Joana Marie - Customer Support

Candidate No. 661583

PLAY AUDIO

Joana Marie

Customer Support

Skills

★★★ Advanced:

Typing, Appointment Setting, Cold Calling, Customer Service, more

★★ Intermediate:

Chat Support, Escalations, Real Estate, Upselling, more

Hourly Rate Gauge

Today's value AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses

Remote Staff Recruiter Comments

Joana brings over a decade of experience in the customer service industry, having worked for various well-known call center and outsourcing providers in the Philippines. Her roles have included inbound and outbound customer support, billing assistance, sales, technical support, and escalation management for both local and international accounts (telecommunications, online retail, entertainment, insurance, food delivery).
In addition to her extensive BPO background, Joana has experience as a virtual assistant and real estate appointment setter. She has worked with US-based healthcare and real estate clients, utilizing dialers such as ViciDial, Sales Dialer, and tools like Silo, Redfin, and Realtor.com to generate leads, cold call prospects, and book appointments for property listings. Her responsibilities have also included script-based calling, qualifying prospects, managing client communications, and coordinating appointment logistics.
She also holds a Bachelor’s degree in Office Administration, majoring in Corporate Transcription.
Joana is available to start immediately and is open to full-time work.
Predictive Index Behavioral Profile - Adapter
Strongest Behaviors
- Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
- Detail-oriented and helpful; works comfortably as part of a team and often checks work.
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
Behavior Summary
- Joana is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

Employment History

Real Estate Appointment Setter

Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2025 to March 2025 (1 Month)Duties and Responsibilities:

Cold calling potential listing that may fit to our offer
Appointment setting once qualified
Receiving inbound calls from disconnected and routed to voice message calls