Social Selling Assistant/Social Media Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2018 to September 2019 (16 Months)Duties and Responsibilities:
- Social media management, photo and video editing, content writing, and research
- LinkedIn management, Email Management and lead generation
- Knowledge of CRM Hubspot and sales pipeline building
- Transcribe interviews and inputs necessary details for the client’s book
- Successfully multitasked and managed 7 clients across diverse industries.
Sales and Marketing Manager
Industry:Food & Beverage / Catering / RestaurantEmployment Period:January 2017 to August 2018 (19 Months)Duties and Responsibilities:
- Handled sales reports for the sales team and organized events such as exhibitions, doing marketing research and product development
- Conducting seminars for franchise launch, contract signing and openings
- Managed social media accounts and website modification *Coordinated with operations for inventory management
Insurance Bill Claims Specialist - Business Processing Specialist
Industry:InsuranceEmployment Period:October 2013 to December 2016 (38 Months)Duties and Responsibilities:
- Adjudicated workers' compensation medical bills and insurance claims for payment accuracy
- Reviewed insurance claims to ensure accuracy and completeness, clarified policyholder benefits, verified coverage alignment with the submitted insurance claims.
- Verifying coverage alignment, clarifying policyholder benefits, and resolving billing discrepancies to prevent overpayments or denials
- Reviewing and analyzing medical bills for payment accuracy, state regulations, and provider contracts
Broker Coordinator/Marketing Site Officer
Industry:Property / Real EstateEmployment Period:May 2011 to September 2012 (16 Months)Duties and Responsibilities:
- Managed subdivision operations, handled 30 brokers and oversee the coordination of property transactions, ensuring all paperwork is completed
- Accurately and handles client deal closures.
- Organized property showings, meetings, conducting training and workshops for brokers and agents on sales strategies, compliance, and market trends.
CSR/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2008 to June 2010 (26 Months)Duties and Responsibilities:
- Inbound and outbound sales calls to offer products and services
- Assisted customers with delivery concerns, requests, complaints, and billing inquiries.
- Provided technical support for hardware and software troubleshooting.
Strongest Behaviors
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral SummaryHelpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Alexandra has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.