Candidate No. 648540
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Dennis

Administrative

Skills

★★★ Advanced:

Medical Billing Coding, more

★★ Intermediate:

Windows applications, Web Browser Application, Salesforce CRM, Real Estate, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Dennis has extensive experience in the real estate, healthcare, and customer service industries, demonstrating a strong ability to adapt to various roles.
  • His background includes working as an Investor Virtual Assistant, handling lead generation, CRM management, and real estate investment processes.
  • Additionally, he has experience as a Billing Coordinator and Claims Adjustment & Escalation Agent in the healthcare sector, where he managed insurance claims, customer inquiries, and team supervision.
  • Successfully managed and trained new investors on real estate processes, CRM systems like Podio, Infusionsoft, Salesforce, and Zoho, as well as lead sourcing techniques.
  • Proficiently handled real estate market valuation, skip tracing, and seller lead qualification, ensuring high-quality leads for investors.
  • Provided expert billing and claims resolution support in the healthcare industry, assisting doctors and providers with Durable Medical Equipment (DME) orders and claims adjustments.
  • Assisted in team supervision and training, monitoring queue activities, and ensuring adherence to performance metrics in a high-volume customer service environment.
  • Developed a strong customer service foundation, handling escalations and ensuring a positive customer experience through policy education and proactive problem-solving.
  • Skill Proficiency:
  • Real Estate Lead Generation & CRM Management
  • Customer Service & Claims Resolution
  • Team Supervision & Training
  • Market Research & Data Analysis
  • Phone & Email Handling
  • CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho
  • Communication Tools: Email Campaigns, Social Media (Craigslist, Facebook, LinkedIn, Twitter)
  • Data Management & Research: Skip Tracing, Lead Sourcing
  • Customer Support Platforms & Call Center Tools
  • Can start immediately. Predictive Index Behavioral Profile - Specialist

    Strongest Behaviors
    • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
    • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
    • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
    Behavioral Summary

    Dennis is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

    Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Dennis, who takes responsibilities very seriously.

    • Employment History
    Investor Virtual Assistant
    Industry:Property / Real EstateEmployment Period:March 1970 to March 2019 (588 Months)Duties and Responsibilities:
    • Trained on Podio CRM
    • Valuation of Comps with or without the MLS
    • Skip Tracing
    • Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn 
    • Email Campaigns
    • Training of Real Estate essentials for Investors.
    • Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
    • Real Estates principles
    • REO Principles and Practices
    • Proficient in computer Software Systems
    • Phone and Email Handling
    • Capable of working under time pressure 
    • Able to read, write and verbally communicate in English
    • Experience with the following Real Estate skills: - CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing
    Billing Coordinator
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2016 to August 2017 (11 Months)Duties and Responsibilities:Attend to general inbound enquiries, requests and feedbacks received from Doctors or Members via the Hotline and e-mails in regards to Durable Medical Equipment (DME) orders or Prescriptions.
    Team Lead Assistant Claims Adjustment and Escalation Agent
    Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2006 to September 2016 (125 Months)Duties and Responsibilities:Team Leader Assistant
    •  Assist team lead in supervising agents on managing and adhering to account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics.
    • Assist a team of call center agents in accomplishment of goals through positive constructive feedback, walking the floor to answer product specific questions.
    Claims Adjustment and Escalation Agent
    • Take in supervisor calls from level 1 agent.
    • Identify customer's claims that need further review or initiate adjustment for claims that needed payment. 
    • Responsible for customer education on process in reference to their claims payment and/or denial.
    Customer Service
    • Attend to general inbound enquiries, requests and feedbacks received from Doctors or Providers and hospital administration staff via the Hotline and e-mails.
    • Maintain Contact Centre database accuracy through timely updates of calls records.
    • Provide assistance and guidance to junior and new recruits.
    • Administer feedback from Providers and ensure proactive action is taken to enhance positive customer experience. 
    • Maintain positive customer relationship through providing prompt, polite and proactive service at all times.
    • Ensure enquiries are handled in accordance to the Contact Centre processes & procedures Special Tasks Update and cascade current and month-to-date team statistics and metrics to member of the team and Team Lead/s. 
    • Ensure phone hours, schedule and break adherence are synchronized with one another for all team members.
    • Enter exceptions for coaching or planned meetings and log outs on employee's daily schedule when necessary.
    Education History

    Field of Study:

    Not Applicable

    Major:

    English

    Graduation Date:

    January 2001

    Located In:

    Philippines

    License and Certification:

    Not Applicable

    Skills

    ★★★ Advanced:
    Medical Billing Coding

    ★★ Intermediate:
    Windows applications, Web Browser Application, Salesforce CRM, Real Estate, Medical Records Research

    Work at Home Capabilities

    Internet Bandwidth:

    Greater than 100mbps

    Working Environment:

    Private Room

    Speed Test Result:

    https://www.speedtest.net/result/17472357852

    Internet Type:

    Fiber

    Hardware Type:

    Laptop

    Brand Name:

    HP

    Processor:

    Not Applicable

    Operating System:

    Windows 11