Candidate No. 661842
PLAY AUDIO
Rosemarie

Customer Support

Skills

★★★ Advanced:

Customer Experience, Customer Handling, Customer Relations, Customer Service, more

★★ Intermediate:

Bookkeeping, Facebook, Facebook Feeds, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, UK London, US Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Rosemarie has a strong background in the customer service sector, particularly in the BPO industry, with over two years of relevant experience.
  • She currently handles retail accounts and abusive customer cases. Her role involves resolving escalations, processing concessions (refunds/replacements), and conducting investigations when needed.
  • Rosemarie has also obtained a Bachelor of Science Degree in Tourism Management.
  • She is available immediately and is amenable for a full-time work across any timezone.
  • Predictive Index Behavioral Profile - Promoter
  • Strongest Behaviors
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Relative persistence as goals are pursued; keeps at it even when problems pop up. Steady, slower to change.
  • Behavior Summary
  • The complete extravert; informal and uninhibited in her behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Rosemarie to be liked and accepted, and she expresses herself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
    • Employment History
    Cashier
    Industry:Retail / MerchandiseEmployment Period:September 2020 to February 2021 (5 Months)Duties and Responsibilities:
    • Assists customers as needed.
    Customer Service Representative
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to December 2021 (2 Months)Duties and Responsibilities:
    • Assisting customers with their orders, walking them through about placing an order
    • Help with refund and replacement of the order
    Customer Service Representative
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2022 to January 2023 (12 Months)Duties and Responsibilities:
    • Assisting drivers by funding their red card to avail customers orders 
    • Basic troubleshooting with the app.
    Customer Service Associate
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2023 to April 2025 (18 Months)Duties and Responsibilities:
    • Assisting abusive customers with their concerns
    • Issuing refund and replacement and asking some documentations
    Education History

    Field of Study:

    Hospitality/Tourism/Hotel Management

    Major:

    Tourism Management

    Graduation Date:

    November 2023

    Located In:

    Philippines

    License and Certification:

    Not Applicable

    Skills

    ★★★ Advanced:
    Customer Experience, Customer Handling, Customer Relations, Customer Service, Customer Interface

    ★★ Intermediate:
    Bookkeeping, Facebook, Facebook Feeds

    Work at Home Capabilities

    Internet Bandwidth:

    Between 5mbps to 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    https://fast.com/#

    Internet Type:

    Fiber

    Hardware Type:

    Laptop

    Brand Name:

    Huawei

    Processor:

    11th-Gen i3

    Operating System:

    Windows 11