Get 100% of the Performance for 30% of the Cost.

With over a decade of cumulative professional experience, Ritchie has established a strong track record in sales development, strategic business expansion, outbound prospecting, and high-impact client relationship management. Her background spans both domestic and major international markets—most notably Australia and the United States—where she has successfully engaged key decision-makers, built qualified sales pipelines, and accelerated revenue growth across diverse commercial landscapes. Her commercial acumen is anchored by a Bachelor’s Degree in Business Administration, enriched by early, hands-on exposure to computer-aided drafting (CAD) operations and local engineering services within a family-owned geodetic surveying firm. This unique intersection of business strategy and technical exposure allows Ritchie to quickly master complex service offerings, articulate technical value propositions with clarity, and build immediate credibility across varied industries.

Over the course of her career, Ritchie has delivered measurable results across specialized sectors, including Australian real estate and property management; commercial construction, HVAC, and building subcontracting services; digital marketing and SaaS solutions; agricultural export and international trade; business process outsourcing (BPO) and customer care; and commercial media broadcasting. Highly adept at remote, cross-border collaboration, she operates from an enterprise-grade home workstation engineered for total operational redundancy. Her setup includes dual PC and MacBook configurations, dual fiber-optic internet connections backed by uninterruptible power supply (UPS) units, and dedicated portable power stations, ensuring continuous, uninterrupted service delivery across global time zones.
 

1. Career Highlights / Relevant Projects

• Australian Market & Construction Subcontractor Tender Support:
  • Served as an outbound representative liaising between builders, general contractors, and estimators within Australian property management and HVAC operations.
  • Navigated tender processes and documentation utilizing industry platforms to monitor commercial opportunities and coordinate client-facing meetings between prospects and estimators.

• Pipeline Revival & Stagnant Lead Conversion (Digital Marketing & SaaS):

  • Handled outbound prospecting targeting dormant and uncontacted inbound inquiries generated via digital marketing channels and web platforms.
  • Re-engaged legacy leads, qualified business requirements, and advanced sales conversations into active pipeline stages.

• High-Volume Outbound Prospecting & Consistent KPI Attainment:

  • Maintained high-volume calling performance (averaging 80 to 120 outbound calls daily) across real estate, marketing, and B2B campaigns.
  • Consistently secured a minimum of 2 qualified, client-ready appointments per day through cold calling, multi-channel outreach, and structured needs analysis.
  • Executed end-to-end sales qualification by identifying decision-makers, uncovering pain points, and updating sales pipelines to ensure high lead-to-opportunity conversion.

2. Skill Proficiency + Tech / Software Proficiency

• Core Competencies: B2B/B2C Outbound Prospecting, Cold Calling, Lead Sourcing & Qualification, Pipeline Management, Appointment Setting, Tender Process Navigation, Re-engagement Campaigns, Multi-Channel Outreach (Email/Phone/Social).
• CRM & Pipeline Platforms: Salesforce, HubSpot CRM, GoHighLevel, Quickbase, Airtable.
• Construction & Industry-Specific Platforms: EstimateOne, TrackOne.
• Sales Intelligence & Prospecting Tools: Apollo.io, LinkedIn Sales Navigator.
• AI & Content Automation: Claude (strategy structuring and proposal guidance), ChatGPT (prompting and workflows), Canva (visual asset preparation).
• Communication & Collaboration: Google Workspace, Zoom, 3CX, Google Voice.

She can start immediately.

Ritchie (Joy) Gapasin is a results-driven B2B/B2C Sales and Business Development professional with proven expertise spanning inbound and outbound lead generation, appointment setting, and end-to-end sales pipeline coordination. She brings extensive cross-industry experience qualifying prospects, managing discovery calls, and driving pipeline conversions for international clientele across North America and Australia. Recognized for her strong discovery methodology and relationship-building acumen, she excels in high-volume outreach, lead re-engagement, and account management.

Work Experience & Industry Exposure

• Demonstrates extensive sales, customer acquisition, and account management experience across the SaaS/Digital Marketing, Real Estate & Property Management, Virtual Assistant/Staffing, and Agricultural Commodity Export industries.

• Acted as a senior business development representative and first point of contact for international markets, coordinating closely with cross-functional teams to qualify and advance prospects through structured sales funnels.

• Core experience includes:

  • Conducting high-volume outbound and inbound lead outreach via phone, email, and instant messaging channels

  • Executing B2B qualification and discovery frameworks to assess client marketing maturity, internal capacity, budgetary fit, and agency expectations

  • Managing end-to-end export sales cycles, from sourcing certified suppliers and drafting purchase petitions to preparing purchase orders and securing client trade approvals

  • Conducting B2C property acquisition outreach targeting private real estate owners within the Australian market

  • Stepping in as an interim virtual assistant and operations support during staffing transitions within agency setups

Career Highlights & Relevant Projects

• Consistently executed an average of 80 outreach calls daily, successfully generating and setting 2 qualified discovery appointments per day from stagnant warm lead databases for a US digital marketing company.

• Managed key stakeholder and buyer relationships for foreign trade entities sourcing certified agricultural goods from the Philippines, overseeing purchase order pipelines through to payment and shipping sign-offs.

• Successfully re-engaged inactive web and social media lead funnels, converting non-responsive inquiries into high-intent discovery calls for closing sales executives.

Skill Proficiency & Tech / Software Proficiency

• Sales & CRM Competencies: B2B/B2C Outbound & Inbound Calling, Lead Qualification & Discovery, Lead Re-Engagement, Cold Calling, Appointment Setting, Account Management, Pipeline & Purchase Order Management

• Time Tracking & Monitoring Tools: Experienced and compliant with Time Doctor, StaffCop, and internal screen/activity tracking software

• Communication & Sourcing Platforms: WhatsApp, Email Management, Web/Social Form Inquiries, Local Lead Scraping Database Management

• Hardware & Technical Setup: Equipped with a dual-ISP connection (Converge and Globe Fiber) for reliable remote operations.

Work Availability & Schedule Specifics

• Availability: Immediately available to start (ASAP) with zero rendering requirements or competing commitments.

• Shift Preference: Strong preference for Australian Day Shift (e.g., AEST/AEDT; approximately 6:00 AM onwards Philippine Time), though adaptable to client needs; prioritized for full-time engagements with openness to part-time roles.

Willy is a licensed Registered Civil Engineer with over 2.5 years of combined experience across civil site operations and CAD drafting for international structural projects. He began his career in the general contracting and high-rise construction industry, where he supervised on-site structural execution from earthworks up to superstructure levels while handling material takeoffs, Bills of Materials (BOM), and preliminary structural drafting. He currently works in the offshore engineering services sector, producing detailed structural and architectural shop drawings—such as stairs, ladders, and access platforms—for US-based clients. He holds a Bachelor of Science in Civil Engineering with a major in Structural Engineering and successfully passed the Civil Engineering Licensure Examination in April 2023.

In his current role supporting US projects, he ensures that all shop drawings and detailing adhere strictly to OSHA standards and client design criteria. He manages preliminary drawing preparation, dimensions verification, layer consistency, and drafting revisions. During his site engineering tenure with a major building contractor, he successfully managed rebar, formwork, and concreting operations across critical project milestones, proactively resolving drawing discrepancies and coordinating with subcontractors and suppliers to maintain quality compliance and project schedules.

Willy is highly proficient in AutoCAD and Microsoft Excel for drafting, detailing, and quantity estimation. He possesses a solid technical foundation in plan interpretation, QA/QC site inspections, and structural calculations, while continuously building proficiency in industry estimation tools such as Bluebeam and PlanSwift.

Jennelyn (Jam) Jamerlan is an accomplished Customer Service Representative, Escalations Specialist, and Team Lead with a solid 10-year track record in high-volume contact center operations and BPO environments. She brings extensive cross-functional expertise spanning financial services, rideshare support, and B2B service dispatching/appointment setting. Recognized for her strong initiative, problem-solving skills, and operational composure, she excels in handling escalated claims, conducting high-level stakeholder outreach to business owners, and leading frontline support teams in fast-paced operational settings.

Work Experience & Industry Exposure

• Possesses 10 years of solid contact center and customer operations experience across the Financial Services/Banking, Transportation/Rideshare, and Field Service/Warranty Dispatch sectors.

• Progressed from frontline operations to acting team lead, subject matter expert (SME), and flex coach, demonstrating strong adaptability and leadership.

• Core experience includes:

  • Managing telephone banking, credit card application vetting, and fraud analysis operations

  • Providing knowledge-based customer and driver support for on-demand rideshare and delivery platforms

  • Handling escalated dispatch queues and B2B outbound communications targeting business owners and independent service contractors

  • Conducting organic lead generation and cold outreach to onboard out-of-network service technicians for urgent regional service requests

  • Mentoring, coaching, and supervising frontline agent cohorts

Career Highlights & Relevant Projects

• Successfully managed high-stakes escalated claims queues, consistently achieving a target dispatch/resolution rate of at least 90% by the end of each shift.

• Executed end-to-end provider acquisition on complex dispatch tickets, independently sourcing, vetting, negotiating, and onboarding third-party service technicians within strict 1-to-2-hour turnaround windows.

• Stepped up as acting supervisor and subject matter expert over a 14-to-15-member team during organizational restructuring, independently managing agent coaching, escalations, and administrative workflows with minimal supervision.

Skill Proficiency & Tech / Software Proficiency

• Core Competencies: B2B Appointment Setting, Escalations Management, Lead Generation & Cold Calling, Dispatch Coordination, Fraud Analysis, Customer Support, Team Leadership & Coaching

• Hardware & Infrastructure: Equipped with a 12th Gen Intel Core i5 laptop (8 GB RAM), dual power redundancy (fuel generator and EcoFlow power station), and a high-speed Starlink internet connection running between 300 to 400 Mbps.

• Compliance: Fully amenable to installing desktop time tracking and activity monitoring software.

Work Availability & Schedule Specifics

• Availability: Available immediately to start; prioritizing full-time roles while remaining open to part-time opportunities.

• Shift Preference: Flexible across day, mid, or night shifts.

Ana has approximately 17 years of extensive experience in customer experience, e-commerce operations, and executive support across various sectors, including the apparel, health and wellness, e-learning, banking, and insurance industries. She demonstrates a strong customer-first and resolution-driven approach, transitioning effectively from team leadership roles managing SLAs and KPIs to versatile operational support handling e-commerce management, marketplace administration, and founder assistance.

Work Experience

• She has roughly 17 years of relevant work experience in customer service, operations management, and e-commerce administration.

• Her background spans the apparel, e-commerce, health and wellness, e-learning, insurance, and financial services sectors.

• She handled end-to-end customer service, resolving B2B and B2C shipping and delivery issues.

• She managed high-volume ticketing systems using tags, macros, and priorities to consistently meet SLA and CSAT goals.

• She provided executive and founder support, organizing daily email inboxes, managing calendar schedules, and categorizing partnership inquiries.

• She oversaw back-office operations and customer service teams, managing KPIs, turnaround times, quality performance, and weekly/monthly scorecards.

• She supported recruitment efforts, onboarding, coaching, training, and continuous process improvement initiatives.

Career Highlights / Relevant Projects

• She successfully managed full-cycle order fulfillment and post-purchase support via e-commerce platforms, processing refunds, exchanges, cancellations, and complex order edits.

• She owned and managed marketplace operations, taking responsibility for product uploads, promotional pricing, reporting, and overall store administration.

• She optimized digital storefront operations by handling catalog creation, photo uploads, SEO optimization, and inventory replenishment requests for both merchant-fulfilled and network-fulfilled setups.

• She streamlined social media and content operations by coordinating content ideas, posting schedules, influencer outreach, and brand communications.

Skill Proficiency + Tech / Software Proficiency

• Customer Experience & Escalation Management

• E-commerce Operations & Marketplace Administration

• Executive Support & Inbox/Calendar Management

• Team Leadership, SLA, & KPI Management

• She is highly proficient in navigating platforms and systems including Shopify, Amazon Seller Central, Gorgias, Freshdesk, Zendesk, Oberlo, and Drift.

Jethro is a Licensed Civil Engineer with over seven years of professional experience specializing in cost estimation, quantity surveying, and project scheduling across the construction, property development, infrastructure, and telecommunications sectors. He holds a Bachelor of Science in Civil Engineering and is an accredited Provisional Project Engineer. His background encompasses extensive work in the construction and general engineering sector, as well as remote independent contracting experience supporting a telecommunications infrastructure firm based in the United States. 

Throughout his career, Jethro has prepared detailed quantity takeoffs, comprehensive Bills of Quantities (BOQ), and cost estimates to support tendering, budgeting, and procurement for multi-scale residential dwellings (two-to-three-story residences), commercial structures, convention centers, and mid-rise buildings. His trade estimating experience covers structural timber and steel framing, roofing, wall cladding, ceilings, landscaping, and finishings, with a strong focus on flooring trades such as tiling, timber, vinyl, and carpeting, alongside integrated waterproofing systems. In his project engineering roles within the construction and property development industry, he coordinated on-site progress, established field quality control protocols, managed subcontractor alignments, and evaluated variations, change orders, and progress billings to safeguard project budgets. Additionally, in his telecommunications scheduling role, he managed baseline project schedules, monitored critical milestones, and reported variances to international stakeholders.

He demonstrates end-to-end procedural capability in cost estimation by conducting thorough architectural, structural, and MEP blueprint analyses, executing precise digital takeoffs, sending out market pricing requests to suppliers and subcontractors, and producing finalized bid documentation and cost summaries. He is proficient in industry-standard software tools, including Bluebeam Revu, PlanSwift, Primavera P6, AutoCAD (2D and 3D), SketchUp, and Microsoft Office (with an emphasis on advanced Excel modeling).

Jona is a Licensed Civil Engineer with over five years of combined professional experience across commercial and residential construction, quantity surveying, cost estimation, and project coordination. She has dedicated nearly two years specifically to flooring and finishes estimation within the commercial flooring and subcontracting sectors, supporting US-based projects as well as on-site developments in the Philippines. Holding a Bachelor of Science in Civil Engineering with a major in Structural Engineering, she pairs a strong technical engineering foundation with practical field knowledge, having served in versatile capacities including Site Engineer, Quantity Surveyor, and Billing Engineer.

Throughout her career, Jona has demonstrated high rigor and precision in handling material takeoffs, project quotations, and bill of quantities (BOQ) preparation for complex residential and commercial projects. Her end-to-end takeoff process emphasizes meticulous quality control to prevent cost discrepancies: she systematically analyzes architectural and construction drawings, verifies room finish schedules against material specifications, accounts for auxiliary items such as trims, transitions, adhesives, and underlayment, and applies project-specific waste factors. To maintain zero omissions on large-scale jobs, she implements a structured verification method that includes color-coded floor plan tracking and comprehensive reviews of overlooked spaces such as utility and storage rooms. Her foundational on-site background in structural and architectural finishes further enhances her familiarity with tiling systems and waterproofing requirements.

Technically, Jona is highly proficient in industry-standard estimation and takeoff applications, utilizing MeasureSquare as her primary tool alongside PlanSwift, Bluebeam, and Microsoft Excel for detailed BOQ generation and cost schedules. She is also technically versed in computer-aided drafting and design platforms, including AutoCAD, Revit, and SketchUp.

Romel (Lemore) is an adaptable and detail-driven Customer Service Representative, Travel Consultant, and Executive Assistant with comprehensive experience delivering high-touch support across the business process outsourcing (BPO), travel and hospitality, healthcare, and e-commerce industries. He brings solid expertise in managing end-to-end travel logistics using major Global Distribution Systems (GDS), handling complex omnichannel inquiries, and providing high-level administrative support to senior leadership. With a proven track record of developing standard operating procedures, training frontline representatives, and streamlining inbox and calendar workflows, he is well-equipped to drive operational efficiency and positive customer outcomes in a remote working environment.

Work Experience + Professional Licenses + Educational Background

• Possesses extensive customer support and administrative experience across the BPO, Travel & Hospitality, Medical/Healthcare, E-Commerce, Retail, and Telecommunications sectors.

• Professional background includes cross-functional experience as a Customer Support Specialist, Travel Specialist, Executive Assistant, and Frontline Team Lead.

• Core experience includes:

  • Managing end-to-end travel reservations, ticketing, and itineraries for international clientele

  • Providing executive support to director-level operations and sales leadership, including complex calendar scheduling, travel coordination, and achieving inbox zero daily

  • Developing and standardizing customer support Standard Operating Procedures (SOPs) and complaint-handling frameworks for growing e-commerce businesses

  • Delivering frontline agent training, onboarding plans, and operational coaching

  • Handling inbound and outbound communications across voice, ticketing, and email channels for customer service, dispute resolution, and sales follow-ups

Career Highlights / Relevant Projects

• Designed and executed a comprehensive customer service Standard Operating Procedure (SOP) and escalation guideline for a startup e-commerce client, establishing clear complaint-resolution caps, discount parameters, and retention workflows.

• Served as the dedicated Executive Assistant to the Director of Operations and Sales within a healthcare enterprise, consistently maintaining inbox zero and coordinating high-volume administrative tasks.

• Successfully supported European and North American travelers through high-volume, multi-platform travel coordination, resolving complex flight, accommodation, and transit changes using modern NDC distribution systems and traditional GDS tools.

Skill Proficiency + Tech / Software Proficiency

• Travel Booking & Distribution Systems: Amadeus GDS (daily operational use), Sabre, Worldspan, Travelport/Connections Loyalty, New Distribution Capability (NDC) platforms

• Customer Support & Ticketing Systems: Zendesk, Omnichannel Ticket & Dispute Resolution, Inbound & Outbound Calling

• Administrative Competencies: Calendar Management, Inbox Management (Inbox Zero methodology), SOP Development, Agent Onboarding & Training, Cross-Functional Executive Support

• Hardware & Technical Infrastructure: Uses an Apple system paired with a Jabra headset, stable internet connectivity, and a dedicated power backup solution. Fully amenable to remote activity monitoring and time-tracking software.

Work Availability / Schedule Specifics

• Availability: Available immediately with no active employment notice periods or binding non-compete commitments.

• Shift Preference: Prioritizing full-time roles (open to part-time opportunities); fully adaptable to voice-heavy shifts and international business hours.

Hope is a highly organized and proactive Virtual Assistant, Account Coordinator, and E-Commerce Specialist with over three years of dedicated remote experience supporting international businesses across the United States, Australia, and Canada. She brings comprehensive, end-to-end expertise managing sales order lifecycles, preparing high-accuracy quotations, handling vendor logistics, and maintaining product catalogs across modern e-commerce systems. Combined with a foundational background in telecommunications customer and technical support, her systematic workflow prioritization and cross-functional coordination make her an excellent fit for demanding administrative, operations, and sales support roles.

Work Experience + Professional Licenses + Educational Background

• Possesses over 3 years of remote virtual assistance and operations experience, alongside prior contact center experience in the telecommunications and online education sectors.

• Industry exposure spans School Furniture & Commercial Supplies, E-Commerce & Retail (Skincare/Beauty & Wellness), Telecommunications, and Online English Education.

• Core experience includes:

  • End-to-end sales order processing, custom quote formulation, and order verification for small to large-scale institutional projects

  • Managing vendor and retailer communications via outbound phone calls and email channels to verify inventory availability, lead times, and custom color/sizing specifications

  • Maintaining e-commerce product databases via Product Information Management (PIM) systems and digital storefronts

  • Auditing, formatting, and uploading digital assets, campaign banners, barcodes, SKUs, and promotional pricing

  • Cross-functional coordination with internal warehousing, logistics, and account teams to prevent fulfillment delays and pricing mismatches

  • Delivering frontline customer care, billing inquiries, and basic technical support

Career Highlights / Relevant Projects

• Successfully managed end-to-end quotation workflows and order verification for large-scale institutional furniture projects, coordinating directly with external retailers, custom manufacturers, and internal warehouse personnel to maintain zero-error fulfillment standards.

• Efficiently handled high-volume order spikes during regional school reopening peak seasons by structuring a prioritized task triage system (categorizing accounts by urgency and delivery turnarounds via Trello and Asana) to ensure 100% on-time delivery.

• Led the digital product catalog and campaign asset coordination for an Australian health and beauty brand, accurately preparing, editing, and uploading product imagery, SKU parameters, and promotional pricing matrices across multi-channel retail partner portals.

Skill Proficiency + Tech / Software Proficiency

• E-Commerce & Operations Management: Product Information Management (PIM) Systems, Shopify, Sales Order Processing, Quotation Preparation, SKU/Barcode Auditing, Inventory Verification

• CRM & Project Coordination Tools: HubSpot, Trello, Asana, Microsoft SharePoint, Okta

• Customer Support & Communications: Inbound/Outbound Calling, Email Management, Vendor Outreach, Logistics Support, Technical Troubleshooting

• Digital Media & Asset Preparation: Basic Graphic & Image Editing (Website assets and campaign banners)

• Hardware & Work Setup: Fully equipped with personal computer hardware and reliable internet; experienced and comfortable using time tracking and activity monitoring software (such as Time Doctor and proprietary monitoring tools).

Work Availability / Schedule Specifics

• Availability: Immediately available to start full-time work (40 hours/week) with zero rendering or notice period requirements.

• Shift Preference: Amenable to full-time arrangements (open to part-time if required), adaptable to international business hours including Australian day-shift schedules.

Reg has built a strong career over the past seven years as a Full Stack Developer and SEO Specialist, primarily supporting digital marketing, e-commerce, and technology agencies across the UAE, Canada, China, and the Philippines. He has progressively advanced from a Junior Technical SEO Specialist to a Full Stack Web Optimization Specialist, mastering both front-end and back-end web implementation, database management, and advanced SEO strategies. Operating extensively in remote, independent environments, he has consistently demonstrated strong problem-solving skills, adaptability to diverse tech stacks, and a high degree of reliability in meeting project requirements.

Work Experience + Educational Background

• Possesses over 7 years of relevant experience in full-stack web application development and search engine optimization.

• Handled roles spanning Web Developer, SEO Manager & Analyst, and Full Stack Web Optimization Specialist for various international clients in the digital agency and tech sectors.

• Graduated with a Bachelor of Science in Information Technology, majoring in Software Development and Multimedia & Web Design.

• Key areas of expertise include:

  • Front-end and back-end implementation

  • Technical SEO, GEO, AIO, and AEO

  • Database-driven application development

  • Application debugging, troubleshooting, and website maintenance

  • Network administration and computer assembly (Cisco Certified)

Career Highlights / Relevant Projects

• Successfully spearheaded web and SEO optimization strategies for multiple international tech and digital marketing firms, integrating complex front-end and back-end requirements to improve site performance.

• Independently managed remote web application implementations, demonstrating high initiative and the ability to debug and troubleshoot technical issues effectively.

• Developed a Database Grading System leveraging HTML, CSS, MySQL, and PHP to streamline academic data management.

• Consistently resolved technical issues and optimized dynamic and static websites across diverse CMS platforms, adapting to distinct regional market requirements.

Skill Proficiency + Tech / Software Proficiency

• Exhibits comprehensive proficiency in managing full-cycle web development and technical SEO operations, successfully applying these skills in independent, remote work environments.

• Programming & Databases: PHP, JavaScript, HTML, CSS, JSON, jQuery, Node.js, MySQL, Java, C++, C#, Kotlin

• Systems & CMS: WordPress, Shopify, Wix, Squarespace, Joomla, Laravel

• SEO & Analytics: Technical/Local SEO, Link Building, Google Search Console (GSC), Google Analytics 4 (GA4), Web Audits

• IT & Deployment: Website Hosting & Deployment, Migration, CMS Customization, Troubleshooting

Kim brings 8 years of professional experience as a Web Developer, Frontend Web Developer, and Digital Optimisation Specialist across the IT and digital marketing industries. He holds a Bachelor of Science in Information Technology from Global Reciprocal College (2015–2019), where he earned both the Best in Practicum and the Outstanding Performance in Computer Studies Excellence Award.

In his daily work relevant to a WordPress Developer role, Kim excels at building, maintaining, and optimizing custom WordPress websites, including managing multi-site environments concurrently. He specializes in translating Figma, Adobe XD, and PSD designs into fully responsive, production-ready sites clean of heavy page builders by working directly with PHP, HTML5, CSS3, JavaScript, and jQuery. His technical toolkit includes deep expertise in theme and plugin customization, template hierarchy, Advanced Custom Fields (ACF/ACF Pro), Custom Post Types (CPT), and custom Gutenberg blocks.

Beyond core frontend development, Kim integrates complete technical and on-page SEO best practices into every build—managing heading structures, metadata, XML sitemaps, indexing controls, and tools like Yoast SEO. He routinely enhances site performance and Core Web Vitals through front-end code cleanup, asset management, image optimization, and caching strategies. Additionally, Kim configures analytics and tracking environments using Google Analytics (GA4), Google Search Console, and Google Tag Manager. His hands-on operational experience covers day-to-day website upkeep, routine maintenance, bug fixes, cross-browser QA testing, and ticket management via platforms like HubSpot, while using project management tools such as Asana and Teamwork to prioritize client updates and business-critical tasks.

1. Career Highlights / Relevant Projects

• Successfully built custom, performant WordPress websites from the ground up by writing clean, semantic code (HTML/CSS/PHP) rather than relying on standard page builders.
• Managed and maintained 10 to 20+ theme builders and multiple client WordPress websites concurrently, consistently preserving uptime, security, and performance standards.
• End-to-end development-to-launch workflow capability, serving as a sole web developer capable of handling research, development, deployment, and post-launch maintenance.
• Integrated technical SEO and web analytics directly into the site development lifecycle, configuring Google Search Console and GA4 to improve site indexation and online search visibility.
• Collaborated directly with SEO and UX teams on Conversion Rate Optimization (CRO) initiatives to enhance user engagement and drive online lead generation.
• Experienced in effectively communicating technical web concepts to non-technical business stakeholders and global clients.

 
2. Skill Proficiency + Tech / Software Proficiency

• Languages & Markup: HTML5, CSS3, PHP, JavaScript (ES6+), jQuery
• WordPress & Web Development: Custom Theme Development, Advanced Custom Fields (ACF / ACF Pro), Custom Post Types (CPT), Gutenberg / Custom Block Development, WooCommerce, Template Hierarchy, Hooks & Filters, Website Migration, Multi-Site Management
• Page Builders: Elementor, Divi
• Design-to-Code: Figma, Adobe XD, Adobe Photoshop (PSD)
• SEO & Analytics Tools: Yoast SEO, Technical SEO, On-Page SEO, Core Web Vitals Optimization, Google Analytics (GA4), Google Search Console, Google Tag Manager
• Ticketing & Project Management: HubSpot, Teamwork, Asana
• Other Tools: Articulate Storyline

He can start immediately.

Angela has over 5 years of professional interior design experience across the commercial design, architecture, real estate development, and residential sectors. She is a licensed interior designer in the Philippines and holds a Bachelor of Science in Interior Design. Throughout her career, she has progressed from hands-on design and site execution to leading a multidisciplinary commercial design team, specializing in end-to-end design delivery for large-scale retail and commercial spaces. Her background covers:

• Conceptual design, space planning, and 3D massing

• Preparation of highly technical "for construction" drawings and construction bulletin plans

• Design-and-build showroom management, FF&E sourcing, and comprehensive styling

• Site supervision, punch-listing, contractor coordination, and developer stakeholder alignment

• Team leadership, design standardization, and project workflow training

As a Senior Interior Designer within an architecture and commercial design consultancy, Angela spearheaded the design direction and technical production for major retail shopping centers, food halls, cyber zones, and cinema complexes for a leading nationwide mall developer. A key career milestone includes successfully scaling her department’s design team from two to 15 members, establishing design standardizations, and cross-training architects on specialized interior design workflows. 

Angela demonstrates high proficiency in industry-standard drafting, 3D visualization, and design software, applying them daily to produce technical documentation and presentation packages:

• Drafting & BIM: AutoCAD, Revit

• 3D Modeling & Visualization: SketchUp, Enscape, V-Ray

• Graphics & Presentation: Adobe Photoshop, Adobe InDesign

• Project Documentation: Microsoft Office (Word, PowerPoint, Excel), macOS iWork

Angela is currently employed in a commercial design leadership role and is available to transition to a new engagement subject to a standard 30-day notice period.

Clarice is a meticulous and highly capable Legal Support Specialist and Paralegal with over four years of specialized experience supporting corporate legal departments, litigation practices, and offshore legal process outsourcing (LPO) firms. Currently advancing her legal qualifications as a Juris Doctor student, she possesses a strong foundation in commercial agreement reviews, legal research, pleadings preparation, and case file administration. Her cross-border background supporting overseas legal teams—paired with her rigorous attention to detail and structured organizational workflow—makes her an exceptional fit for legal administrative and contract management support roles.

Work Experience + Professional Licenses + Educational Background

• Possesses over 4 years of dedicated professional experience across the Legal Services, Corporate Governance, and Offshore Business Process Outsourcing (BPO/LPO) sectors.

• Educational Background:

  • Currently pursuing a Juris Doctor (Law Degree)

  • Holds a Bachelor of Arts in Political Science

• Professional experience includes supporting offshore law firms and corporate legal divisions across diverse jurisdictions (including United States and local practice areas).

• Core responsibilities and practice areas handled:

  • Drafting, analyzing, and reviewing commercial agreements (Master Services Agreements, Software Licensing, SaaS contracts, Non-Disclosure Agreements, and lease documents)

  • Preparing litigation and court filings, such as initial disclosures, jury demands, demand letters, pleadings, and document production

  • Conducting exhaustive legal research, statutory analysis, and document summarization

  • Corporate housekeeping, ensuring regulatory compliance across government agencies (tax, corporate records, and statutory benefits), and developing internal HR/operational policy manuals

  • Coordinating with corporate retainers and clients to extract, collect, and audit vital case records

Career Highlights / Relevant Projects

• Consistently drafted and delivered an average of 8 complex legal documents weekly (including pleadings, disclosures, and formal demand letters) under strict filing deadlines for a US-based litigation support account.

• Partnered directly with site selectors and lease administrators to interpret, review, and align commercial business terms within property and leasing agreements.

• Established comprehensive corporate housekeeping repositories, operational workflows, and organizational structures to ensure multi-entity compliance across regulatory statutory bodies.

Skill Proficiency + Tech / Software Proficiency

• Core Legal Competencies: Commercial Contract Review (MSAs, SaaS, NDAs), Legal Research & Analysis, Document Drafting & Pleadings, Case Management, Lease Document Administration, Regulatory & Corporate Compliance

• Software & Systems: Cloud-Based Case Management Software, G Suite, Microsoft Office Suite, Notion, Slack, Canva

• Administrative & Organizational Skills: Case Summaries, Workflow Documentation, File Maintenance, Multi-Stakeholder Correspondence, Detail-Oriented Execution

• Work Setup & Readiness: Equipped with primary and backup internet connections; fully amenable to securing upgraded, dedicated noise-canceling audio hardware to meet high-fidelity telephony and client communication standards.

Work Availability / Schedule Specifics

• Availability: Available immediately (ASAP) with zero rendering period required.

• Shift Preference: Open to full-time arrangements aligned with international business hours, including Australian day-shift schedules.