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Cyrille is a Licensed Pharmacist and highly experienced Healthcare Virtual Assistant with a strong background providing executive and operational support within the healthcare and home care sectors. Adept at managing complex administrative workflows, transforming operational data into actionable insights, and handling cross-functional communications, She demonstrates exceptional organizational skills, discretion, and independent judgment. Cyrille has over 13 years of professional experience spanning virtual executive assistance, customer service operations, and medical transcription. handle high-level operational tasks in specialized, fast-paced environments.

• Her professional industry experience includes providing dedicated support to the healthcare and home care industry, the business process outsourcing (BPO) sector, and specialized healthcare documentation organizations.

• Key areas of work handled throughout her career include:

  • Managing executive communications, including high-volume inboxes, priority drafting, and calendar alignment.

  • Providing back-office and HR support, specifically in recruitment coordination, candidate onboarding, and compliance tracking.

  • Maintaining and updating sensitive caregiver and client records.

  • Resolving complex billing, service, and scheduling issues through multi-channel customer support.

  • Producing accurate medical documentation from recorded dictations in adherence to healthcare standards.

• She holds a Bachelor of Science in Pharmacy (2020 - 2023) from Philippine Women's University and a Bachelor of Science in Biology (2004 - 2008) from the University of Makati.

• Her professional credentials include being a Licensed Pharmacist and possessing a HIPAA Certification.

Career Highlights / Relevant Projects

• In her recent role providing virtual executive support for a healthcare organization, she successfully streamlined cross-functional communication across Billing, Scheduling, Payroll, and HR departments.

• She proactively identified workflow inefficiencies and implemented structured process improvements to enhance overall operational efficiency.

• Cyrille consistently demonstrated strong analytical capabilities by organizing raw operational data into clear, actionable reports, presentations, and executive summaries.

• Throughout her customer support tenure, she contributed to broader operational consistency by documenting recurring issues and recommending structured solutions for complex billing and service escalations.

• She effectively assisted in incident reporting and documentation, ensuring compliance with strict insurance and healthcare guidelines.

Skill Proficiency + Tech / Software Proficiency

• Core Skills:

  • Executive-Level Communication & Email Management.

  • Calendar & Priority Management.

  • Data Analysis & Executive Reporting.

  • Process Improvement & Workflow Optimization.

  • HIPAA Compliance & Data Confidentiality.

  • Meeting Coordination & Medical Documentation.

• Technical & Software Proficiency:

  • Proficient in Microsoft Office (Excel, Outlook) and Google Workspace.

  • Experienced in navigating and maintaining data within specialized CRM and Healthcare Platforms.