Industry:Banking / Financial ServicesEmployment Period:August 2018 to February 2024 (66 Months)Duties and Responsibilities:Handling retail customers to update personal information and doing verification process to protect accounts from fraud.
Candidate No. 640406
PLAY AUDIO
Khristine
Customer Support
Skills
★★★ Advanced:
Customer interaction management, Staff Scheduling, Appointment Setting, Google Drive, more
★★ Intermediate:
Communication Skills, BPO, Inbound Calls, Outbound Calling, more
Hourly Rate Gauge
Today's value AUD $10.77
$9.70
if $ 1 = PHP 42$11.62
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $10.77 per hour or $1866.38 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Analyst KYC Fraud
Optus telco account AU
Industry:TelecommunicationEmployment Period:September 2016 to May 2018 (20 Months)Duties and Responsibilities:Receiving inbound calls to activate si cards, basic troubleshooting on how to operate ISP.
Worked as a sales representative
Optus Telco account
AT&T account US
Industry:TelecommunicationEmployment Period:August 2015 to April 2016 (8 Months)Duties and Responsibilities:Handling inbound calls from US to assist them with their ISP troubleshooting and giving instructions as well.
sales representative
Industry:Not ApplicableEmployment Period:July 2010 to February 2011 (7 Months)Duties and Responsibilities:Gaming assistant
PAGCOR Egames
Festival mall Alabang Muntinlupa City
VIP attendant
Education History
Field of Study:
Mass Communications
Major:
Liberal arts
Graduation Date:
December 2004
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer interaction management, Staff Scheduling, Appointment Setting, Google Drive, Cisco VoIP, Fraud Prevention
★★ Intermediate:
Communication Skills, BPO, Inbound Calls, Outbound Calling, Human multitasking, Email Handling, Customer Experience, Computer Literacy, CRM, Microsoft Tools, Customer Satisfaction Analysis, Administrative Support, LMS, Data Entry
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
HP
Processor:
Intel (R) Core (TM) i-5-8250U CPU @ 1.60GHz 1.80 GHz
Operating System:
Windows 11
- Khristine has a strong background in customer service, fraud analysis, and KYC (Know Your Customer) compliance, with nearly six years of experience in the financial industry.
- Her most recent role as an Analyst (KYC/Fraud) at a financial institution from 2018 to 2024 has equipped her with expertise in risk assessment, fraud prevention, and compliance protocols.
- Prior to this, she gained valuable experience in customer service and sales through roles in telecommunications and gaming industries, handling accounts for major telco providers.
- Successfully handled fraud detection and KYC compliance processes, ensuring regulatory adherence and minimizing risks for financial operations.
- Provided customer support and sales assistance for international telecommunications accounts, showcasing adaptability in a fast-paced environment.
- Worked as a VIP Attendant & Gaming Assistant, demonstrating the ability to manage high-profile clientele and ensure service excellence.
- Strong verbal and personal communication skills
- Quick adaptability to new work environments and processes
- Proficiency in Google Suite (Google Drive, Docs, Forms, etc.)
- Experience in fraud detection and customer service platforms.
- Can start immediately.
Predictive Index Behavioral Profile - PersuaderStrongest Behaviors
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral SummaryKhristine is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.
Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.