Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time
Australian Central Standard Time
Australian Eastern Standard Time
New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.36 per hour or $USD 1449.01 per month
Communications and Content Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2022 to April 2025 (38 Months)
Duties and Responsibilities:
- Managing client-facing work and providing support in various areas such as, but not limited to: workflow and process update management, critical client updates dissemination, and announcements management guaranteeing 100% employee compliance
- Supporting operations, client services, training, and other support departments
- Acted as the primary contact person for data gathering and presentation in the weekly, monthly, and quarterly business reviews with the stakeholders
- Helping with the implementation and monitoring of client projects
- Database management
- Processing of the requests for the onboarding of new hires, offboarding, and internal movements of employees
- Ensuring that client visits are smooth and problem free by helping the Operations and Client Services in welcoming and assisting clients
E-commerce Platform Trust and Safety Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2021 to December 2021 (5 Months)
Duties and Responsibilities:
- Investigating both seller and buyer's accounts for orders that were held on the platform for the possibility of any fraudulent transactions while using the marketplace online platform, ensuring that all the customers using the platform are safe from any suspicious and collusive fraud behavior
Email Support Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2020 to July 2021 (15 Months)
Duties and Responsibilities:
- Providing effective solutions
- Responding to customer inquiries and complaints about the cryptocurrency digital platform and it's offered services.
Data Transcriber Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2019 to April 2020 (12 Months)
Duties and Responsibilities:
- Reviewing, editing, and creating accurate transcriptions of English or bilingual text from photos or written menu ensuring that the grammar and punctuation were 100% accurate before advertising on the digital platform.
- Managed and updated store hours on the platform
- Created logos with minimal editing
- Conducted pre-work data gathering for the store's participation in the food delivery digital platform
Field of Study:
Linguistics/Languages
Major:
English Language
Graduation Date:
January 1, 2020
Located In:
Philippines
License and Certification: :
N/A