Candidate No. 661816
PLAY AUDIO
Kenji

Sales

Skills

★★★ Advanced:

Inbound Sales, Outbound Sales, Appointment Setting, Customer Service, more

★★ Intermediate:

Sales, Digital Marketing, B2B Marketing, Virtual Assistant Skills, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Kenji brings over four years of experience in the business process outsourcing (BPO) industry, having worked in multiple capacities including sales chat support, customer retention, technical troubleshooting, and client support.
  • He has supported accounts in the telecommunications and technology sectors, with responsibilities ranging from handling customer inquiries, billing concerns, and sales, to problem-solving and technical assistance.
  • He is experienced in identifying sales opportunities and guiding customers through the purchasing process, including upselling and product recommendations.
  • Kenji can start immediately and is amenable for a full-time work.
  • Predictive Index Behavioral Profile - Promoter
  • Strongest Behaviors
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • Behavior Summary
  • The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Kenji to be liked and accepted, and he expresses himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
    • Employment History
    Sales Chat Support
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2024 to January 2025 (12 Months)Duties and Responsibilities:
    • Respond promptly and professionally to customer inquiries via chat.
    • Deliver excellent customer service by addressing customer concerns and following up on unresolved issues
    • Provide accurate product information and assist customers in selecting the right products
    • Guide customers through the purchasing process, including product selection, payment, and checkout
    • Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken
    • Demonstrate active listening skills and empathy when responding to customer needs
    • Identifying and pursuing new sales opportunities by researching and qualifying leads.
    Customer Service/Loyalty Specialist Representative
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2022 to January 2023 (12 Months)Duties and Responsibilities:
    • Proactively reach out to high-value and at-risk customers to address their needs and prevent churn.
    • Identify potential sales opportunities during customer interactions and leverage them to drive business growth
    • Enhance customer loyalty and satisfaction through personalized communication and targeted solutions.
    • Anticipate customer needs and provide relevant recommendations to improve their experience.
    • Monitor customer behavior and feedback to identify signs of dissatisfaction or potential issues. Maintain strong relationships with key customers, ensuring their long-term engagement and retention
    • Collaborate with the sales team to maximize opportunities and deliver tailored solutions
    Client Support Associate
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2021 to January 2022 (12 Months)Duties and Responsibilities:
    • Provide assistance with a variety of products, including landline, Direct TV, internet, mobile services, and billing concerns.
    • Perform basic troubleshooting for technical issues related to products and services.
    • Explain billing statements and resolve discrepancies for customers.
    • Offer guidance on account changes and updates, such as plan adjustments, service upgrades, and cancellations
    • Maintain a strong understanding of product offerings (landline, TV, internet, mobile) to support a wide range of customer needs
    • Ensure timely follow-up and ensure all customer concerns are addressed fully.
    • Collaborate with technical support teams when more advanced troubleshooting is required.
    Education History

    Field of Study:

    Business Studies/Administration/Management

    Major:

    Entrepreneurship

    Graduation Date:

    July 2024

    Located In:

    Philippines

    License and Certification:

    Not Applicable

    Skills

    ★★★ Advanced:
    Inbound Sales, Outbound Sales, Appointment Setting, Customer Service, Customer Retention

    ★★ Intermediate:
    Sales, Digital Marketing, B2B Marketing, Virtual Assistant Skills

    Work at Home Capabilities

    Internet Bandwidth:

    Greater than 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    https://www.speedtest.net/result/17658218279

    Internet Type:

    Fiber

    Hardware Type:

    Laptop

    Brand Name:

    HP LAPTOP

    Processor:

    INTEL CORE I5 13TH GEN

    Operating System:

    Windows 11