Candidate No. 662093
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John Bennedick

Virtual Assistant

Skills

★★★ Advanced:

Customer Service, Technical Support, Chat Support, Email Support, more

★★ Intermediate:

Real Estate, Cold Calling, Appointment Setting, Property Management, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.05 per hour or $1218.09 per month
Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ben is a seasoned professional with over 9 years of experience in customer service and sales, including 3 years of specialized work as a virtual assistant, particularly in the real estate sector.
  • In his most recent roles, he focused on outbound calling for insurance and sales, managing and updating various CRMs, and doing lead management tasks. He also did transaction coordination, appointment setting, property research, and light social media content work.
  • Ben has become proficient in the following tools:
    • CRM: GoHighLevel, ActiveCampaign, Wise Agent, Cloze, Investorfuse
    • Communications & Productivity: Zoom, Slack, RingCentral, WhatsApp, Google Suite, Canva, Notion, Asana, Toggl, TeamViewer
  • He is open to both full-time and part-time roles and can start immediately.
  • Predictive Index Behavioral Profile - Promote
  • Strongest Behaviors
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
    • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
    • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Behavior Summary
    • Ben is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations. The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Ben to be liked and accepted, and he expresses himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
Employment History
Licensed Insurance Agent
Industry:InsuranceEmployment Period:April 2024 to April 2025 (12 Months)Duties and Responsibilities:
  • Reach out to prospects and set appointment
  • Identify the needs and wants of the client
  • Encourage the client to open up so you can pinpoint areas where he needs your help
  • Regularly provide continuous after-sales service to get new client referrals and repeat business
Appointment Setter Cold Caller
Industry:InsuranceEmployment Period:April 2022 to October 2023 (18 Months)Duties and Responsibilities:
  • Called clients who have applied for insurance and book appointments
  • Managed leads using different CRMs
Real Estate Virtual Assistant
Industry:Property / Real EstateEmployment Period:June 2020 to November 2022 (29 Months)Duties and Responsibilities:
  • Performed real estate lead management, appointment setting, and administrative tasks
  • Managed lead information and inputted data into the CRM, while nurturing leads and gauging seller motivation
  • Handled basic social media administration by creating accounts for Facebook, Twitter, Instagram, and LinkedIn, and conducted simple graphic design using Canva
  • Provided real estate admin assistance, transaction coordination, created basic spreadsheets using Google Sheets, sourced leads and conducted skip-tracing
  • Completed property research and comparative market analysis
  • Skilled in property management services, provided leasing overviews, created maintenance work order overviews, and addressed general inquiries and coordinated transactions via phone and email
Customer Resolutions Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2018 to January 2020 (23 Months)Duties and Responsibilities:
  • Mediated user conflicts, adhering to company policy and ensuring fair resolutions
  • Educated users on platform best practices, and provided exemplary service via phone and email
  • Enhanced customer satisfaction by resolving conflicts and addressing issues and concerns with expertise
Customer Service Advocate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2017 to December 2017 (8 Months)Duties and Responsibilities:
  • Obtained comprehensive customer information to securely access their accounts
  • Educated professionals on preventive measures to avoid raising similar queries in the future
  • Furnished precise information to ensure patients receive appropriate treatment
Customer Service Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2015 to April 2016 (6 Months)Duties and Responsibilities:
  • Answered customer telephone calls regarding existing / new accounts
  • Consulted with customers to evaluate needs and determine the best options
  • Suggested and facilitated service upgrades, and proposed additional service packages
CSR Inbound Sales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2010 to January 2015 (53 Months)Duties and Responsibilities:
  • Attended to the customers needs through effective listening and questioning skills
  • Used negotiation and influencing skills to overcome objections and gain the customers buy-in to close / sales
  • Adhered to agreed processes, met required handle time, sales conversion rate of 80%, and customer satisfaction survey of 95%
Not Applicable
Skills

★★★ Advanced:
Customer Service, Technical Support, Chat Support, Email Support, Data Entry

★★ Intermediate:
Real Estate, Cold Calling, Appointment Setting, Property Management, Microsoft Tools, Google APIs, Canva

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17757566477

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Asus

Processor:

i5

Operating System:

Windows 11