Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them
for you so you don’t have to.
Lifetime support, dedicated account manager
by your side, every step of the way!

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to.
Lifetime support, dedicated account manager by your side, every step of the way!

17 Years of
Virtual Staffing
Experience

Trusted by
3,368
SME’s

6,948
Virtual Staff
Hired

Hire World-Class, High Performing, Vetted Appointment Setters.
Cut Labor Costs by 70%

We’ll Source, Hire and help Manage them for you so you don’t have to. Lifetime support, dedicated account manager by your side, every step of the way!


17 Years of
Virtual Staffing
Experience


Trusted by
3,368
SME’s


6,948
Virtual Staff
Hired

Top Talent. Lifetime Support Not Found Anywhere.

Hire Filipino Appointment Setters

Appointment setters are adept at organising your meetings, handling the coordination with clients and managing your calendar with finesse.

Outsourcing these tasks is a strategic move that brings in the expertise of professionals to enhance customer interaction and maintain a healthy sales pipeline.

Remote Staff offers a team of experts in B2B appointment setting and efficient calendar management, allowing you to focus on growing your business.

 

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Candidates:

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*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $7.49/hr

Nelli

Candidate ID: 452915


ADVANCED

    Customer Service, Inbound Sales, Appointment Setting, Lead Generation...

INTERMEDIATE

    Project Management...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.49 per hour or $USD 1299.03 per month

Remote Staff Recruiter Comments

Nelli brings over 9 years of sales and customer service experience across various industries including telecommunications, finance, publishing, utilities, and education. She is highly skilled in outbound appointment setting, lead generation, Salesforce CRM, and customer service, making her a strong fit for roles that demand communication, persuasion, and pipeline management.

  • Strong focus on outbound calling, CRM usage, objection handling, and appointment setting.
  • Proactively collaborated with sales teams and exceeded quotas.
  • Specialized in lead generation through LinkedIn and Google Chrome.
  • Demonstrated experience in qualifying leads and closing via appointment scheduling.
  • She is familiar with Salesforce and LinkedIn Sales Navigator.
Key Skills
  • Salesforce CRM (Advanced)
  • Outbound Appointment Setting (Advanced)
  • Inbound/Outbound Sales (Advanced)
  • Customer Service (Advanced)
  • Project Management (Advanced)
  • Lead Generation (Advanced)
  • Calendar Management (Advanced)

Predictive Index Behavioral Profile - Venturer

  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.

Behavioral Summary

Nelli is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

  • Nelli has previously worked as a Sales Representative, Appointment Setter, Customer Service Representative and Sales Virtual Assistant. She also got a promotion as an Operations Supervisor and Subject Matter Expert. She has worked in various BPO companies where she catered clients in the US, Switzerland, California, UK and Australia. She has handled accounts in the field of telecommunications, publishing, banking, solar, printing and media company. She is confident in supporting the following tasks:
    • B2B campaign
    • Lead generation
    • Appointment setting
    • Project management
    • Telemarketing
    • Inbound Sales
    • Outbound Sales
  • She is proficient in systems such as Trello, CRM, LinkedIn, and Sales Navigator, Avaya, Ring Central, Cloud Talk
  • Nelli is available to start immediately and she is amenable to working the day or night shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral Summary:

Nelli is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to her to be liked and accepted, and she express herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.


Employment History

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2017 to March 2018 (11 Months)

Duties and Responsibilities:

  • I handle customer inquiries, troubleshoot issues, process orders and payments, interpret bills, and engage in retention activities for telecommunications accounts.
  • Additionally, I can recommend phone accessories and devices based on customer needs.

CUSTOMER SALES REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2014 to February 2017 (30 Months)

Duties and Responsibilities:

  • In my role in outbound telemarketing for B2B sales, I handle inquiries and concerns regarding subscription renewals and new subscriptions for business magazine subscriptions targeted at print and media companies.

Primary English Teacher

Industry:

Education

Employment Period:

April 2023 to September 2023 (5 Months)

Duties and Responsibilities:

  • Teaching basic English Subject for primary kids 
  • Assist the kids for learning curve and go through with their modules 

SALES & MARKETING CONSULTANT

Industry:

Printing / Publishing

Employment Period:

May 2018 to January 2020 (19 Months)

Duties and Responsibilities:

  • My responsibilities include outbound telemarketing to sell publishing and marketing services to self-published authors in the USA, Australia, and the UK.
  • I also manage invoicing, billing, project management, and post-production tasks.
  • Additionally, I generate leads through Amazon, Google, and the company CRM, and I set appointments for follow-up.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Banking / Financial Services

Employment Period:

February 2020 to February 2021 (12 Months)

Duties and Responsibilities:

  • I manage customer inquiries, billing, collections, and retention activities for a small financial institution in the USA.
  • My role includes handling inbound calls and making outbound calls for payments and collections.

SALES DEVELOPMENT REPRESENTATIVE

Industry:

Utilities / Power

Employment Period:

March 2021 to June 2022 (14 Months)

Duties and Responsibilities:

  • My responsibilities include generating leads using the company CRM, Salesforce, and LinkedIn Sales Navigator.
  • I actively engage in sales prospecting and arrange appointments for my sales manager to help facilitate sales closures.
  • Additionally, I manage adjustments to solar bids, address inbound inquiries, handle customer concerns, and develop retention strategies.

SALES DEVELOPMENT REPRESENTATIVE

Industry:

Banking / Financial Services

Employment Period:

July 2022 to December 2023 (17 Months)

Duties and Responsibilities:

  • I am responsible for making outbound calls to owners, managers, and directors of gas stations and convenience stores to secure space for our Bitcoin kiosks.
  • My duties include generating leads using Google Chrome, LinkedIn Sales Navigator, and Salesforce.
  • Additionally, I qualify leads through cold calling and set up appointments before handing them over to the project manager upon signing the contract.

APPOINTMENT SETTER

Industry:

Telecommunication

Employment Period:

May 2024 to December 2024 (7 Months)

Duties and Responsibilities:

  • The role involves making outbound calls to businesses using a large lead database.
  • The goal is to deliver persuasive pitches that emphasize competitive advantages and address any objections to secure appointments.
  • Responsibilities include accurately logging activities in the CRM system, collaborating with sales teams to share insights, and consistently meeting or exceeding appointment quotas.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Associate Degree in Financial Accounting

Graduation Date:

April 22, 2022

Located In:

United States

License and Certification: :

Advance English - American Council on the Teaching of Foreign Languages

 


Skills

ADVANCED ★★★

    Customer Service, Inbound Sales, Appointment Setting, Lead Generation, Outbound Appointment Setting, Outbound Sales, Project Management, Administrative Support, Calendar Management, Salesforce CRM,

INTERMEDIATE ★★

    Project Management

Work at Home Capabilities:

  • Internet Bandwidth: 100 Mbps and above
  • Working Environment: Private Room
  • Speed Test Result: 100 mbps
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: AMD Ryzen 3
  • Operating System: Windows 10

All-inclusive Rate: USD $8.90/hr

Cristine

Candidate ID: 452794


ADVANCED

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service...

INTERMEDIATE

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft Excel...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.90 per hour or $USD 771.37 per month

Full Time: $USD 8.90 per hour or $USD 1542.73 per month

Remote Staff Recruiter Comments

  • Cristine is a dedicated professional with more than 6 years of work experience. She is a graduate of Bachelor of Science in Hotel and Restaurant Management.
  • She started as a Guest Service Agent in a hotel before working in UAE. During her tenure, she was functioning as an Administrative Assistant and eventually got promoted to a Procurement Specialist. 
  • She has transitioned as a Virtual assistant for an Australian property management service company. She liked the idea of working from home and took a part-time job as a Product sourcing specialist for an e-commerce platform store.
  • In her entire professional career, she has performed the following tasks:
    • Scheduling and confirmation of appointments
    • Maintaining event calendars
    • Answering all inbound calls for inquiries
    • Sorting and organizing of records accurately
    • Email management
    • Travel itinerary management
    • Maintenance and updating of supplier information
    • Creation of purchase orders ensuring relevant procurement
    • Preparation of reports
    • Product research
    • Analyzing, and approving products and services to be purchased
    • Calculation of profits
  • She is an able user of the following tools/software:
    • Microsoft ZIP
    • IFCA (PMS) System
    • Opera System
    • Microsoft and Office 365
    • Canva
    • Amazon FBA
    • Amazon calculator
  • She is ready to start immediately.

Predictive Index Behavioral Profile - Altruist

Strongest Behaviors

  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

  A pleasant and extraverted person, Cristine is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Cristine gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.


Employment History

Guest Service Agent

Industry:

Hotel / Hospitality

Employment Period:

March 2016 to December 2016 (9 Months)

Duties and Responsibilities:

  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Accommodating general and unique requests.

Receptionist/ Reservation Agent

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to July 2017 (7 Months)

Duties and Responsibilities:

  • Processes reservations by mail, telephone, fax or central reservation systems referral.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Assists in preregistration activities when appropriate.
  • Monitor, organize and forward emails.
  • Maintain records and files.

Procurement Officer | Receptionist/ Admin Assistant

Industry:

Property / Real Estate

Employment Period:

September 2017 to February 2022 (52 Months)

Duties and Responsibilities:

Procurement Officer | October 02, 2019-February 20, 2022

  • Reviewing, comparing, analyzing, and approving products and services to be purchased.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Creates purchase orders, ensuring relevant procurement procedures have been applied and all supporting documentation is attached.
  • Review quality of purchased products.
  • Prepare reports and updates as and when required.
  • Check, review and matches received tax invoices with the LPO and ensures that all supporting documents have been attached (i.e signed D.O or Service Report).
  • Process suppliers’ payment and follow up payments to Accounts Department.
  • Provides assistance to Senior Procurement Officer in all aspects.
  • Ability to manage and maintain good relationships with vendors.

Receptionist/Admin Assistant || September 24, 2017-October 01, 2019

  • Greet clients and visitors with a positive, helpful attitude.
  • Manage meeting room bookings and ensure that everything is in order.
  • Keep meeting rooms clean and tidy.
  • Schedule and confirm appointments and maintain event calendars.
  • Answers all incoming phone calls and dialing international numbers.
  • Deal with complaints or problems.
  • Manage and maintain petty cash.
  • Sort, organize and maintain office records accurately.
  • Assisting colleagues with administrative tasks.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mails.

Product Sourcing Specialist

Industry:

Retail / Merchandise

Employment Period:

July 2022 to November 2022 (3 Months)

Duties and Responsibilities:

  • Sourcing suppliers and maintaining long-lasting relationships with them as well as existing suppliers.
  • Implementing inventory optimization strategies within the company.
  • Obtaining quotes from different suppliers using B2B trade sites like Alibaba, Made-in-China, and many more.
  • Negotiating price, quantity, and delivery schedules with suppliers.
  • Assessing quotes and compiling a detailed assessment of cost breakdowns.
  • Generating quote comparisons and contributing to internal supplier selection based on the quotes.
  • Providing solutions to improve company spending and outsourcing.
  • Ensure timeliness and accuracy of work prior to submission.
     

Medical Virtual Assistant

Industry:

Healthcare / Medical

Employment Period:

January 2023 to March 2025 (26 Months)

Duties and Responsibilities:

  • Efficiently and effectively utilize the practice software to arrive, queue, and book patients’ appointments according to the practice policy set by the practice principal.
  • Collaboration with nursing, allied health, GPs, and administrative personnel to provide patient care. 
  • Ensuring administrative duties are completed, including scanning, batching, answering phone calls, and compiling and transferring patients’ files. 
  • Confirm each patient’s insurance eligibility and validity.

Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Graduation Date:

December 19, 2015

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Office 365, Microsoft Dynamics GP, IFCA, Customer Service, Google Apps, Administrative Skills, Purchasing Management, Sourcing, Research, Travel Management, Analytical Skills, Organizational Skills, CRM, Problem solving,

INTERMEDIATE ★★

    Microsoft Office, Microsoft Tools, Microsoft Access, Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordAccounts Receivable Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: N/A
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10

All-inclusive Rate: USD $7.49/hr

Kirsty

Candidate ID: 452232


ADVANCED

    Technical Support, Salesforce CRM, Outbound Sales, B2B Calling...

INTERMEDIATE

    Technical Support, Salesforce CRM, Microsoft Office...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 7.49 per hour or $USD 1299.03 per month

Remote Staff Recruiter Comments

  • Kirsty has been working for more than 10 years for various BPO companies. She handled different roles wherein she started as a Customer Care Specialist and then became a Technical Support. She had also catered to US, UK, and Australian clients being a Sales Representative. In addition, she has experience working as a Publishing Consultant wherein she managed professional authors through the publication process, and as an HR Specialist focusing on screening candidates and implementing training and development plans. 
  • Recently, she worked remotely as an HR Manager for a US-based company where her involvement was in general - recruitment, employee relations, compensation and benefits, and training and development. At the same, she was also engaged with Sales - doing lead generation and appointment setting. 
  • Overall, her expertise is in the following:
    • Customer Service
    • Outbound Sales
    • B2B campaign
    • Recruitment
    • Onboarding
    • ESL Teaching
    • Appointment Setting
    • Account Management
  • She is adept in using tools/applications such as Salesforce and Microsoft Office - Word, Powerpoint, Excel, SharePoint, and Outlook.
  • She is available to start immediately.
Predictive Index Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/

Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Kirsty will work within those standards to ensure repeated successes and high-quality results. She has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

 

 


Employment History

Technical Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to January 2017 (51 Months)

Duties and Responsibilities:

  • We manage, maintain, and repair IT systems.
  • Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software, following up with clients to ensure the problem is resolved.

Customer Care Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2010 to February 2011 (6 Months)

Duties and Responsibilities:

  • We call potential customers, without any prior solicitation.
  • We sell prescriptions for male enhancement.

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2017 to January 2019 (23 Months)

Duties and Responsibilities:

  • We are responsible for selling a company's products by identifying leads, educating prospects on products through calls, training, and presentations, and aiding about their loans.

HR Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2019 to January 2020 (10 Months)

Duties and Responsibilities:

  • I am responsible of Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages,
  • Administering health and life insurance programs, implementing training and development plans,
  • Updating employee records with new hire information and/or changes in employment status.

English Teacher

Industry:

Education

Employment Period:

January 2020 to August 2021 (19 Months)

Duties and Responsibilities:

  • We prepare course materials and design lessons that cover all aspects of the English language, whether written or verbal.
  • We keep track of student progress and customize individualized plans for students with special requirements.

Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2021 to August 2021 (6 Months)

Duties and Responsibilities:

  • We specializes in offering administrative services to clients from a remote location, usually a home office.
  • Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.

Publishing Consultant

Industry:

Printing / Publishing

Employment Period:

September 2021 to March 2022 (6 Months)

Duties and Responsibilities:

  • We manages an author’s project through the entire writing, production, and publishing process.
  • We inform, advises, and educates the author every step of the way through their book publishing project so they have a seamless, nodrama experience.
  • We set expectations all through the project, so the author has no surprises.
  • We assure all details are covered.
  • We assure all timelines and budgets stay in place and we find the right service providers for the author.

Outbound Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2022 to June 2022 (4 Months)

Duties and Responsibilities:

  • We focuses on securing sales by reaching out to clients through calls, correspondence.
  • They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. covered.
  • We assure all timelines and budgets stay in place and we find the right service providers for the customers.

Appointment Setter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2022 to November 2022 (4 Months)

Duties and Responsibilities:

  • Making outbound calls and answering inbound calls from potential and existing clients, scheduling appointments with clients, cold calling prospects, determining customer interests, emailing customers, keeping accurate records, scheduling consultations between sales staff and prospective clients, and ensuring that important meetings are scheduled for the sales team.

HR Manager/Lead Scraping

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2022 to March 2023 (4 Months)

Duties and Responsibilities:

HR Manager
I am responsible for Screening qualified applicants, implementing rules and policies, preparing, and reviewing compensation and benefits packages, administering health
and life insurance programs, implementing training and development plans.

Updating employee records with new hire information and/or changes in employment status.

I’m in charge of planning, arranging, and managing the hiring of new personnel

Lead Scraping
I am in charge of finding new customers for my client’s goods and services and ensuring the commencement of target market interest in a firm. I usually set up appointments and discover potential prospects for the sales team. I look for prospects. and use strategic methods to pique the interest of potential clients to improve future sales.

 

Education History

Field of Study:

Art/Design/Creative Multimedia

Major:

Mass

Graduation Date:

January 1, 2012

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, Salesforce CRM, Outbound Sales, B2B Calling,

INTERMEDIATE ★★

    Technical SupportSalesforce CRMMicrosoft Office

Work at Home Capabilities:

  • Internet Bandwidth: 50 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 9.50, Upload: 55.33
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: DELL
  • Processor: Intel Core i5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.56/hr

Mary

Candidate ID: 443801


ADVANCED

    Administrative Skills, Administrative Support, Customer Handling, Customer Relations...

INTERMEDIATE

    Ad Copywriting, Facebook Ads, Social Media, Customer Service...

Employment Preferences

Availability:
Part Time Full Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.56 per hour or $USD 568.28 per month

Full Time: $USD 6.56 per hour or $USD 1136.56 per month

Remote Staff Recruiter Comments

  • Mary has been working for 8 years in the Sales and Marketing industries where she supported the following tasks:
    • Customer Service
    • Medical Receptionist
    • Personal/Virtual Assistant
    • Lead Generation
    • Email Marketing
    • Create Sales and marketing proposals
    • Social Media Management
    • Phone Support
      • Inbound 
      • Outbound
    • Market Research
    • Administrative tasks
  • She has catered to US, Canadian, UK and local clients.
  • As a Patient Care Coordinator, she was tasked to do the following:
    • Manage communication among patients, family members, care providers, and healthcare institutions.
    • Perform Personal Assistant and administrative tasks within a medical setting, including travel arrangements and appointment scheduling.
    • Offer referrals to new care providers and educate patients about Aesthetic procedures.
    • Utilize extensive knowledge of a patient's medical history to create tailored healthcare plans.
    • Coordinate care based on Doctor's assessments, conduct and maintain monthly staff meetings, and handle supervisory management tasks.
  • She is proficient with the following tools:
    • Google Suites, workspace
    • Hubstaff
    • Trello
    • Canva
    • MS office
    • CRMs
    • Slack
    • Zoom
    • Discord
    • Skype
    • Asana
    • Social Media
  • She has a degree in Marketing Management.
  • She can generate 80-100 leads per day and mail merge 1000 emails daily.
  • She consider herself as a team-player and problem solver.
  • She can start ASAP and open for any part-time or full-time positions.
  • Predictive Index - Altruist
    https://www.predictiveindex.com/reference-profile/altruist

    Strongest behaviors:
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Behavioral Summary

    A pleasant and extraverted person, Mary Rose is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Mary Rose gets along easily with a wide variety of people.

    Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.


Employment History

Customer Service - Sales Associate

Industry:

Banking / Financial Services

Employment Period:

March 2008 to May 2008 (2 Months)

Duties and Responsibilities:

  • Help customers with complaints and questions, give customers
    information about products and services, take orders, and
    process returns. By helping customers understand the product
    and answering questions about their reservations, more of
    dealing and closing Sales.

Customer Relations - Receptionist

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

November 2013 to December 2014 (13 Months)

Duties and Responsibilities:

  • Performs administrative and clerical duties, providing excellent customer service. Operate the switchboard, answer phone calls, respond to emails, serve as greeters, and professionally managethe reception area. Organization and communication skills from troubleshooting the dealership’s computer system to interpreting a customer’s bill or promptly directing a complaint.
  • Implementing office protocols and providing assistance throughout the automotive dealership. Schedule necessary appointments, make travel arrangements, purchase office supplies, and assist with marketing brands on the social media and on-site events.

Patient Care Coordinator

Industry:

Healthcare / Medical

Employment Period:

May 2016 to August 2020 (51 Months)

Duties and Responsibilities:

  • Managing communication between patients, family members, care providers and other healthcare institutions. Personal Assistant tasks, Admin tasks in Medical setup, travel arrangement, scheduling appointments with Doctors, providing referrals to new care providers and educating Patients about Surgical and Non-Surgical Aesthetic procedures.
  • Providing in-depth knowledge of a patient’s medical history and healthcare needs use to provide guidance and create a healthcare plan. Assess patient’s needs and coordinate care based on Doctors assessment.
  • Create, Conducts and Maintains monthly staff meetings/schedules with the care team.

Virtual Assistant - Lead Generation and Social Media Admin

Industry:

Others

Employment Period:

May 2020 to December 2022 (31 Months)

Duties and Responsibilities:

  • Conduct market research to pinpoint potential leads and target audiences.
  • Utilize online databases and resources to gather contact information and relevant data forpotential leads.
  • Verify and update existing data to maintain accuracy and completeness.
  • Analyze data for identifying trends, patterns, and lead generation opportunities.
  • Collaborate with marketing and sales teams to create targeted campaigns and strategies basedon research findings.

Virtual Assistant - Research and Web3 Data Entry

Industry:

Others

Employment Period:

January 2023 to March 2023 (2 Months)

Duties and Responsibilities:

  • Research and identify potential customers fitting the Ideal Customer Profile (ICP).
  • Compile qualified prospect lists using various sources like websites, social media, news sites,and LinkedIn.
  • Collaborate with Sales Manager to prioritize information sources and understand WEB3 Bound'sservices.
  • Establish a process to generate over 300 leads per week across different industries.
  • Work closely with the sales team, attend meetings, use communication tools like Slack, andtrack key performance indicators (KPIs) focused on qualified leads in Google Sheets.

Virtual Assistant - Content/Blog Writer

Industry:

Others

Employment Period:

April 2023 to October 2023 (5 Months)

Duties and Responsibilities:

  • Curate images from photo shoots and add alt text on Pixieset website.
  • Manage tasks using Monday.com.
  • Handle social media accounts (Facebook and Instagram) for posting.
  • Perform transcription and implement basic SEO practices.
  • Focus on creating soulful content and blogs for a Photography business, along with someadministrative and email management duties.

Education History

Field of Study:

Marketing

Major:

Graduation Date:

March 1, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Administrative Skills, Administrative Support, Customer Handling, Customer Relations, Social Media, Social Media Management,

INTERMEDIATE ★★

    Ad Copywriting, Facebook Ads, Social Media, Customer Service, Administrative Support, Administrative Skills, GmailTrelloAsanaCRMMarketing

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result:
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP 15 Notebook PC
  • Processor: intel(R) Celeron(R) CPU N2840
  • Operating System: Windows 10

All-inclusive Rate: USD $9.37/hr

Roxanne

Candidate ID: 439180


ADVANCED

    Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales...

INTERMEDIATE

    Technical Support, Lead Generation, B2B Marketing...

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 9.37 per hour or $USD 1623.97 per month

Remote Staff Recruiter Comments

Roxanne (Roxy) is an experienced customer service and outbound sales professional with a strong background in handling inbound and outbound calls, lead qualification, CRM management, and customer follow-ups. She has five years of experience in the BPO industry, handling customer service for companies in the U.S. and New Zealand. Additionally, she has worked remotely for HR software and digital marketing agencies, focusing on outbound sales and appointment setting.
  • She demonstrates strong communication skills, adaptability, and a strategic approach to lead qualification and customer engagement. Roxy is comfortable with a remote work setup, time-tracking tools, and an independent contractor arrangement.
  • Handled inbound and outbound calls for a U.S.-based fast-food company.
  • Worked remotely for an HR software company in Texas, conducting cold calls and CRM updates.
  • Outbound sales experience for digital marketing agencies in Australia and the U.S., qualifying leads and booking meetings with CEOs or sales specialists.
  • Experience in handling email follow-ups, newsletters, and blog posts as part of marketing support.
  • Prepares by reviewing customer notes before calls to provide tailored solutions.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
Behavioral Summary

Roxy is very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. This individual is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. They talk briskly, with assurance and conviction and are a stimulating influence on others, while being direct, determined and flexible.


Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2019 to April 2022 (36 Months)

Duties and Responsibilities:

  • Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
  • Educating customers on their account options and ensuring transparency in charges and payments.
  • Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
  • Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
  • Troubleshooting technical and service-related issues to ensure seamless customer experiences.
  • Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
  • Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2018 to December 2018 (9 Months)

Duties and Responsibilities:

  • Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
  • Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
  • Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
  • Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

Techncal Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to June 2017 (14 Months)

Duties and Responsibilities:

  • Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
  • Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
  • Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
  • Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
  • Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
  • Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

Lead Generation Specialist

Industry:

Computer / Information Technology (Software)

Employment Period:

April 2022 to May 2023 (13 Months)

Duties and Responsibilities:

  • Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
  • Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
  • Qualify leads by asking targeted questions to assess their suitability for the company's services.
  • Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
  • Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
  • Conduct market research to identify new business opportunities and expand the contact database.
  • Proactively follow up with leads to nurture relationships and increase conversion rates.

Outbound Sales Representative and Client Success Manager

Industry:

Computer / Information Technology (Software)

Employment Period:

May 2023 to February 2025 (21 Months)

Duties and Responsibilities:

  • Conducts discovery calls to qualify prospects
  • Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
  • CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
  • Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
  • CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

Business Development Representative (Part-Time)

Industry:

Entertainment / Media

Employment Period:

April 2024 to February 2025 (10 Months)

Duties and Responsibilities:

  • Conduct in-depth lead research to identify and compile targeted prospect lists.
  • Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
  • Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
  • Craft personalized and engaging outreach messages to increase response rates and conversion.
  • Manage and optimize automated outreach sequences while ensuring compliance with best practices.
  • Schedule and coordinate discovery calls between potential clients and sales representatives.
  • Maintain an organized CRM system by accurately logging interactions and tracking lead status.
  • Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
  • Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
  • Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

Lead Generation Specialist

Industry:

Consulting (Business & Management)

Employment Period:

July 2023 to January 2024 (6 Months)

Duties and Responsibilities:

  • Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
  • Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
  • Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
  • Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

Education History

Field of Study:

Education/Teaching/Training

Major:

Technical Teachers Education

Graduation Date:

April 14, 2014

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Communication Skills, Outbound Appointment Setting, Outbound Sales,

INTERMEDIATE ★★

    Technical SupportLead GenerationB2B Marketing

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/17395398584
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel(R) Core(TM) i7-4790
  • Operating System: Windows 11

All-inclusive Rate: USD $7.03/hr

Maria

Candidate ID: 437441


ADVANCED

    Technical Support, Sales, Customer Service, Virtual Assistant Skills...

INTERMEDIATE

    Lead Generation, Technical Support, Xero...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.84 per hour or $USD 592.65 per month

Remote Staff Recruiter Comments

  • Ria has been working for almost 15 years as a Customer Service Representative, Technical Support, Telemarketer, Virtual Assistant, Appointment Setter, and  Executive Service Specialist within the BPO industry.
  • She is knowledgeable in doing tasks:
    • Customer Handling
    • Technical Support
    • Phone Support
    • Selling Product
    • Marketing Research
    • Calendar Management
    • Email Management
    • Data Mining
    • Lead Generation
    • Data Entry
    • Customer Satisfaction
  • She is adept at using tools like:
    • Salesforce
    • Vodafone
    • Avaya
    • Microsoft Office
    • RingCentral
    • Google Application
    • Xero
    • Slack
    • Zoom
  • She can start immediately. For any full-time position.


Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

Behavioral Summary

Maria Fatima is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2020 to March 2022 (14 Months)

Duties and Responsibilities:

  • Inbound calls
  • Outbound calls
  • Order Management
  • Email Support
  • Chat Support
  • Tech Support
  • Sales Support

EXECUTIVE SERVICES SPECIALIST I

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2021 to April 2021 (1 Months)

Duties and Responsibilities:

  • Lead Generation.
  • Using Excel applications.
  • Outbound calls for appointments.

APPOINTMENT SETTER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2018 to January 2020 (20 Months)

Duties and Responsibilities:

  • Marketing Research/ Data Mining
  • Outbound calls for appointments.
  • Lead Generation.
  • Using Gold Mine CRM: Client’s profile
  • Using Excel applications.

OUTBOUND SALES

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2017 to January 2018 (11 Months)

Duties and Responsibilities:

  • Marketing Research
  • Outbound Calls for Marketing Purposes
  • Agile CRM: storing and updating client’s profile
  • Inbound Calls as Customer Service Agent.
  • Inbound Calls for booking purposes.
  • Manage Client’s Calendar (Schedules)
  • Manage Client’s Email
  • Manage the Business Facebook Account.
  • Using Xero for invoice purposes.
  • Using Excel applications.
  • Using x-lite
  • Using Stripe application for receiving payments.
  • Using Slack Application.

TELEMARKETER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2016 to August 2016 (6 Months)

Duties and Responsibilities:

  • Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

TECHNICAL SUPPORT REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to January 2017 (23 Months)

Duties and Responsibilities:

  • Inbound Calls as Customer Service Agent.
  • Basic Troubleshooting of Microsoft Surface Devices.
  • Microsoft Surface Replacement.

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to January 2016 (11 Months)

Duties and Responsibilities:

  • Campaign: Telecommunication
  • Inbound Calls as Customer Service Agent.
  • Processing Refunds/Promo.
  • Activations of Prepaid cards.
  • Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
  • Basic Mobile and Network Troubleshooting

CUSTOMER SERVICE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2008 to June 2014 (77 Months)

Duties and Responsibilities:

  • Campaign: US eCommerce
  • Inbound Calls as a Customer Service Agent.
  • Tracking Packages for the Customer.
  • Refunds and Replacements.
  • Basic Troubleshooting

Education History

Field of Study:

Education/Teaching/Training

Major:

English

Graduation Date:

January 1, 1992

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Technical Support, Sales, Customer Service, Virtual Assistant Skills, Telemarketing,

INTERMEDIATE ★★

    Lead GenerationTechnical SupportXero

Work at Home Capabilities:

  • Internet Bandwidth: 15 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download:44.02 Upload: 1.00
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: AMD
  • Processor: Ryzen 3 2200G
  • Operating System: Windows 10

All-inclusive Rate: USD $8.90/hr

Michelle

Candidate ID: 431983


ADVANCED

    Social Media Management, Community development, Social Media Marketing, Social Media...

INTERMEDIATE

    Executive Assistance, Operations Management, People Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.90 per hour or $USD 771.37 per month

Full Time: $USD 8.90 per hour or $USD 1542.73 per month

Remote Staff Recruiter Comments

Michelle Bernice Garcia has a robust background in social media management and marketing, with significant experience in project management, graphic design, and administrative tasks. Her proficiency with various tools and readiness to start immediately make her a strong candidate for roles in marketing and social media management.

Evaluation Comments:

  • Michelle has a diverse background in social media management, tech support, and tutorial services.

  • She has experience in multiple industries and is capable of handling a wide range of tasks from community management to video editing.

  • She is knowledgeable in various tools and is ready to start immediately.

Key Strengths:

  • Social Media Management: Advanced skills in managing and marketing on social media platforms.

  • Project Management: Proficient in planning, executing, and managing projects.

  • Graphic Design: Skilled in creating visual content for various platforms.

  • Administrative Support: Strong administrative skills including appointment setting and general admin tasks.

  • Training and Development: Experienced in coaching and training.

Technical Expertise:

  • Tools: Canva, Google Suite, MS Apps, Vegas Pro, Adobe Premiere, Asana, Trello, Buffer, Hootsuite, ClickUp

Strongest behaviors:

Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.

Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Summary:

Michelle Bernice is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Her drive is purposeful, directed at getting things done quickly. She is an individual who responds positively and actively to challenges and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

  • Bernz started her professional career in tutorial services in 2008.
  • She also had her career as a tech support in Xbox in a BPO set-up.
  • She then ventured into social media management and marketing for 4 years. She has worked with several industries on telecommunication, BPO and hospitality.
  • She is able to perform the following tasks:
    • Community Management
    • Social Media Management
    • Social Media Marketing
    • Graphic Design
    • Email Marketing
    • Project Management
    • Video Editing
    • Appointment Setting
    • Admin Tasks
  • She is knowledgeable on the following tools:
    • Canva
    • Google Suite
    • MS Apps
    • Vegas Pro
    • Adobe Premiere
    • Asana
    • Trello
    • Buffer
    • Hootsuit
    • ClickUp
  • She is ready to start immediately.

Employment History

Project Manager / Marketing Manager

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

January 2019 to November 2020 (22 Months)

Duties and Responsibilities:

  • Increased engagement and reach through structured content planning and analytics reporting
  • Collaborated with leadership to align marketing metrics with business KPIs
  • Designed content systems that supported visibility and community culture
  • Mentored team members on marketing workflows and aligned communication

Executive Virtual Assistant C-Level

Industry:

Hotel / Hospitality

Employment Period:

July 2021 to May 2023 (22 Months)

Duties and Responsibilities:

  • Built and managed SOPs, dashboards, and meeting rhythms, improving delivery consistency by 30%+ Supported strategic planning and KPI tracking to align initiatives with the company vision Implemented automation systems that reduced manual workload by 40% Served as the “Integrator” bridging creativity, leadership, and execution for sustainable growth

Appointment Setter

Industry:

Consulting (Business & Management)

Employment Period:

February 2015 to May 2016 (15 Months)

Duties and Responsibilities:

  • I field basic questions and concerns about the products and services.
  • I schedule consultations between the prospective client and a Sales Representative.
  • I keep a detailed log of calls, including those which were not answered.
  • I attempt to contact prospective clients who you have been unable to contact.

Social Media Specialist

Industry:

Entertainment / Media

Employment Period:

August 2018 to June 2019 (9 Months)

Duties and Responsibilities:

  • I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
  • I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
  • I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
  • In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

General Virtual Assistant

Industry:

Human Resources Management / Consulting

Employment Period:

January 2018 to September 2018 (8 Months)

Duties and Responsibilities:

  • I screen all visitors and determine what level of support they need while offering polite, professional customer service.
  • I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
  • I train other administrative staff on company policies and marketing practices.
  • I also tapped my marketing skills as a social media manager and community builder.

Executive Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

October 2018 to June 2019 (7 Months)

Duties and Responsibilities:

  • My job as a general virtual assistant developed into an executive assistant.
  • I screen all visitors and determine what level of support they need while offering polite, professional customer service.
  • I manage my client's daily calendar, including scheduling meetings, confirming appointments, writing itineraries, and arranging transportation.
  • I train other administrative staff on company policies and marketing practices.
  • I also tapped my marketing skills as a social media manager and community builder.
  • I use posts, comments, and replies to engage with their audience and develop a relatable company voice.
  • I also delegate content creation tasks to other staff and study which aspects of their campaigns result in the highest engagement and conversions.
  • I also monitor online posts that mention the company to mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships.
  • In my writing experience, content curation is always favorable because I love creating projects that give positive, inspiring stories.

Education Strategist

Industry:

Education

Employment Period:

January 2018 to October 2021 (45 Months)

Duties and Responsibilities:

  • Increased participant engagement through structured feedback and accountability systems
  • Managed instructors and operations support for seamless program execution
  • Created internal resources and workflows to simplify curriculum delivery and tracking
  • Fostered strong communication and connection among students, faculty, and leadership

Education History

Field of Study:

Agriculture/Aquaculture/Forestry

Major:

Forestry and Natural Resources Governance

Graduation Date:

October 22, 2005

Located In:

Philippines

License and Certification: :

  • International Homeschool Speaker 2018, 2019
  • CEO, Founder of STPH
  • Co-Found


Skills

ADVANCED ★★★

    Social Media Management, Community development, Social Media Marketing, Social Media, Graphic Design, Facebook Ads, Administrative Skills, Administrative Support, Project Management, Project Planning, Project Support, Training and Development, Coaching, Speaking Skills, Marketing,

INTERMEDIATE ★★

    Executive AssistanceOperations ManagementPeople Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/my-result/d/588d8328-9045-43d0-b35d-ae6b51a9fb91
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Asus
  • Processor: Ryzen 7
  • Operating System: Windows 11

All-inclusive Rate: USD $6.84/hr

Mnemosyne

Candidate ID: 429690


ADVANCED

    Customer Handling, Customer Experience, Administrative Support, Phone Support...

INTERMEDIATE

    Sales, Spreadsheets, Email Handling, Microsoft Outlook...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.84 per hour or $USD 592.65 per month

Full Time: $USD 6.84 per hour or $USD 1185.30 per month

Remote Staff Recruiter Comments

Nems worked in the BPO for 10 years and started her career in the virtual assistance 1 and a half years ago.

She is proficient in supporting the following:
  • Outbound B2B sales
  • Appointment setting
  • After sales
  • Admin assistance
  • Loan processing
  • Tutoring
  • Order processing and verification
  • Basic troubleshooting
  • Customer support
She is exposed to the following tools/applications:
  • Grasshopper
  • Google Suite
  • DocHub
  • Slack
She was a sales representative for 3 years for a B2B account, where she offered software and hardware. 

She holds a degree in Mass Communication.
She can start immediately.
She prefers day shift, but is willing to do the night shift as well.

Predictive Index Behavioral Profile - Adapter

Strongest Behavior
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
Behavioral Summary

Mnemosyne is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, their behavior may come across as challenging the status quo, and at times, they are comfortable following the rules.


 

Employment History

Administrative Assistant / Loans Processing and Escrow Assistant

Industry:

Banking / Financial Services

Employment Period:

November 2020 to April 2022 (17 Months)

Duties and Responsibilities:

  • Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
  • Process verification of employment
  • Request evidence of insurance and updating of master insurance
  • Doing outbound calls to borrower's company for validation of information
  • Requesting verification of account through borrower's bank • filing of documents and sending it for verification
  • Doing outbound calls for follow up with the documents
  • Merging of documents into 1 file
  • Request titles, payoffs, and escrow conditions

Administrative Assistant/Collections Specialist

Industry:

Property / Real Estate

Employment Period:

August 2020 to October 2020 (2 Months)

Duties and Responsibilities:

  • Process rental collections on the property
  • Doing outbound calls to tenants for rental payment updates
  • Process lease renewals and expiration
  • Making calls and set up accounts for the rental properties with the utility companies
  • Process work orders for unit repairs
  • Answer phone calls for all other concerns

English Tutor

Industry:

Education

Employment Period:

November 2019 to January 2022 (25 Months)

Duties and Responsibilities:

  • Teaching Japanese students the English language

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2016 to September 2019 (35 Months)

Duties and Responsibilities:

  • Managed emails in a timely manner
  • Processed orders accurately and skyrocketed their sales
  • Outbound calls to dormant clients to do business with the company again

Phone Banker

Industry:

Banking / Financial Services

Employment Period:

February 2014 to August 2016 (30 Months)

Duties and Responsibilities:

  • Verify customers daily bank transactions.
  • Provided assistance in filing fraud claims on their account.
  • Handled 50-60 calls a day gave customer excellent resolution
  • A constant top 10 CSAT achiever

Inside Sales Agent

Industry:

Property / Real Estate

Employment Period:

June 2022 to July 2022 (1 Months)

Duties and Responsibilities:

  • Call out leads from CRM
  • Set appointment for Real Estate Agents
  • Answer emails and text messages inquiry and concerns

Administrative Assistant / Social Media Assistant

Industry:

Property / Real Estate

Employment Period:

August 2022 to January 2023 (5 Months)

Duties and Responsibilities:

  • Worked as an Admin Assistant for a brokerage company
  • Interacts with social media platform like Facebook and Instagram, answering comments and messages
  • Create email templates for emails and text messages for agents
  • Creates promotional emails
  • Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
  • Onboarding new agents
  • Data encoding
  • Call out leads and agents for appointments and seminars
  • Receiving phone calls
  • Record agents data and sales

Administrative Assistant/ Sales Representative

Industry:

Banking / Financial Services

Employment Period:

February 2023 to July 2023 (5 Months)

Duties and Responsibilities:

  • Worked as an Admin Assistant / Sales for a Credit repair company
  • Incharge of social media functions like posting promotional campaigns and inteactions
  • Create promotional emails and text messages to clients and leads
  • Data encoding
  • Answer phone calls
  • Interview applicants for office position
  • Answer phone queries about due dates/ services status and updates

Processor

Industry:

Insurance

Employment Period:

September 2023 to May 2024 (8 Months)

Duties and Responsibilities:

  • Process insurance application for nursing facility patients to cover their stay in the facility.

Education History

Field of Study:

Mass Communications

Major:

Graduation Date:

April 2, 2005

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer HandlingCustomer ExperienceAdministrative SupportPhone Support

INTERMEDIATE ★★

    SalesSpreadsheetsEmail HandlingMicrosoft Outlook

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/12564129950
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer Nitro
  • Processor: Nitro
  • Operating System: Windows 11

All-inclusive Rate: USD $8.90/hr

Emilynn

Candidate ID: 428698


ADVANCED

    Appointment Setting, Inbound Calls, Customer Service, Sales...

INTERMEDIATE

    Technical Support, Chat Support, Email Support...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.81 per hour or $USD 763.24 per month

Full Time: $USD 8.90 per hour or $USD 1542.73 per month

Remote Staff Recruiter Comments

  • xperience: Emilynn has 12 years of customer service experience (since 2012), including remote work and handling Australian clients. She has managed billing inquiries, escalations, and challenging customers and previously worked as an executive assistant. Her approach emphasizes first-call resolution, ensuring customer satisfaction while minimizing callbacks.
  • Software Proficiency She is proficient in handling calls, emails, and client management and has experience with Google SMS and various CRM tools. However. She does not have experience with Mailchimp but is willing to research and learn.
  • Specialization Emilynn specializes in customer engagement, conflict resolution, and account management. She has worked with utility campaigns for Australian clients and understands the importance of negotiating scheduling conflicts, adjusting bookings, and ensuring accurate information delivery to improve customer satisfaction.
  • Home Office Setup: She has a strong remote work setup with a desktop PC (Intel i7 processor), dual monitors, and a stable internet connection (Converge, 78-100 Mbps). She is fully equipped for remote work and comfortable using multiple communication and support tools.
  • Current Status: She is a mother of three and is currently available for work, having last been employed in May 2024 in a remote position.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors
  • Assertive drive to accomplish personal goals by working around or through roadblocks. Communicates directly and to the point.
  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral Summary
Emilynn Fe is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty. Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality. In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. 

 

Employment History

Appointment Setter

Industry:

Healthcare / Medical

Employment Period:

April 2021 to October 2023 (29 Months)

Duties and Responsibilities:

  • Ensure each prospective client and potential customer has a positive experience with our company
  • Take the initiative to learn about the company and grow within the role
  • Prioritize which appointments take priority over others to maximize revenue
  • Field incoming phone calls and convert 50% or more to appointments
  • Develop and distribute reports of each day’s appointments
  • Use Microsoft Office suite to manage various aspects of the job
  • Demonstrate a pleasant disposition with each prospect
  • Properly explain the products and services to prospective customers when making appointments
  • Complete required call sheets at the end of each day

CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2021 to December 2022 (16 Months)

Duties and Responsibilities:

  • Maintains customer relationship by responding to inquiries; documenting actions.
  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers’ accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2018 to February 2020 (16 Months)

Duties and Responsibilities:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2013 to August 2018 (56 Months)

Duties and Responsibilities:

  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

Customer Service Associate

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2012 to November 2013 (13 Months)

Duties and Responsibilities:

  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
  • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
  • Create and maintain record of daily problems and remedial actions taken, using call-center database

Executive Assistant

Industry:

Healthcare / Medical

Employment Period:

May 2023 to May 2024 (12 Months)

Duties and Responsibilities:

Managing Clients Appointment / Data Entry Work / Check on her Schedule

Education History

Field of Study:

Food Technology/Nutrition/Dietetics

Major:

Nutrition and Dietetics

Graduation Date:

March 18, 2011

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Appointment Setting, Inbound Calls, Customer Service, Sales,

INTERMEDIATE ★★

    Technical SupportChat SupportEmail Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 28.78, Upload: 59.35
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: HP
  • Processor: Core i3a
  • Operating System: Windows 10

All-inclusive Rate: USD $6.56/hr

Levilyn

Candidate ID: 422857


ADVANCED

    Customer Service, Administrative Support, Retention, Account Validation...

INTERMEDIATE

    Microsoft Office, CRM, Google Apps, Team Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.84 per hour or $USD 592.65 per month

Full Time: $USD 6.56 per hour or $USD 1136.56 per month

Remote Staff Recruiter Comments

  • Levi has over eight years of experience in customer service and one year of experience as an appointment setter Worked for a BPO company providing support to US-based customers having issues with their internet service
  • Promoted as team lead where she managed a team of fifteen customer service agents Conducted coaching, assessments, and feedback to team members Handled escalation calls transferred from level one agents She also worked as an in-house customer service representative for a US-based bank Assisted customers with their credit card applications and provided updates on the status of the application At her most recent job, she was an appointment setter for an insurance and forms management system company in the US
  • Contacted dental clinics offering product demos Send out product details and materials to interested prospects  Schedule interested leads/prospects with the sales team for a product demo
  • She is open to both part-time and full-time positions and is available to start immediately
Predictive Index Behavioral Profile - Collaborator

Strongest Behavior
  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Somewhat casual with rules. More focused on the goal than how to get there; delegates some of the implementation details.
  • Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.
Behavioral Summary

Levilyn is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

She is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


 

Employment History

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2011 to April 2013 (26 Months)

Duties and Responsibilities:

  • Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
  • Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
  • Performing critical thinking to resolve customer's reason for calling.

Account Supervisor

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2013 to April 2017 (48 Months)

Duties and Responsibilities:

  • Leads and manages the team to provide optimal execution of call center operations activities
  • Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
  • Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
  • Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
  • Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

Customer Service Representative II

Industry:

Banking / Financial Services

Employment Period:

September 2017 to December 2020 (39 Months)

Duties and Responsibilities:

  • Assisting customers on their credit card application.
  • Providing status of the credit card application.
  • Analyzing application for possible re-evaluation.

Engagement Specialist

Industry:

Human Resources Management / Consulting

Employment Period:

July 2021 to February 2024 (30 Months)

Duties and Responsibilities:

  • Reaching out to prospect dental offices for Demo and possible Sale.
  • Updating database with new information.
  • Gathering important information needed on client's demo.
  • Sending emails to prospect clients and following up on their schedules.

Education History

Field of Study:

Education/Teaching/Training

Major:

Business Teacher Education

Graduation Date:

May 4, 2007

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Customer Service, Administrative Support, Retention, Account Validation, Customer Handling, Appointment Setting, Outbound Appointment Setting, Inbound Calls,

INTERMEDIATE ★★

    Microsoft Office, CRMGoogle AppsTeam ManagementTraining and DevelopmentOutbound Sales

Work at Home Capabilities:

  • Internet Bandwidth: 25 Mbps
  • Working Environment: Private Room
  • Speed Test Result: Download: 17.95, Upload: 36.88
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: HP
  • Processor: Intel Core i5-4300M
  • Operating System: Windows 10

All-inclusive Rate: USD $14.99/hr

Prince

Candidate ID: 422834


ADVANCED

    Appointment Setting, Lead Generation, Outbound Calling, Cold Calling...

INTERMEDIATE

    Email management, Calendar Management, Time Management, Web Service Development...

Employment Preferences

Availability:
Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time US Pacific Standard Time US Central Standard Time US Eastern Standard Time UK London
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 13.12 per hour or $USD 1136.92 per month

Remote Staff Recruiter Comments

  • Prince Nel has more than 10 years of work experience in various fields. He worked in several BPOs, Sales and Recruitment Industries. Prince is proficient in the following skills:
    • B2B
    • Customer Support
    • Inbound and Outbound Sales
    • Lead Generation
    • Appointment Setting
    • Recruitment
    • Boolean Search
  • He is using the following tools:
    • Seamless.io
    • MS Dynamics
    • CRM
    • Sales Force
    • Zoom info
  • He can start ASAP for any part-time position.
 

Predictive Index Behavioral Profile - Altruist

predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
  • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
  • Relatively quick in connecting to others; reasonably open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Prince Nel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Prince Nel gets along easily with a wide variety of people.


Employment History

Sales Account Executive

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2020 to June 2021 (16 Months)

Duties and Responsibilities:

  • Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
  • Responsible for Account Management and Client Engagement
  • Updated and Input the Client information in the CRM
  • Conducted Discovery Call and send proposal to Qualified Clients
  • Conducted Research and Prospecting to find new clients and fill our sales pipeline.
  • Championed our services to clients and closed 5 accounts within 12 months.

Executive Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

December 2020 to May 2021 (5 Months)

Duties and Responsibilities:

  • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
  • Reach out to passive candidates
  • Served as a liaison between Sales and Recruitment
  • Conduct Interviews for Senior Level Executive and Support roles
  • Do write-ups for candidates and submit them to the client
  • Shortlist candidates and Input them in the CRM

Project Manager, Sales and Marketing

Industry:

Retail / Merchandise

Employment Period:

December 2016 to December 2019 (36 Months)

Duties and Responsibilities:

  • Led and implemented Sales and Marketing Initiatives and projects
  • Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
  • Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
  • Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
  • Negotiated and Purchased items from big box retailers
  • Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
  • Created strategic Proposal to potential investors

Executive Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

July 2021 to October 2022 (14 Months)

Duties and Responsibilities:

  • Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
  • Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
  • Served as a liaison between Sales and Recruitment
  • Conduct Interviews for Sr. Level Executive and Support roles
  • Do write ups for candidates and submit them to the client
  • Shortlist candidates and Input them in the CRM

Manager, Acquisitions and Partnerships

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2021 to August 2021 (1 Months)

Duties and Responsibilities:

  • Responsible for Account Management and Client Engagement
  • Developed and implemented more strategic and measurable department KPIs
  • Responsible for lead generation
  • Managed and mentored team of 10 full-time sales representative

Tech Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

February 2015 to October 2016 (20 Months)

Duties and Responsibilities:

  • Responsible for addressing and troubleshooting customers' concerns with their Play Store account
  • Assisted customers with refund requests and account recovery when needed
  • Identified and reported bugs from the Play Store App to the play store developer.
  • I contributed 90% Customer Satisfaction Rate consistently  in our team.

Tech Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

May 2014 to January 2015 (8 Months)

Duties and Responsibilities:

  • Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
  • Assisted customers in updating their Windows Software
  • Identified and reported bugs from the Windows software update to Microsoft Software Engineers
  • I contributed 90% Customer Satisfaction Rate consistently  to our team

Customer Service Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to May 2014 (8 Months)

Duties and Responsibilities:

  • Responsible for assisting customers in processing their payment and sending them their ebill
  • Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
  • Upsell customers with our plans that fit their monthly usage and budget
  • Educate customers regarding their usage and the charges in their bill
  • Assisted customers in troubleshooting their handsets
  • Created Job Orders for Internet service connections for Boutique businesses in Australia.

Sales Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2013 to May 2014 (8 Months)

Duties and Responsibilities:

  • Answered Inbound Calls and booked hotel, flight, and car reservations

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

October 30, 2011

Located In:

Philippines

License and Certification: :

In this course, I did immersion in full cycle accountin


Skills

ADVANCED ★★★

    Appointment Setting, Lead Generation, Outbound Calling, Cold Calling, LinkedIn Marketing, LinkedIn Lead Generation, Facebook Ads, Social Media Marketing, Facebook Marketing, Analytical Skills, Problem solving, Presentations, CRM, VoIP, Recruiting, Executive search, Project Planning, Consultative Selling, B2B Lead Generation, B2B Marketing, B2B Telemarketing, Sourcing, Managerial Skills,

INTERMEDIATE ★★

    Email managementCalendar ManagementTime ManagementWeb Service DevelopmentAdministration

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15015444887
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: System Model HP Laptop 15s-eq3xxx
  • Processor: AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
  • Operating System: Windows 10

All-inclusive Rate: USD $7.12/hr

Michelle

Candidate ID: 419717


ADVANCED

    Microsoft Office, Google Apps, Phone Support, Slack...

INTERMEDIATE

    Administrative Support, Project Management...

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.12 per hour or $USD 617.02 per month

Full Time: $USD 7.12 per hour or $USD 1234.04 per month

Remote Staff Recruiter Comments

  • Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
  • She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
  • She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
  • She was exposed to the following tasks:
    • General Admin
    • Bookkeeping
    • Billing
    • Invoicing
    • Customer Service
    • Digital Marketing
    • Social Media Management
    • Product listing
    • Appointment Setting
    • B2C marketing
    • Monitoring of Accounts Receivable
    • Data entry
    • Preparation of monthly reports
  • She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT,  FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
  • She has a basic knowledge in Xero and QuickBooks. 
  • She can start ASAP, amendable working any shifts and open to any full-time or part-time role.
Predictive Index profile - Collaborator

Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".
Behavioral Summary

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.


Employment History

Accounting Associate

Industry:

Manufacturing / Production

Employment Period:

December 2022 to April 2023 (4 Months)

Duties and Responsibilities:

  • Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

General VA

Industry:

Property / Real Estate

Employment Period:

April 2022 to March 2023 (11 Months)

Duties and Responsibilities:

  • Digital Marketing and Customer Relations Management.
  • Marketing campaign creation
  • Appointment setting
  • CRM Management

ESL Tutor

Industry:

Education

Employment Period:

February 2019 to September 2022 (43 Months)

Duties and Responsibilities:

  • Facilitates online learning for foreign students. Creates realia and lesson memo.

Billing Officer

Industry:

Healthcare / Medical

Employment Period:

March 2002 to June 2019 (207 Months)

Duties and Responsibilities:

  • Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Bookkeeper

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

May 2023 to July 2024 (13 Months)

Duties and Responsibilities:

  • Bookkeeping and Tax Compliance

Project Manager

Industry:

Healthcare / Medical

Employment Period:

June 2026 to August 2026 (2 Months)

Duties and Responsibilities:

Customer onboarding and Project coordination, Tracking of milestones and project timelines, Client communication, Administrative & Operational support.

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

April 22, 2000

Located In:

Philippines

License and Certification: :

N/A


Skills

ADVANCED ★★★

    Microsoft Office, Google Apps, Phone Support, Slack,

INTERMEDIATE ★★

    Administrative SupportProject Management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/th/result/15974819823
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Asus
  • Processor: Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30
  • Operating System: Windows 10

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

The Pivotal Role of Expert Appointment Setters

Appointment Setter

An appointment setter’s role often goes unnoticed, especially when it comes to sales and customer engagement.

However, they actually take the first step in the sales process by

  Reaching out to potential clients;
  Setting up initial meetings; and
  Creating positive first impressions.

Key Responsibilities of an Appointment Setter

An appointment setter does more than just making calls. In fact, here are the usual duties and tasks of an appointment setter:

Outlining typical duties and tasks

Initiating Contact

Initiating Contact

Appointment setters reach out strategically to potential clients through cold callings, responding to inquiries, and following up on leads.
Their approaches are carefully crafted to target individuals who could become valuable clients in the long run.

Schedule Management

Schedule Management

They also take advantage of the sales team’s calendar, ensuring that each day is efficiently organised with meetings.
As such, they demonstrate a keen eye for detail and the ability to balance multiple schedules simultaneously.

Documentation

Documentation

Appointment setters document every interaction.
They maintain comprehensive databases tracking client communications, preferences, and feedback for personalised follow-ups and long-term relationship building.

Lead Management

Lead Management

Aside from setting appointments, they also pre-qualify leads, assessing each one’s potential and helping sales representatives to focus on promising opportunities.

The importance of communication skills and organisation

An appointment setter should have good communication skills, such as:

Engaging Communication

Engaging Communication

Appointment setters are good communicators, enabling them to convey the company’s value proposition in a clear and compelling manner.
They are also trained to handle objections and rejections gracefully, turning challenges into opportunities.

Persuasive Skills

Persuasive Skills

They show empathy and understand the needs of the target market, guiding prospective clients to discover the brand and later on, eventually, to make a purchase.

Detail-Oriented Organization

Detail-Oriented Organization

Appointment setters keep track of numerous details to avoid double bookings or missed opportunities.

Efficient Follow-Ups

Efficient Follow-Ups

Timely and effective follow-ups are key. Thus, appointment setters keep potential clients engaged and interested through consistent and thoughtful communication.

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Ready to Recruit and Retain your Ideal Remote Workforce?

The Benefits of Having an Appointment Setter

Having an appointment setter can be a game-changer.

They can elevate your business operations by boosting lead generation and fostering stronger customer relationships.

In addition, they can also help in the following:

Enhancing lead generation and conversion rates

An appointment setter can significantly increase your conversion rates through

Targeted Outreach
Appointment setters specialise in identifying and reaching out to potential leads, converting them to clients.

Quality Leads
They provide quantity and quality when it comes to leads, helping the sales team’s focus on promising prospects.

Conversion Efficiency
With their persuasive communication skills, appointment setters make use of sales funnels, enhancing overall conversion rates.

Streamlining the sales process

Appointment setters optimise every step of the sales journey by:

Efficient Scheduling
An appointment setter manages and optimises the scheduling of sales appointments.

They take this time-consuming task, allowing the sales team to focus on generating leads.

Process Optimization for Maximum Efficiency
Appointment setters are adept at streamlining the sales process.

They guarantee a smooth and efficient journey for both the sales team and the potential client, minimising delays and maximising opportunities.

Effective Time Management
An appointment setter enhances your sales teams’ productivity by utilising the sales team’s calendar optimally.

Improving customer relationships

Customer relationships are the foundation of any successful business.
Here’s how you can build a personalised customer relations:

Creating Positive First Impressions
Appointment setters’ professionalism and warmth set a positive tone for future interactions, laying the foundation for a strong business relationship.

Tailoring Communication for a Personalized Experience
Skilled appointment setters recognise that each potential client is unique.

As such, they provide personalised approaches to engage prospects effectively, demonstrating your business’ commitment to meeting clients’ specific needs.

Consistent and Thoughtful Follow-up
Regular follow-ups by appointment setters help nurture leads and build strong, long-lasting customer relationships.

They make prospects feel valued, significantly enhancing customer satisfaction and loyalty.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Skills and Qualifications for an Appointment Setter

Here’s what makes an appointment setter competent:

Essential skills required for success

Appointment setting is not just about making inbound and outbound calls but also about making connections.

Here are some skills that set apart a top-notch appointment setter:

Communication Skills

Communication Skills

An effective appointment setter knows how to engage potential clients and convey the value proposition succinctly.

Listening Skills

Listening Skills

Active listening helps understand client needs and address their concerns effectively.

Organisational Skills

Organisational Skills

Juggling multiple appointments and managing schedules requires exceptional organisational capabilities.

Persistence and Resilience

Persistence and Resilience

Rejection is part of the game. The best online appointment setters possess the resilience and the persistence to follow up consistently.

Tech-Savviness

Tech-Savviness

Proficiency in CRM software and other scheduling tools is crucial for efficient appointment setting.

Qualifications and experience

An appointment setter with the following can be beneficial:

Educational Background

Educational Background

A high school diploma is often sufficient, but additional qualifications in sales, marketing, or communication can be advantageous.

Experience in Sales or Customer Service

Experience in Sales or Customer Service

Previous experience in sales, telemarketing, or customer service roles can also be valuable.

Training and Certifications

Training and Certifications

Certifications in sales or communication can demonstrate a candidate’s commitment to excel in the field.

Hiring an Appointment Setter

Bringing on an appointment setter can make a positive impact on your sales team. Here’s how to do it:

What to look for in a candidate

Finding the ideal appointment setter is more than just checking off a list of qualifications. You also need someone who resonates with your brand and connects with your clients.

As such, it’s ideal if they have:

Strong Communication Skills

Strong Communication Skills

Look for candidates who can articulate their thoughts clearly and confidently.

Adaptability and Learning Ability

Adaptability and Learning Ability

The ideal candidate must understand your products and the nature of your business.

Positive Attitude and Persistence

Positive Attitude and Persistence

A candidate with a can-do attitude and the tenacity to pursue leads can be a valuable asset to your team.

Tips for the hiring process

Here are some tips to make the hiring process as effective as possible:

Clear and Detailed Job Description

Clear and Detailed Job Description

Start with a job description clearly outlining the role requirements, responsibilities, and expectations.

Structured Interview Process

Structured Interview Process

Combine behavioural and situational questions to gauge the candidate’s skills and fitness for the role.

Role Play Scenarios

Role Play Scenarios

Incorporate role-play exercises to assess the candidate’s practical skills in appointment setting.

Check References

Check References

References provide valuable insights into the candidate’s past performance and work ethic.

Consider Cultural Fit

Consider Cultural Fit

Ensure that the candidate aligns with your company culture and values, which can significantly impact their success in the role.

Tools and Technologies for Appointment Setters

Equipping appointment setters with the right tools and technologies is necessary in today’s fast-paced environment.

Here are some of the latest trends when it comes to technology.

Overview of popular CRM and scheduling tools.

The heart of effective appointment setting lies in robust CRM (Customer Relationship Management) and scheduling tools.

  CRM Tools

Platforms like Salesforce, HubSpot, and Zoho CRM offer a comprehensive view of customer interactions, helping appointment setters:

      • track leads
      • follow up efficiently
      • personalise their approach.

  Scheduling Tools

Meanwhile, applications like Calendly, Acuity Scheduling, and Microsoft Bookings simplify scheduling appointments, reducing back-and-forth emails and ensuring better time management.

The role of technology in modern appointment setting

Technology creates a seamless, efficient, and personalised appointment setting experience for your team and clients.

  Efficiency and Automation
Modern tools automate mundane tasks, allowing appointment setters to focus on building relationships and closing deals.

  Data-Driven Insights
With advanced analytics, you can also track performance, identify trends, and make informed decisions to optimise your appointment-setting strategies.

  Enhanced Customer Experience
Technology enables a more streamlined and professional interaction with clients, boosting satisfaction and trust in your brand.

Incorporating these tools into your appointment-setting process can significantly enhance productivity and results, especially with the help of Remote Staff.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?

Challenges Faced by Appointment Setters

Understanding and overcoming hurdles is key to maintaining a high-performing appointment setting.

Common obstacles and how to overcome them

Here are the most common obstacles and how to deal with them:

Dealing with Rejection. Rejection is part of the appointment setting process and appointment setters mustn’t take it personally.

Maintaining Consistent Performance Maintaining consistent results can be challenging, especially when dealing with repetitive tasks.
It helps to set clear goals and provide regular feedback.

Navigating Through Gatekeepers. Appointment setters usually need to get past gatekeepers before they can reach the decision-makers.
Thus, training them in effective communication helps increase their chances of getting past these.

Time Management. Balancing numerous calls and follow-ups while managing administrative tasks can be overwhelming.
By implementing time management techniques and using scheduling tools, you can help appointment setters stay organised and efficient.

Strategies for maintaining high performance

Here are some of the effective strategies that can help your appointment setters:

Regular Training and Development. Continuous training sessions can equip appointment setters with new strategies and techniques.
These keep them sharp and updated with the latest communication and sales trends.

Incentives and Recognition. Implementing a system of rewards and recognition can be a great motivator.
It boosts morale and at the same time, it also encourages a culture of excellence.

Stress Management. Workshops or access to counselling services can help appointment setters manage and overcome work pressure.

Creating a Supportive Environment. It’s also beneficial to foster a team environment where appointment setters can share experiences and learn from each other.
It creates a sense of camaraderie and support which is crucial for long-term success.

With the help of Remote Staff, you can further address these challenges and implement effective strategies so your appointment setters can improve and excel.

The Future of Appointment Setting

The landscape of appointment setting is poised for change as the industry evolves and adapts.

Emerging trends in the industry

Here are the latest developments and emerging trends that shape appointment setting:

Integration of Artificial Intelligence (AI). AI is starting to make its mark from chatbots that can handle initial inquiries to sophisticated algorithms predicting the best times to contact leads.

Personalisation at Scale. Appointment setters can now tailor their approach for each lead since they now have access to more data.
Personalisation, driven by data analytics, is becoming a key trend, allowing for more targeted and relevant interactions.

Remote and Flexible Working Models. The shift towards remote work is also impacting appointment setters.

This flexibility allows businesses to tap into a wider talent pool and enables appointment setters to work in environments that suit their productivity best.

The Future of Appointment Setting

The landscape of appointment setting is poised for change as the industry evolves and adapts.

Emerging trends in the industry

Here are the latest developments and emerging trends that shape appointment setting:

Integration of Artificial Intelligence (AI). AI is starting to make its mark from chatbots that can handle initial inquiries to sophisticated algorithms predicting the best times to contact leads.

Personalisation at Scale. Appointment setters can now tailor their approach for each lead since they now have access to more data.
Personalisation, driven by data analytics, is becoming a key trend, allowing for more targeted and relevant interactions.

Remote and Flexible Working Models. The shift towards remote work is also impacting appointment setters.

This flexibility allows businesses to tap into a wider talent pool and enables appointment setters to work in environments that suit their productivity best.

How the role might evolve with technological advancements

In addition, here’s how emerging technologies are set to redefine the industry:

Enhanced Data-Driven Strategies. Appointment setters will have access to more sophisticated tools for analysing and utilising data.

This means they can make informed decisions about whom to contact, when, and how, leading to higher success rates.

Automation of Routine Tasks. Automation technology is expected to take over the routine aspects such as scheduling and follow-up reminders.

This frees up more time on strategy and relationship-building.

Increased Collaboration with AI. Moving forward, we might see appointment setters working alongside AI tools in a more integrated manner.

AI can assist in identifying promising leads or providing real-time insights during calls, enhancing the overall effectiveness of the appointment setting process.

Appointment setters are important in the sales process, especially in today’s fast-paced and technology-driven market.

As their role evolves due to technological advancements, investing in skilled appointment setters is essential for businesses aiming for growth and success.

This is where Remote Staff comes in.

With over 16 years of experience partnering AU businesses with the right Filipino remote workers, Remote Staff can connect you with skilled appointment setters who can help take your business to the next level.

Don’t miss this chance. Contact Remote Staff today.

Appointment setters are important in the sales process, especially in today’s fast-paced and technology-driven market.

As their role evolves due to technological advancements, investing in skilled appointment setters is essential for businesses aiming for growth and success.

This is where Remote Staff comes in.

With over 16 years of experience partnering AU businesses with the right Filipino remote workers, Remote Staff can connect you with skilled appointment setters who can help take your business to the next level.

Don’t miss this chance. Contact Remote Staff today.

Ready to Recruit and Retain your
Ideal Remote Workforce?

Ready to Recruit and Retain your Ideal Remote Workforce?