Candidate No. 662092
PLAY AUDIO
Jeniffer

Customer Support

Lead Generation Specialist

Appointment Setter

Skills

★★★ Advanced:

Communication Skills, Contact Verification, more

★★ Intermediate:

Administrative Skills, Administrative Support, Google Drive, Google Calendar, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jeniffer is a seasoned professional with a solid background in both the BPO industry and ESL education. She brings over a decade of combined experience in customer service, lead generation, appointment setting, and virtual assistance.
  • Most recently, she has been working in a lead generation role for a U.S.-based digital agency where she handles high-volume of outbound calls (200–300 per day), conducts qualification interviews and transfers leads to partners across industries such as insurance, education, and finance.
  • Jeniffer is proficient in using Genesis and CRMs.
  • She is available immediately for a full-time work and has expressed preference in a day shift role.
  • Predictive Index Behavioral Profile - Adapter
  • Strongest Behaviors
    • Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has aptitude to spot trends in data or figure out how complex systems work.
    • Relatively independent in thinking and action; often comfortable taking action without input from others. An analytical and private person.
    • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
  • Behavior Summary
    • In most circumstances, Jeniffer is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules. Upon completing a task, she will exhibit a higher degree of sociability, yet when facing an impending challenge, she is more likely to exhibit a reserved and serious persona. Working under pressure is usually not a problem, yet she generally prefers a degree of predictability.
Employment History
Marketing and Admin Staff
Industry:Manufacturing / ProductionEmployment Period:December 2002 to July 2004 (19 Months)Duties and Responsibilities:
  • Keep records of data from the Retail and Sales department
  • Review the accuracy of all supporting documents before they are forwarded to the concerned team
  • Monitor and archive documents related to invoices
Admin Assistant
Industry:Accounting / Audit / TaxEmployment Period:December 2001 to December 2002 (12 Months)Duties and Responsibilities:
  • Maintain records of taxes, permits, and other important documents for clients
  • Organize and manage the manager's schedule, including appointments, meetings, and deadlines
  • Track and monitor receipts as well as check payments for accurate financial record-keeping
  • Assist the manager during meetings by preparing agenda, taking minutes, and ensuring follow-up on action items
Production Assistant
Industry:Entertainment / MediaEmployment Period:January 2001 to December 2002 (23 Months)Duties and Responsibilities:
  • Print and distribute daily paperwork (e.g. scripts, call sheets)
  • Act as a runner distributing messages or items within film crew and cast
  • Perform administrative work (answering phones, paperwork etc.)
  • Note taker of field reporters' news bits.
Lead Generation Verifier/Transfer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2025 to April 2025 (2 Months)Duties and Responsibilities:
  • Handling and verifying 200 to 300 volume calls to transfer to our clients’ advisories and specialists
  • Handling multiple accounts not limited to education programs, insurance, loans, and legal services.
Lead Generation/Appointment Setter
Industry:Consulting (Business & Management)Employment Period:June 2019 to November 2019 (5 Months)Duties and Responsibilities:
  • Setting appointments with salon and spa owners to advertise their social media pages on Facebook
  • Posting advertisements on social media
Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2015 to November 2015 (5 Months)Duties and Responsibilities:
  • Identifies, investigates, and resolves users' problems with their NBN connection
  • Consults users to determine steps and procedures taken to identify and resolve the problem
Customer Service/Sales Specialist
Industry:TelecommunicationEmployment Period:December 2012 to October 2013 (10 Months)Duties and Responsibilities:
  • Conducted proactive consultative needs analysis for new and existing customers, developing product solutions that met the needs of each customer.
  • Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers.
Connect Sales Specialist
Industry:Oil / Gas / PetroleumEmployment Period:January 2005 to July 2005 (6 Months)Duties and Responsibilities:
  • Conduct outbound calls to prospective clients of natural gas
  • Set appointments or close deals with clients
  • Identify customer needs and communicating the client’s value proposition
  • Utilize CRM and data entry systems.
Sales Specialist
Industry:Consulting (Business & Management)Employment Period:August 2004 to January 2005 (5 Months)Duties and Responsibilities:
  • Contact prospective customers of credit cards and initiating outbound phone calls.
  • Understanding and promoting the company’s products and services
  • Working with the company’s software to log customer interactions and maintain customer records.
Tutor
Industry:EducationEmployment Period:January 2015 to January 1970 (1 Month)Duties and Responsibilities:
  • Handle lessons to adult learners of English in Korea and Japan using Zoom and Skype platforms.
  • Proofreading the AI test program for learners
Tutor
Industry:EducationEmployment Period:December 2013 to June 2015 (18 Months)Duties and Responsibilities:
  • Handle English lessons to young Chinese students using the AC platform.
Tutor
Industry:EducationEmployment Period:February 2005 to February 2007 (24 Months)Duties and Responsibilities:
  • Conduct English lessons for young Korean learners and providing monthly feedback on their performance.
Education History

Field of Study:

Advertising/Media

Major:

Mass Communications

Graduation Date:

December 2000

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Communication Skills, Contact Verification

★★ Intermediate:
Administrative Skills, Administrative Support, Google Drive, Google Calendar, Google Docs

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17645666059

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Acer DESKTOP-VH4VQTL

Processor:

AMD Ryzen 3 PRO 4350G with Radeon Graphics 3.80 GHz

Operating System:

Windows 10