Margareth brings a wealth of customer service experience with a strong foundation in handling complex client needs, team support, and CRM documentation. While she lacks direct HVAC/appliance dispatching background, she compensates with experience in technician coordination, process management, and multitasking in high-volume environments.Her communication skills and organizational habits make her a strong candidate who can transition smoothly into this role with minimal ramp-up.

• Over 10 years in customer-facing roles across BPO, financial services, and telco accounts.
• Her other roles involved follow-ups, CRM interaction, and order support, though not appliance-specific.
• She has High-touch roles with frequent liaison among customers, reps, and internal teams.
• She coached and trained team members, which reflects strong coordination skills.
• She has strong background in procedural accuracy and customer documentation

Predictive Index Behavioral Profile- Venturer

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.
• Authoritative and direct, driven to accomplish personal goals; pushes through roadblocks assertively. Communication is direct, to the point, and sometimes brusque.
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Margareth is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

Margareth is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.