Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2022 to June 2023 (16 Months)Duties and Responsibilities:
- Provides chat support for the airline's customer service requests across various social media platforms.
- Provides efficient solutions to passengers regarding their queries while adhering to the client's agreed Service Level Agreement.
- Manage social media services or campaigns and oversee day-to-day activities on social networking sites, including Facebook, Twitter, and other similar platforms.
- Loveleine presents a robust background in customer service and sales within the travel and aviation industries.
- With over a decade of professional experience, she has demonstrated expertise in social media management, ticketing, and corporate travel consultation.
- Her educational background in Tourism Management complements her hands-on experience, showcasing her strong foundation in customer relations, effective communication, and problem-solving.
- Extensive experience in assisting customers with flight arrangements and handling travel disruptions.
- Strong record of managing passenger inquiries and complaints across multiple channels, including social media.
- Proven ability to maximize revenue by promoting ongoing offers and ticketing services.
- Achieved recognition as the "Most Outstanding Travel Consultant of the Year 2012," reflecting her impact in sales and client satisfaction.
- Skilled in airline reservation systems (Abacus, Amadeus, Sabre), ensuring precise ticket issuance and pricing.
- Proficient in tools such as Canva and Google Workspace, demonstrating adaptability to modern digital platforms.
- Can start immediately.
Predictive Index Behavioral Profile - GuardianStrongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Behavioral SummaryA very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Loveleine will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.