Outsourcing your Call Centre Agents, Contact Centre Staff, Telemarketers, CSR, Customer Service and Telemarketing Staff at RemoteStaff.com.au will save you of up to 70% for your Company!
Globalization has brought about trends that many businesses turn to for their strategic and competitive processes. One of the most strategic business trends that many companies turned to for reduced costs and competitiveness is Call Centre outsourcing.
So what does call centre outsourcing mean? Outsourced Call centres or contact centres are a group of individuals handling a large volume of calls for the company. Call centre employees or Contact Centre Staff usually are call centre agents, telemarketers, customer service representatives or csr, customer support, customer service and the like. They could either take in inbound calls for customer queries or call customers and prospective clients as outbound telemarketers for a telemarketing company. Call centre and Contact centre agents may also be tasked for directory assistance, to generating leads for finance and mortgaging companies – and these calls come from foreign based mother companies.
Call centres is the most famous form of a Business Process Outsourcing or BPO Company. Call centre and Contact centre outsourcing has numerous benefits for even the small and medium scale businesses that now understood and realized outsource call centre agents and telemarketer staff hiring as their ultimate business solution. Many developing countries such as Philippines, India and places in South America are the most common destinations for low-cost outsourcing. But from these outsource locations, companies’ top choice would be – the Philippines!
And here’s why Filipinos are considered as the best choice for your contact centre / call centre solutions.
BIG Savings on Labor Costs
Companies’ primary reason for outsourcing is to cut labor costs and seek affordable yet talented offshore staff. Now would it be relieving to pay offshore outsourced staff only 30% of your actual local staff? With as much as 70% savings you will get the same results and sometimes ever better!
For Filipino outsourced staff, the advantage of being contracted as an offshore call centre agent or a telemarketer is much, much better than floating around a huge labor market with very limited job opportunities in their country. The wide gap in salaries between developed and developing countries give both the offshore employers and the call centre agents or telemarketers a win-win advantage. Filipino offshore contact centre agents are getting decent pay, while offshore employees get big savings on quality results!
Highly Skilled English Speaking Filipino Call Centre Agents, Contact Centre Staff and Telemarketers
Filipinos are also highly educated, internet savvy and have high interest on technology. You can now even hire Filipino call centre agents, contact centre staff, customer support and telemarketers who are home-based or are providing call centre services straight from their homes!
This now makes call centre management easier for most companies especially for the small businesses who really don’t need a building full of call centre and contact centre agents or telemarketers. When you decide to hire home-based Filipinos outsource staff for call centre services and telemarketing services, you won’t find it hard to hire Filipino Professionals who have:
Confidence in speaking and understanding English.
A working computer with a reliable broadband service.
A quiet and private room to work from.
Pride and commitment for home-based jobs; and -
A set of skills to meet the employer's level of expectations.
Now, if you’re wondering how you can easily do this – finding Filipino outsource call centre agents, contact centre staff and telemarketers – let us do it for you!
Outsource Filipinos for Contact Centres and Telemarketing Services with RemoteStaff.com.au
Think Innovations Remote Staff understand that not all companies require huge call centre population and that many small businesses have reservations and are hesitant to hire home based customer support staff. And because of this, they have worked towards perfecting a system that would foster trust and a corporate atmosphere between employers and their contracted call centre, contact centre agents and telemarketers. However small your contact centre or telemarketing company is, you’ll sure to be provided with the things you expect!
RemoteStaff.com.au can guarantee small business owners and companies the best value for money by:
Finding the right Filipino call centre agents, contact centre staff, customer service representatives (CSR) and telemarketers to match your criteria and project description.
Working on building trust between you and your Filipino outsource call centre agents
Establishing effective communication and wage billing rules.
Focusing on reducing risk by providing clients with a monitoring screen shot tool and an HR service to monitor staff daily. (By this, clients are assured their offshore call centre agents and telemarketing staff are working hard, are online every day, and start work on-time)
Ensuring more productivity, flexibility, increased capacity, and savings of up to 70% for your company.
RemoteStaff.com.au has a steady pool of professional expert staff from different parts of the Philippines. The RemoteStaff.com.au commitment is to give you the advantage of contracting one dedicated offshore call centre agents, contact centre or telemarketer staff to as many as - skilled, dedicated, efficient, experienced, and trustworthy virtual call centre and telemarketing staff working exclusively for you and your company.
What people say about Think Innovations - Remote Staff labour hire service
"Virtual office becomes a reality"
"Small businesses are starting to take advantage of cheap overseas labour by outsourcing work such as marketing, web design and office administration. Budding entrepreneurs say that thanks to the internet, they have been able to source white collar workers from overseas at a significantly lower cost than in Australia."
Australian Broadcasting Corporation
Broadcast: 02/02/2010 Reporter: Thea Dikeos
“RemoteStaff.com.au searched and found me an an offshore professional assistant to work remotely with me, who met my criteria based on my job description I gave to them. I can tell you it was the best thing I have done. Now my remotestaff assistant puts my videos live on the website, does my SEO work on the website and is teaching me things along the way as well. All my websites, blog’s and social marketing efforts online are up to date. Anytime I need help on a new task she is there ready and waiting. She is dedicated to my work and does an absolutely fantastic job. I know that I am also making a difference to her life as she is a single Mum with a daughter. So knowing that I am supporting her to be able to work professionally from home and be there for her daughter is a good feeling.
She is online each day with Skype and email and Remote Staff keep track of her work and hours all on my behalf. It took me about two weeks to settle in with having her set-up and now she pretty much runs a lot of my work. I actually feel a lot freer again and have more time for my kids and more time to sleep.
"
Justine Pollard
Stockmarket trader & Best Selling Author of Smart Trading Plans
www.smarttrading.com.au
“I use a staff member from Remote Staff who’s currently in Taiwan, but who began working with me when she was in the Philippines. I also use a virtual assistant in Brisbane, and I am based in Perth with clients around Australia, in New Zealand, the US, the UK and South Africa. I am a truly global business!
When launching Home Biz Chicks I knew that I would require virtual assistance as I was three months pregnant. I wanted to ensure that service for members continued smoothly when I went on maternity leave (Sept 09). I also didn’t want the hassle of hiring staff and dealing with staff issues – plus I work from home so can’t cater for staff to be physically located with me. I also had trouble finding suitable contractors in Australia who were affordably priced. My main need was for help with online services as the majority of products and services are virtual – so I needed a hand with e-newsletters, web site maintenance and web page creation. I came across Remote Staff at a networking event, and have been pleasantly surprised by the service. I was able to go on maternity leave knowing the business would continue to operate without me and with no high overheads.
I had never considered using a virtual assistant from overseas before hand, but the price and professionalism afforded by Remote Staff made it a ‘no brainer’. My assistant, Kim, began with me in June of 2009. During that time she moved to Taiwan for studies and will return to the Philippines soon. The fact that she was able to move countries, while continuing to provide a great service for me was fantastic. I didn’t have to worry about losing her and then finding someone else. We can continue to operate together no matter where we are in the world – as long as you have an internet connection. “
Sue Papadoulis
Founder of HomeBizChicks.com
The ultimate resource for women working from home
“We have tried many design companies but they are expensive and slow. Since we have a full time designer with remotestaff.com.au now things have been moving a lot faster for us and we have been able to hire more staff in our Australian office. We have big plans over 2010 which includes hiring both more onsite employees and remote staff employees like programmers and a SEO manager with remotestaff.com.au.“
Jimmy www.jimmysdeals.com.au
“Since engaging a telemarketer with RemoteStaff.com.au in November 2008, and after training one of its outsourced staff, Ness Consulting has built a sales pipeline totalling $2.3M for one of its clients; a great result given that this results come within the traditionally slower festive season.
Very happy with the solid controls put in place by RemoteStaff to ensure a positive outsourced staffing experience. My staff work together with me on a day to day basis and the experience is just like having the staff working from the next room, rather than in another country. “
Myles Urquhart
Ness Consulting Business development and Lead generation service to IT and Telco industry clients.
“Over the next few years my intention is to use remotestaff.com.au as my back end offshore staffing supplier to run my entire New Business Development team via Remote Staff and all 24/7 IT Support. Right now we are contracting one staff.“
Fernando Paul
Virtualtech Consulting
“My remote staff web designer allows me to deliver existing projects faster and easier. But now it also lets me enhance my services to deliver more to my clients, because i have hired someone with a bigger skill set and more experience. By hiring my offshore staff with Remotestaff.com.au I have double my return and saved 80 hours per month on my time each month.“
Tom Atanasow
Web Creation Technologies www.webcreation.com.au
“I couldn’t afford to pay $45,000 to hire someone to answer the basic questions in a call centre capacity for my business. I was trying to save cost by employing Uni students but they didn’t want the work so I looked for other staffing options. I came across remotestaff.com.au and found for a fraction of the price (Approximately 12k a year) I was able to hire someone overseas who doesn’t have the same opportunities that we take for granted, she was hard-working, diligent and very friendly to our customers at levels you seldom see in customer service these days.“
“Bringing my VA (Virtual assistant) on board has allowed me to sell my CV writing service and offer a better employment service to my clients, in turn helping more Australians get employed. Thanks to my assistant I have more time to focus on marketing and increasing my brand awareness whilst my remotestaff employee holds the fort and deals with all the calls and questions. The feedback I’ve received from my clients about my assistant has been fantastic!“
Tom Anusic APEC Sales Director http://www.cvgraduate.com.au
“I just transitioned from another outsourcing company that placed with me a legal assistant that supposedly had 3 years of experience and I was paying twice the price of what it being charged by Remote Staff . Remote Staff placed with me a far superior assistant who not only has greater abilities to the other outsourcing company's staff member, but the Remote Staff member has superior language skills to those of many of the local job applicants.
Keep up the good work!
Best regards,
James Loren
Miami, Florida, U.S.A.
“Remote Staff have empowered our web marketing/design business to push past 50 new clients this year. This success has only been possible through the support of Remote Staff contractors. I now have a web designer called Cat who totally gets what I need done on the first go - I couldn't be happier with her initiative, performance and communication skills. Remote Staff is now a critical component in our business and is enabling us to manage our growth while maintaining profit margins, ensuring a cost-effective service for our clients. I can confidently say that Remote Staff is the leading Australian supplier in offshore staffing solutions.“
Nick Jerrat, Thesis Edit.
“My experience with Remote Staff has exceeded our expectations on cost and benefit, the systems of communication where simple and reliable, The staff member you help find for us was perfect and I have to say will add great value to our organization.It is refreshing in this economic climate to have company like Remote Staff who really care about our success. “
Will Staughton Macau Capital Trust
“I have been amazed with the outstanding service, especially their customer/staff relationship managers Elaine. She has been fast and consistent in returning our calls/ emails and anything that needed urgent attention. It’s important to note that remotestaff.co.uk took the time to really provide solutions and I have witnessed first hand the level of care offered by remotestaff.co.uk team in treating our business like it was their own business!
I just needed to send this email to congratulate Remote Staff for having such a dedicated team, we have full trust that our business will be in good hands with and we have full confidence in continuing to grow our offshore staffing needs with remotestaff.co.uk. “
Emir M.
“I’ve had many interesting experiences with Chris J over the years; experiences that let you get to know the quality of the man and his soul. I’ve seen him not panic when he was in the cockpit of my plane when it caught on fire. I’ve seen him jogging on a beach with a smile on his face just days after a brain tumour operation. Whatever Chris J may teach or offer you will be useful, but it’s the character of the man I
most admire, and in due course you will too.”
Peter Bond $1.5 Billion dollar LINC Energy company chief, Peter Bond,
now in the top 200 BRW rich list has this to say about Chris J:
A Leading Australian broadcaster from 2UE Radio interviewed Chris J a few years ago on his talk show and introduced Chris as “An Amazing young man who can inspire”.
John Laws
"I have to confess I have been unbelievably impressive working as a sub contractor with Remote Staff. Not to be a suck-up (excuse my term) but REALLY..my Remote Staff experience is just the most satisfying job experience I have ever had. I never experienced a delay with my payroll which is the very,very important. The in-house staff are very (virtually) approachable, totally an open-door management policy.
Having a VA job seems to be an unfulfilling job for some because you just got to stay home and sit in front of your computer, click that mouse, type something, call someone to sell something..It's true I get to do all that (not yet on hard core selling though) but it's not at all unfulfilling or a no-brainer. In fact, it's challenging and if you think you need a "chill-ax"(slang: chill-relax) job then Remote Staff is not for you..Basically the whole scenario is..This job is your typical work in the corporate world or call center industry but you just don't get to travel long hours to get to your job because it's right there, within an arm's reach..All I am saying is..work standards should not diminish when you get a REMOTE STAFF job..In fact, you should even find more ways to "schmack (is that an actual word?!) yourself in the face" and motivate yourself to meet or go beyond your client's expectations. Your client has a business to run and most of the time you will be left on your own..And that is were the dilemma starts..when you are alone..what will you do? "sleep" on the job? or have the integrity to live up to the work standards you claim you possess during your job interview?"
Gwenn
Virtual Assistant
(for remote staff client)
"Remote Staff has been the best kept secret around. I'm so glad my competitors don't know about it! We hired a personal assistant and she has been fantastic. We are now hiring more staff as well. It's amazing how talented the staff are that are working with us now. They are so professional and have a very strong work ethic. More importantly, they truly do care about our success, and that is the most value of all. They are reliable and task oriented, exactly what you want in a staff person. Remote Staff is a world-class company and their staff they have access to are second to none."
Ari Galper, Founder, Unlock The Game & ChatWise,
http://www.ChatWise.com
