Industry:Retail / MerchandiseEmployment Period:October 2024 to January 2025 (3 Months)Duties and Responsibilities:Product Management and Inventory Tracking: Managed product updates and inventory
tracking on Shopify to ensure accurate stock levels.
• Website Content Uploads: Uploaded and updated website content to maintain an engaging
and user-friendly eCommerce platform.
• Email Campaigns and SEO Optimization: Created and executed email campaigns, blogs,
and SEO strategies to improve online visibility and customer engagement.
• Weekly Data Analysis Reports: Prepared weekly reports analyzing departmental data to inform strategy and decision-making.
• Intern Training and Coordination: Trained new interns, tracked attendance, and coordinated
with different departments to ensure smooth operations.
• Cross-functional Collaboration: Worked with cross-functional teams to streamline
eCommerce processes and enhance the customer experience.
• Website Performance Monitoring: Monitored website performance, implementing improvements to boost user engagement and sales conversions.
Candidate No. 635886
PLAY AUDIO
Anne Loraine
Business Service
Skills
★★★ Advanced:
Customer Retention, Customer Service, Shopify, Product Listing, more
★★ Intermediate:
Data Analysis, Sprout Social, BigCommerce, Microsoft Tools, more
Hourly Rate Gauge
Today's value AUD $11.59
$10.38
if $ 1 = PHP 42$12.58
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $11.59 per hour or $2008.83 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Shopify Administrator
eCommerce Virtual Assistant
Industry:Grooming / Beauty / FitnessEmployment Period:February 2024 to December 2025 (22 Months)Duties and Responsibilities:Customer Communication Management: Handled a high volume of customer inquiries
via email, chat, and social media to ensure a seamless shopping experience.
• Order Tracking and Issue Resolution: Assisted customers with tracking orders, resolving issues efficiently to maintain satisfaction and loyalty.
• Order Cancellation and Refund Processing: Managed order cancellations and processed refunds promptly, ensuring transparency and customer trust.
• Product Knowledge Support: Provided detailed product information and recommendations, enhancing customer confidence and decision-making.
• Retention Strategies: Implemented customer retention techniques, including offering
discounts and personalized solutions to meet customer needs.
• Social Media Engagement: Monitored and responded to customer queries on social
media platforms, maintaining a positive brand presence.
Customer Advocate
Industry:InsuranceEmployment Period:March 2023 to January 2024 (10 Months)Duties and Responsibilities:Inbound and Outbound Call Management: Managed a high volume of calls, assisting
healthcare insurance members with inquiries to ensure a smooth and positive
experience.
• Healthcare Benefits and Eligibility Support: Provided guidance on healthcare benefits, coverage eligibility, and plan details, assisting members with informed
healthcare decisions.
• Document Requests and Plan Updates: Processed healthcare-related documents and updates, including primary care physician changes and plan adjustments.
• Claim Resolution: Assisted members with claim status inquiries, clarifying coverage
and reimbursement options.
• Payment Processing: Managed monthly premium payments, ensuring accuracy and customer satisfaction.
Customer Advisor I
Industry:Entertainment / MediaEmployment Period:November 2020 to January 2023 (26 Months)Duties and Responsibilities:Customer Support via Web Messaging: Addressed customer inquiries and concerns
through web-based messaging platforms, delivering accurate and timely information.
• Customer Retention: Focused on resolving complaints effectively to retain customers
and enhance loyalty.
• Multitasking and Efficiency: Handled 2-4 customer chats simultaneously, maintaining
high service quality while managing multiple conversations.
Not Applicable
Skills
★★★ Advanced:
Customer Retention, Customer Service, Shopify, Product Listing, Product Management, Content Management, Data Entry, SEO
★★ Intermediate:
Data Analysis, Sprout Social, BigCommerce, Microsoft Tools, Canva, Social Media Management, Google Sheets, Website Management, Upselling, Data integration, API Integration, Administrative Support
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/17334456909
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
MSI
Processor:
12th Gen Intel(R) Core(TM) i5-12450H
Operating System:
Windows 11
Technical Skills & Tools
Predictive Index Behavioral Profile - Strategist
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
Behavioral SummaryAnne is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically-oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self or others. She takes work and responsibilities very seriously and expects others to do the same.