tailored solutions.
  • Collaborated with cross-functional teams to ensure smooth service delivery.
  • Monitored industry trends to refine business development tactics.
Client Service Delivery Manager
  • Managed daily service delivery across multiple client accounts
  • Acted as the main point of contact for client concerns and escalations
  • Led a team to ensure smooth operations and high client satisfaction
  • Monitored SLAs and KPIs to maintain service quality
  • Conducted regular client check-ins and performance reviews
  • Implemented process improvements for better efficiency
  • Collaborated with internal teams to align on client needs
  • Handled onboarding and ensured seamless transitions for new clients
  • Maintained strong client relationships and drove retention
Client Success Manager
  • Acted as the primary point of contact for clients, ensuring satisfaction, retention, and upsell opportunities.
  • Conducted regular check-ins and performance reviews to assess service impact.
  • Improved client onboarding experience, reducing churn by 30%.
  • Collaborated with delivery teams to align service strategies with client goals.
Talent Acquisition Officer
  • Managed full-cycle recruitment, from sourcing to onboarding across multiple roles.
  • Created and implemented hiring campaigns, increasing the qualified candidate pipeline by 40%.
  • Partnered with hiring managers to ensure successful placement and onboarding.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hotel and Restaurant Management

Graduation Date:

March 1, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Recruiting, Talent Pooling, Email management, Calendar Management, Appointment Setting,

INTERMEDIATE ★★

    Graphic DesignSocial Media Management

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: Intel CORE i3 7TH Gen
  • Operating System: Windows 10

All-inclusive Rate: USD $6.56/hr

Racquel

Candidate ID: 398308


ADVANCED

    Purchasing Management, Event Management, Budgeting, Sales...

INTERMEDIATE

    Back-office, Budgeting, Clerical Skills...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.56 per hour or $USD 568.28 per month

Remote Staff Recruiter Comments

  • She has been working since 2017 ang gained experiences in purchasing, hanlde supplies, admin, and shedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • She work with local and Chinese clients
  • She possess average communication skills
  • She can start ASAP

Employment History

Brand Ambassador

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

July 2020 to July 2020 (0 Months)

Duties and Responsibilities:

  • Familiarizing yourself with the company’s mission, vision, and goals.
  • Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
  • Educating customers, retailers, and distributors about our products.
  • Creating website and social media content in order to drive brand awareness and attract new customers.
  • Building rapport with customers and vendors.
  • Monitoring customer feedback and escalating complaints to the marketing department.
  • Tracking customer preferences, metrics, and media campaigns.
  • Representing the company at product launches, events, and trade shows.
  • Brainstorming ideas and participating in training and workshops.
  • Maintaining a positive image of the brand at all times.

Purchasing Assistant

Industry:

Hotel / Hospitality

Employment Period:

August 2017 to May 2020 (33 Months)

Duties and Responsibilities:

Manage Purchase Orders
  • One of the primary duties of a purchasing assistant is completing and maintaining purchase orders for raw goods, materials, and supplies.
  • Purchasing assistants work closely with specific departments to gather.
  • Submit orders or work across the entire organization.
  • In this role, purchasing assistants record purchases at the time of request.
  • Submit these orders for final approval from the department manager or the purchasing manager.

Oversee Shipping Schedules
  • Purchasing assistants manage pickups and drop-offs for incoming and outgoing shipments.
  • They check deliveries against purchase orders to ensure that all materials have arrived intact and in the ordered quantity.
  • They may also schedule outgoing shipments for returns or when sending purchased materials or supplies to a company’s off-site locations.
  • In many cases, purchasing assistants contact vendors to follow up on late or missing shipments or to report damaged goods.

Maintain Purchase Records
  • Purchasing assistants maintain detailed paper or computerized records of purchases, including quantities ordered and received, shipping information, and costs associated with the purchase.
  • They may provide these records to department heads to facilitate budget reconciliation and maintain purchasing department files to simplify repeated orders for regular purchases.
  • Additionally, the purchasing assistant may compile and submit these records to the accounting department to support financial management and reporting.

Oversee Vendor Activities
  • Many purchasing assistants build relationships with vendors and support their organizations’ profitability.
  • They may issue bid requests and review and submit contracts.
  • Purchasing assistants also work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records.
  • More experienced purchasing assistants may review vendor bids, conduct negotiations, and assist with decision-making.

Manage Inventory
  • Purchasing assistants also monitor the company’s inventory levels to determine when new purchases should be scheduled.
  • To accomplish this, the purchasing assistant may use computerized inventory management software or conduct visual inspections of inventory and storage spaces to ensure accuracy.
  • Purchasing assistants use the inventory information to determine when to place replenishment orders or provide supplies from on-hand inventory instead of creating a new purchase order.

Store Head (Supervisor)

Industry:

Retail / Merchandise

Employment Period:

October 2017 to April 2018 (5 Months)

Duties and Responsibilities:

  • Manage retail staff, including cashiers and people working on the floor.
  • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Formulate pricing policies.
  • Determine daily coupons.
  • Ensure pricing is correct.
  • Work on store displays.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees.
  • Evaluate on-the-job performance.
  • Identify current and future trends that appeal to consumers.
  • Ensure merchandise is clean and ready to be displayed.
  • Approve contracts with vendors.
  • Maintain inventory and ensure items are in stock.
  • Keep up with fluctuating supply and demand.
  • Analyze operating and financial statements for profitability ratios.
  • Ensure promotions are accurate and merchandised to the company’s standards.
  • Utilize information technology to record sales figures, for data analysis and forward planning.
  • Ensure standards for quality, customer service and health and safety are met.
  • Monitor local competitors.
  • Ensure hours of operation are in compliance with local laws.
  • Maintain store's cleanliness and health and safety measures.
  • Organize and distribute staff schedules.
  • Preside over staff meetings.
  • Help retail sales staff achieve sales targets.
  • Manage different departments within the store.
  • Handle customer questions, complaints, and issues.

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

July 2017 to September 2017 (2 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Event Planner

Industry:

Exhibitions / Event management / MICE

Employment Period:

September 2014 to January 2017 (28 Months)

Duties and Responsibilities:

  • Event planning, design and production while managing all project delivery elements within time limits
  • Liaise with clients to identify their needs and to ensure customer satisfaction
  • Conduct market research, gather information and negotiate contracts prior to closing any deals
  • Provide feedback and periodic reports to stakeholders
  • Propose ideas to improve provided services and event quality
  • Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
  • Ensure compliance with insurance, legal, health and safety obligations
  • Specify staff requirements and coordinate their activities
  • Cooperate with marketing and PR to promote and publicize event
  • Proactively handle any arising issues and troubleshoot any emerging problems on the event day
  • Conduct pre- and post – event evaluations and report on outcomes
  • Research market, identify event opportunities and generate interest 

Barista and Cashier

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2011 to October 2012 (14 Months)

Duties and Responsibilities:

  • Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcomes customers by determining their coffee interests and needs.
  • Educates customers by presenting and explaining the coffee drink menu; answering questions.
  • Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
  • Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Sales Assistant, Cashier and Stock Clerk

Industry:

Retail / Merchandise

Employment Period:

November 2010 to July 2011 (8 Months)

Duties and Responsibilities:

  • Provide outstanding customer service before and after a sale
  • Maintain high levels of customer satisfaction
  • Help customers determine their needs then provide proper recommendations to solve their problems
  • Ask all customers for referrals
  • Develop strong relationships with customers and look for opportunities to further expand their products
  • Take full advantage of company training sessions and literature to remain current with product offerings
  • Keep all store areas clean and organized
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges
  • Accept delivered packages and ensure proper amount is inside.
  • Unload merchandise.
  • Mark items with identifying codes, such as price, stock, or inventory control codes.
  • Stock shelves with unpacked items.
  • Ensure label is clear and visible.
  • Help customers fill orders.
  • Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
  • Compute price of merchandise.
  • Keep records of sale.
  • Prepare merchandise for shipment.
  • Replenish inventory.
  • Ensure customer received product.
  • Replace damaged or missing products.
  • Operate forklift to lift or place merchandise.
  • Work with salespeople on inventory and orders.

Cashier and Bartender

Industry:

Hotel / Hospitality

Employment Period:

July 2007 to July 2008 (12 Months)

Duties and Responsibilities:

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Handle merchandise returns and exchanges
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers’ identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

Operations Manager

Industry:

Others

Employment Period:

July 2021 to December 2025 (53 Months)

Duties and Responsibilities:

  • Manage day-to-day operations of business.

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 23, 2007

Located In:

Philippines

License and Certification: :

Professional Regulatory Board - Nursing


Skills

ADVANCED ★★★

    Purchasing Management, Event Management, Budgeting, Sales,

INTERMEDIATE ★★

    Back-officeBudgetingClerical Skills

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/9437260888
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: DESKTOP-SO83Q0B
  • Processor: Intel(R) Pentium(R) CPU G4400
  • Operating System: Windows 10

All-inclusive Rate: USD $10.31/hr

Precious

Candidate ID: 379069


ADVANCED

    NetSuite, eCommerce, Social Media Management, Oracle...

INTERMEDIATE

    Quality Assurance, Customer Satisfaction Analysis, Marketing, Customer Support...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 10.31 per hour or $USD 1786.44 per month

Remote Staff Recruiter Comments

  • Precious has a bachelor's degree in mass comunications.  She has been working since 2001 and has worn different hats from QC Specialist, Documentation Associate, Social Media Management to the Head of ECommerce Web Support, CRM Consultant to being a Virtual/Operations Assistant.  She has worked in different industries including logistics, IT enabled services, real estate, industrial equipment and electronics.
  • She has been exposed to using the following software and platforms:
    • NetSuite
    • Oracle
    • Canva
    • Hootsuite
    • Salesforce
    • Lyris HQ
    • Amazon
    • Shopify
    • Mailchimp
    • Oberlo
    • AliExpress
  • She is skilled in:
    • Social Media Management (Facebook, Linkedin, Instagram)
    • Customer service
    • Account Management
    • E-Commerce
    • Marketing
    • Project Management
    • Administration
    • Product management
    • Product analysis
    • Product research
    • Product sourcing
    • CRM
    • ERP
  • Her most recent achievement is being able to establish a good working relationship with her employer and their suppliers resulting in growth of sales.
  • She is available to work full time and is open to working on any shifts.  She can start immediately.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
  • Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Precious is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Precious plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Real Estate VA | Social Media Manager (Homebased)

Industry:

Property / Real Estate

Employment Period:

November 2019 to April 2020 (4 Months)

Duties and Responsibilities:

Appointment Setter Cold

  • Calling
  • Guage motivation of potential sellers
  • Endorse hot leads to clients
  • Proficient in handling objections for seller lead calls, determining between a warm or cold lead.

NetSuite CRM Consultant - Implementation

Industry:

Computer / Information Technology (Software)

Employment Period:

February 2011 to December 2018 (93 Months)

Duties and Responsibilities:

  • Managed the implementation of CRM and Support area of the internal NetSuite system.
  • Primary point of contact for the CRM application, and managed escalations to NetSuite support.
  • Primary point of contact for user login access and strictly managed user requests for roles andpermissions.
  • Assessed implementation needs for CRM, follow standard protocols to assist staff with the setup,configure the required modules to the specifications.
  • Analyzed high-level business user requirements into a functional product design, and specify appropriate details suitable for use by those who must base their work on it.
  • Created documentation of the system and business process.
  • Provided training and ongoing support for employees at all levels for report building, customization, new integrations, etc.
  • Worked closely with sales and marketing, and other departments for any system request and other implementation processes.
  • Test enhancement or customization prior to rolling out.
  • Provided support for ERP application, order management, billing, and inventory control, and warehouse management.
  • Support end-user requests for new searches, reports, KPIs, and dashboards.
  • Maintained product knowledge when new versions and system upgrades are released.
     

Operations Assistant - NetSuite-Oracle

Industry:

Heavy Industrial / Machinery / Equipment

Employment Period:

October 2021 to January 2023 (15 Months)

Duties and Responsibilities:

  • Worked closely with the Operations Manager to ensure the timely process of purchase orders in NetSuite-Oracle.
  • Responsible for increasing sales production through daily calls with vendors and suppliers.
  • Processed vendor pricing updates, and matched/mapped items for updates. Processed new items and formatted them in a suitable format for upload into the NetSuite system.
  • Handled all outgoing calls to vendors. suppliers, and customers in making sure all purchase orders will be processed in a timely manner.
  • Managed all emails- actioned and flagged those that need attention from other team members.

Real Estate Admin VA

Industry:

Property / Real Estate

Employment Period:

November 2019 to October 2021 (23 Months)

Duties and Responsibilities:

  • Managed all property contracts for listing and purchase agreements using Dotloop and KW Command.
  • Managed the company's official Facebook, LinkedIn, and Instagram. Handled all the marketing and social media presence- from the creation of home layouts, designs in Canva, and execution using HootSuite.
  • Created reports and provided rational interpretation of data.
  • Managed the company's CRM- KVCore and Sierra.
  • Prepared Listing agreements and addendums in Transaction Desk.
  • Prepared the contract in Skyslope, and completed all the documents and forms needed.
  • Posted listing in Flexmls, for Sale and Lease; updated price change in FLexmls, and other Listing Agent details in Flexmls.
  • Called new leads and collected all details necessary to close a deal.
  • Followed up on existing leads over the phone, chats, and sent email with Buyer's Questionnaire form.
  • Contacted Listing Agent for showing tour, and set an appointment in Showing Time.
  • Prepared Detail Reports (Public and Private) of the Property, Map, and Showing Instruction to the client/Buyer prior to the showing tour.
  • Created Home Search, fine-tune criteria such as price, city/location, number of beds and baths, and other information in Flexmls for Buyer's chosen type of home.

Lead Generation / CRM Marketing Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

August 2009 to January 2011 (17 Months)

Duties and Responsibilities:

  • Worked closely with the Vice President of Marketing in developing the research, and coordinated marketing activities and policies to promote products and services for iProfile.
  • Responsible for marketing campaign creation, lead generation, and other inbound marketing services using different marketing systems and tools.
  • Demonstrated technical marketing skills with the application of CRM tools such as Salesforce, Lyris HQ, and Mailchimp.
  • Worked with the sales team to initiate and refine action plans based on the ongoing data.

Head, ECommerce Web Support - Manila Team

Industry:

Transportation / Logistics

Employment Period:

December 2005 to March 2007 (15 Months)

Duties and Responsibilities:

  • Managed the overall operations of the E-commerce Web Support- Manila business center by establishing worldwide customer support for the www.maerskline.com site.
  • Provided daily management and leadership to a team of Live Help Chat operators.
  • Ensured operators were trained, and knowledgeable about relevant applications and systems. Direct coordination with Centre E-Commerce (main office in Denmark) for service levels and KPIs.
  • Quality assurance of chats and calls by a ticket system.
  • Managed the team's full coverage to ensure chat support was always attended in agreed service hours.
  • Coordinated with team leaders in other Live Help locations- international/global business centers on day-to-day issues, the "need to know", and best practice sharing.
  • Coordinated with team leaders in other Live Help locations- international/global business centers on day-to-day issues, the "need to know", and best practice sharing.
  • Coordinated with Centre E-Commerce on reports and management issues.
  • Ensured consistent and high service level globally at all times.
  • Ensured KPIs were met.
  • Motivated team members to deliver world-class customer service.
  • Trained clients with all applications on www.maerskline.com
  • Informed clients on how to submit and process their shipments online.
  • Focused on customers' questions and assisted in resolving them.
  • Provided step-by-step solutions, and basic troubleshooting.
  • Responded to customers in a timely and customer-focused manner.
  • Maintained close daily coordination with other Live Help teams in Houston, Mumbai, Sao Paulo, and Shenzhen.

Team Lead, Rates and Safmarine Export

Industry:

Transportation / Logistics

Employment Period:

January 2005 to December 2005 (11 Months)

Duties and Responsibilities:

  • Handled the overall Oceania Export Rating process.
  • Supervised the group's daily performance on rating procedure, and ensured that the creation of export documents was on time and accurate.
  • Handled Australia and New Zealand top accounts, and ensured that standard operating procedures were followed.
  • Provided solutions to issues and queries arising from bill preparation for international correspondence, and sent all management issues to counterpart.
  • Managed the internal checking of bills prior to submission to Mumbai audit.
  • Monitored the group performance to achieve the standard KPI.

Quality Control Specialist

Industry:

Electrical & Electronics

Employment Period:

July 2001 to December 2001 (5 Months)

Duties and Responsibilities:

  • Monitored and validated the quality of work rendered by the call center agents based on the company's quality guidelines.
  • Generated evaluations and corrections for Quality Issues.
  • Responsible for digitizing recorded sales using a software system.
  • Uploaded voice files to the NT server.
  • Responsible for filing call center agents' track sheets, and recycling tapes.

Senior CRM Technical Support

Industry:

Computer / Information Technology (Software)

Employment Period:

March 2007 to May 2009 (26 Months)

Duties and Responsibilities:

  • Provided world-class support on CRM (Customer Relationship Management) from Sales ForceAutomation, Marketing, Support Management, Customizing Reports and Searches, PublishingDashboards, and offered solutions on NetSuite functionalities and other applications.
  • Performed CSV import or Data Support Analysis, assisted customers with the import/export of datafrom enterprise systems into NetSuite.
  • Customized end-to-end business processes to precise company and industry requirements.
  • Maintained broad and technical knowledge of products and services.
  • Filed system enhancements based on customer requirements.
  • Communicated customer-reported system errors and issues to the Quality Assurance team andDevelopers.
  • Demonstrated actual troubleshooting skills, and suggested workarounds to resolve customer issuesthat were often non-standard/ non-routine.
  • Participated in activities designed to improve customer satisfaction and business performance.

Senior Documentation Associate

Industry:

Transportation / Logistics

Employment Period:

January 2003 to December 2004 (23 Months)

Duties and Responsibilities:

  • Processed Bill of Lading/ Transport Document utilizing different system tools in all processes:Indexing, Manifesting, Data Quality Reports (vessel schedules, routing, creation, and release of sailingdata), and EDI (Electronic Data Interface) bill processing.
  • Ensured proper and timely reports checking.
  • Ensured accounts' SOPs were processed and implemented in daily operation and strict adherence.

Education History

Field of Study:

Mass Communications

Major:

Mass Communication

Graduation Date:

March 1, 2001

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    NetSuite, eCommerce, Social Media Management, Oracle, Administrative Support, Administrative Skills,

INTERMEDIATE ★★

    Quality AssuranceCustomer Satisfaction AnalysisMarketingCustomer Support

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/8920083800
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: n/a
  • Processor: Core i5-3320M
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.