Candidate No. 661579
PLAY AUDIO
Ryan

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Technical Support, more

★★ Intermediate:

Customer Support, Email Support, Chat Support, Phone Support, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ryan is a seasoned professional in the business process outsourcing (BPO) industry, with over 16 years of experience across multiple domains including customer service, technical support, sales, and content moderation. His career spans reputable outsourcing firms serving clients in industries such as banking, telecommunications, healthcare, education, and media moderation.
  • He is currently a Customer Service Representative at a shared services firm, supporting students and professors with online technical concerns and order processing via phone, chat, and email.
  • Ryan is available immediately and is willing to do either full-time or part-time work.
  • Predictive Index Behavioral Profile - Scholar
  • Strongest Behaviors
    • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
    • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
    • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Behavior Summary
    • Ryan is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, his approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he will produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Employment History
Content Moderator
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to April 2025 (45 Months)Duties and Responsibilities:
  • Reviewing Videos/Photos that is being posted by users on the internet
Customer Service/Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to December 2021 (75 Months)Duties and Responsibilities:
  • Upselling
  • Technical troubleshooting
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2017 to December 2021 (51 Months)Duties and Responsibilities:
  • Doing outbound calls to hospitals and clinics administration
  • Verifying doctor's address and if they are accepting new and returning patients' appointment to their given address
  • Verifying if the doctor's address is still match on the record
  • Doing support roles for new hires
  • Verifying 60 doctor's record on a daily basis
Customer Service Representative/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to August 2017 (23 Months)Duties and Responsibilities:
  • Ensuring customers are satisfied with their products, services and features that can lead to adding new product or upgrading of their service to their account.
  • Respond to customer inquiries
  • Supports customer by providing helpful information
  • Answer questions about customers bill and making sure customers have full understanding of the charges on their bill
  • Assisting customers in troubleshooting their TV box/receiver
  • Transferred to handling TV, Internet and Landline Phones (upselling/upgrading)
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2014 to January 2015 (8 Months)Duties and Responsibilities:
  • Respond to customer inquiries
  • Supports customer by providing helpful information
  • Helping clients to activate their online token for online banking
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2013 to December 2013 (8 Months)Duties and Responsibilities:
  • Ensuring customers are satisfied with their products, services and features that can lead to adding new product or upgrading of their service to their account
  • Assisting customers with their inquiries
  • Answer questions about customers bill and making sure customers have full understanding of the charges on their bill
Technical Support Representative 2
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2011 to April 2013 (16 Months)Duties and Responsibilities:
  • Doing outbound calls to customers who are going to a satellite office to report their broadband internet issue
  • Handling Supervisor calls
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2007 to December 2011 (52 Months)Duties and Responsibilities:
  • Answer's customers inquiries
  • Assisting customers in troubleshooting their broadband connection
  • Explaining their bill and ensuring that the customer understands the charges on their bill
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2024 to June 2025 (7 Months)Duties and Responsibilities:
  • Handling Medical students, Professors for tech issue using their online account using the website
  • Promoting and answering and assisting customers on their queries on how order, request products through the website.
  • Assisting customers through different channels (Phone, Chat, Email).
Education History

Field of Study:

Science & Technology

Major:

Not Applicable

Graduation Date:

March 2006

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Technical Support

★★ Intermediate:
Customer Support, Email Support, Chat Support, Phone Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17670220068

Internet Type:

DSL

Hardware Type:

Desktop

Brand Name:

Acer

Processor:

i3 11th gen

Operating System:

Windows 11