Candidate No. 666101
PLAY AUDIO
Riconi Antoinette

Administrative

Skills

★★★ Advanced:

Appointment Setting, Scheduling, Canva, Customer Service, more

★★ Intermediate:

Medical Informatics, Medical Records Research, Medical Transcription, Video Editing, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Rian possesses over three years of hands-on experience in administrative and client support roles within the customer service outsourcing industry. Her career progression from Virtual Assistant to Account Manager illustrates a clear upward trajectory and growing responsibilities.

She demonstrates solid alignment with the Medical Virtual Assistant role, combining a clinical background, strong administrative experience in a remote setting, and recent targeted training. She appears adaptable, diligent, and well-prepared for client-facing healthcare support tasks. She is recommended for roles that require proactive support, structured communication, and attention to medical details.

Rian has a practical working knowledge of commonly used platforms such as:

  • Google Suite

  • Zoho Suite

  • Microsoft Office applications

  • Adobe Photoshop

  • Canva

Predictive Index Behavioral Profile -  Guardian

Strongest Behaviors 

  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History
ACCOUNT MANAGER
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2024 to January 2025 (12 Months)Duties and Responsibilities:I trained and worked closely with internal teams to deliver tailored solutions that meet client needs and exceed expectations.
VIRTUAL ASSISTANT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2022 to January 2024 (24 Months)Duties and Responsibilities:A jack-of-all-trades, or, according to my client, a Swiss knife. I supported daily administrative tasks, managed team schedules and appointments, handled emails, wrote processes for the company's knowledge base, and assisted with data entry and online research.
CUSTOMER SUPPORT
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2017 to January 2022 (60 Months)Duties and Responsibilities:I provided assistance to customers via email, live chat, and social media channels. Responsibilities include responding to inquiries, resolving product or service issues, and ensuring a positive customer experience.
Sibulan - Nurse Volunteer
Industry:Not ApplicableEmployment Period:February 2011 to March 2011 (1 Month)Duties and Responsibilities:● Met with expectant mothers for prenatal visits and provided care for normal and problematic pregnancies ● Taught childbirth preparation classes ● Provided information, guidance, and hands-on clinical care to pregnant women ● Monitored fetal heartbeat and length and strength of contractions during labor ● Coached women, assisted with any complications, and administered medications during birth ● Performed tests on newborns after birth ● Provided guidance and health teachings to new mothers on all aspects of recovery and infant care ● Used equipment and administered medications related to labor, delivery, and the care of newborns
Copy Editor
Industry:Not ApplicableEmployment Period:April 2012 to May 2015 (37 Months)Duties and Responsibilities:Reviewed and revised content for accuracy, consistency, and quality, including spelling, grammar, punctuation, and syntax ● Ensured that author's work is consistent with house style ● Ensured correct tone, voice, clarity, flow, and structure of content ● Account is usually science-related for Springer Books. House style used is Chicago Manual of Style.
Secretary
Industry:Not ApplicableEmployment Period:August 2015 to October 2015 (2 Months)Duties and Responsibilities:● Did clerical and receptionist duties ● Took in client calls and relayed them to the IPO Director ● Performed administrative tasks, including filing and photocopying documents ● Wrote emails, memos, and letters ● Took videos and pictures during university events for documentation ● Made congratulatory tarpaulins and put them up on campus ● Booked meeting rooms, set up conference calls, and took messages and minutes during meetings
Freelancer
Industry:Not ApplicableEmployment Period:October 2015 to October 2016 (12 Months)Duties and Responsibilities:Acted as a liaison between clients and government agencies where they needed their documents processed ● Fell in line in those agencies as proxy for clients ● Ensured that clients met requirements and have acquired the necessary papers needed to get their documents processed
Customer Service Representative
Industry:Not ApplicableEmployment Period:October 2016 to August 2017 (10 Months)Duties and Responsibilities:● Took in calls ● Acted as a liaison between client and callers ● Provided information and answered account-related questions ● Responded to complaints ● Assisted customers currently experiencing issues and resolved any emerging problems
Moderator/Support/Engager
Industry:Not ApplicableEmployment Period:November 2017 to April 2022 (53 Months)Duties and Responsibilities:Worked as a Moderator for client's Official Facebook/Instagram Pages and Groups. Duties include monitoring social media comments, approving or denying group membership applications, approving or denying pending posts, directing group members' queries to resources that can answer their questions or better help them, removing or reporting comments that break the group rules or Facebook's community guidelines, and banning/blocking/temporary muting of accounts depending on offense ● Worked as a Social Media Support. Duties include answering queries from potential and current customers, as well as assisting the latter if they are experiencing account-related issues ● Worked as a Social Media Engager. Duties include putting up posts that would engage group members in discussions and interacting with community members in the comment sections ● Live Chat and E-mail Customer Support. Same responsibilities as a Social Media Support but in different channels.
Negros Oriental - Campaign Volunteer
Industry:Not ApplicableEmployment Period:April 2022 to May 2022 (1 Month)Duties and Responsibilities:Hands-on packing and distributing of campaign materials for community house-to-house visits ● Put up posters and tarpaulins in the community ● Participated in preparing for Leni-Kiko's Negros Oriental political rally ● Took pictures and videos for documentation ● Transferred and encoded data from PDF to Google Docs
Negros Oriental - Virtual Assistant
Industry:Not ApplicableEmployment Period:August 2022 to January 1970 (1 Month)Duties and Responsibilities:● Calendar management and appointment scheduling ● Coordinating personal and team calendars, schedule and reminders ● Coordinating with other internal employees or team members ● Monitoring and tracking project updates ● Replying to emails and other inbox management tasks ● Tracking and recording invoices/receipts ● Web Research ● Data Entry ● Coordinating with other internal employees or team members ● Entering and organizing contact information ● Writing of Knowledge Base Articles and Standard Operating Procedures ● Creating Company Documents, Sheets, Presentations, and PDF files ● File conversion ● Social Media Tasks such as creating and editing videos/audios, photo editing, sharing content on social sites, blog posting, etc. ● General VA Tasks
Education History

Field of Study:

Not Applicable

Major:

NURSING

Graduation Date:

January 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Appointment Setting, Scheduling, Canva, Customer Service, Email management

★★ Intermediate:
Medical Informatics, Medical Records Research, Medical Transcription, Video Editing, Internal Research

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

13th Gen Intel(R) Core(TM) i5-13420H 2.10 GHz

Operating System:

Windows 11