- Provides coaching to Support Professionals for excellent customer service andtechnical resolution. Dell North American Support – Commercial ProSupport, Workstation Voice/Chat,SMB, CBG and YTT Consumer Lines of Business.
- Facilitated internal call calibration/monitoring, client and team manage rcalibration sessions.
- Subject matter expert for Dell Quality Procedures and Policies
- A proven team player – to partner with site operations and to lead neededmetrics.
- Developing rapport and strong working relationships with internal operations.(team managers and site quality manager)
- Implemented site-based leadership’s quality coaching assessment processes.
Sample Portfolio: Partrick's Portfolio
Technical Expertise and Experience:
Strongest Behaviors
Patrick is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.