Candidate No. 663331
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Sylvia Rose

Customer Support

Skills

★★★ Advanced:

Organizational Skills, Communication Skills, Chat Support, Email Support, more

★★ Intermediate:

Appointment Setting, Hubspot CRM, Shopify, Call Center Management, more

Hourly Rate Gauge

Today's value  AUD $9.12

$8.32

if $ 1 = PHP 42

$9.70

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.12 per hour or $790.74 per month
Full Time: AUD $9.45 per hour or $1638.46 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Sylvia is a customer service professional with over 5 years of BPO experience wherein she demonstrated proficiency in high-volume inbound and outbound customer support, including billing, refunds, escalation handling, and CRM tools.
  • As a remote virtual assistant for a Florida-based company, she was involved in appointment setting, inbound/outbound customer queries, and payment processing.
  • Sylvia is well-versed in the following tools:
    • CRM: Salesforce, HubSpot, GoHighLevel
    • Communication: Slack, Microsoft Teams, Google Meet
    • Productivity: Google and Microsoft Suites
  • She is available immediately and is open for both full-time and part-time roles.
  • Predictive Index Behavioral Profile - Promoter
  • Strongest Behaviors
    • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
    • Teaches and shares; often working collaboratively with others to help in any capacity.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Behavior Summary
    • Sylvia is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Sylvia to be liked and accepted, and she expresses herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2018 to May 2021 (29 Months)Duties and Responsibilities:
  • Managed high-volume customer inquiries via phone, chat, and email
  • Provided real-time support for billing, technical issues, and product inquiries
  • Processed refunds, exchanges, and promotions while retaining customers
  • Resolved complaints and ensured timely follow-ups
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2022 to August 2024 (24 Months)Duties and Responsibilities:
  • Managed high-volume customer inquiries via phone, chat, and email.
  • Provided real-time support for billing, technical issues, and product inquiries
  • Processed refunds, exchanges, and promotions while retaining customers
  • Resolved complaints and ensured timely follow-ups
customer service representative
Industry:Construction / Building / EngineeringEmployment Period:February 2022 to July 2022 (5 Months)Duties and Responsibilities:Followed up with clients regarding service inquiries Scheduled appointments for estimators Provided timely updates to ensure customer satisfaction Maintained organized records of client communications
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Organizational Skills, Communication Skills, Chat Support, Email Support, Technical Support

★★ Intermediate:
Appointment Setting, Hubspot CRM, Shopify, Call Center Management, Inbound Upselling

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17763856635

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

lenovo

Processor:

AMD Ryzen 5 5500U with Radeon Graphics

Operating System:

Windows 11