Gracie Lou is a versatile professional with a strong foundation in customer success, account management, and virtual assistance, supported by nearly two decades of experience across BPO, education, and tech sectors. She brings valuable experience working with both local and international schools—serving as a Customer Success Manager for a U.S.-based education software provider for SPED students, and as an Account Executive Manager for a Philippine-based language school. Her background in liaising with design and IT teams, handling client onboarding, and managing administrative workflows positions her well for roles that demand strong communication, client engagement, and attention to detail. Gracie's ability to build relationships remotely, prioritize tasks, and support cross-functional teams makes her a strong fit for client-facing roles in education and creative industries.

Career Highlights / Relevant Projects

• Worked as Customer Success Manager for a U.S.-based edtech company, supporting onboarding, training, and communication with schools and users; coordinated directly with design and IT teams to enhance service delivery.
• Managed accounts and designed programs for corporate clients in a language school, building long-term client relationships and ensuring alignment with educational objectives.
• Provided remote administrative and executive assistant support to various clients, handling scheduling, customer communication, and CRM maintenance.

Tech Stack / Proficiencies

• CRM & Admin Tools: Salesforce, HubSpot, Zoho, Microsoft Office, Google Workspace
• Design & Creative Tools: Canva, Adobe Suite (basic familiarity)
• Communication Tools: Zoom, Slack, Skype, Microsoft Teams
• Project & Task Management: General project coordination, deadline adherence, task prioritization
• Soft Skills: Client empathy, proactive communicator, adaptable, self-starter, detail-oriented

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Gracie Lou is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.

• Gracie brings over 15 years of diverse professional experience in customer service, technical support, virtual assistance, training, and management.
• She has consistently taken on roles that required a blend of leadership, communication, and operational excellence.
• Her progression from frontline agent to managerial and training positions demonstrates a strong grasp of industry practices.
• While there are no formal certifications listed, her extensive hands-on training and role diversity clearly reflect a seasoned professional.
• Notable career achievements include leading onboarding and training sessions for software clients, executing administrative and e-commerce tasks as a virtual assistant, managing high-level customer accounts, and providing strategic oversight in sales and support environments.
• Her involvement in communication coaching, agent development, and campaign performance analysis highlights her impact on both client satisfaction and internal team growth.
• The candidate shows strong proficiency in leadership, coaching, client communication, project coordination, and technical support.
• Her skillset includes expertise in administrative tools, social media management, research and reporting, and customer relationship handling.
• With a background in multimedia arts, she is also likely experienced in creative software and digital tools, further enhancing her adaptability in tech-driven roles.

Predictive Index Behavioral Profile - Scholar

Strongest Behaviors

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Gracie Lou is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.