Candidate No. 662095
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Alalaine

Virtual Assistant

Executive Assistant

Skills

★★★ Advanced:

Customer Service Management, Administrative Skills, Communication Skills, Sabre GDS, more

★★ Intermediate:

Hubspot CRM, Calendar Management, Social Media Management, Research, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Alaine is a seasoned professional with over 10 years of experience across customer service, virtual assistance, BPO operations, and corporate travel management. Her background spans industries such as health and wellness, travel and tourism, automotive services, and logistics.
  • She worked for a Health, Wellness, and Fitness company where she served as an Executive Virtual Assistant, managing client concerns via inbound and outbound communications, scheduling, CRM management (HubSpot, Asana, Slack), and providing basic creative support through tools like Canva.
  • The other tools and CRMs she has worked with include:
    • Salesforce
    • Zendesk
    • QuickBooks
    • GDS systems (Sabre, Amadeus, etc.)
  • Alaine can start immediately and is amenable for a full-time work with preference to working on a day shift.
  • Predictive Index Behavioral Profile - Analyzer
  • Strongest Behaviors
    • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
    • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
    • Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
  • Behavior Summary
    • Alaine is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which she is responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.
Employment History
Customer Engagement Escalation
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2023 to September 2024 (15 Months)Duties and Responsibilities:
  • Risk management, and disputes related to travel regulations and industry standards
  • Processed travel claims, including insurance, cancellations, delays, and emergencies
  • Resolved escalated customer issues across multiple channels (phone, email, social media)
  • Managed chargeback disputes for travel services, ensuring resolution in favor of both customer and agency.
Virtual Assistant
Industry:Grooming / Beauty / FitnessEmployment Period:July 2020 to June 2023 (35 Months)Duties and Responsibilities:
  • Onboarding clients
  • Client retention
  • Client Success through inbound/outbound calls, email, and chat.
  • Managed client calendars, appointments, and email accounts using CRM platforms
HR Coordinator
Industry:Transportation / LogisticsEmployment Period:March 2020 to May 2023 (38 Months)Duties and Responsibilities:
  • Sourcing candidates, screening applications, and coordinating interviews, scheduling meetings and appointments for the company, coordinating shipments, assigning drivers or delivery personnel to routes, tracking and updating the status of deliveries.
Customer Service Supervisor
Industry:Automobile / Automotive Ancillary / VehicleEmployment Period:March 2018 to January 2020 (22 Months)Duties and Responsibilities:
  • Led a team to deliver exceptional customer service while managing daily operations
  • Monitored team performance and handled escalated customer concerns
Corporate Travel Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2012 to October 2015 (45 Months)Duties and Responsibilities:
  • Assisted corporate clients with travel bookings, including flights, hotels, and transportation
  • Processed reservations via GDS - Sabre and Amadeus.
Senior Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2007 to July 2010 (32 Months)Duties and Responsibilities:
  • Coached and mentored new agents to enhance team performance
  • Assisted customers with flight schedules and ticket issuance via GDS systems
  • Disputed airline debit memos and managed agent error filings
Education History

Field of Study:

Nursing

Major:

Not Applicable

Graduation Date:

October 2006

Located In:

Philippines

License and Certification:

CEFR - C2 Proficient

Skills

★★★ Advanced:
Customer Service Management, Administrative Skills, Communication Skills, Sabre GDS

★★ Intermediate:
Hubspot CRM, Calendar Management, Social Media Management, Research, Salesforce CRM, QuickBooks, Amadeus CRS

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17654827078

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Ryzen 5

Operating System:

Windows 11