Candidate No. 662639
PLAY AUDIO
Angelika

Customer Support

Skills

★★★ Advanced:

Team Management, MS Teams, Account Management, more

★★ Intermediate:

Training, Call Management, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Angelika brings over five years of extensive experience in customer service and technical support, primarily within the BPO industry which spans across multiple lines of business, including telecommunications, software, gaming, mobile services, and financial services.
  • As a Training Specialist, she was actively involved in:
  • Designing and facilitating simulations and onboarding modules
  • Developing training materials using Microsoft Suite and Canva
  • Hosting engaging training sessions for new hires
  • Contributing to cross-functional training initiatives across different lines of business
  • She cited that the major highlight of her career is being recognized as the Top 1 Trainer for the Philippines by one of her employers.
  • Angelika can start immediately and is amenable for both full-time and part-time roles.
  • Predictive Index Behavioral Profile - Operator
  • Strongest Behaviors
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Behavior Summary
  • Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Angelika has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she will expect that the process be followed consistently.
    • Employment History
    Customer Service Representative
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2019 to January 2020 (4 Months)Duties and Responsibilities:
    • Delivered exceptional customer service, resolving inquiries efficiently and effectively.
    • Managed high-volume calls while maintaining a positive customer experience.
    • Collaborated with team members to improve service processes and enhance customer satisfaction.
    Technical Service Representative
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2020 to August 2022 (30 Months)Duties and Responsibilities:
    • Resolved escalated customer service issues in a timely manner.
    • Installed and performed minor repairs to hardware or and software or peripheral equipment.
    • Assisted customers with installation of new hardware and software applications.
    • Walked customers through common phone hardware and software configurations to maximize service functionality.
    • Troubleshoot customer inquiries related to software and hardware issues.
    • Provided technical assistance to customers through phone, email and chat support.
    • Assisted customers with password resets, account unlocks, and security settings adjustments.
    Training Specialist
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2022 to May 2025 (33 Months)Duties and Responsibilities:
    • Developed and maintained training materials, including job aids, handouts, one pager, and presentations.
    • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals
    • Evaluated training materials prepared and offered actionable suggestions for improvement.
    • Facilitated engaging and informative training sessions for both new hires and existing staff.
    • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
    • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
    • Supported on-boarding of new employees by hosting orientation sessions.
    Not Applicable
    Skills

    ★★★ Advanced:
    Team Management, MS Teams, Account Management

    ★★ Intermediate:
    Training, Call Management

    Work at Home Capabilities

    Internet Bandwidth:

    Between 5mbps to 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    Not Applicable

    Internet Type:

    Fiber

    Hardware Type:

    Laptop

    Brand Name:

    HP

    Processor:

    Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz

    Operating System:

    Windows 10