Candidate No. 662442
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Jodel

Customer Support

Technical Support Specialist

Skills

★★★ Advanced:

Health Administration, Customer Experience, Data Analysis, Digital Marketing, more

★★ Intermediate:

Insurance Consulting, Documentations, Advantage CRM, more

Hourly Rate Gauge

Today's value  AUD $11.92

$10.66

if $ 1 = PHP 42

$12.97

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.92 per hour or $1032.91 per month
Full Time: AUD $11.92 per hour or $2065.81 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jodel is a seasoned virtual professional with a diverse background spanning customer service, insurance underwriting, program data analysis, and virtual assistant roles.
  • In his most current work, Jodel served as an Image Annotator for AI-based image training datasets, involving tagging, categorization, and metadata validation.
  • Some of the tools and platforms he used are:
    • CRM and communication platforms: RingCentral, Salesforce, Zendesk, ATLAS, Google Workspace
    • Productivity and design tools: MS Office, Canva, Photosho
    • Communication: Microsoft Teams
    • Specialized tools for data annotation and insurance processing
  • He holds a Bachelor of Science in Information Technology and has completed a Facebook Media Buying certification course.
  • Jodel is open to both full-time and part-time roles and can start immediately.
  • Predictive Index Behavioral Profile - Maverick
  • Strongest Behaviors
    • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
    • Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
    • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Behavior Summary
    • Jodel's drive is directed at getting the important things done. Competitive, ambitious and venturesome, he responds positively and actively to challenge and pressure, always sure of an ability to handle problems and people. He is outgoing and poised; a forceful, animated, communicator tending to be more authoritative than persuasive in style. He talks briskly, with assurance and conviction and is a stimulating influence on others, while being direct, determined and flexible.
Employment History
Image Annotator
Industry:Arts / Design / FashionEmployment Period:September 2023 to January 2025 (16 Months)Duties and Responsibilities:
  • Labeled images with accurate tags and metadata for machine learning models.
  • Segmented objects and ensured annotation accuracy for AI training datasets.
  • Reviewed and corrected data inconsistencies to maintain high-quality annotations.
  • Identified and categorized visual elements based on project guidelines.
  • Ensured compliance with annotation standards and project requirements.
Program Data Analyst
Industry:Healthcare / MedicalEmployment Period:September 2023 to October 2024 (13 Months)Duties and Responsibilities:
  • Contacted patient advocates to gather and verify critical data for records.
  • Performed data entry and management in CRM tools like ATLAS.
  • Analyzed datasets to identify trends, insights, and areas for improvement.
  • Developed and maintained databases for efficient data organization and retrieval.
  • Generated reports to support business decisions and operational efficiency.
Cold Caller
Industry:JournalismEmployment Period:July 2023 to August 2023 (1 Month)Duties and Responsibilities:
  • Contacted authors to discuss publishing opportunities and book promotion services.
  • Presented company offerings, answered inquiries, and handled objections professionally.
  • Logged author details and call outcomes in the company portal for tracking.
  • Performed administrative tasks, including data entry and follow-ups.
  • Maintained accurate records and ensured timely communication with potential clients.
Legal Back Office
Industry:InsuranceEmployment Period:October 2022 to May 2023 (7 Months)Duties and Responsibilities:
  • Underwrote home insurance policies by assessing risk and reviewing applications.
  • Logged company details and maintained accurate records in the insurance portal.
  • Processed policy updates, claims, and endorsements while ensuring compliance.
  • Performed administrative tasks, including data entry, report generation, and document management.
  • Coordinated with legal teams, adjusters, and clients for accurate case handling
Customer Service Underwriter
Industry:InsuranceEmployment Period:August 2020 to August 2022 (24 Months)Duties and Responsibilities:
  • Reviewed and processed home insurance claims, policy updates, and endorsements.
  • Handled legal documentation, compliance checks, and contract verification.
  • Conducted data entry and record management using CRM tools like ATLAS and RingCentral.
  • Communicated with clients, adjusters, and legal teams to ensure accurate case handling.
  • Ensured policy compliance with state and federal regulations.
Customer Service Representative
Industry:TelecommunicationEmployment Period:September 2019 to July 2020 (10 Months)Duties and Responsibilities:
  • Assisted customers with billing, service inquiries, and account management.
  • Provided technical support for mobile, internet, and cable services.
  • Processed troubleshooting, plan upgrades, and service activations.
  • Resolved network issues, connectivity problems, and device configurations.
  • Maintained accurate records using Zendesk, Salesforce, and RingCentral.
Customer Service Representative / Supervisor
Industry:Healthcare / MedicalEmployment Period:July 2018 to June 2019 (11 Months)Duties and Responsibilities:
  • Managed escalated healthcare-related concerns, ensuring prompt resolution.
  • Assisted patients with medication inquiries, prescription refills, and pharmacy locations.
  • Handled billing inquiries, insurance claims, and payment processing.
  • Supervised and coached CSR teams to improve call handling, compliance, and customer satisfaction.
  • Maintained accurate records using CRM tools like RingCentral, ATLAS, and Google Workspace.
Technical Service Representative
Industry:TelecommunicationEmployment Period:January 2018 to June 2018 (5 Months)Duties and Responsibilities:
  • Assisted customers with billing, technical issues, and service upgrades.
  • Processed account activations, plan changes, and troubleshooting.
  • Managed customer records using Zendesk, Salesforce, and RingCentral.
  • Resolved complaints while ensuring high satisfaction and policy compliance
  • Met performance metrics like AHT, FCR, and CSAT.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

March 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Health Administration, Customer Experience, Data Analysis, Digital Marketing

★★ Intermediate:
Insurance Consulting, Documentations, Advantage CRM

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/13645103738

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

i7

Operating System:

Windows 11