Industry:Property / Real EstateEmployment Period:June 2022 to June 2023 (12 Months)Duties and Responsibilities:
- Manage and answer emails coming from tenants and prospect leads.
- Answering incoming calls from tenants and prospects. Making follow up calls to prospects that are interested to rent available properties.
- Mange Facebook Accounts for different properties. Check Site Manager for any new applications using Yardi and add them on Yardi.
- Create New Applicant processes using Lead Simple. Manage Zillow messages from prospect leads.
- Edit photos using Canva and create poster and flyers if needed.
- Process Lease Renewal Proposal when tenants lease of contract expire using Yardi.
- Process Late Fee Notice Letter Create Maintenance Request for Ground cleaning and mowing every week.
- Send Pest Control Notice quarterly to respective tenants on schedule.
- Input Data Information for prospect leads in our database AppFolio.
Jacky has extensive experience in technical support and customer service, with a strong focus on handling high call volumes and managing escalations effectively. Her most relevant background includes supporting customers for telecom and internet service providers, specifically handling troubleshooting for issues related to phone and internet connectivity.
She has also worked in a virtual assistant capacity, which adds to her flexibility and organizational skills, and she is well-versed in remote work setups. She demonstrated familiarity with tracking tools such as Hubstaff and is comfortable using productivity monitoring software, aligning well with the client’s in-house systems.
Technical Proficiency and Experience:
- She has previously worked with Australian clients and is familiar with the culture and expectations in that market.
- Notably, she has handled accounts such as Telstra and Comcast, managing up to 80+ calls per day, indicating her ability to work in high-pressure environments.
- Proficient in using remote monitoring tools such as Hubstaff
- Experienced in customer support software used by telecom providers
- Familiar with remote communication platforms
- She is able to start immediately.
Predictive Index Behavioral Profile - PromoterStrongest Behaviors
- Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
- Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
- Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
- Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
- Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
- Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral SummaryJacky is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.