Candidate No. 652691
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Rommel

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Administrative Support, Property Management, Email Handling, Phone Support, more

★★ Intermediate:

Real Estate, Administrative Skills, Appointment Setting, Customer Support, more

Hourly Rate Gauge

Today's value  AUD $14.05

$12.44

if $ 1 = PHP 42

$15.47

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $14.05 per hour or $2436.18 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Rommel is a highly experienced remote professional with a strong background in administrative support within the Australian real estate industry. He demonstrated a solid understanding of the end-to-end property management support process, having handled various responsibilities ranging from tenant application processing to document preparation, scheduling inspections, managing incoming inquiries, and supporting maintenance coordination. 

Work Experience & Industry Fit:
  • Rommel has hands-on experience supporting property managers for a client in the Australian property management sector.
  • He is proficient in tools such as Property Tree, PropertyMe, Airtable, Inspection Manager, Maintenance Manager, and Invoice Genius.
  • His tasks included lease documentation, rental invoicing, calendar management, compliance form storage, handling tenant communications, and generating weekly performance reports.
  • He also has experience with both inbound and outbound communications, as well as escalations and troubleshooting.
  • He is able to start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
  • A relatively private individual, it takes Rommel some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
Behavioral Summary

Rommel is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results.

He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.

Employment History
Remote Part time
Industry:Property / Real EstateEmployment Period:February 2024 to April 2025 (14 Months)Duties and Responsibilities:
  • Providing call/text support outside business hours using Ring Central.
  • Coordinating emergency requests to janitors and Property Managers.
  • Generating end of day excel reports for the calls that came in during the after-hours shift and sending it to client using Outlook.
Scheduling Coordinator
Industry:Consulting (Business & Management)Employment Period:March 2022 to January 2025 (34 Months)Duties and Responsibilities:
  • Call handling using Mighty Call. 
  • Gmail Shared Inbox management 
  • Google calendar management. 
  • Processing job orders. 
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability. 
  • Communicated scheduling changes to technicians though Slack.
Senior Real Estate Virtual Assistant
Industry:Property / Real EstateEmployment Period:August 2022 to February 2024 (18 Months)Duties and Responsibilities:
  • Monitored emails, organized inbox, and prioritized messages for client using Outlook. 
  • Answered and screened calls to provide information, schedule appointments and take detailed messages. 
  • Facilitated smooth operations with proficient data entry and document management for various reports. 
  • Completed business correspondence, transcription, and data entry.
  • Conferred with customers by telephone, chat or email to provide information. 
  • Managed CRM input, exports and clean up on Monday.com
  • Performed research to collect and record industry data.
Customer Service Associate II
Industry:Property / Real EstateEmployment Period:February 2020 to February 2022 (24 Months)Duties and Responsibilities:
  • Answering general inquiries from owners, tenants, and vendors through email and phone using Zendesk. 
  • Answering bills, invoices, and owner statement queries.
  • Maintaining good relationship between tenants, owners, and vendors to ensure smooth transaction. 
  • Receiving and routing business correspondence to correct departments using Zendesk. 
  • Coordinating and completing maintenance requests using Rent Manager, Zendesk and Property Meld. 
  • Filing claims for home owners.
Executive Service Specialist
Industry:Property / Real EstateEmployment Period:October 2018 to February 2020 (16 Months)Duties and Responsibilities:
  • Leasing support.
  • Application processing using OneForm.
  • Entering new tenant information in PropertyTree.
  • Entering new owner and property information in PropertyTree.
  • Preparing lease agreement.
  • Preparing lease renewals/addendum.
  • Creating Rental CMA reports.
  • Processed bills & invoices through InvoiceGenius.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2014 to October 2018 (53 Months)Duties and Responsibilities:
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. 
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. 
  • Responded to customer requests for products, services, and company information. 
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. 
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs. 
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team. 
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
After-Hours Receptionist
Industry:Hotel / HospitalityEmployment Period:June 2022 to August 2023 (14 Months)Duties and Responsibilities:
  • Answered phone promptly dispatched scheduled technician using OpenPhone app. 
  • Corresponded with clients through email and phone.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Web Application And Development

Graduation Date:

March 2013

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Support, Property Management, Email Handling, Phone Support, Calendar Management, Zendesk

★★ Intermediate:
Real Estate, Administrative Skills, Appointment Setting, Customer Support, Invoice Audit

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Shared Room

Speed Test Result:

https://www.speedtest.net/result/17597800454

Internet Type:

DSL

Hardware Type:

Laptop

Brand Name:

HP

Processor:

AMD Ryzen 7 7730U with Radeon Graphics

Operating System:

Windows 11