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• Kim has a bachelors degree in Hotel and Restaturant Management and have been working for almost 12 years now handling and performing roles such as Admin Assistant, Fulfillment Lead, Customer Support, Customer Support Lead, Programs Assistant, Virtual Assistant Recruitment Officer and  Reconciliations Officer under the industries of Financial Services, Recruitment Agency, Outsourcing, Education and Merchandising. She has catered to US and Australian Clients. 
• Her greatest achievement with her 12 years of professional experience was being able to work remotely since 2015, working and being exposed to global clients, and working in several industries, all of which helped her career development.
• She was exposed to the following tasks:
  • Order Management
  • Shopify Management
  • Customer Support
  • Invoicing 
  • Email Support
  • Chat Support
  • SMS Support
  • Inventory and Fulfillment
  • Data Entry
  • Scheduling
  • Quality Assurance
  • Handled 4 team members
  • Recruitment 
  • Reconciliation
  • Product Research 
  • Administrative Tasks
• She is proficient in using tools such as CRMs, Zendesk, Salesforce, ReAmaze, ShopifyTrello, Asana, Google Apps and Microsoft Office.
• She currently have a part-time job, working on a flexible schedule. She prefers morning or late afternoon shift and open to any full-time or part-time roles.

Predictive Index Profile - Altruist

Strongest Behaviors

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, KIMJEN is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. KIMJEN gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Alyssa started her career as an Admin Assistant in an oil company in 2014. She then moved to a BPO where she was a Client Solutions Specialist assigned to an Australian insurance company. It was in 2018 when she decided to venture into remote work and provided her services to US-based clients in the e-commerce and marketing industries.

She is proficient in supporting the following:

• Admin tasks
• Invoice processing
• Data entry
• Claims and reimbursement processing
• Product Listing
• FB Ads launching
• Content publishing
• Appointment setting
• Social media management
• Copywriting
• Product and content research

She is exposed to the following software/applications:

• Shopify
• MailChimp
• Amazon Seller Central
• Dropbox
• Helium10 
• Trello
• Buffer
• ManyChat
• Google MB/Workspace
• Canva
• BrightSocial
• MS Office
• Asana 
• Go HighLevel
• Skype
• Slack 
• WordPress 
• Meta Business Suite
• Zapier
• Calendly 
• ClickUp
• Zendesk 
• SmarterQueue
• Quickbooks

She can start ASAP.
She is amenable to working in any time zones for any part-time or full-time roles.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Alyssa Kay is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Alyssa Kay, who takes responsibilities very seriously.

• Madonna Laureen has worked for more than 10 years within various BPO industries.
• Since 2012, she has been in customer service and provided support via email, chat, and calls.
• She handled collections, banking, food delivery, and Telco accounts.
• Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting. 
• She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
• Well-versed with software tools such as:
  • CRM
  • MS word
  • MS Excel
  • Outlook
  • Zendesk 
  • Salesforce 
  • Shopify 
• She is available to start immediately.

Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary: 
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
 

• Lara has been working since 2006. She started working in the BPO industry and has later on transitioned getting freelance/home based jobs catering clients mostly in US & Bulgaria
• She gained experience/expertise in:
  • Customer Service
  • Virtual Assistance
  • Product Listing
  • E commerce (eBay, Amazon)
• She is also skilled with product research, data entry, order processing and has basic photo editing & optimizing titles using SEO Keywords
• She is adept with using the following tools/technologies:
  • DSM Tool
  • Dropship Beast
  • Hydra Lister
  • Canva
  • ZIK Analytics
• Available to start immediately for full-time/part-time roles.