Jennifer Joy is a seasoned team leader and sales operations manager with over 15 years of experience in customer service, sales, real estate lead generation, and technical support. She has led teams of up to 30 agents, particularly in BPO environments and client accounts involving healthcare, telecom, and social media.

• Advanced: Data Analysis, Sales Management, Strategic Planning, Microsoft Office, Customer Retention
• Intermediate: Customer Service Management, Technical Support, Time Management, Adobe Photoshop, Problem Solving

• Leadership Track Record: Multiple promotions and successful leadership roles in complex and high-volume accounts.
• Analytical Thinking: Strong in reporting, Excel analytics, and using metrics for process improvement.
• Cross-Industry Expertise: Healthcare, tech, social media, telecom, and real estate.
• Sales Versatility: From cold-calling and prospecting to managing full sales pipelines and teams.

Predictive Index Behavioral Profile - Operator

• A relatively private individual, it takes Jennifer Joy some extra time to connect to and trust new people. Serious and reserved.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jennifer Joy has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jennifer Joy will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.