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With over a decade of cumulative professional experience, Ritchie has established a strong track record in sales development, strategic business expansion, outbound prospecting, and high-impact client relationship management. Her background spans both domestic and major international markets—most notably Australia and the United States—where she has successfully engaged key decision-makers, built qualified sales pipelines, and accelerated revenue growth across diverse commercial landscapes. Her commercial acumen is anchored by a Bachelor’s Degree in Business Administration, enriched by early, hands-on exposure to computer-aided drafting (CAD) operations and local engineering services within a family-owned geodetic surveying firm. This unique intersection of business strategy and technical exposure allows Ritchie to quickly master complex service offerings, articulate technical value propositions with clarity, and build immediate credibility across varied industries.

Over the course of her career, Ritchie has delivered measurable results across specialized sectors, including Australian real estate and property management; commercial construction, HVAC, and building subcontracting services; digital marketing and SaaS solutions; agricultural export and international trade; business process outsourcing (BPO) and customer care; and commercial media broadcasting. Highly adept at remote, cross-border collaboration, she operates from an enterprise-grade home workstation engineered for total operational redundancy. Her setup includes dual PC and MacBook configurations, dual fiber-optic internet connections backed by uninterruptible power supply (UPS) units, and dedicated portable power stations, ensuring continuous, uninterrupted service delivery across global time zones.
 

1. Career Highlights / Relevant Projects

• Australian Market & Construction Subcontractor Tender Support:
  • Served as an outbound representative liaising between builders, general contractors, and estimators within Australian property management and HVAC operations.
  • Navigated tender processes and documentation utilizing industry platforms to monitor commercial opportunities and coordinate client-facing meetings between prospects and estimators.

• Pipeline Revival & Stagnant Lead Conversion (Digital Marketing & SaaS):

  • Handled outbound prospecting targeting dormant and uncontacted inbound inquiries generated via digital marketing channels and web platforms.
  • Re-engaged legacy leads, qualified business requirements, and advanced sales conversations into active pipeline stages.

• High-Volume Outbound Prospecting & Consistent KPI Attainment:

  • Maintained high-volume calling performance (averaging 80 to 120 outbound calls daily) across real estate, marketing, and B2B campaigns.
  • Consistently secured a minimum of 2 qualified, client-ready appointments per day through cold calling, multi-channel outreach, and structured needs analysis.
  • Executed end-to-end sales qualification by identifying decision-makers, uncovering pain points, and updating sales pipelines to ensure high lead-to-opportunity conversion.

2. Skill Proficiency + Tech / Software Proficiency

• Core Competencies: B2B/B2C Outbound Prospecting, Cold Calling, Lead Sourcing & Qualification, Pipeline Management, Appointment Setting, Tender Process Navigation, Re-engagement Campaigns, Multi-Channel Outreach (Email/Phone/Social).
• CRM & Pipeline Platforms: Salesforce, HubSpot CRM, GoHighLevel, Quickbase, Airtable.
• Construction & Industry-Specific Platforms: EstimateOne, TrackOne.
• Sales Intelligence & Prospecting Tools: Apollo.io, LinkedIn Sales Navigator.
• AI & Content Automation: Claude (strategy structuring and proposal guidance), ChatGPT (prompting and workflows), Canva (visual asset preparation).
• Communication & Collaboration: Google Workspace, Zoom, 3CX, Google Voice.

She can start immediately.

Jennelyn (Jam) Jamerlan is an accomplished Customer Service Representative, Escalations Specialist, and Team Lead with a solid 10-year track record in high-volume contact center operations and BPO environments. She brings extensive cross-functional expertise spanning financial services, rideshare support, and B2B service dispatching/appointment setting. Recognized for her strong initiative, problem-solving skills, and operational composure, she excels in handling escalated claims, conducting high-level stakeholder outreach to business owners, and leading frontline support teams in fast-paced operational settings.

Work Experience & Industry Exposure

• Possesses 10 years of solid contact center and customer operations experience across the Financial Services/Banking, Transportation/Rideshare, and Field Service/Warranty Dispatch sectors.

• Progressed from frontline operations to acting team lead, subject matter expert (SME), and flex coach, demonstrating strong adaptability and leadership.

• Core experience includes:

  • Managing telephone banking, credit card application vetting, and fraud analysis operations

  • Providing knowledge-based customer and driver support for on-demand rideshare and delivery platforms

  • Handling escalated dispatch queues and B2B outbound communications targeting business owners and independent service contractors

  • Conducting organic lead generation and cold outreach to onboard out-of-network service technicians for urgent regional service requests

  • Mentoring, coaching, and supervising frontline agent cohorts

Career Highlights & Relevant Projects

• Successfully managed high-stakes escalated claims queues, consistently achieving a target dispatch/resolution rate of at least 90% by the end of each shift.

• Executed end-to-end provider acquisition on complex dispatch tickets, independently sourcing, vetting, negotiating, and onboarding third-party service technicians within strict 1-to-2-hour turnaround windows.

• Stepped up as acting supervisor and subject matter expert over a 14-to-15-member team during organizational restructuring, independently managing agent coaching, escalations, and administrative workflows with minimal supervision.

Skill Proficiency & Tech / Software Proficiency

• Core Competencies: B2B Appointment Setting, Escalations Management, Lead Generation & Cold Calling, Dispatch Coordination, Fraud Analysis, Customer Support, Team Leadership & Coaching

• Hardware & Infrastructure: Equipped with a 12th Gen Intel Core i5 laptop (8 GB RAM), dual power redundancy (fuel generator and EcoFlow power station), and a high-speed Starlink internet connection running between 300 to 400 Mbps.

• Compliance: Fully amenable to installing desktop time tracking and activity monitoring software.

Work Availability & Schedule Specifics

• Availability: Available immediately to start; prioritizing full-time roles while remaining open to part-time opportunities.

• Shift Preference: Flexible across day, mid, or night shifts.

Romel (Lemore) is an adaptable and detail-driven Customer Service Representative, Travel Consultant, and Executive Assistant with comprehensive experience delivering high-touch support across the business process outsourcing (BPO), travel and hospitality, healthcare, and e-commerce industries. He brings solid expertise in managing end-to-end travel logistics using major Global Distribution Systems (GDS), handling complex omnichannel inquiries, and providing high-level administrative support to senior leadership. With a proven track record of developing standard operating procedures, training frontline representatives, and streamlining inbox and calendar workflows, he is well-equipped to drive operational efficiency and positive customer outcomes in a remote working environment.

Work Experience + Professional Licenses + Educational Background

• Possesses extensive customer support and administrative experience across the BPO, Travel & Hospitality, Medical/Healthcare, E-Commerce, Retail, and Telecommunications sectors.

• Professional background includes cross-functional experience as a Customer Support Specialist, Travel Specialist, Executive Assistant, and Frontline Team Lead.

• Core experience includes:

  • Managing end-to-end travel reservations, ticketing, and itineraries for international clientele

  • Providing executive support to director-level operations and sales leadership, including complex calendar scheduling, travel coordination, and achieving inbox zero daily

  • Developing and standardizing customer support Standard Operating Procedures (SOPs) and complaint-handling frameworks for growing e-commerce businesses

  • Delivering frontline agent training, onboarding plans, and operational coaching

  • Handling inbound and outbound communications across voice, ticketing, and email channels for customer service, dispute resolution, and sales follow-ups

Career Highlights / Relevant Projects

• Designed and executed a comprehensive customer service Standard Operating Procedure (SOP) and escalation guideline for a startup e-commerce client, establishing clear complaint-resolution caps, discount parameters, and retention workflows.

• Served as the dedicated Executive Assistant to the Director of Operations and Sales within a healthcare enterprise, consistently maintaining inbox zero and coordinating high-volume administrative tasks.

• Successfully supported European and North American travelers through high-volume, multi-platform travel coordination, resolving complex flight, accommodation, and transit changes using modern NDC distribution systems and traditional GDS tools.

Skill Proficiency + Tech / Software Proficiency

• Travel Booking & Distribution Systems: Amadeus GDS (daily operational use), Sabre, Worldspan, Travelport/Connections Loyalty, New Distribution Capability (NDC) platforms

• Customer Support & Ticketing Systems: Zendesk, Omnichannel Ticket & Dispute Resolution, Inbound & Outbound Calling

• Administrative Competencies: Calendar Management, Inbox Management (Inbox Zero methodology), SOP Development, Agent Onboarding & Training, Cross-Functional Executive Support

• Hardware & Technical Infrastructure: Uses an Apple system paired with a Jabra headset, stable internet connectivity, and a dedicated power backup solution. Fully amenable to remote activity monitoring and time-tracking software.

Work Availability / Schedule Specifics

• Availability: Available immediately with no active employment notice periods or binding non-compete commitments.

• Shift Preference: Prioritizing full-time roles (open to part-time opportunities); fully adaptable to voice-heavy shifts and international business hours.

Rheanina has experience in customer service and travel account support within the BPO industry, with exposure to airline and hotel reservation management, rebookings, and customer assistance. Their background includes working with major travel-related accounts such as PriceLine and American Express, where they handled high-volume inbound customer support and booking-related concerns. They also recently completed medical billing training to expand their skill set into the healthcare support industry.

Main roles and niche experience include:
• Customer Service Representative
• Travel Specialist
• Reservation Specialist
• Medical Billing Trainee
• BPO Support Specialist

Rheanina demonstrated experience handling fast-paced travel accounts, managing reservations, cancellations, and itinerary changes while supporting customers through high call volumes. They shared familiarity with travel industry workflows and booking systems commonly used in airline and hotel operations. In addition, they expressed interest in pursuing opportunities within the medical billing field following completion of their recent training.

Tools and software proficiency include:
• Sabre
• Apollo
• Fastres
• Microsoft Office Suite
• Windows 11 Pro

Rheanina is equipped with a stable remote work setup including an 11th Gen Intel Core i5 device, 112 Mbps internet connection, backup power supply, and solar panel support for contingency purposes. They are open to both full-time and part-time opportunities and are flexible with work schedules.

Ely has over 4 years of experience in customer service, sales, and virtual assistance, with strong exposure to cold calling, appointment setting, lead generation, and outbound sales campaigns. They have supported clients across the real estate, healthcare, fitness, and entertainment industries, demonstrating strong communication skills and adaptability in remote work environments.

Their background includes working as a Real Estate Virtual Assistant for a US-based client, conducting cold calls to potential property sellers and qualifying leads for negotiations. Ely also worked for Topdoc as a Sales Telemarketer for two years, handling over 150 outbound calls daily to doctors across the United States to promote premium online profiles and recognition plaques. Additionally, they gained experience as an Appointment Setter for Barbizon and handled administrative and customer service tasks for Premier Fitness.

Ely demonstrates experience working in high-volume sales environments and shared a structured approach to handling objections, maintaining credibility during calls, and improving communication strategies through client interactions.

Tools and software proficiency include:
• Salesforce
• HubSpot
• RingCentral
• Mojo

They are fully equipped with a primary laptop and backup desktop setup, with contingency plans for internet and power interruptions. Ely is available to start immediately and is open to full-time opportunities.

Allan is an experienced professional with a comprehensive background in customer experience, order fulfillment, and compliance within the outsourcing, renewable energy, and telemarketing sectors. Leveraging his educational foundation in finance and management accounting , he applies a highly analytical approach to resolving fulfillment issues, ensuring invoice compliance, and managing end-to-end client relations. His proven ability to balance independent problem-solving with collaborative stakeholder management makes him an excellent fit for roles requiring meticulous order tracking and high-level partner support.

• The candidate holds a Bachelor of Science in Commerce with a major in Finance and Management Accounting, obtained in 2007.

• He possesses over a decade of relevant work experience spanning the IT-enabled services, renewable energy, and education sectors.

• Managed inside sales, vendor fulfillment, and customer experience within the outsourcing industry, tracking purchase orders through all stages until full invoicing.

• Handled dealer support, sales order booking, and invoice compliance as an analyst and support representative for a prominent renewable energy company.

• Served as a Team Leader and Quality Assurance Specialist in a sales and telemarketing environment.

• Acted as a Communications Coach, tailoring lesson plans to accommodate varying learning styles to properly prepare students for careers in the call center industry.

• Successfully managed the end-to-end fulfillment process, actively problem-solving vendor issues to ensure customer expectations were consistently met through original or substitute vendors.

• Owned the on-time delivery of partner orders by region, holding personal accountability for regional customer satisfaction while providing direct support to Regional and Area Sales Managers.

• Validated the accuracy of complex invoice packages and successfully managed the end-to-end process for handling exceptions according to strictly approved policies.

• Performed extensive quantitative data analysis, extracting critical reports used by stakeholders and partners in key business presentations.

• Order Fulfillment & Partner Support: Highly proficient in tracking orders, resolving fulfillment discrepancies, and maintaining strong client relations for both cash and lease orders.

• Invoice Compliance & Data Analysis: Skilled in strict document validation, policy enforcement, and quantitative reporting.

• Coaching & Leadership: Experienced in evaluating student progress, preparing tailored lesson plans, and previously leading a student assistant team.

• CRM & Inventory Systems: Experienced in utilizing software applications including HubSpot, Salesforce, and SOS Inventory for order updates.

• ERP & Reporting Tools: Proficient in maintaining existing sales orders via Oracle ERP and utilizing Oracle Discoverer for data extraction.

• He can start immediately and is open to both full-time and part-time

Sam is a seasoned customer support professional with a strong foundation in technical support, customer service, and content moderation within the outsourcing and digital services industries. Across six years, she has demonstrated consistent performance in handling high-volume customer interactions, resolving technical concerns, and maintaining customer satisfaction. Her progression into a Subject Matter Expert role reflects both her technical competence and her ability to guide teams, making her a well-rounded candidate for client-facing and support-driven roles.

Work Experience / Educational Background
The candidate has 6 years of relevant experience in the business process outsourcing and customer service industry, supporting telecommunications, e-commerce, and digital platform clients.

Key areas of experience include:

• Technical support for internet, phone, television, and home security services
• Customer service handling billing, subscriptions, order management, and issue resolution
• Content moderation aligned with community standards and compliance policies
• Cold calling and lead generation for sales pipelines
• Team support and knowledge sharing as a Subject Matter Expert

Industry exposure:

• Telecommunications and cable services
• E-commerce and subscription-based services
• Online platforms and digital communities
• Sales and lead generation services

Educational background includes undergraduate studies in Biology and English education, contributing to her communication and analytical skills.

Career Highlights / Relevant Projects

• Managed 25+ customer issues daily in a technical support environment while maintaining strong customer satisfaction metrics
• Earned early recognition and achievement badges as a new hire, indicating fast onboarding and adaptability
• Progressed into an SME (Subject Matter Expert) role, providing guidance, maintaining KPI reports, and supporting team performance
• Demonstrated cross-functional capability by transitioning between technical support, customer service, moderation, and sales roles
• Consistently met KPIs such as response time, resolution efficiency, and customer satisfaction across multiple accounts

These accomplishments highlight her ability to deliver results in high-pressure, metrics-driven environments while supporting team success.

Skill Proficiency + Tech / Software Proficiency

• Customer Support & Technical Troubleshooting (6 years): Extensive experience resolving service and device-related concerns via phone support
• Communication & Problem Solving (6 years): Clear, customer-focused communication applied in resolving complex and sensitive concerns
• Content Moderation & Policy Enforcement (2–3 years): Reviewing and enforcing compliance with platform guidelines

Additional Skills:

• Cold calling and lead nurturing
• Billing and subscription management
• KPI tracking and reporting (as SME)
• Time management and multitasking in high-volume environments

Tools & Systems:

• CRM and ticketing systems (various platforms typical to BPO environments)
• Telephony systems for inbound/outbound support
• Documentation and reporting tools for KPI tracking

Her top strengths technical support, communication, and adaptability are directly aligned with client-facing support roles and fast-paced service environments.

Work Availability / Schedule Specifics
The candidate is available to start immediately.

Cashmer brings with him over a decade of progressive leadership experience spanning Business Development, Sales, and General Management across the UAE and the Philippines. Throughout his career, he has developed strong expertise in lead generation, cold calling, client networking, and pipeline management. His day-to-day responsibilities often began with reviewing sales pipelines, following up with existing customers, and monitoring ongoing projects to ensure smooth progress toward closure. Beyond frontline sales activities, he has also taken a strategic role in leading cross-functional teams composed of engineers and IT professionals, ensuring that client requirements were fully met through technical solutions such as BOQs and system adjustments.

He has extensive hands-on experience in closing high-value sales and managing transactions across B2B, B2C, and B2E markets, while also cultivating long-term relationships with key vendors and clients. Over the years, he has held senior leadership positions that highlight his career growth, including serving as General Manager at Alpha CB International from 2019 to 2022, Senior Business Development Executive at Thakral IT Services from 2017 to 2019, and Senior Sales Executive at Dynamic World Computers from 2014 to 2017. These roles allowed him to demonstrate both operational oversight and strategic business development capabilities, including revenue growth, client retention, and market expansion.

Cashmer’s strong educational foundation includes a degree in Computer Systems Design and Programming from AMA-CLC (2001–2003), further supported by his secondary education at St. Scholastica’s Academy. To complement his professional experience, he has earned certifications in Google Digital Marketing and HP Networking, both of which have enhanced his ability to merge technical knowledge with modern business development and digital sales practices. This blend of technical expertise, leadership experience, and formal training underscores his readiness to contribute to growth-oriented business development roles.

1. Career Highlights / Relevant Projects

• Successfully managed enterprise clients (10+ accounts), eventually delegating small accounts to a sales team he supervised.
• Consistently drove new business development, market expansion, and customer engagement strategies while maintaining existing accounts.
• Directed full company operations (sales, finance, strategic growth) as General Manager, overseeing long-term partnerships and revenue generation.
• Dealt with international clients, including Canadian and Australian accounts, and collaborated with distributors and vendors to deliver complete IT solutions.
• Actively engaged in sales forecasting, quota management, and project oversight, ensuring timely delivery and client satisfaction.

2. Skill Proficiency + Tech / Software Proficiency

• Strong sales and communication skills with expertise in B2B, B2C, and B2E sales management.
• Proficient in Salesforce CRM for lead and account management, Tally for accounting-related tasks, and Excel for reporting and sales tracking (daily pipeline updates, forecasts).
• Familiar with Monday.com project management platform and other digital productivity tools (calendar management, online collaboration).
• Demonstrates adaptability across analog and digital sales approaches, balancing traditional networking with modern digital lead generation.
• Recognized for creative design and digital marketing skills, with experience in content creation and collaborations with international brands

She can start immediately.

Predictive Index Behavioral Profile: Specialist

Strongest behavior:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary:

• Cashmer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
• Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Cashmer, who takes responsibilities very seriously.
• With experience and/or training, Cashmer will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Cashmer is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Cashmer is a highly experienced outbound sales professional with over a decade of hands-on B2B and B2C selling experience across the tech, digital marketing, and IT service sectors—making her a strong fit for full-cycle sales responsibilities.
• She has a proven track record managing cold outreach campaigns using LinkedIn, email marketing tools, SMS, and phone calls.
• Cashmer has worked in quota-driven environments and is confident prospecting and converting leads into long-term customers.
• She has a consultative approach to selling—prioritizing the customer's needs and providing value first over aggressive tactics, which aligns perfectly with mission-driven marketing/sales.
• In her prior roles as General Manager and Senior Business Development Executive, she was responsible not just for sales but for creating and refining sales systems, collaborating with leadership, and contributing strategically to business growth.
• She’s also familiar with pipeline ownership using CRMs like Salesforce and Tally, managing lead urgency, follow-up schedules, and performance metrics.
• Cashmer expressed strong interest in working with a purpose-driven company.
• She is confident, technically capable, and proactive—ready to start immediately, open to the AU shift, and amenable to part-time with the possibility of transitioning to full-time.

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new relationships.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks are completed to standard.
• Cautious and by-the-book; follows established plans to avoid errors and bases decisions on researched evidence.
• Focused on operational excellence and efficiency; motivated by delivering accurate, timely work.

Behavioral Summary:

Cashmer is a highly conscientious and disciplined individual who approaches her work with thoroughness, care, and precision. She is exacting in her execution and relies on established systems, structured workflows, and clear expectations to perform at her best. Her reserved but sincere communication style makes her reliable and trustworthy in delivering high-quality, consistent output. She thrives in environments where accuracy, planning, and integrity are paramount—and her mindset is well suited to a structured, fast-paced remote sales operation.

• Jeniffer is a seasoned professional with a solid background in both the BPO industry and ESL education. She brings over a decade of combined experience in customer service, lead generation, appointment setting, and virtual assistance.
• Most recently, she has been working in a lead generation role for a U.S.-based digital agency where she handles high-volume of outbound calls (200–300 per day), conducts qualification interviews and transfers leads to partners across industries such as insurance, education, and finance.
• Jeniffer is proficient in using Genesis and CRMs.
• She is available immediately for a full-time work and has expressed preference in a day shift role.
• Predictive Index Behavioral Profile - Adapter
• Strongest Behaviors
  • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
  • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Behavior Summary
  • In most circumstances, Jeniffer is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules. Upon completing a task, she will exhibit a higher degree of sociability, yet when facing an impending challenge, she is more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet she generally prefers a degree of predictability.

Manuel is a motivated, versatile professional with a well-rounded background in BPO customer service and freelancing, focused on outbound sales and lead generation. With nearly a decade of experience, he has transitioned smoothly between structured corporate environments and fast-paced freelance engagements.

Manuel brings 7+ years of relevant work experience in customer service, outbound sales, and lead generation across both BPO and e-commerce industries.

• Worked in Philippine-based BPO firms from 2016 to 2022, handling both inbound and outbound calls for telco and utility clients, including debt collection and billing concerns for a U.S.-based cable and internet provider.
• Handled global customer base (U.S., Canada, UK, Australia, New Zealand) as a CSR and sales support for an online store selling therapeutic electronic devices.
• Engaged in lead qualification and outreach for a US-based business acquisition team, researching small businesses and verifying ownership information via cold calls and follow-up emails.
• Outbound Sales Experience: As a remote CSR for an e-commerce business, Manny routinely upsold complementary health devices by proactively calling existing customers and gauging satisfaction.
• Lead Generation: Most recently worked as an outreach specialist for a business-buying group.
• He conducted cold outreach to business owners and gatekeepers, verifying data and coordinating lead handoffs for proposal meetings.

• Monday.com, Zoom, and Surfshark VPN
• Familiar with domain management via GoDaddy

PI Behavioral Profile: Venturer

Strongest Behaviors:

• Independent, analytical thinker who prefers to act based on their own decisions with minimal need for validation.
• Assertive and goal-oriented; cuts through obstacles quickly to reach outcomes.
• Direct communicator with high urgency, often pushing self and others to deliver rapid results.

Behavioral Summary:
Manuel is a self-starting, ambitious professional who thrives on challenge and responsibility. He is energized by new ventures, open to taking risks, and motivated by goal achievement. His preference for autonomy and fast-paced decision-making makes him ideal for entrepreneurial environments or early-stage business teams. His candid and authoritative communication style, paired with his adaptive mindset, supports effectiveness in roles where proactivity and execution are key.

• She is proficient in LinkedIn Sales Navigator, Apollo, ZoomInfo, Crunchbase, Cognism, and enrichment tools such as Kaspr and Lusha. She currently works with Adenzo CRM and is open to learning new platforms like HubSpot.
• Prospect lead generation using platforms such as LinkedIn Sales Navigator, ZoomInfo, Crunchbase, Cognism, and Apollo.
• Data cleaning, deduplication, and enrichment with tools like Kaspr and Lusha.
• Her past experience also includes email technical support for a short period within the educational technology space, indicating her adaptability to varied industries.
• Quality assurance and final validation of datasets before uploading to the CRM (Adenzo).
• Oversight of outreach datasets for email and phone campaigns.
• She is available to start immediately. 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.” Cautious; follows a well-established and proven plan to avoid making mistakes.
• Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Djoanna is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Djoanna, who takes responsibilities very seriously.

Yolanda is a proactive and people-focused Lead Generation and Strategic Outreach Assistant with relevant experience in client engagement, database management, and email/DM outreach. She has supported industries such as real estate and offshoring services, and is now excited to contribute to the wellness and personal development space. Her thoughtful approach to lead qualification and follow-ups, combined with her adaptability and strong communication style, make her a promising fit for outreach roles requiring both empathy and strategy.

• Conducted lead generation and strategic outreach for real estate investors, wholesale buyers, and offshoring clients—creating personalized emails and DMs to secure collaborations and virtual assistant partnerships.

• Successfully managed lead lists using tagging and prioritization strategies, ensuring timely follow-ups and organized outreach pipelines.

• Delivered customer-centric communication by adjusting message tone and structure based on the recipient’s needs and industry, using tools such as AI-assisted drafting to maintain professionalism and warmth.

• Engaged with Australian and U.S.-based clients in previous roles, showcasing cultural familiarity and strong written and verbal communication.

• Demonstrated interest in wellness and human-centric businesses, expressing both a personal and professional alignment with the client’s values and audience.

Skill Proficiency: Lead research, outreach messaging, follow-up cadence, lead list management, client communication, meeting brief preparation, inbox coordination, and calendar scheduling.

Tech / Software Proficiency: Calendly (basic use), Gmail, Google Workspace, Facebook outreach, LinkedIn (basic familiarity, open to training), AI writing tools (e.g., ChatGPT), and basic CRM functions.

She is available to start immediately. 

Predictive Index Behavioral Profile: Guardian

Strongest Behaviors: 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.