Candidate No. 664079
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Maria Nelyn

Customer Support

Skills

★★★ Advanced:

Customer Support, more

★★ Intermediate:

Customer Service, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Nelyn brings over 3 years of BPO experience and has since transitioned into technical and project-based roles in both corporate and government sectors.
  • Her current role involves facilitating school programs, creating reports, and using Canva for school-related designs such as invites and event programs.
  • Throughout her career, she has gained experience in the following:
    • Conducting manual software testing alongside developers - working on quality assurance scripting, bug tracking, and agile team participation.
    • Coordinating task schedules and client appointments related to ATM repairs
    • Handling customer queries, booking management, and complaint resolution via phone and email
  • Nelyn is familiar in using Microsoft Suite, Amadeus, and Avaya.
  • She is available for a part-time work immediately.
  • Predictive Index Behavioral Profile - Controller
  • Strongest Behaviors
    • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
    • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
    • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Behavior Summary
    • Nelyn is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality. A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that she knows what she is talking about before speaking. Needs a lot of certainty and structure in her work so that it meets very high, specific quality standards.
Employment History
Software Test Engineer
Industry:Computer / Information Technology (Software)Employment Period:January 2022 to January 2023 (12 Months)Duties and Responsibilities:
  • Performed manual testing to ensure software quality and functionality in alignment with client requirements.
  • Created and executed test cases, identified bugs, and collaborated with developers to resolve issues.
  • Contributed to agile sprints and participated in daily stand-ups and QA reviews.
Project Scheduler
Industry:Computer / Information Technology (Software)Employment Period:January 2022 to January 2023 (12 Months)Duties and Responsibilities:
  • Managed project timelines, coordinated task scheduling, and ensured on-time delivery of milestones across multiple teams.
  • Monitored progress, updated schedules, and provided regular status reports to stakeholders.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2020 to January 2022 (24 Months)Duties and Responsibilities:
  • Provided prompt and effective support to customers through various channels including phone and email.
  • Handled inquiries, resolved complaints, and ensured customer satisfaction by delivering accurate information and efficient solutions.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2019 to March 2020 (4 Months)Duties and Responsibilities:
  • Assist customer queries
Project Development Officer
Industry:EducationEmployment Period:November 2023 to May 2025 (18 Months)Duties and Responsibilities:
  • Facilitating the implementation of various programs, projects, and activities, often at the school or division level
Education History

Field of Study:

Education/Teaching/Training

Major:

Vocational

Graduation Date:

April 2025

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Support

★★ Intermediate:
Customer Service

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Operating System:

Windows 11