Hire World-Class, High Performing, Vetted Purchasing Experts.
Cut Labor Costs by 70%

• To ensure cost savings, consider suppliers that offer a balance between quality and affordability
• Evaluate proposals and quotations using a tabulation or canvass report
• Maintain open communication channels between end-users and suppliers
• Negotiate with vendors on price, terms, warranties, and delivery using technical and commercial evaluation
• Use Quickbooks to manage purchase orders, billing, inventory, and logistics
• Collect data for assigned engineers to use as a reference for project estimates

• Responsibilities include overseeing vendor communication
• Analyzing purchase orders
• Generating reports
• Computing duties and taxes
• Estimating landed costs
• Creating purchase orders
• Expediting deliveries
• Resolving shortages, reviewing requisition orders, managing inventory, and maintaining records

• Assist company executives and officials
• Manage travel arrangements
• Handle data filing and administration
• Facilitate purchase orders
• Monitor stock deliveries and logistics
• Track employee attendance
• Respond to phone calls, emails, and other administrative tasks as directed

• Handles the company's petty cash funds and is in charge of paying company expenses (utility
• expenses, miscellaneous expenses, supplies, etc.)
• Responsible for the inventory of office supplies.
• Responsible for purchasing of office supplies.
• Responsible for answering inquiries/calls from members.
• Responsible for monitoring members and government shares.
• Responsible for consolidating the monthly members & government shares of members.
• Process loan applications & retirement benefits of members.
• Prepares monthly payroll of employees.
• Prepares & processes disbursement vouchers for loans, salary, retirement funds, and bank
• checks.
• Process customer payments in form of cash & checks.
• Assist the accountant with month-end accruals and other duties as assigned.
• Assist the manager in preparation of presentation for meetings with the board of trustees.
• Prepares journal entries.
• Responsible for the preparation of the balance sheet.
• Responsible for the preparation of expenses schedule.
• Communicate with local banks for remittances/checks/statement of the account.
• Responsible for bank reconciliations (remittances & checks)
• Knowledge base in Accounts Payable or bookkeeping

• For processing invoices and vouchers procedures prepares invoice batches for scanning into the archive by printing, sorting, and stamping; add GL coding and submit for approval.
• Accurately matches appropriate invoices to purchase orders.
• Works with vendors, Department Managers, AP Team Lead, and other AP staff to resolve vendor information discrepancies in a timely manner; reconciles vendor statements to outstanding payment reports.
• Assists AP Supervisor/Team Lead with month-end accruals and other duties as assigned.
• Assists Procurement Team to resolve purchase order and invoice exceptions.
• Resolves and processes Electronic Invoices Processing errors.
• Researches and resolves invoice exceptions efficiently and effectively.
• Processes new vendor addition and change forms with proper documentation as outlined in the procedure book from the corporate AP department. Keeps current with all document revisions as required by corporate AP.
• Highlights incorrect document/invoice numbers, dates, amounts, and vendor mismatches for immediate correction. Takes a proactive role in working with a team on vendor holds and resolving errors.
• Inputs documents, vouchers, invoices, and check requests, ensuring the accuracy of vendor names and coding; adheres to due dates per corporate guidelines.
• Develop and maintain a filing system for records and documents to ensure easily available information.
• Handles ad hoc analysis and special projects as requested by management.

• Tracking company stock levels, invoices, and delivery information.
• Manage retail staff, among which includes people working on the floor, and the cashiers.
• Performing inventory inspections.
• Conducting product research of potential suppliers. Sourcing, canvassing and comparing bids of suppliers.
• Negotiating terms and prices with suppliers. Placing bulk orders with suppliers and vendors.
• Reviewing product quality.
• Preparing cost analysis reports on purchases.
• Tracking orders and delivery progress.
• Coordinating with warehouse staff for proper storage.
• Reporting any damaged or faulty purchases.
• Maintaining records of all orders and payments.
• Coordinating with suppliers, delivery team, and warehouse staff.
• Maintaining working relationships with vendors and suppliers.

• Research potential vendors.
• Compare and evaluate offers from suppliers.
• Negotiate contract terms of agreement and pricing.
• Track orders and ensure timely delivery.
• Review quality of purchased products.
• Enter order details (e.g., vendors, quantities, prices) into internal databases.
• Maintain updated records of purchased products, delivery information, and invoices.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Prepare reports on purchases, including cost analyses.
• Monitor stock levels and place orders as needed.
• Coordinate with warehouse staff to ensure proper storage.
• Attend trade shows and exhibitions to stay up-to-date with industry trends.

• Prospect leads through relevant channels.
• Qualify leads by levels of interest.
• Coordinate lead gen campaigns with marketing and sales.
• Research prospective customers to identify lead channels.
• Create and curate content for inbound lead channels.
• Initiate cold calls, emails, and other outbound communications.
• Manage leads in the sales pipeline.

• Research potential leads in apollo application.
• Generate 120 leads per day from apollo application.
• Upload the downloaded leads to Neverbounce application for email verifications.
• Save the validated leads email address to google drive for tracking purposes.
• Use instantly application to create email campaigns/ loom video campaigns to be sent out tovalidated leads.
• Upload the validated leads to instantly app together with Calendly link of the client for theleads to have a link to book a schedule.
• Create a loom video for the lead's website and upload the video link file in instantlyapplication together with the email template provided.
• Track all the email address that has been sent out through the campaign and monitor thereplies from each email that has been sent.
• Generate a weekly report and submit it to the CEO directly.
• Research potential leads in seamless application.
• Monitoring of clients that booked a call and inform the CEO.

• Build and maintain strong relationships with vendors and suppliers. Negotiate terms, pricing, and contracts to ensure favorable terms for the organization.
• Prepare and process purchase orders accurately and in a timely manner. Review and verify purchase requisitions, ensuring they align with company needs and budget constraints. Acknowledge receipt of purchase orders and communicate order status to relevant teams. 
• Coordinate and track shipments to ensure on-time delivery. Work closely with logistics providers to optimize shipping routes and costs.
• Monitor and manage inventory levels to prevent shortages and overstock situations. 
• invoices from vendors with purchase orders and goods received.
• Maintain accurate records of all financial transactions related to purchasing. 
• Emailing & Calling corresponding with suppliers and vendors
• Following up orders / purchases
• Updating CRM System
• General Administrative duties

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

• Responsible for the on-time replenishment of corporate supplies

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues

• Answer emails and chat inquiries on Help Scout.
• Create and manage tickets on Trello.
• Source winning products and niches on AliExpress and AdSpy.
• Edit pictures and GIFs for product listings.
• Create product funnels and product pages on Shopify.
• Upload products to Shopify platform.

• Fulfill and validate purchase requests from all departments.
• Perform strategic sourcing and negotiate with vendors.
• Process purchase orders and other purchasing documents.
• Maintain vendor files and documents.
• Create and manage the team schedule.
• Coordinate with Finance regarding payment status.
• Monitor the inventory and maintenance of office equipment.
• Negotiate pricing and implement effective pricing strategies.
• Create purchase orders (POs) and process purchase requisitions from employees.
• Request payments from the finance department for approved quotations and orders.
• Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
• Handle order processing and fulfillment from E-commerce and Social Media platforms.
• Upload and organize products and details on Seller Center platforms.
• Coordinate packing, booking logistics, and shipments.
• Source potential leads and maintain relationships with vendors.
• Present merchant decks to sellers.
• Deliver excellent customer service to internal stakeholders and external vendors.

• Fulfilled and validated purchase requests for all departments.
• Created purchase orders.
• Conducted strategic sourcing and negotiated with vendors.
• Processed purchase orders and other purchasing documents.
• Maintained vendor files and records.
• Sent Statements of Account (SOA) to merchants and cli

• Provided patient care, handled phone calls, created phone notes, and managed tasks.
• Managed correspondence, accounts receivable, and performed billing and coding tasks.
• Coordinated with various departments to ensure smooth operations.
• Managed emails and performed a variety of medical administrative tasks.
• Updated and followed up on orders in Durable Medical Equipment (DME).
• Plotted and updated the provider's schedule in Dr. Chrono.
• Served as the executive assistant to the Director of Operations.

• Created spreadsheets to track important customer information.
• Transferred data from hard copies to a digital database.
• Updated customer information in the database.
• Organized existing data in spreadsheets.
• Verified outdated data and made necessary updates to records.
• Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

• Provide daily technical support to users of various computer systems.
• Answer user questions promptly and accurately.
• Analyze and diagnose system problems.
• Quickly implement solutions to restore proper system operation.
• Ensure high-quality service and maintain system performance standards.
• Document issues and resolutions for future reference.
• Collaborate with other IT team members to improve support processes.

• Welcome clients and guests warmly.
• Answer incoming calls and emails promptly.
• Monitor and receive incoming and outgoing documents.
• Book and manage meeting rooms.
• Monitor and maintain office supplies and materials.
• Address facilities concerns efficiently.
• Organize and release lockers to agents.

• Welcome and greet hotel guests warmly.
• Assist guests to their respective tables and chairs.
• Manage table reservations efficiently.
• File and organize important documents.
• Provide exceptional customer service to ensure guest satisfaction.
• Handle guest inquiries and resolve any issues promptly.
• Offer information about hotel services, amenities, and local attractions.
• Ensure the front desk area is tidy and presentable.
• Coordinate with other hotel departments to enhance guest experiences.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders and serve snacks and drinks
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations

• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Help customers determine their needs then provide proper recommendations to solve their problems
• Ask all customers for referrals
• Develop strong relationships with customers and look for opportunities to further expand their products
• Take full advantage of company training sessions and literature to remain current with product offerings
• Keep all store areas clean and organized
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Accept delivered packages and ensure proper amount is inside.
• Unload merchandise.
• Mark items with identifying codes, such as price, stock, or inventory control codes.
• Stock shelves with unpacked items.
• Ensure label is clear and visible.
• Help customers fill orders.
• Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
• Compute price of merchandise.
• Keep records of sale.
• Prepare merchandise for shipment.
• Replenish inventory.
• Ensure customer received product.
• Replace damaged or missing products.
• Operate forklift to lift or place merchandise.
• Work with salespeople on inventory and orders.

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Event planning, design and production while managing all project delivery elements within time limits
• Liaise with clients to identify their needs and to ensure customer satisfaction
• Conduct market research, gather information and negotiate contracts prior to closing any deals
• Provide feedback and periodic reports to stakeholders
• Propose ideas to improve provided services and event quality
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Ensure compliance with insurance, legal, health and safety obligations
• Specify staff requirements and coordinate their activities
• Cooperate with marketing and PR to promote and publicize event
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes
• Research market, identify event opportunities and generate interest 

• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies.
• Determine daily coupons.
• Ensure pricing is correct.
• Work on store displays.
• Attend trade shows to identify new products and services.
• Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers.
• Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock.
• Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Ensure hours of operation are in compliance with local laws.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.

• Familiarizing yourself with the company’s mission, vision, and goals.
• Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
• Educating customers, retailers, and distributors about our products.
• Creating website and social media content in order to drive brand awareness and attract new customers.
• Building rapport with customers and vendors.
• Monitoring customer feedback and escalating complaints to the marketing department.
• Tracking customer preferences, metrics, and media campaigns.
• Representing the company at product launches, events, and trade shows.
• Brainstorming ideas and participating in training and workshops.
• Maintaining a positive image of the brand at all times.

• Manage day-to-day operations of business.