Candidate No. 661823
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Cecille Ann

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, more

★★ Intermediate:

Sales, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ces is a customer service professional with over five years of extensive experience in the healthcare support industry, particularly with US-based providers. She has a background in handling dental benefits verification, eligibility checks, and HIPAA compliance.
  • She served as a Customer Service Representative handling inbound calls, patient data verification, and provider support back in 2018. She was then promoted to Team Lead in 2021 where she handled complex customer concerns.
  • Most recently, Ces transitioned into a startup agency setting, where she handled CRM tools like Salesforce and performed lead generation and delivery account tasks.
  • She has also experience using Avaya and Genesys.
  • Ces is available immediately and is open to both full-time and part-time work.
  • Predictive Index Behavioral Profile - Captain
  • Strongest Behaviors:
    • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
    • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
    • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Behavior Summary
    • Ces' is purposeful, directed at getting things done quickly. She responds positively and actively to challenge and pressure, and has confidence in her own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.
Employment History
Customer Care Associate
Industry:Healthcare / MedicalEmployment Period:January 2022 to January 2023 (12 Months)Duties and Responsibilities:
  • Offer exceptional service to customers
  • Ensure the customers get the best experience when purchasing company's products
  • Checking of Eligibility
  • HIPAA Verification
Customer Service Respresentative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2018 to January 2022 (48 Months)Duties and Responsibilities:
  • Help dental providers in verifying their customers' insurance eligibility and benefits
Education History

Field of Study:

Education/Teaching/Training

Major:

Education

Graduation Date:

January 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service

★★ Intermediate:
Sales

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Apple

Processor:

M2

Operating System:

MacOS X