How Remote Staff Works

8 steps to growing your business with Remote Staff


Brief us on your business objectives

Our experienced recruitment consultants are waiting to learn about your business and staffing needs. Share the unique challenges your business is facing, your business objectives and staffing requirements.

We'll advise you whether a remote staffing solution is right for you, give you tips on how to get the best out of a remote staff relationship and let you know what to expect from the process.

Connect today to get started with Remote Staff:

I just don’t have enough time in the
					day,I need someone to handle
					customer service calls and help me
					with managing my calendar

We attract, pre-screen, test and qualify candidates for you, all obligation-free

We invest in your long-term success, covering from $1,500 to $3,000 in recruitment costs when you hire staff through the Remote Staff platform:

We take the time to understand your needs: only endorsing candidates that will be the right fit for your business

We advertise for your role: placing ads in Jobstreet, Monster, LinkedIn and other publications to attract quality candidates

We use our exclusive job seeker network: over 100,000 pre-screened relationships built through associations, schools and more

We thoroughly pre-screen candidates: phone interviews, skills tests, background checks and more

We visit candidates at home: ensuring they have professional equipment and internet connection

We test candidates' English skills verbally: candidates who have trouble speaking and comprehending English don't make the cut

We qualify candidates: providing you with a shortlist of the most qualified and well-suited candidates for your role

Plus, through Remote Staff you have access to IBM Kenexa 'Prove It' skills tests for your candidates (valued between $50 to $150 each) so you can feel confident that they have the skills to do the job.

See Skills Tests Relevant To Your Role

After we've refined the list to the most qualified candidates, it's time you met them.

We take the hassle out of interviewing by organising scheduling, and liaising with candidates to make sure you get the best out of the process.

When you connect with candidates over the phone or video call via Skype, you'll get a feel for their personality, professionalism and proficiency. And our experienced Filipino recruiters will be with you during live interviews, so you'll have our support to answer all your questions and help you through the entire interviewing process.

We help your new remote staff hit the ground running

Once you've chosen the best candidate for either full-time or part-time work, Remote Staff will get them up to speed.

Your new staff member will undergo our work-from-home professional training session. This guarantees that your staff:

  • Know what to expect working for an international employer
  • Understand the expectations and policies (such as the 3-minute Skype rule)
  • Have what it takes to deliver professional-quality work
  • And are fully committed to your business
Your hiring will go smoother with Remote Staff - it's part of the Remote Staff difference.
Learn More About The Remote Staff Difference

Our technology is designed to help you better manage staff in a virtual environment

Our proprietary technology makes it easy to get the most out of a remote staffing relationship. After more than 8 years helping businesses, we've developed a range of tools to assist you with managing staff:

  • Monitor what gets done everyday with online time sheets, 3-minute screenshot monitoring, work activity logs and website and computer application usage tracking, tools that give you peace of mind
  • Real-time available balance reporting and flexible payment options make payment management a breeze
  • Screen share, screen recording, collaboration and workflow tools make you more productive, helping you clearly communicate what you need and track work progress easily

Our technology makes sure you get the best out of staff (preventing time wasting, tracking and verifying work, increasing productivity) plus much more

See the staff management technology

You'll have all the support you need

You won't need to go at it alone, because we're with you every step of the way. From the recruitment process right through to staff management - we provide unmatched support:

  • Our ongoing staffing consultant service is here to help you with any problems you run into. With a local presence in the Philippines, we bridge the cultural gap to make sure both you and your staff are understood and happy
  • Our extensive support for Filipino staff means they are confident and committed to the relationship - so you can trust they'll be with you for the long term
  • We have a team dedicated to monitoring the compliance of remote staff (ensuring they stay productive)
  • We have a free replacement service if the relationship doesn't work out: your staff will be replaced at no extra cost
Remote Staff do more to ensure your success - it's the Remote Staff difference
More about Remote Staff's client support

We take the hassle out of paying staff

Staff payments are one less thing you need to worry about because Remote Staff takes care of it for you:

  • We pay staff through their Filipino bank accounts at the end of every month. This keeps staff committed and gives you up to the 25th of the current month to raise any disputes
  • We guarantee staff get paid no matter what - providing contractors with the security to make a real commitment to your business
  • Our billing technology automatically links your contractor online time sheets to the staff payroll system and your client invoices
  • You use pay-as-you-go billing (for less than 10 staff) or monthly billing (for more than 10 staff) to pay staff

Our payment and billing technology is here to make the payment process seamless.

Gain the Remote Staff competitive advantage to grow your business faster

Maximise the business-building benefits of Remote Staff:

  • Expand your business faster
  • Become more productive
  • Open up bottlenecks in your business
  • Reduce your operational costs by 70%
  • Free up key staff from time consuming tasks
  • Get more done in less time
  • Start working on your business, not in it
Talk to a Remote Staff business growth specialist today about how you can
safely grow your remote staff team, and your business.

Frequently Asked Questions

Yes, candidates listed on the site are small a fraction of our available talent pool. We have a 36-person recruitment team that you can brief. We will sit down with you to discuss your needs, and identify the right skill set and experience level for your role. Then we'll search the market and exclusive talent sources to get you the best candidates to interview.
Our expert recruitment team is ready to discuss your business requirements. We can talk with you over the phone to understand your business and your objectives so that we can identify the right candidates for you.
Yes, we cover the upfront costs of recruitment (including advertising costs, networking, pre-screening, testing, qualifying and interviewing candidates). Our fees are built into the ongoing staff management service we provide (our technology platform, payroll, staff compliance management and more), so it's in our interest to get you the right person who will be with you long term. Should you wish to move staff off the Remote Staff platform, a placement fee will apply (to reconcile our investment in recruitment).
The complexity (and availability) of the skills you require will dictate how long the hiring process takes. If you need a common skillset, you can expect a list of candidates in just a couple of days. If the role is specialised and there is a shortage of talent in the market, it can take a few weeks for us to find the right person for you. When you brief us with your requirements, we will give you an idea of how long the process will take.
Yes, you can try candidates for a week using our pre-paid trial platform.
We don't have any minimum length contracts for pay-as-you-go billing. If you are on a monthly billing, then the minimum term is one month.
Yes, our recruitment team will be with you every step of the way to ensure your hiring process runs smoothly. Our Philippine staffing consultants will join you on the phone or Skype to help you conduct the interview and overcome any language or cultural challenges.

Our first objective is to find you the right person because we know if you get the right person then we will have a successful long-term working relationship.

But if at any stage within the first 6 months the relationship isn't working, you can let go or replace your contractor with just 24 hours notice. After your initial 6-month period, 2 weeks notice is required.

To terminate a hire, we use a two-step process: First, a written email to the staff member is required, called a 'Notice to Explain'. After your staff member has had the opportunity to give feedback, a second written email is required with a final decision.

We guarantee to replace any staff at no cost to you for the first 6 months.
No, you don't need to pay for sick days or holiday leave. Our online timesheets and payroll are linked to make sure you only pay staff for the hours they've worked.
The only mandatory paid leave period is Christmas paid leave. In the Philippine culture, there is an expectation that Christmas holidays include paid leave. We have found that offering this has fostered higher staff retention rates. Outside of the Christmas period, the 'no work no pay' rule still applies.
Billing can be set up two ways: Pay-as-you-go or monthly. With monthly billing invoices are paid one month in advance for any contractor that is an ongoing monthly hire (full-time or part-time). For the pay-as-you-go pre-paid platform, there's a minimum $50 top up to get started.
If you are hiring less than 10 remote staff you will be set up on pay-as-you-go billing. If you are managing more than 10 remote staff you will be set up on monthly billing.
Currency fluctuations do not affect your hiring rate, but it will impact your billing. When you hire a remote staff, your contract will be set on a fixed currency. Should fluctuations in the currency occur, we will adjust your payments to reflect the changes. If you are on pay-as-you-go billing currency adjustments will be made automatically. If you are on monthly billing, the changes will be applied to the following month's invoice.
If you run out of pay-as-you-go credit, your staff will be suspended from work until you top up funds.
Unfortunately we do not accept payment by cheque.
We are here to assist both you and your staff in overcoming any cultural, communication or work style differences. After 8 years of placing Filipino staff, we know what it takes to get the best out of a remote staffing relationship. By actively coaching and managing all our candidates, we foster trust and confidence in a successful long-term relationship for both parties.
Yes, all staff sign and agree to maintain the confidence of their employers' IP and proprietary knowledge. In addition, we ensure your remote staff uses our workflow management systems designed to give you full transparency over their activity and work output.
If you are managing a team larger than 20 remote staff, it is advisable that you operate the team out of Remote Staff's office. Give us a call today for more details about setting up your team in our office.
Many of our clients begin with one remote staff, then quickly grow into a full team once they've started realising cost and time savings. Our business growth experts specialise in helping our clients build their remote staff teams, and would love to discuss your business objectives and how to grow your team.



We are eager to discuss your business needs, and answer any questions you may have