Lhey is a motivated and adaptable professional with over a decade of experience in customer service, account management, and client-facing roles. Recently transitioning to freelance work, she has taken on lead generation and client qualification for a U.S.-based mineral rights acquisition firm, where she manages outreach and data validation across email, phone, and SMS. Her strong communication skills, high attention to detail, and ability to handle both structured and dynamic workflows equip her well for roles that require both autonomy and consistency. Her ability to operate independently handling multiple lead qualification channels, makes her a promising fit for a role that blends lead generation, cold calling, and CRM-free data management.
 

Career Highlights / Relevant Projects

• Worked as a Lead Qualifying Analyst for a Houston-based mineral rights acquisition firm, handling outreach, negotiation, lead screening, and data validation across call, email, and text channels.
• Performed daily assessments of 20–30 inbound leads, verifying qualifications and securing sensitive documentation while addressing objections and maintaining high engagement.
• Transitioned from a full-time operations lead role in a local BPO to freelance work, applying structured outreach and appointment setting processes for international markets.
• Experienced in tracking lead stages manually, organizing daily progress, and coordinating schedules with internal teams to support client-facing meetings.

Tech Stack / Proficiencies

• Lead Generation Tools: Google Search, LinkedIn, Seek (basic familiarity), Google Sheets for manual CRM functions.
• Communication & Admin: Cold calling, appointment setting, email follow-ups, call handling, and lead nurturing.
• Software: MS Excel, Google Sheets, basic experience with CRM functions (manual), Google Workspace.
• Soft Skills: Resilient communicator, adaptable, fast learner, independent, and motivated by continuous growth.

She is available to start immediately. 

Predictive Index Behavioral Profile: Analyzer 

Strongest Behaviors: 

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary: 

Lhey is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.