Candidate No. 668866
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Precious Joy

Customer Support

Skills

★★★ Advanced:

Not Applicable, more

★★ Intermediate:

Not Applicable, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Precious is a seasoned customer support professional with approximately nine years of experience primarily within the business process outsourcing (BPO) industry. Her background includes roles across various functions such as customer service, technical support, data enrichment, and reservations handling in the telecommunications, roadside assistance, hospitality, and healthcare industries.
  • Most recently, she worked as a Data Enrichment Associate in the healthcare support sector, where she was responsible for handling credentials and enrollment tasks.
  • She is proficient in CRM platforms such as Salesforce and Zoho and familiar with communication tools like Slack, Zoom, and Microsoft Teams. 
  • Precious is available immediately and is open to both full-time and part-time roles.
  • Predictive Index Behavioral Profile - Persuader
  • Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Behavior Summary
    • Precious is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.
Employment History
CSR/TSR/SME
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2015 to February 2018 (37 Months)Duties and Responsibilities:
  • Answering incoming calls and providing excellent customer service regarding their internet and phone line inquiries.
  • Creating ticket to report technical problems.
  • Helping customer to fix technical issues over the phone and providing tips/ideas to avoid having the same issue again in the future.
  • Coordinating with other department if the problem is out of our scope
Reservation Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2018 to May 2018 (2 Months)Duties and Responsibilities:
  • Taking incoming calls for hotel reservation and providing possible discounts and offers.
  • Coordinating with other department for other inquiries not related to hotel reservations.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2019 to April 2019 (3 Months)Duties and Responsibilities:
  • Taking incoming and outgoing calls.
  • Providing answers to customer's inquiries and complaints about their prepaid sim cards and phone number.
  • Activating sim cards.
  • Pitching latest offers, customers can take advantage of.
CSR/TSR/Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2019 to May 2021 (25 Months)Duties and Responsibilities:
  • Taking incoming calls to help customers solve technical and billing problems of their mobile phone and internet connections.
  • Offering latest plans, phones, and warranties to the customers.
  • Helping resolve all billing issues and providing long term resolution.
Customer Service Engineer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2021 to February 2023 (17 Months)Duties and Responsibilities:
  • Creating ticket for customers seeking help to have their vehicle fixed.
  • Providing services such as, Jumpstart, Lock out, and Tow.
  • Coordinating with other department to make sure that tow service and roadside services are dispatched on a timely manner.
  • Updating customers of the progress of the service asked.
  • Contacting tow companies to make sure the job was done completely or if it needs other actions like rescheduling and cancellation.
Senior Customer Center Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2023 to July 2024 (8 Months)Duties and Responsibilities:
  • Creating ticket for customers seeking help to have their vehicle fixed
  • Providing services such as, Jumpstart, Lock out, and Tow.
  • Coordinating with other department to make sure that tow service and roadside services are dispatched on a timely manner.
  • Updating customers of the progress of the service asked.
  • Contacting tow companies to make sure the job was done completely or if it needs other actions like rescheduling and cancellation.
Data Enrichment Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2024 to January 2025 (3 Months)Duties and Responsibilities:
  • Responsible for provider's application, verification and completion of their healthcare credentialing, enrollment, and licensing and making sure all information and documents submitted by the providers are complete and accurate
  • Coordinating with other department to check if application was processed, cancelled, or needs anything else to be completed
  • Letting providers know of their Credentialing and Enrollment status.
Education History

Field of Study:

Marketing

Major:

Business Management

Graduation Date:

April 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Not Applicable

★★ Intermediate:
Not Applicable

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17757761113

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Intel Core i5 6th gen

Operating System:

Windows 10