• Aristotle has extensive experience in customer service, quality assurance, and claims handling within the BPO, finance, insurance, and logistics industries.
• His professional background includes roles as a Team Leader, Quality Analyst, Technical Support Specialist, and Customer Service Representative, showcasing expertise in client support, claims processing, and service quality management.
• Provided claims handling, payment issue resolution, and fraud prevention assistance for financial and insurance clients, ensuring compliance with industry regulations and high customer satisfaction.
• Conducted transaction audits for banking and insurance-related processes, identifying discrepancies and ensuring adherence to company policies and financial compliance standards.
•  Identified common issues in claims processing and recommended system improvements to streamline resolution times and enhance customer experience.
• Assisted clients with billing concerns, payment disputes, and account inquiries for financial institutions, ensuring prompt and accurate resolution.
• Managed a team handling claims, payments, and customer inquiries, providing coaching and performance feedback to maintain service excellence.
• Core Skills: Claims processing, financial services support, quality auditing, customer service, payment dispute resolution, fraud detection, and process improvement.
• Technical/Software Proficiency: CRM tools for finance and insurance claims, call auditing platforms, payment processing systems, tracking systems for logistics, and Microsoft Office Suite.
• Can start immediately.

Predictive Index Behavioral Profile - Operator

Strongest Behaviors

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

Behavioral Summary

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Aristotle has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.